Came in asking how much they would charge me to replace a tube in my daughters small bike, providing my own purchased replacement tube, since I recently lent out my tools and couldn't do it myself. $15. Thought it was high but thought, whatever I'll support. Guy takes the bike to the back and I look around the store. I then ask the lady at the front (before bike was done), how much would it have been if I didn't bring my own tube? "$15". Wait what? I'm so confused. Then why am I being charged $15 if I provided my own tube? "Well you didn't ask and just said you wanted the tube replaced with what you brought so that's what we're charging you for". Kinda had a little back and forth but ultimately, just knew it wasn't worth it or going anywhere based off the rude lady's demeanor. Small shop in need or not, customer service goes a long way and if they're hurting for business, definitely not surprised why. read more

Gilbert's Bike Shop - Honest, Fast, and Reliable Service I've been going to Gilbert's Bike Shop since 2011, and there's a reason I keep coming back. Some people say the owner, Gilbert, is a bit gruff at first--and sure, he might come off that way--but once you get to know him, he's a stand-up guy. He's straightforward, honest, and always recommends the best without trying to upsell or overcharge you. When he quotes a price, that's exactly what you'll pay--no hidden fees, no gimmicks. A clean and fair deal from start to finish. Those who complain about his personality? they're just too sensitive. Turnaround Time - Fast and Efficient Gilbert is incredibly fast when it comes to repairs. Depending on his workload, he'll try to get your bike back to you the next day or within a week at most. Compare that to other shops where repairs can drag on for two to three weeks, sometimes even longer! I recently dropped off my e-bike for a tire replacement, and he had it ready the very next day--without any rush fees. Now that's service. Parts & Expertise - Top Brands, Best Prices With direct connections to major suppliers and distributors, Gilbert can source a wide range of parts, including high-end brands like SRAM. And true to his reputation, he always aims to get you the best price possible--no price gouging, no unnecessary add-ons. A True Family Business Now, Gilbert's son has taken over, and he's just as solid--an easygoing, no-nonsense guy who knows his craft. He's worked on my bikes multiple times, delivering excellent results every time. I ride high-end mountain bikes in the $6K-$10K range, so I'm extremely particular about tuning and upgrades, but I trust him completely. If something isn't right, he fixes it--no excuses, no drama. Final Verdict - Highly Recommended Gilbert's Bike Shop is honest, fast, and dependable. If you want quality work with fair pricing and no runaround, this is the place to go. Highly recommend! read more

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Amazing place! We have come here lot of times and never disappointed. They are very helpful and honest. Prices are fine compared to other places. Quick service. Great to support local shop. read more

Honest mom and pop's bike shop. They didn't have any kids bikes but they were really nice and transparent about what they have. The price range seems high like 400-600 but I think they need to make money so it is totally understandable. It would have been great if we could support the local business but if they don't have the products we need, we couldn't. I still would recommend this place to anyone looking for adult bikes and helmets read more

Gilbert's Bicycles - Bikes Near Me - Torrance, California

I brought in a bike that had seen better days due to being outside for nearly 4 years. I honestly thought I might need to replace, but Gilbert and his son were able to repair the bike for a fair price in 2 days. The entire family was fantastic and sweet, and you could see their passion for the business. read more

I came in looking for brand new pegs for my bike and first they didn't have many option of colors and when I asked to see some noticed they were heavy and me and my bother where talking how they were heavy and he asked them back and waved me to get out read more

Over the years having spent lots of money I'll never go back. Today tried to buy a basket and asked if not the right color could I return. Gilbert took it out of my hand and said you bring the owner. I bought the bike and only asked if I could return if color didn't match. The way I was treated, I'd rather shop online and not be treated like this. To think in addition to the basket I was going to buy more items. I thought the consumer could return a non damaged item within a certain time frame. I guess he wants his own rules. read more

I've been coming here for years to get my bike tires filled. I needed a bike for my son and came here to support a local shop and their prices were very competitive compared to Dick's and REI. I got a bmx bike because I didn't want to get a mountain climbing bike with gears. Just needed one that he can ride around the neighborhood and for that a bmx is perfect! Ricky sold me my bike. He also installed a bike kick stand for us. I also brought in my son's older bike and put on training wheels so that my other kid can ride my son's old bike. Service with a smile. Super friendly. All the service I received in the past were awesome. Am a loyal, satisfied customer! read more

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I brought my E-bike into Gilbert's Bicycles to have my rear hydraulic brake bled and to have them diagnose an issue that I was having with my front hydraulic brake. Ricky was awesome! He asked that I leave the bike and that we would begin to work on it right away. Within about an hour, Ricky called me and explained that the issue was not that the brake needed to be bled, but the position of the rear brake caliper was off, thus causing the pads to wear unevenly and quicker than normal. Unfortunately, he did not have the specific brake pads I needed, but was able to hunt down a pair and get them delivered the following day. The next day, Ricky had not only changed out the rear brake pads, but he made some adjustments to help reduce the uneven wear. Additionally, he identified and completely fixed the issue that I was having with the front brake. Ricky was awesome and very competent. This is my new go to bike shop! Great Job!!! read more

I see all these bad reviews (although they are mostly from several years ago) and don't get it. I have been coming here a good bit during the covid lockdowns and had nothing but good experiences. Good prices, very fast service (1 day for a new bottom bracket) and the guy who runs it -I think- is friendly and helpful. I have 4 vintage road bikes that I have been restoring and riding every day and Gilbert's is the LBS I choose. read more

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Would go to get my bike chain cleaned here to help support local businesses even though I could do it myself. Usually would charge me 30 dollars for the service but this past weekend I went it and got it done and he raised the price to 55 dollars and did not tell me till after the work was done that the price almost doubled. Asked him how much a new chain would cost and he replied 38 dollars. Why not just recommend a new chain if it's cheaper? Took advantage of me and I will not be returning. read more

I keep coming back to Gilbert's and never dissappointed! Their son Ricky helped me to finish another classic Puch build! This time a six speed! Great prices and great service! I'm a few cities away, but this is my go to local bike shop! Ignore all of these negative reviews, just a bunch of people with hurt egos. You go to a professional like Gilbert's to get your bike situated (repaired, fixed, replaced, etc.). Simple as that. Its like going to the mechanic and somehow you know more than the mechanic. Ego out the door. Support small businesses. read more

Gilbert's Bicycles - Gilbert's shop helped me to finish my build! - Bikes Near Me - Torrance, California

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When I bought an inner tube for my bike, the tube had a hole in it. The service was pretty good

Look at the other reviews, they are either really good or really bad. I saw both sides of Gilbert's. The first time I came here, the sales lady (Mrs Gilbert?) basically gave me the stink eye - I swore I'd never go there again. Then the other day I was at Sports Chalet and the bike guy there told me to go to Gilbert's for a part they did not carry. Reluctantly, I went. Gilbert's is a tiny shop packed with bikes and bike parts. The same lady was there but this time I spoke with the bike mechanic (Mr. Gilbert?). He was very helpful and gave me great advice/instructions on how to fix my bike. By the time I paid, the lady also warmed up to me. I know, I grow on people but this time I think I saw the real side of the folks that work/own the place. It may be a matter of language barrier, so for those that had a bad experience I suggest giving Gilbert's another try. Gilbert's is not a high tech high performance bike shop but if you have an old ride like mine, it is a great place to get an inexpensive part. Next time? I'll probably be back this weekend for the continuing saga of refurbishing my bike. read more

Gilbert's Bicycles - Bikes Near Me - Torrance, California

This place is horrible and expensive they think they are always right and the customer is always wrong. So i came to this bike shop so they can fix my sons brakes on his bike and they said they can fix anything. They charged me $70 and the bike was the same as when i dropped it off. I told him that the bike was the same and the brakes were still not working and he told me to have my son needs to eat beans and that he was too weak i told him that those bikes are meant for kids and it shouldnt be that difficult to use the brakes he then compared car brakes saying a car doesnt brake instant so neither does a bike. Horrible example so anyways he kept saying that the bike was a cheap walmart brand and that i should buy a $500 bike. I just left it at that i got ripped off so avoid bringing your bikes here. read more

I've been going to a Gilbert's for nearly 10 years for repairs and general maintenance. The original Gilbert opened another shop in Dinuba in the Central Valley several years ago, and the original is now very competently operated by his son. Always fair pricing; will do what you ask for and will not do unwanted work. A trustworthy business. read more

I've been in here a few times over the years. Competent bike shop for the basics. This past weekend I was hunting for a beach cruiser, but they are out of stock. If you need basic parts or equipment, Gilbert's is a good stop. It's a family business which has been ongoing for something like 36 years. read more

Gilbert's Bicycles - This place has been around for over 35 years. - Bikes Near Me - Torrance, California

I've had good service with them for a few years now. i've purchased bikes there and tune ups. i think the son runs the shop now for the most part. i prefer them over Helens. read more

Get my bicycles tuned up and tire changes. Never disappointed. They do good work. Even work on my recumbent bicycle.

We go there all the time for multiple bikes. The family is very friendly and knowledgeable. Highly recommend.

ricky did an amazing job. I bought a bike online that needed to be put together, the pricing was very reasonable and he did a great job. he was very helpful during pickup getting my bike on the car rack. very knowledgeable and good customer service. thank you ricky! read more

Got the inner tube and tube up on my bike ! Great shop to get your bike or service. Good price and good advice.

Very poor customer service. I bought a seat that we didn't like brought it back the next day and they refused to accept the return and change back to a different seat.They finally gave us the seat we wanted charged us for it and kept the other seat that we already paid for. The lady at the counter has a very very bad attitude. We will take our business elsewhere from now on!!! :( read more

They replaced both my punctured bicycle tire inner tubes with heavy duty tubes. They got to work as soon as I walked in and were done in about 5 minutes. Also, they were very friendly. I will go back. 5 stars! read more

I brought my old Diamondback in for a full tune up and Ricky did a fantastic job of diagnosing any and all for me. It looks like a new bike! This is a really great family run business and is top notch! I highly recommend them! read more

Excellent customer service. The owners are great people who are there to help you with your bicycling needs

It's nice that this place is open however they need to be more respectful and courteous to their patrons. I went to get a seat post and seat, as well as return a seat I don't need WITH A RECEIPT, that I never used. The guy answers the phone while I'm standing there talking to him, doesn't say excuse me and turns around and walks away after telling me I need to bring my bike to decide the right seat post. read more

Nice mom and pop bike shop. Had my two bikes tuned up after the movers bent my handle bar and tore the covering of the brake and gear cables. Tune up cost $75 per bike which is comparable to other local bikes nearby. When I picked up the bike Gilbert was nice and informed me he also repaired the aforementioned damage and charged me $25 additional which I thought was reasonable. Rode bike that day and everything worked perfectly. I would definitely come back and recommend for a tune up. read more

I had 4 bicycles that needed a lil work. Air in the tires in 3 of them, and new innertubes in one. 2 of the bikes needed lube as well. They complained that I needed them to do too many things at one time. Then the next day, on the tire that he just topped off, it was completely flat and one of the chains that he lubed up came off completely. They are rude and do not do good work. I have 4 kids and 6 bikes, they just lost a lot of buisness..not a chance we will go back or reccomend.. read more

This place is awesome! Is local, they always have what I need and I get in and out quickly. They accept cash or card. Its family owned so they are super cool and layer back. Definitely recommend them. I usually buy my hike parts online buy its so nice to still be able to visit a location and be able to pick up the parts I need here I'm town. Support local businesses! Thanks to Gilbert's and family for always providing great service. Will continue to shop at your bike shop. read more

In a last minute need of a bracket for my SE BeastMode disc brakes. Gilbert's had the part I needed and all the mounting hardware as well. Staff is friendly I will return for other parts needed and a good go to when in a pinch for parts. read more

Ive tried several shops in the South Bay area and Ricky has been my go to bike mechanic since I started . Pricing is fair and he gets it done quick and has even fixed issues that a higher priced shop supposed to have done a "rebuild" on. read more

I bought a tube from here two weeks ago and felt I received some good advice on what my options were. I returned to get a tune up and replace all cables and the chain a week later. He ended up replacing the cables, chain and said I needed a new rear gear sprocket in order to shift smoothly. I agreed to the work at $130. He said he replaced the cables chain and rear gear sprocket. He said he put a seven gear sprocket rather than an eight gear sprocket. I should have rejected the repair then but accepted it with seven. He said the old one was seven. I have had the bike since it was new and it came with eight. The grip shift had eight positions. But I can't be positive it was still eight though it shifted to eight I believe. I took the bike and road it and could only shift it into third gear front sprocket by shifting the rear sprocket into first gear. So I called to schedule to take it back. He said not to worry he guaranties his work. To my surprise when I got a call to pick it up he said it would be another $30. He replaced two cables and the grip shift for the rear sprocket from an eight to seven position shifter. I explained that he did all the cables already and I didn't approve the grip shift replacement. He argued but told me to pay $25 instead and I could have my bike back. Now I think I know why he has some used bikes to sell as I suspect some have refused to pay for unauthorized repairs and left the bike rather than pay. I will not use Gilbert bikes again. read more

Racist. My fiancé literally walked in the store for the first time ever in his life asking if they carried a full suspension bike. A lady standing by the door said "You always come in here asking for a full suspension bike." My fiancé said "No, I've never been here in my life." The lady said "Yea right." The man behind the counter didn't even look at him and said "Yes you have, get out!" so we left completely confused. What is wrong with them???? read more

I went in to buy new tires and all of there tires are over priced. Maxxis tires they have are in the cheapest side they were asking 80 bucks for some tires that are not tubeless ready and if you go to a different store like REI the same tires are like 30 bucks. read more

I've had 2 experiences here. First experience was just purchasing parts I needed to get a bike running, and second was calling and asking a couple questions. First experience, they didn't have any v-lever brake handles for sale, and the older lady kept pressuring me I should buy a complete v-brake kit, and all I needed were the brake handles. Then when I asked if I could buy the handles they have, and if it didn't work, if I could bring them back. She said no. Anyway, after that the younger lady helped me out, and was nice the rest of the time. Second experience, I was inquiring services of breaking the 3 piece crank I have on a doner bike loose. And the older Hispanic man came to the phone, said they can help me remove it, but would charge $10. I asked back if I would buy 2 items I needed there (aprox $30 worth) if they would help me out, he quickly changed his mood and gave me quick yes, no, and before I could ask if they had the tool I can purchase, he hung up on me. Overall, when you really need something, know exactly what your looking for, and will walk out if they don't have it. It's a spot to try. If you want to come in asking questions and don't exactly know what you need.. I can see you having a headache. read more

Too funny! I came to Yelp to find a bike shop 'cause I sure as heck wasn't about to go back to Gilbert's Bicycles again, and then found all of these one-star ratings and cracked up. I soooo agree! Rude, rude, rude! My boyfriend and I went to Gilbert's customer-free store for my brand-new bike to be adjusted. It actually was a birthday gift from my boyfriend. Like nearly everyone else says, Gilbert and his awful wife (too funny, Amber!!) were obviously irritated to have a customer come across the threshold. Gilbert, I presume, quickly informed me that my bicycle was "cheap," and it was clear he was annoyed that I brought it in at all. Wow, that was rather embarrassing to hear in front of the person who gave me that gift. Manners, anyone? Seriously, given that so many people have had such bad experiences there, I wonder...is this business a money-laundering front? Criminy! read more

I live in the area and I try to support local businesses as much as I can but I don't think I'll be a customer at Gilberts anymore. I recently bent my rim on my road bike and brought it to Gilberts to get it fixed. I walk in and talked to Gilbert (I assume) and he told me that it would be no problem to fix for x amount of dollars. I agreed and he fixed it in about 15 mins. Literally the next day I take my bike out for a spin and notice my rim is bent. Two days later I take it back to Gilberts and asked him to fix it again bec what ever he did the problem was not fixed and he said that I was going to have to pay again. I declined and left. He burnt this bridge from a local who was supporting his business. read more

Worst service ever! They hardly have any selection of bikes and parts. I came here today to buy some replacement 15mm nuts for my wheels. I show him my wheel and he takes it from me and takes it to the back leaving me to wait. he comes 5 minutes later and put new nuts on my axl and charge me $10. I didn't even tell him I was going to buy them for sure, I just asked if he had any my size. Although I did need them; I asked him if he can give me a better price because $10 is ridiculous for 2 nuts.. He starts to give me all this bs saying "may lord help you to find better prices than the one I'm giving you" as he does the sign of the cross.. Wtf? The owner is very rude and very hard to cooperate with. I don't recommend this bike shop one bit. If your in the area you can go to Performance Bikes. It's more complete and with better prices. NEVER GO HERE. read more

First of all, I support the mom and pop shop, so I bought a road bike from here. The bike was fine. I'm a larger individual, so I asked Gilbert if he would sell me larger tires. He said that I didn't need them. I took his advice and rode the bike away. Needless to say my tires went flat. I went back, bought new tires, and they were great. I bought a pump with these tires. After a month I needed to add air to these tires. I used the pump I bought from him. The pump was of such a low quality it became stuck on my tire's valve, rendering my bike useless. Screw me once, Gilbert, shame on me. Screw me twice, Gilbert, and I guess I'm a chump for giving you a second chance. Only do business with Gilbert if you enjoy being left with flat tires and a deflated wallet. I would shop at WalMart before I shop here again. read more