EEK! I had been looking for a part for a bike rack for some time and decided to look here. Bad idea! This place is crowded to the brim with tons of crap! I could barely walk in the door! There was a woman sitting at the counter who looked completely bored and ignored me for a good 3 minutes. She had never heard of the bike rack maker(Yakima... really? It's pretty popular) and had to ask a guy. He could have cared less! Brushed me off! If you're looking for super friendly, helpful people, then go to Performance Bikes on Yukon and Redondo Beach Blvd. This place isn't worth it. read more

WOW. I cannot believe the negative reviews Gilbert's is getting! I went there today and was actually pretty amazed at their customer service. The man running the shop, older hispanic man, I forgot to ask for his name..shoot.. Anyways, he was the nicest guy ever. And I don't really write yelp reviews, but I knew I had to give him a shout out for what he did for me today. So my problem was I had a old busted up bike I wanted to convert to a fixed gear. I went to bikecology first on Crenshaw, and THAT guy was a jerk. He looked at my bike, gave me this look and said "...why are you even doing this?" His attitude was really off-putting, but whatever, I wanted to get my bike up and running. He looked at it and said he couldn't do it. No way he could make my bike a fixed gear only a single speed because of the distance between the dropouts and the actual wheel. I'm still pretty much a noob when it comes to bikes, but I did a little bit of my homework and asked him if it was possible to just replace the rear wheel altogether with a track wheel and he said NO. So anyways I went to Gilbert's for a second opinion, and he was on it. He said it WAS possible to convert it to a fixed gear and he was happy to do it. All i needed was a track wheel in the back, a new crank set, chain, a new saddle and some other stuff. He got started on it right away, finished in an hour and now my bike works perfectly. AND he hooked it up! Really really cool guy. I honestly don't know why all the past reviews were so negative. Maybe he read them and decided to start being nicer to customers lol. But anyways this place needs more credit. GO TO GILBERTS! read more

Gilbert is the man! The is a family run business and has everything your looking for. From fold up bikes to cruisers. They also do repairs and have tons that you can order from as well. My husband has been going to him for a long time and now I have started to as well. read more

Went in for tires and a axle nut. Gilbert looked at my 2 week old pake cmute single speed and notified me that I was in desperate need of a complete tune up. This dude is shady, he wanted to charge me $100 + dollars to tune up a 2 week old bike that has been ridden a total of 5 miles. I know a lot about bikes and bicycle maintenance. Enough to know this shop has no morals or integrity. Stay away!! Try bike on Rama if You're looking for honesty and quality service / products. read more

Sells cheap, poor quality replacement parts, poor service and the people are rude. None of my family's 4 bikes will be back here. read more

Very happy with Gilbert's Bicycles. Been here a couple of times now for repair's to my sons' Bike, price is reasonable and they had it ready in a few hours, I have no complaints! read more

Both Gilbert and his awful wife are truly the rudest people ever! All I did was call and ask some simple pricing questions and was told that they have no time for me or any questions what so ever! I will never spend my money at this bike shop! Horrible customer service! read more

The ONLY bike shop around that can make custom spokes, and for a VERY reasonable price. Highest marks!

I came in looking for a new helmet since I just bought a high end Moutain bike. Next thing I know they got me trying on a piece of junk helmet that's almost 70 dollars. I then look for some new flat pedals and see that they're up charging the hell out of some $30 pedal to $80. Finally the reason I'm writing this is because they have a "I'm always right and the customer doesn't know what they're talking about" mentality. They pretty much kicked me out the store when asking if helmet was returnable and they didn't think I spoke Spanish so when I walked in they were talking crap about me. read more

I wish I could give it negative stars. My husband and I stopped by on Sunday to get his bike tuned up. The previous bike shop we went to said it would take 10 days because they were so busy. Should have been a red flag when he said he could have it ready in 3 hours. While my husband was explaining (in Spanish, he's from Mexico) what he wanted, I commented about getting a new water bottle holder. He shouted at me, " Hey Gringa!!" I was so taken aback I just walked away and got in the car. It's laughable that someone from El Salvador is calling an American in America a Gringa. When he went to pick up the bike he was told he needed to pay cash. The total was $102 and my husband had a $100 bill. When he asked would he take the hundred he called him a " barato lloron" - cheap crybaby. Please don't support this man. read more

Awful customer service! I went in to buy some grip tape and maybe ask about a tune-up. I walk in and I'm the only one in there, and the three employees (family, I assume) are in there hanging out. First off they seem annoyed that I brought my bike in....yes, to a bike shop. I ask what kind of grip take they have. He says "I'm not going to have time to do this today". I didn't even ask them to do anything, just asked if they have grip tape. I said I didn't need anything done, and he seemed relieved. You know, with how busy they are and all, you wouldn't want to possibly take 5 minutes to re-grip a bike. The whole time I was there I just got the feeling like they wanted me out of there as quickly as possible. I bought my tape and headed out and won't be back. I live a block away from this place, but I'll likely be going back up to Culver City for all my biking needs. If you want to see polar opposites on the customer service spectrum, go here and then go to Bikes and Books up in Culver City. read more

Gilbert was polite, helpful and patient in assisting me pick out a new beach cruiser. He even offered to deliver it after he realized I drove a sedan. Thank you! read more

I don't know how this place has good reviews. These people have horrible customer service! Idk how they are staying in business. Beware giving them your money because they scam people for services they don't deliver. read more

They fixed my daughter's bike which needed a new freewheel. They also made adjustments to the chain wheel and brakes. Bike works good now. Reasonable price and did it while I waited. I plan on using Gilbert's for future bike repairs. (Updated August 2018). Brought in my mountain bike last month for brake repairs. My brakes have been working great since. Fair price. Will continue to recommend this shop to my friends. read more

The lady is rude and greets you with a shit face!!! I was gong to purchase gum wall wheels for my vintage Peugeot . But after her rude comment about me taking a lil long to decide if I wanted to purchase or not . I decided not due to her shit customer service . I really want the wheels but fuck them they will not be getting my business read more

This is a racist and cheap owner. Instead of being nice about the price, he told us that we're cheap and Chinese. N trying to sell us a junky kids bike used. No idea what's wrong with him! read more

I moved into the area in 2010. I have worked at bike shops since 1988 both full time and part time. So since this was a local shop I stopped by for some air and to check out the store. I walked in and first asked for some air. The (apparent) owner looked at me and said "it's going to be $1 for air" I look at him and said "a dollar? Really?" In which he said "yes, because I have to get up and go upstairs to get it" (I presume the hose). I said "nevermind" and immediately left. It's 2016 and since then I have told people and refered people away from this store. Everytime I pass by, which is pretty much daily all I can think is "home of the dollar air" one bad customer service flop has gotten this place 6 years and still counting of me reffering people away from here. read more

Horrible customer service. I just stopped in for air and they wanted to charge me a dollar. I tried to remind them that I am a regular customer - having been there for a couple flat tires recently... he couldn't care less. I've got 6 bikes in the house, none will ever be back in Gilbert's. Go somewhere else. read more

This guy is a joke.. I've supported him and his families bike shop for many years, in the last year and a half I've spent over $1200 in maintanance and speciality parts for all of my bikes. Satisfied with his work I continue to patronize his business.. Until today... showed up this morning asking his advice about a part on my mtb and before I could get a third word in he says... and I quote! " You people don't buy your bikes or parts from me and you expect me to fix it. Give me forty dollars and I will look at it"... Hey Gilbert. You and your son can pound sand. It's not my fault the bikes that you carry are completely out of date and several years old. If you drive by his shop he has tarps and cardboard covering the true Patina of his bike product. In closing, Mr Gilbert we all know you cannot compete with other companies in the area, ie. Performance bikes, Helens cycles, etc but the least you can do is be good business man to your local consumers! read more

YES!!! Believe the negative reviews!! My husband & my daughter went here this morning to look into purchasing 2 bikes. They walked in and were not greeted by anyone. They walked around a bit and still no one walked over to ask if they needed help. Instead Some guy stood by the door watching them as if they were going to steal something. Another customer went in after and an employee greeted the other customer and asked to help him. I guess they only help their regular customers. They ended up leaving and they went to another local bike shop. I do want to let Gilbert's know: THANK YOU for the AWFUL customer service. We ended up purchasing 3 Electras plus accessories at Bikeology, located on Sepulveda Blvd. read more

I love Gilbert's bike shop, he got me a great deal on a SE Om Flyer and his part and accessory selection is better than any bike shop in Torrance. You guys go ahead and pay more I am gonna stick with Gilbert's. read more

This place has been here for many, many years and they have a good selection of bikes. It is family owned and operated. I have been in a few time for minor repairs and replacement parts but never actually made a purchase. Yes, they can be a little rude and off putting, but, deep down, these are good, hard working people. read more

Im new to the bike world. so i decided to go to gilberts which is 1 1/2 blocks away from my house. i stroll in with my bike and i get this automatic " you stole something " look. I didn't feel comfortable. So i continued to ask a couple of questions and he was just cold. told me to go online and look for what i needed. in one word. ONLINE. i asked him if he had the piece i needed and was asking him if he could explain certain bike parts he said " yes i have it" but would not continue to talk to me to make a sale. im done with this place! ByE! read more

Wow, what a horrible shop! I am normally a strong supporter of mom & pop shops, and that is why I chose to go to Gilbert's. We have gone to Gilbert's a few times over the years, but today's experience has made sure that I will never return. Terrible customer service, Snobbish attitude, poor quality yet over-priced product selection, you name it! When you make a higher price purchase, which is what we did a couple of times in the past, their extremely poor customer service isn't as obvious. But when you return for small repairs, that's when they are rude and snobbish. We brought our kids' bikes there today. The service was horrible - they looked down on us because my kids' bikes weren't those $500 bikes. They terrified my kids and made them feel bad. When I tried to tell them that we were repeat customers and deserved a better attitude than what we were getting, their response- "we have been in business for 28 years, and there has been no complaint". Well, judging from most of the reviews here, I think they are quite mistaken. I agree with another reviewer here, Gilbert's is a business that should get swallowed by bigger, more friendly companies. Long story short, if you are looking for a place for small repairs, don't come here because you will get that famous bad service that everyone here is talking about. If you are looking to spend a lot of money on a new bike or a large repair, there are plenty of other shops out there that deserve your business. Why are they still in business? One reviewer's comment that this store might be a front for something else sounds interesting.. read more

First time I went there I had a bad experience that left me not ever wanting to go back. Lady in there was rude and her husband, I think, Gilbert was worst. He does not like when you ask questions. Almost as if you're insulting his genius or he just doesn't have time for you. Anyway, after popping a spoke in my entry level road wheel literally in front of that shop on my commute. I had no choice but to have him fix it. Walked in there told him the problem. He gave me an attitude when I asked him to repeat how much it was gonna cost me ($20), but, he got the job done quickly and did a good job. So, if you need something for your bike this is a good last resort. He bailed me out. read more

I understand the negatives, but the positives out way the neg! Just go in there and ask for RICK, also don't sleep on the mom, she knows her shit! Great place to go for BMX stuff! read more

Sunday evening the parking lot was empty, came by to park in the handicap space because the lot was empty. I was not going into the store but it's Sunday evening. The person inside came out and told us to move our minivan from the handicap space, we had a child in a wheelchair and he wouldn't let us park the lot. He wouldn't even allow us to put our quadriplegic child in the house before moving the car. He told us to move immediately. Nothing to do with bikes but I wouldn't come here at all!!! As is letting us use a handicap space would hurt business on a Sunday evening. He was incredibly mean to us. If this is how he is I wouldn't ever go to that store. read more

Been here a few times now and I'm pretty happy. Consistent dependable service. Better coming here than going to Bike-ology on Sepulveda where I'm always getting attitude. read more

I didn't think the guy working there was that mean. I brought my bike in to see how much everything would cost. His tune up was going to cist about 60. So I decided to go elsewhere. I'd recommend checking performance bicycle their tune ups are only 50 and they don't try and nickel and dime you. read more

Very helpful... i couldn't afford to take in for the tuneup, but mentioned my problem and they sold me the parts for $5 and told me how to fix it. Sweet!!! thanks guys!! read more

My family and I recently started biking. I bought a GT mountain bike for 75.00 bucks and Gilberts tuned it up no problem. I got a used Adams trailer bike (20$) for my son from a thrift store Gilberts got a missing part and it works great. Prior to these experiences a had some training wheels installed on a used bike for my 4 year old son no problem. As you might notice all my bikes are used and Gilbert was able to help me with each bike. I have stopped by on numerous occasions and had friendly chats with all the staff. I learned that the owners grand-kids attend the same school as my kids. Just what a neighborhood local business used to be all about. Give the local guy a chance in this corporate world. You might not know what you got 'till its gone. read more

I have an older unique mountain bike that was in need of TLC. Did not want to spend more than it was worth, and asked Gilbert's Bicycle shop to help out. Entire tune up and recabling cost me about $50. The bike still needs a part that is out of the ordinary, which translates into expensive. Store is trying to locate a used part given the age of my bike. I could not ask for better customer service. -- And all of the work was completed in 24 hours. read more

I found a bike in the trash can at work and it was all beat up rusted and flat tires you name it! Well I work in torrance so I decided to take it to gilberts. He told me it was a rare beach cruiser . I got excited and ask Gilbert what should I do? He gave me the history on the bike and told me to keep it and if To give it a tune up. So I did. When I pick it up the next day I was amazed on the bike. It look nothing like it. It look cool and original and the price was right! Gilbert is a quiet humble man that has been in business for a long time and his English is rough and his wife doesn't say a word but the reason I went there was because its cheap and the work is good . Im taking my bike there soon for some upgrades! Can't wait. Thanks Gilbert. read more

I love supporting local business. But I do feel that the customer service needs to be evaluated here though. Came across the main guy running the shop which I assume is Gilbert. His wife, I assume, was there at the front desk. They didn't greet me and send almost annoyed that I was there. I was looking to buy a bike because my friends have all started biking around pv and Hermosa beach lately. I asked to test ride a bike and the guy immediately said "only two." Not a problem but the way he said it made me want to leave right on the spot. It was as if I was burdening him. Instead of just leaving from being upset, I shrugged it off test drove only one bike ... I immediately asked for my keys back (they ask for your keys before riding, which of course is fair and make sense). The whole feel of this place isn't welcoming. I grew up here all my life and have seen this place for many years, but this was my first time going inside. I wouldnt say that I would never come back here again, but I would definitely go out of my way to go to some other shop. If they seemed welcoming, patient and somewhat willing to want to answer my questions, they would have had a multiple sale from me (buying a bike for me and my friend). I own a small business too and i really hope they improve for future customers and the sake of their business... who knows, this couple potentially be a decent place if the service is par read more

The rudest place I've been to in a long time. I don't know how this place stays in business. Everyone that I talk to says the same thing. Over priced and they think there the only ones that can work on a bike. They also think that the only bikes that are good are the ones that they sale. Stay away. read more

Family run place. Grandpa must be Gilbert. Grandkids at the counter doing homework. The kind of family locally owned place I like to see my money support. None of the rudeness complained about in other reviews, just quiet, hard working folks. read more

I live in the area and try to support local businesses in my area, never again will I go in to this shop. They are very rude also they broke my bike I had to take it home and fix it myself. They don't know what they are doing and jumped in my face, I really thought the older guy was going to throw down with me when I confronted him about braking my shift leaver. Zero stars. read more

Gilbert and his wife are a hard working couple with a small, local shop. Its good to know that there is still a local place you can go to get your bike fixed or to buy a new one. I had an old bike that needed repair to the pedal crank. Performance Bikes said it couldn't be fixed. Gilbert happily fixed it for me for a nominal price. Later, I need handle grips for my other bike and again, the price was reasonable and they never tried to upsell me. Gilbert and his wife are not going to fawn all over you and try to sell you something- its not that kind of shop. But if you take your time you can find out a lot from Gilbert. For example, he was also able to tell me about the differences in manufacturing techniques in different parts of the world (China vs. Taiwan). I guarantee that the sales people at Performance Bike can't tell you that. If you don't see what you want in stock, Gilbert can order for you on line too. I am disappointed to see the poor reviews but be patient and be polite and I think you will be pleased. read more

Well I would of given 1.5 stars if I could, but ill round it up to 2 only because when I took my wheel in to get repared I was told it would be ready an in hour, but I got it back in 30 min. Now as for the reason for the low review is because. I bought a rim on offer up and it was a little warped. No biggie. So I stopped buy this bike shop to get the rim tured. So as I began to pay. I was scolded buy who I can assume was the owner. He yelled at me telling me. Lesson you shouldn't try to fix things your self if you don't know how to do it. I had to change out a hand full of your spoke nipples because they were stripped. I replied I had bought the rim used and that's why I brought it to you. So I could get it fixed. He replied I understand but if you dont know how to do Somthing don't do it. It just causes more work for me. Now I'm not sure but I thought that's what I was being charged for labor. I could be wrong. read more

What a joke..... So Rude it's almost like you think there might be a couple cameras in the place to record your astonished face as these people do everything possible so that you want to take your business elsewhere. Really you are to busy to get some tires down so that I might purchase? So you have the tires and I want to see them but you wont get them down? My mistake for walking into you bike shop and cutting your lunch short. You Better not try to ask more than one question because then it just seems like you are wasting old Gilbert's time and he will brush you off to go wow someone else with his stellar customer service. And the topper is they want to charge you for air. AIR! You are a bike shop and you are charging paying customers for AIR? Wow. I will drive an hour out of me way just so I dont have to see these people again. Anyplace else is better than this place. How are they still open. I guess people really are gluttons for punishment. Or maybe the Zombie Apocalypse has already started. If I could you would get 0 STARS! read more