The buying through delivery installation was nothing short of amazing. Outstanding employees with exceptional customer service skills. I will never buy anywhere else again! read more

I want to say thank you to the owner Mr. Gonzalez and Dominguez. After the bad customer service with my dryer I had received from his office staff, I called Mr. Gonzalez to let him know what was happening and he quickly responded and resolved the situation. After, I had better customer service and no other issues. The Service person Dominguez, was excellent, hard working, friendly, and new what he was doing. Because of the situation being resolved so attentively, I will use their service again and refer others. Thank you. read more

They charge $75 per appliance inspection and give you 10 days to respond if you want your appliance repaired or replaced. Nowhere does it say you have 10 days to make a decision so be aware of this. I was charged $295 to have my dryer timer replaced. read more

Called a couple of other appliance companies and left messages. Gonzalez Appliances had two technicians at the house within two hours. Eric and Aaron were very professional and friendly. The solenoid valve for the ice maker had a small leak. They ordered the part and came back the next day to replace the valve. Cost ended up being a little less than the estimate. Eric and Aaron left the kitchen clean. Definitely will use Gonzalez Appliances for any future work. read more

We had a Wonderful Experience today with the girls in the office. Our refrigerator went out yesterday & we needed to get a fridge right away. Thy had one in stock KitchenAid. They were accommodating so they could make the delivery for us on Saturday. Thank God for Gonzalez's appliances. I highly recommend this company for your Appliance needs. You will not be disappointed Diane read more

I broke my LG washer by trying to wash a rubber backed floor mat - oops. González appliance answered the phone on my first call and took down all the information about my issue. The next morning Domingo arrived promptly with the correct replacement part and we were back in business in 1/2 an hour. He was polite and knowledgeable and we were delighted with the excellent service. We highly recommend Gonzalez Appliance and they will be our go-to repair service in the future. read more

Great staff and installers. Not everything is pre owned, some are new. Saved over $1k on a kitchen aid refrigerator and the same on a Samsung washer and dryer . read more

The review is long overdue, but for a good reason! I decided to remodel my kitchen, and work began Oct. 1st. There were many setbacks, as there always are, in dealing with contractors, taking more time than originally thought to pick materials, waiting for said materials to come in, etc. etc. I had a 46" specialty brand built in cooktop, and had it pulled out and stored in my garage while I had new cabinets and countertops put in. It was an expensive unit, 6 burners, and only one manufacturer makes that size unit in that configuration, which I had come to know and love. I originally thought I would put the same cooktop back in, but as I picked out everything else new for my kitchen, I kept thinking the 'old' cooktop is just not gonna look right with everything else being new. I started researching that exact brand and model, because I had already told my cabinet and granite people I would be using that, so the cut out was made in the new countertop to accomodate the 46" cooktop, so I was pretty much stuck with it. I definitely had sticker shock when I priced out a new unit of the exact same thing (just 10 years newer). This unit is always a special order item, no one stocks it in So Cal, thus, you will never see it on sale and you are not able to bargain the price down. I didn't want to spend yet another several thousand dollars since my project was already over budget, so just by chance I looked on Craigslist for this exact item. I was shocked to see there was one of the cooktops listed as 'open box' and for a good price. The problem was, I was in San Diego, and the appliance was in Palm Springs, over a 2 hour drive each way. So it was not going to be real convenient to just pop over and see it. I looked at it online for 2 weeks and finally decided to call and ask for more details. I spoke to Bianca who assured me the item really was an unused, open box unit with all the parts. Bianca was super nice and went above and beyond to help me when I explained I was in San Diego, and worked M-F, so the only time I could drive to see it was a Sat. The next coming Sat. also happened to be the Sat. after Thanksgiving, so I was also not looking forward to driving in what was probably going to be one of the busiest weekends of the year on the road and with all the outlet malls nearby. Bianca actually gave me her personal cell phone number in the event I got there after the store had closed. Who does that these days?? No one!!! I very much appreciated her effort to not have me drive a 4 + hour round trip only to get there and have the item not in the brand new condition it was described as, or to get stuck in traffic and get there 5 min. after the store had closed. I ended up leaving San Diego early in the morning, and when I got to the store, the cooktop was there, in the open box, brand new with all the parts, for me to see. I was sooo happy that I was getting this brand new, specialty item for half the retail price. The guys at the shop brought it out and loaded it in my SUV, and then brought out the other boxes which contained the 6 burners and grates, and made sure to open the boxes to show me all the parts were there and brand new. I appreciated that also! Being from NY originally, I think I am kind of a skeptic when it comes to 'good deals' ... Bianca told me the shop warranties the unit, and if for some reason there is a problem with it, they will come out and fix it for free for 60 days or something. I took this with a grain of salt, because I figured being in San Diego there would be no way they would make a trip like that, on their dime, to service the appliance. Bianca assured me that was not the case, and they would actually go to San Diego if there was a problem. I was shocked but knew the unit would probably not be installed for more than 60 days anyway, but since I only paid basically half price for it, I figured if I needed to pay to have something repaired, it would still be a good deal. I finally had the cooktop hooked up today, and held my breathe as I turned all 6 burners on. Perfection!!! Everything worked as it should, and I can not say how happy I am! Buying this appliance from Gonzalez Appliance is pretty much the only thing that went *right* with my whole kitchen remodel! As I was waiting for the guys to load the unit into my car, I did a quick look around at washers and dryers, and could not believe the low prices for these high end units that look brand spankin' new! I am pretty sure I will be in the market for a new washer and dryer in the not-so-distant future, and let me tell you, I will GLADLY make the trip back out to Gonzalez! Deals like that, and service like that, is just not to be found in the San Diego area. Thank you, Gonzalez appliance, for my KILLER deal on a brand new cooktop, and Bianca, for the excellent service. I'll be back! read more

We cannot recommend Gonzalez Appliances enough! They are fantastic to work with. We needed a refrigerator quickly and they had the perfect one for us within our budget, and got it delivered quickly. We will most definitely use them for any future repairs or purchases. read more

Very grateful for the quick and efficient way Bianca helped us purchase a washer/dryer set. In this COVID environment, we felt safe and secure. We are also grateful to Julio and his team for an efficient installation and haul away of our old units. We will not hesitate to use Gonzales Appliances in the future and use them for any repairs. read more

I am very pleased with the wonderful service. They came out to look at my dishwasher and gave me an evaluation on repair or replacement. They were very professional and everyone from the office to service was most helpful. Gail Z. read more

We had an issue with our fridge not sealing properly. It took a little back and forth to get the timing nailed down, but Emily was very courteous and kept us informed along the way. And the technician Domingo was professional, and made quick work of the issue. He also came wearing a mask, which was highly appreciated. read more

I have nothing but great things to say about Gonzalez Appliances. Each interaction I had with an employee, whether in person or on the phone, was professional, helpful and friendly. They have an awesome selection of new, as well as used, appliances. I bought a new Whirlpool refrigerator and a new LG double oven gas range. The range was heavily discounted because of a dent on the top of the black cooktop. After the installers left, I honestly had hunt to find it the "ding." For a moment I actually thought that they had delivered the wrong range. Their prices are amazing and I totally recommend checking out Gonzalez Appliances before buying elsewhere. read more

Great place to buy appliances. Great prices and service. They deliver and install. I have bought refrigerator, stove, washers and dryers, dishwashers! read more

Needed a new refrigerator. Gonzalez in Indio had a beautiful new one that we bought (small dent) and then for a rental bought another one that was in perfect condition. They were delivered the next day by two professional men from Gonzalez. A big thank you to Biancia our saleswoman as she also did a professional job. This is the place to go and support the small business. read more

Just moved into our retirement home. Refrigerator not working properly. No problem, we just called the home warranty company. That was a joke and ripoff. Refrigerator still not working. Called Gonzalez Repair because of all the great reviews. FANTASTIC SERVICE. Diagnosed, ordered parts and repaired in 24 HOURS!!!! I recommend them HIGHLY!! THANK YOU GONZALEZ REPAIR!! read more

Our stove was broken in our vacation rental property and I called Emily and she quickly arranged a new application installation within next hour. Eric and Louis showed up in the next hour to get new stove installed quickly. Highly recommend them and its a great experience for us. Thank you team! read more

Gonzalez are the very BEST. They sale and deliver and repair. The best that I have seen in this valley and beyond! If you never use them then, you are making a hugh mistake. Gonzalez is the best, ever!!!! read more

I live in a large fifth wheel and lost the microwave function on my convection/microwave oven. I tried several appliance repair companies, and few wanted to work on my unit. Gonzalez not only would work on it, they came out to diagnose the problem and remove the (heavy) unit to take back to their shop. My wife was impressed by the 2 technicians, Aaron and Eric. They were polite, thorough and on-time. The repair was done in 2 days and re-installed by the same 2 technicians. I replaced the electrical plug, as it had scorched, and the unit functions like new. Thanks again to Gonzalez Appliance repair. We appreciate the quick and courteous service. The price also was reasonable. read more

I own a short term vacation rental in Indio. On a Saturday when I had guests at the house, the cooktop started to have issues. Instead of servicing the unit, I opted to have it replaced with a new one. I called and spoke to Emily and she was able to find me a Whirlpool cooktop on the same day and the technicians Aaron and Luis were able to install the unit by 2:30 pm. Although I had to pay extra fees to get all these done within the same day, I am happy with the service and really appreciate the professional and timely response from Emily and the technicians Aaron and Luis. read more

There was a communication error at first but the manager made it right and had someone out the next business day. The technician was excellent and repaired the problem. If you live out toward the Salton Sea (North Shore in my case), look no further for appliance repair. read more

Eric was great! He came to repair my dryer, explained everything he was doing very clearly and offered some helpful advice on how to take care of my appliances. My dryer works perfectly now! And it didn't cost an arm and a leg either!! I would highly recommend Gonzalez Appliances for repair work! read more

I have a dryer that is more than 20 years old that just wasn't heating up any more. I checked the references on appliance repair businesses that work on dryers and decided to have Gonzalez Appliance Sales & Repair come look at it the first week of November, 2020. They told me in advance what the minimum hourly fee was and that it would be applied to the total bill if I decided to use their services. The two employees that showed up were Eric and Aaron who were the absolutely terrific !! They figured out what the problem was quickly, showed me what it was, told me what it would cost to replace and since the dryer hadn't been serviced in 20 years, they cleaned up many other aged parts that had dust, lint or dirt on them and reassembled the dryer and then completely cleaned up where they had been working in the laundry room. Eric and Aaron were absolutely GREAT !! Based on their work, I would HIGHLY recommend Gonzalez Appliance Sales & Repair to anyone looking for good appliance technicians. read more

Domingo Gonzalez did a great job diagnosing my ice maker problem and replaced it for me as well as clean up the refrigerator motor. The office staff was friendly and professional as well. I just moved to the area, but I will call them again for appliance repair. read more

We bought a new house in need of several appliances and this place was great! Much lower prices than the box stores. We got a brand new amazing fridge for much less that we would've got elsewhere. We also purchased a slightly damaged washer and dryer and a dishwasher at a huge discount. Not only were the prices right, Gonzalez Appliances installed them and everything is working great. They are friendly, knowledgeable, and we will be going back soon for a stove - so leave us a good one if you end up shopping there. read more

I've been to Gonzalez Appliance before to get a Refrigerator when my freezer broke. They came out the same day and set up the new side by side I purchased. So needless to say when my microwave started acting up I was back there for a new one. Pedro, Julio Belen and Emily are very Courteous, Friendly and Easy to work with. If I ever need anything I'm going back. read more

I purchased a Samsung washer and dryer from Gonzalez Appliance store. I was thrilled with the purchase and installation. An employee, Belen helped me with the process . She was articulate and made the purchase easy . This is Not a big box store or chain and I would recommend them very highly to my fellow Coachella Valley residents . read more

This is the WORST appliance service company I have ever dealt with. First us all, the wife is the "office manager" and NEVER EVER answers the telephone and takes up to 2 days to return her phone calls. He has been to our home 3 times to fix a dishwasher (6 months apart each time)- each time leaving saying he needed to order parts. Then calling a week later and saying the part was not in yet when he promised it would be in within 48 hours. Finally came back after receiving the parts (9 days later) and he STILL could not diagnose our dishwasher problem. He left here saying he would call back in the afternoon and give me an update as to my next step and never did call me back. The following afternoon I finally received a telephone call from The Home Gonzalez Appliances who left a message on my answering machine telling me I needed to call them back and reschedule an appt with another vendor. Would never recommend this company to anyone read more

Outstanding Buy Local Business. Walked in on a Friday at noonish and they scheduled the delivery the next day by 12 noon. Bought a Refrigerator and the price was lower than Best Buy and the owner was great. Delivery people work the store and hauled away my old fridge. Hopefully, no other appliance goes out but will buy from Gonzales again. read more

From the very first call, I knew this was a GREAT appliance store. My original washing machine went bad from a power surge - lost the motherboard which is very expensive to replace. Did not like the old washer/dryer set anyway - performed badly and took too long to do a single load. I spoke with CLAUDIA (she is sweet, professional, and helpful) and she helped me throughout the entire purchase/process - made it SO EASY! I got a killer good deal on the LG washer/dryer you see in the attached photo. Holy mother of pearl - the new set is so efficient and fast! I told Claudia and the technicians I was looking for really good operating machines (after dealing with a bad set for a year). They really came up with the PERFECT solution. I did not have to spend hours doing research. The technicians were so knowledgeable, I knew they (and Claudia) would come up with EXACTLY what I was looking for! All stores should operate like Gonzalez Appliances - stellar customer service. I would give them 10 stars if I could! By the way, Claudia texted me the models she thought I would like and I could see the price on several websites - GONZALEZ APPLIANCES price BEAT all of them! Yay!! One more thing - they two technicians removed and took the old set away and installed the new ones in less than 30 minutes - I think only 20 minutes! And they explained how they worked and gave me great tips!! WOW! Now that is service! Claudia - you could teach customer service! Keep up the good work! APPRECIATED! (Great customer service is hard to get these days.) I love Gonzalez Appliances and will HIGHLY RECOMMEND to everyone!! The technician also said if there is anything I need to call - great! The new washer/dryer is crazy fast - an entire load (wash and dry) in less than 45 minutes! read more

Gonzalez Appliances - LOVE LOVE LOVE new washer/dryer from Gonzalez Appliances! THE BEST!! - Appliances & Repair Near Me - Indio, California

They are the best appliances repair service. We've used them for buying and repairing our appliances over the past ten years and every time we have been totally satisfied. They are affordable and honest. Ask for our service person is Domingo. He is very qualified. We are happy to recommend Gonzales Appliances. Johanne Huffaker read more

Best kept secret in the desert. Claudia, & Bianca were easy to work with. And installers ( Eric and ? )We're knowledgeable, friendly and efficient. We got great appliances at discounted prices. Helps if you know what model of appliance you are looking for ... they can then run down the best price. read more

Gonzalez Appliance was there when we needed them. I called on a Tuesday and they were able to get Aaron to look at my cloths dryer that day. They even coordinated to accommodate my schedule. Aaron was quick with a diagnosis and was able to repair with parts in his truck. Great job and FIGHT ON Gonzalez Appliance's read more

I had a GE compact range that only the cooktop was working, not the oven. Eric and Louis from Gonzalez appliance took about 5 minutes to determine it needed a new starter. They got the part at their home base and 2 hours later everything was installed and working. Reliable and nice people! Call them! read more

Got a really good price on a nice new refrigerator. Staff is very nice. Delivery and installation was prompt and professional. Would definitely recommend. read more

I used this company to install a dishwasher and microwave a year ago.That all went well. This time, however I find that they are too expensive for me to use again. I paid $125.00 for them to come out and diagnose a problem with a wine fridge.This was to go against any work done repairing that appliance which they quoted at $928.00. We decided to just remove it as that was way too expensive and cheaper to get a new one. We then asked them could they remove it as it wouldn't come out. I get that they are in the repair business, not a removal service, but they surely do this all the time- the best they could do Bianca said was have another company remove it for $450.00. And no credit to be applied. Too expensive all in all. They seem to think that the fridge was built in but it was just rolled into an existing space -our tiles were here long before the fridge was installed. There is a small bracket on the back that won't clear the tiles in front in order to simply pull it out and no room to maneuver. That is the issue. We will have to remove a tile and give it room to be pulled out. I thought it would be easier to have them do it. I was wrong. Everyone was polite but ultimately not helpful and too expensive. Disappointing. It shouldn't cost almost $600.00 to remove a broken, throw away fridge. read more

Great experience. Came out quickly to work on the refrigerator water dispenser. Systematically diagnosed what the problem might be, and then contacted the manufacturer for a new processor board. And got it covered under home warranty. read more

These people know their line of work , ESPECIALLY CLAUDIA she's the dream maker there how she understands the clients needs. I'm in comercial insurance for over 20 years and I know what it takes to please customers , it's the hardest thing Gonzales has a customer based of countless happy customers for a reason. Good job guys keep up the good work ‍‍ read more

I have a commercial oven that needed repair. Every phone call was returned efficiently, every appointment (there were three that needed to be done) was on time as promised. The technicians are professional, friendly and do their job as necessary. My job took the entire day, and the techs never even stopped to eat lunch because they wanted to finish the job the same day. They cleaned up and left the jobsite exactly as they had found it. I am extremely impressed and glad I used this company. (By the way- NO OTHER company was willing to come and fix my appliance after several calls because of the kind of oven that it was) Nothing but praise for this company. read more

I am very happy with the service I received from Gonzalez appliances. Very friendly staff on the phone, they called me back in a timely manner and were flexible with my work schedule when making my service appointment. Domingo was my repair man and I couldn't be more happy with how friendly and knowledgeable he was. He diagnosed and fixed my washing machine in under an hour. I will always call Gonzalez repair in the future because of Domingo and I will request him as well :) read more