Had a fantastic experience working with Excalibur. The pilot light on our water heater went out at…read more9pm and was showing no signs of recovery. Paul responded to our request almost instantly, was at our home at 9am, and we had a functioning water heater with a new pilot assembly by 9:20am. Paul also noticed the exhaust vent wasn't correctly installed by the previous company and fixed it free of charge, which has brought our gas bill down by over 20%! Their service was priced competitively and communication was excellent throughout the process. Most importantly, they truly care. They took what could have been a nerve-wracking process and made it feel effortless.

I had my water heater break. I had a local plumber come out and he gave me a very high quote and…read moresaid he couldn't just swap out the one I had with a replacement but had to do a major change. I called Excalibur and they said this wasn't true. They could install a similar model of tankless water heater to the one I had. Their quote was almost $2000 less than the other plumber. I since had an HVAC company come out for something else and mentioned I had to change the heater recently. I told him what I paid and he said that was honestly a good price. Excalibur seemed honest and helpful and they were able to come out first thing the next morning and get my heater replaced. They did a good job and the new unit looks better installed than the original. They also gave me advice on how to maintain it and what maintenance I could do myself to descale it etc so it doesn't break again. Overall happy either way the service even though overall it was expensive it was still less than other quotes I got.

Excellent all around. Prompt communication. Direct and…read morequick assessment. Great work. Each of the technicians that have come out to our house- have come for different issues- have diagnosed and remedied the situation in one shot. We keep returning to them because we trust their expertise and their work. Thank you so much for taking good care of our house.

F&A Plumbing is now my go-to plumber for our 100-plus year-old San Francisco building…read more The insurance company for our 4-unit building required automatic earthquake shut-off valves on the 4 gas meters, and gave us a very short time to comply. I submitted photos and a project description to 17 plumbing companies on Yelp, requesting their price and timeframe for this work. Early that same day Firas (also known as Frank) of F&A Plumbing submitted back a competitive firm price and ability to schedule the work to be completed right away. The work was completed by Firas and his helper as scheduled, for the price quoted, with very good quality, even much quicker than originally expected. Thank you, Firas!

Brought them in for an estimate on some ductwork repair below the house in the crawlspace. Ron…read morearrived on time and went into the crawlspace to inspect the damage. Our ducts were damaged by a skunk who had been living under the house several years back. Ron crawled through the entire area and came out with pictures and videos. He explained what needed to be replaced and repaired and an estimate of how long it would take. He gave me a quote on the spot and forwarded me all the videos and pictures. I thought the quote was reasonable and scheduled him to come back the following week. He and one of his guys arrived on time (9am) and completed the work by 11:15a. He replaced 2 duct runs and repaired a third. He hauled away all the damaged ducts and cleaned up the area when he left. All in all, everything went smoothly. Ron was very professional and very easy going.

Did my annual HVAC maintenance with Maintech. Ron and Kenton thoroughly inspected my gas furnace…read more On time, cleaned it up, checked for leaks, etc. Friendly guys, would recommend. They also seem to do plumbing as well.

Great and responsive customer service. I initially had issues with appointments getting delayed and…read morepushed. But the customer service reached out and helped me resolve it. I was always able to get hold of someone on the phone, when I needed to. The technician came but the water heater just started working again by itself. He offered useful suggestions for what to do if the issue comes back, and didn't charge me anything.

Buyer beware! Listen to others who complained about the misleading pricing. I experienced the same…read morething. I even reached out to the BBB hoping they would respond (without the run around) and they have not. On 8/19 I had an appt to inspect shower spout and toilet flange. The shower spout was repaired that day. For the toilet flange, I was told it needed to be replaced & repositioned and I needed a new toilet. I was quoted $3583 and told it would take 3-4 hours to completed. Based on the scope of work, it seemed to be a reasonable estimate. When the plumber arrive the following week to do the work, it took 1.5 hours. I inquired about a reduction in price since it took less than half the time. I was told no. Not feeling comfortable with that, I reached out asking what the hourly rate was. Instead of answering my question, I was told that some plumbers are more efficient and I wouldn't be charged more if it took longer etc etc. I was given an option to discuss the details of the estimate via email. I then received a phone call about my concerns. I was told they would look at a $1088 charge and get back to me the next day. 2 days later I received a voicemail that I was overcharged and would receive a $585 refund. Still no explanation for what & no breakdown of charges. Now I wonder what else was I overcharged for? What is the hourly rate? How can the plumber that gave the estimate be so wrong about the time the work would take?

NO NO! NO! These guys used to be so good and reliable. What…read morehappened!! Well an incompetent scheduler to start with. She changed our appointment at the last minute twice and tried to change it a third time! Two days of work rearranged last minute. Said they'd be back and never showed and called LAST MINUTE! Never said sorry. Platitudes. You just don't understand. Blah blah blah. Do yourself a favor and avoid this company. You'll regret it if you use them.

At my rental property in SF, our tenant noticed some leaking underneath the kitchen sink…read more I did the Yelp Project thing, and Works was the most responsive so I went with them to come next day, which was Christmas Eve at the time, so I acknowledge getting them out on 12/24 when other companies might be backed up or closed. They also sent me a text with the name and headshot of the technician coming, which I thought was a good customer service touch. They had a $69 inspection fee and the fee was waived when they ended up doing repairs. They assessed the leak was coming from of the connections to those sinks that have the pull-out nozzles (I don't know what you call them). The technician said other than that that the sink looked in overall good shape, and the price they mentioned didn't seem outrageous. I approved the repair and they got it done in a couple hours. No complaints from our tenants since the work was done.

We had a great experience with FUSE. They: - Removed an…read moreancient floor heater - Installed a mini split system at our house They were clear with expectations, proactively communicated throughout the installation, and answered all of our questions. They were also flexible when we asked them to install the indoor units in a particular order to minimize the amount of time our child needed sleep in another room while the unit was being installed. They handled all of the permitting as well, which went smoothly. Their estimate was competitive with other companies.

Moses spent time examing our furnace situation and gave us very workable suggestions. He was very…read moreknowledgeable, experienced, and HONEST, which is the first thing that's needed to build trust. We would definitely work with Fuse again!

Steve arrived at the job site at 10:00 am-and by 3:00 pm he expertly replaced a 100 gallon…read morecommercial hot water heater for an eight unit apartment building. He did a 5 star excellent installation. I have been a landlord for more than 45 years. Steve has done multiple water heaters in other properties. In my estimation Steve is the best in the business. Water Heaters Only is the best in the Bay Area. The business is Five Star.

Will G was friendly, professional, patient and knowledgable when replacing a 28 year old water…read moreheater. Panic alleviated. I have hot water again, and I don't have a river flowing in the garage. Thank you Will!

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

Another great experience! We had been putting off our storm drain work for a few years and finally…read moredecided to get it done. Thank you to Arthur Gonzales, who knew exactly what he had to do and how to solve our drainage issues. Attention to detail and full disclosure with photos as the work is happening was a positive experience as a homeowner. It was worth it. And they leave your site clean each day. Drigo and his team always deliver. Thank you again!

Amazing professionals with fast response time and actually tried to guide me through the process…read morebefore even taking my job request. Honest and fair price. They followed up with me to make sure everything was actually working properly afterwards too. Would recommend to anyone.

Selvin will be my 'go to' plumbing service from now on. I…read morecalled Selvin regarding my obstructed sewer line. He responded immediately and came out to my house the same day at exactly the time he said he would to take care of the problem. His price quote was very reasonable, I'm quite sure that it would be competitive with any other company. Selvin and his assistant had to carry a heavy snake down several flights of stairs to the back of my yard which they did without complaint. I'm very grateful for Selvin's excellent service!

Prompt, efficient, and pleasant! They are our go-to guys. Definitely recommend them for your next…read moreproblem.