You can never go wrong with Ghirardelli chocolates. The staff here are friendly and helpful and if you ask for 1 sample, they usually give it to you. read more

Ghirardelli Chocolate Outlet - Chocolatiers & Shops Near Me - Milpitas, California

A tried and true classic, local chocolatier hosts a storefront tucked into the heart of The Great Mall shopping center in Milpitas. Whether you're here for a sweet pickmeup for yourself or grabbing a beautifully packaged collection of individually wrapped treats as a gift, this location has got you covered! The staff keeps this store fully stocked and organized, making gift selection a breeze. As you walk into the shop, you'll be surrounded by walls of pre-packaged bags full of varying flavors of chocolates and in the center, piles of these personal sized bars for you to pick and choose from to create your own bag. It's been a while since I've set foot in one of the Ghirardelli storefronts and they've introduced some new flavors. Fortunately, they still offer a free sample (per person) so if there's a flavor you're interested in, ask to give it a try! On this visit, we were especially interested in their series of dark chocolates. To our pleasant surprise, they had all their signature darks all in one gift bag which included a 60% sea salt, 72% dark, 86% dark, and a 92% dark. In addition, they had a special discount for the gift bags which made it that much more enticing to purchase! Otherwise, the retail price can be a bit high and they also charge extra for additional paper bags. Overall, Ghirardelli is my personal favorite, and being a local establishment, it'll always be a top choice for residents and visitors. This location is no exception to that and the staff here do a great job representing the brand. Its location as an outlet makes the prices extremely competitive. Their gift bags are presented with vibrant colors, perfect for any occasion. As an adult coming into this candy shop, I am always ready to get chocolate wasted! read more

really good quality chocolate and staff are clearly trained to give welcoming service. the ambiance when i walk in so warm + nostalgic. shelves are stocked, organized. u can ask to get one piece as a sample to try. my favorites are the dark chocolate sea salt almond + the milk chocolate mint cookie which is EXACTLY LIKE A THIN MINT (unfortunately not sold in the bigger packs only sold by the lb). i always come here for a snack during my work break. 2 pieces are about $1.20. ocassionally staff will surprise you with extra pieces along with your purchase, appreciate that! read more

Super fan of Ghirardelli and their outlet. They let me choose my sample. Did you know they have a dark chocolate rice krispy one? Neither did I until I got here. They have plenty of discounted stuff for your GF or your mom or your coworkers or yourself...or whoever is in your life who likes chocolate. One of my favorite stores in this sad mall. read more

Ghirardelli Chocolate Outlet - Chocolatiers & Shops Near Me - Milpitas, California

I am a sugar monster and am yet to beat it but I will some day. Just not this day. Ghiradelli looked inviting and I picked up some bags of chocolates from here for the home and as gifts. They had these amazing pictures of cookies in the window and was disappointed to hear that they did not carry them. Boo! read more

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I use to come here when my kids were little and they always had a great time here. The workers here were always very kind to my children. Came to Great Mall for the first time in a long time and thought I'd check out Ghirardelli. Maybe it was more for nostalgia purposes but after I saw all the chocolate out there, thought I'd buy a few just to quench my taste. I came up to the counter with 2 chocolates ready to pay but the kid behind the counter said it's on us. no need to pay. These guys are STILL THE BEST! So many nickel and dime places in the bay area so it was so refreshing to know old fashioned customer service still exists in this area! read more

Love the chocolates specially the peppermint bark around this time of year. They currently have 65% off these and they are yummy. They used to give oit free samples when you enter but now they give them out only when you purchase something. read more

YELP! 15% off Check-In deal or ask one of the checkers for a reusable, 15% off Coupon. If they're busy, ask for a sample. Don't blame the help for not telling you to use the discounts. The employees here have always been kind and attentive to me and to other customers. The fifth star isn't there because their corporate office doesn't allow them to sell the mini-sized Peppermint Bark that I so do love. I wish Ghirardelli would sell a wider variety of mini chocolates, then I would shop there year round! read more

Ghirardelli Chocolate Outlet - Ghirardelli Chocolates at the Great Mall in Milpitas Check-in on Yelp 15% off - Chocolatiers & Shops Near Me - Milpitas, California

5 bars for $10 is a really good deal. Free samples of a Ghirardelli Square is quite awesome. Gentlemen, if your ladies prefer Ghirardelli Chocolates' then they have many Valentine's Day gift boxes because no matter how much a woman says they don't want anything for Valentine's Day - they SO do. This store is nothing compared to the one in San Francisco but for the outlet mall, it's great. The workers there were very upbeat and friendly. I walked around and was enticed w/ their 5 bars deal however, I prefer Godiva so I walked away, wallet un-hurt. read more

Ghirardelli Chocolate Outlet - Although Godiva is better. - Chocolatiers & Shops Near Me - Milpitas, California

Ghiradelli Chocolate has a small outlet here. tempted to buy some chocolates. noticed pricing is reasonable only if you buy 6 of one or 4 of another for $18. not much into chocolates now. good to remember if i wanted to gift someone some. yelp check-in: 15% off total purchase subject to condition noted... read more

Acting General Manager from the corporate of Ghirardelli communicated vis call/email they will look into the matter with an apology. read more

Ghirardelli Chocolate Outlet - mix and match candies were dropped by restocking and reselling them to display box by the supervisor in store #128 Milpitas. - Chocolatiers & Shops Near Me - Milpitas, California

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Can you say chocolate madness! This store is packed with an array of chocolates that should satisfy anyone's needs. Is your relationship with your chocolate bittersweet or sweet and smooth? Either relationship can be satisfied at this outlet. The store offers different sized chocolates; single packs, bag of single packs, bars, boxes of chocolates, balls, baking chocolate, to name a few. The service is as sweet as the chocolates sold here; sorry bitter dark chocolate, you are not included in this analogy. If you are not sure about the shade or flavor of chocolates on display, the staff will gladly allow you to sample it. The more you buy the more you save, with sale packages for any sized wallet. My favorite was the nicely packaged chocolate box pyramid, a perfect gift item that is ready to be delivered to that special one. Also get 15% off after checkin on regular priced chocolates. By the way Ghirardelli chocolate was incorporated in 1852, and has the richest heritage of any American chocolate company! It has been made in American for over 160 years! read more

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Upon entering Ghirardelli, you will be greeted with smiles and offered a free chocolate sample. You will then be informed of their sale specials for the day. You will find it nearly impossible to walk out empty handed. The store is quite small, but filled with a variety of goodies. If you are looking to achieve the most savings, buy in bulk. Also, you will find additional mark downs on discontinued holiday themed products. Make this place one of your required stops at the Great Mall if you love chocolates. The staff are friendly and helpful. You won't regret it! read more

"Coffee and chocolate? The inventor of mochas should be sainted." Chocolate is the answer, and who cares what the question is!

Nice Place to buy some chocolate and get ready for the holidays. Service was good. read more

Conveniently located, this is a nice little outlet store. I also appreciate that they give you a free sample chocolate just for walking into the store, but it can be an awkward little space when there are more customers inside. There's a 15% off coupon on Yelp, on your receipt, and they usually give you an outlet-only, never expires, paper coupon for the same, so keep that in mind. The prices are better than you'd get in a regular Ghirardelli store, and better than a non-sale price you can get in a grocery store, but unless you're buying the enormous bags of chocolate (buy 2 get 1 free, buy 3 get 2 free), it doesn't seem like that significantly better a deal. Nevertheless, I was here to get one of the cable car chocolate boxes, which they keep in stock (but the tin design has changed, and I miss the old red cable car tin, sigh). Coming in post-holiday can also yield some decent sale items, to the tune of 50% off or so. I will inevitably be back, because I like chocolate and I pretty much have to stop by and see if anything I like is on sale anytime I'm at the Great Mall. Maybe someday I'll give into the temptation to buy one of those enormous bags of chocolates... read more

I think they have better deal than San Francisco store. Had deal for buy 2 and get 1 free or buy 3 get 2 free. Only thing I was not happy about was the behavior of the billing person who seemed to show partiality. There are two counters. I saw the other counter person giving a discount coupon to another customer for next purchase but my counter person did not give me any so I had to ask her after which she gave me one. I wish they treated everyone same. Overall a good place to shop. read more

Staff was great didn't rush us and were very patient as we were deciding on what to order. It was our first time here and will Not be our last! Can't wait to go again!! read more

Ok, I have a confession to make: ...I love chocolate. There I said it! Whew! And now that that's off my chest, I can give them a short and sweet review :) Inside, they have all different kinds of chocolate, including their seasonal peppermint one, and since it's that time of the year, all retail prices are/were 60% off! Plus, upon entry, you get a customary sampler! I got the Milk Chocolate one with some caramel and from a very nice lady. read more

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Free sample. Good sales for the Easter candy. Friendly staff (who even threw in a couple extra samples.) I was bummed to see what I bought was less expensive at Safeway but haha, that's ok. It's good chocolate and will be showing up in my kid's baskets. :) read more

Probably closer to 4.5 stars! Ghirardelli is AMAZING chocolate, so I'm already a little biased here. Especially since it's a Bay Area staple, in my humble opinion. This particularly location is nice. All the employees we interacted with, even when they accidentally messed up our check out, were extremely helpful and polite. When you walk in, someone is handing out samples. If you want to sample other flavors too, you just have to ask and normally they let you! It's a pretty sweet deal in my opinion. ;) They also have tons of deals, which makes it more economical to buy from here than say online or at a grocery store. 240 squares for ~$55, no tax! That's pretty amazing and we'll be giving these away at our wedding as part of the favors, so we shopped around a lot before deciding to come here. They have deals on the brownie mixes, the minis, and other stuff too! If you buy anything that isn't on sale, make sure you snag the Yelp check in deal, which gives you 15% off on your purchase! We bought a super cute Ghirardelli cable car for our Christmas tree this year and used the coupon for that. I took off a star though because it's located at Great Mall, and there is literally nothing I hate more than coming to Great Mall. The parking lots are a night mare, it's always super freaking crowded, and on a hot July day, there is not enough air conditioning in the world to make it comfortable when you're going between stores. Other than the location though, I really enjoyed this shop. read more

Heaven! I love Ghirardelli chocolates and finding this outlet store is a dream come true! They give free samples and with a smile, too! You can even request which chocolates you would like to try and are allowed three to try out during your visit there. I usually get the box for $25 that you can fill up with your single pack favorite flavors. It's a great deal, and the little carton is just adorable! I checked in on Yelp to receive 15% off my carton of chocolates. My total was a little over $21 dollars out the door. Now that's sweeeeet!!! read more

This is an okay store. I guess it is because I have been spoiled at the Ghirardelli Square in SF. My folks have a vacay condo there next door (Northpoint Condos) that I use frequently-walking at the Ghirardelli Square is only a block away, so any Ghirardelli store anywhere else doesn't compare, even the one by Monterey. This store is the next best thing if you can't make it in the City. read more

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When I go to the Great Mall, this is one of my must stops. Can't turn my head away from a good quality chocolate deal. My husband has been on a dark chocolate kick, so I sent him a text. He responded saying that they had a much better deal than the grocery stores. I love to get the bags of squares, just found out they stopped making my favorite flavor, toffee crunch. So I'm going to have to try and find something else to replace it, sigh...the struggle is real. read more

As unusual as the idea for having a Ghiradelli in the Mall seemed, it's honestly a perfect fit! I hadn't stepped inside for almost a year before they remodeled, and it had been around Christmas time I was last there as well. This time, I was welcomed by a very enthusiastic young man who offered me a free chocolate square sample! Caramel- the be exact, and I was busy admiring the beautiful baking supplies as well as gift boxes. If you are from out of town or visiting relatives elsewhere, they have a section dedicated to San Francisco entirely, packages covered in cable cars making it so keepsake for anyone in love with the City! I particularly enjoyed the fill your own bag section offering loose options of the chocolate! Wonderful store and experience and would gladly return soon. read more

I came in here with my two-year-old twin boys and it was a great experience. It's a really small storefront, but it's good for what it's there to do, which is to sell chocolates in a variety of ways for cheap. When I went they had some deals and I'm not sure which ones are temporary and which ones are permanent. 5 bars for $10, 4 small packs of single chocolates for $11 (or $2.95 each), 50 pieces of a single flavor for $19.95 (if you get two, $5 off, if you get three, $12 off, etc.), and they have this display with tons of single chocolates and you can fill bags/boxes of various sizes for different prices. The employees were really wonderful. They gave me free samples and asked my permission before giving the samples to my boys (I always appreciate that because not all parents are okay with their children getting high off of chocolate peppermint bark). Also, the boys got restless in their strollers and I took the risk of letting them down. Even though they were touching things on the displays and walking around, I didn't get a single disdainful stare and all the employees (and customers, thankfully) smiled at them and didn't give me a hard time. Overall it was a really pleasant trip when it had the potential to just be stressful. read more

Ghirardelli chocolate bars are my family favorites. We use the small flavors for favors, package them in gifts. Good value for the yummy chocolate. I shop at the Ghirardelli shop in the Great Mall and the sales associates are always helpful and courteous. read more

Every time we go to Great Mall, we always drop by this place for their free chocolate samples. The employees that passes out the free samples are always nice and friendly and they would always ask if it's okay to give our kids chocolate, before they actually do. This place is tiny but it has a lot of Ghirardelli chocolate at cheap prices, compared to retail stores. read more

I can't believe how can this happen. It's live white mites (worm) inside chocolate. This is highly disappointing and not expected from brand like Ghiradelli. Brought these chocolates from Ghiradelli outlet in Great Mall Milpitas. read more

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Chocolate heaven! & There's always free samples! HOW CAN YOU SAY NO?! Yumm. Check into yelp and receive 15% off regular priced chocolate. read more

My cousin and I walked in at around 6:00 pm today and Michael looked like the only one working. He was helping a lady when we walked in but he made sure to acknowledge and greet us. We came in looking for a specific chocolate we wanted to give to a friend as a gift but couldn't remember which one, and he helped us find it. I like how he isn't one of those annoying employees who are all up in your business and get close to you, he didn't make us feel like that at all. He assessed we were looking for something, helped us find it, and even though he was working the closing shift (which I assume sucks), he humored us and made us laugh. I also noticed he gave us a respectful distance while helping us. With COVID and everything, you would hope employees at other places would do the same but this is one of the handful of times I've witnessed it. Because of his great customer service, my cousin and I look forward to making a stop at Ghirardelli every time we're at the Great Mall. read more

I come in here often. I'm not gonna lie, the free chocolate wins me over every time. The problem is that it is still really expensive for an outlet. I often come in with the intention to buy something, but leave without because of the prices. Honestly, I can get good chocolate bars for much less elsewhere. I do like the bulk cases chocolate bar options, though. They are great for favor gifts like at a wedding or something. It is also a fun place to bring out-of-town guests who want a SF experience. I'm going to keep going there, but I'm not promising to buy much. read more

The chocolates I bought were good. However the milk chocolates in the assortment package were white as if they were old. I did not notice that there was an expiration date. read more

Yummmmmmmmmmmy product! Kind, gracious customer service - so resourceful & warm genuine smiles. I make it a point to always visit Ghirardelli store @ Great Mall of Milpitas, Ca! read more

Always a pleasure to come to this ghirardelli lover's outlet. the staff are always nice and helpful.

Had to pop in since I was in San Francisco. How can you not? I am a chocolate fan of course. and when you get a great check in deal it is good as well. The customer service was great. As I walked in I was asked if I need any help. They also give you a chocolate sample to boot. I am not a fan of commercial chocolate but they do have some great items that you can cook with. If you are ever in the area you should check it out. read more

Nice employees forgot his name but it's all good not my first time there but was definitely one of the best times

This place is great for your chocolate fix. Customer service is great. Alex was nice and helpful

11/13/16 This review is based solemnly on customer service quality. I have now walked into this store about three to four times. Each time I have received nothing but excellent customer service from every single person working inside the store. From the person that greets us offering a pumpkin Carmel sample who also ask if there's any peanut allergy to the guy that checked us out. Also, how wonderful is it to have someone ask if it's ok for your child to have a sample. Not only did he ask if it was ok he gave it to me to give it to my daughter when I was ready. Who ever is managing this location needs recognition but so does the crew. Wow! read more

Before I found this nice store, I bought the Sweetened Ground Cocoa & Chocolate online for 40% more in price, not to mention shipping cost. I use this product to make yummy brownies - for the recipe on the package, I've reduced both the butter & sugar by about 2 T each; increase the flour by about 2 T & add 2 T unsweetened cocoa (for more chocolate flavor) with the dry ingredients; the brownies otherwise will turn out much too gooey / wet. The shop showcases a galore of goodies. You can get a 15% discount coupon online or from the store. read more