I can't say enough about my experience at UMI Buena Park. I had issues with my Dr sending over the…read morepaperwork needed to set my my imaging and the nice lady on the phone handled all the back and forth with my drs office . When I showed up to my appt the woman who checked me in was friendly , fast and made sure any and all questions had answers . I simply cannot say enough about the tech who did my CT scan "Andrea" I was extremely nervous about the whole iv with contrast and she completely set my mind at ease. She told me what to expect and exactly how it would feel and reassured me she would be right there if I needed her for any issues I may have. She checked on me and was always making sure I was Ok. It was very comforting to have someone set your mind at ease and make sure you know they are their to help in any way. My whole experience with this office was amazing . UMI give your employees a raise at this facility , they deserve it !

Absolutely terrible experience. I submitted an online appointment request for my mom and never…read morereceived any response, so I called to try to schedule the appointment myself. It was already difficult to get ahold of someone, and once I finally did, I was placed on hold for a long time. When I eventually reached someone, the representative had a very unhelpful and dismissive attitude. She told me they receive over 200 appointment requests a week, but instead of helping me locate my mom's request or figuring out how to get the appointment scheduled, she essentially left me to deal with the problem myself. At that point, I was so frustrated that I hung up. This is completely unacceptable. If your facility is receiving hundreds of appointment requests every week, then you should have a reliable system and enough staff and training to handle that volume. Patients and their families should not have to chase your office down just to get a basic appointment scheduled. The entire operation needs a serious overhaul, including better systems, better communication, and substantially better staff training. Based on my experience, I would NOT recommend this facility to anyone. Update on 8/18/2026: Lisa from the central location followed up with me and was able to help us get everything sorted out. I increased my rating by one star because of this. She was the true star of this whole ordeal!

These 5 Stars go to Mario the person in the back who is actually doing the MRI…read more He was so friendly and very informative. Walking me through the whole process and keeping me informed of what is happening. Plus adding humor to the whole thing really made me relax. Unfortunately I can't say the same for the front desk staff. As a person who manages a medical office I understand what should be expected when you walk in to a place like this. When I stepped in it seemed the main person in the front computer was on the phone while the one in the back was just on the computer. Neither one acknowledged me as I stood there awkwardly not knowing what to do. The one that was on the phone eventually asked me if I had an appt. That was it "no hello welcome" nothing. To me that's just bad manners and terrible customer service. As I was leaving I had to wait for Mario to hand my disc copy of my images and once he gave it to me that was it once the again they were on the phone I wasn't sure if I had to do anything else or if we were done with the appt. I understand being busy and having patients on the phone but a quick "hi welcome take a sit I'll be right with you" goes a long way and more if it's the first time a patient comes in for these exams. Thank you again Mario for your awesome care and amazing customer service!

I hate closed MRI's so I had an open one done at Precise Imaging. Jerry was very accommodating and…read moremade sure I felt comfortable. I really appreciated that. He also offered to sit with me during the scanning which really helped my anxiety. 10/10 would recommend going here under Jerry's care.

Never had any issues here, I prefer the Fullerton location over the Buena Park one due to proxemics…read more+ friendlier staff at Fullerton Dellyn was my ultrasound tech and she was extremely professional, informative, and patient with me as this was my first ultrasound Scheduling was fine as i was able to match their earliest availability and there were no issues with my insurance

My husband and I both were sent to Shin for MRIs by our separate doctors. My husband for his spine…read moreand me for my shoulder. The front desk, although not overly personable, are friendly and efficient. We each checked in with ease on both of our visits. The lobby has a few chairs, however there is room for more and I suggest they add some additional chairs as during both visits patients were standing for part of their wait. Bathroom is clean, office is tidy. Wait times for each appointment were not bad at all. Scheduling our appointments was also within a reasonable time. Parking is marked on the street for Shin patients at no cost, which is nice because this area is really tough to find easy parking and what is easy to find will cost you. Only one of our visits were we able to take advantage of the reserved spots, but very nice that they have them available. Now to the MRI. My husband is very claustrophobic and told them both on the appointment setting and in the office prior to the MRI. We both felt that the techs could have been a bit more sensitive to that. He felt like he was barely on the table when they shoved him into the machine without saying a word or warning. He was not mentally prepared for this. My husband is definitely no wuss, trust me, he's a rugged man's man through and through, but his claustrophobia is straight up real. His 45 minute MRI was cut short to 10 minutes because the anxiety got too high for him. The anxiety is not the technicians' fault, but maybe had they been a bit more sensitive to his phobia and gently eased him in, it may not have been so bad. He did return a week later with some comforting valium and the awareness that he would be flung down the chamber like a dude at a water park. He successfully made it through that second test. Now he's prepared. During my MRI, I did notice that they get you done in a hurry. It did not bother me one bit as I have no claustrophobia at all. Paying attention to the swiftness of the loading into the machine, my husband was right, they get you in fast. My headphones weren't even on my ears yet and away I went into the canal. But, again, for me it was fine, just noticing it since my husband was so sensitive to it. All-in-all, Shin was a great place to have our MRIs done, the ease of appointment setting, the wait time, the efficiency, the parking. Great job with all of this!! Our only suggestion is that when you have someone with true claustrophobia, a little extra care, compassion, and preparedness would be nice. Great job Shin! Would have no problem returning... and honestly neither would my husband, he'll just need the valium and the self-given pep talk first.

I was a walk at this office and Alma greeted me when she realized I had gone to the wrong location…read morethere for I had to reschedule, Alma helped me with my appointment at a location that fit my needs and hours making sure I had everything ready for that as well. She is a great example of going above and beyond her job description and help this company by keeping their patients to come back again

This location is now Wave Imaging. Terrible front desk. The woman hung up on me after rescheduling.read more

I've had numerous scans here done here- X-rays, ultrasound. They are a small building in the Los Al…read moreMedical center complex. Parking is in the big structure and you pay upon exiting outside at the end of the medical complex. Reasonable. Usually they send me a text ahead of my appt to get checked in which saves time. This time I was required to get registered there at the time of my appt, but Irma made it so easy and quick walking me through everything at her little kiosk. All done via iPad and she made sure to send me the link by text to update my MyChart to save the info and get my test results. I had a lovely student begin my ultrasound scan and her boss followed up and completed it. Everyone I have interacted with here is efficient, courteous and friendly. At times they are crowded but usually not; I have never waited a long time to be seen. Restrooms are available right off one of the waiting rooms and inside the testing area. The waiting room is divided into a few little sections, with comfy enough seating

Two stars because staff was polite but not helpful…read more Imaging Center part of NOW part UCI Medical Take over of Los Alamitos Hospital. Been getting mammograms and x rays here for years. NEW UCI trained staff handed me a 40 pages legal documen after merger... my job is reading contacts and I did not have time except to scan...one sided. Needed simple "pre op chest xray; . Tried to make appointment by phone. Told only walk ins for x-rays..from 8 am-5 PM M-F. Showed up 8/3/26, early. As existing patient all records already on file. Handed prescription; receptionist asked supervisor if "pre op" was sufficient to submit to MediCare for billing; I was told diagnosis was not sufficient to permit x-ray. Told I had to get Doctor to revise prescription. NO OFFER TO CONTACT DR OFFICE and have revised prescription faxed over...Asked for private pay option to avoid having to delay scheduled surgery; NO.. Asked for referral to another x-ray clinic ... NO. UCI trained staff is less than helpful. Appears that unless they can guarantee billing of insurance, you should not waste you time at this facility.

Amazing customer service. Reliable and trustworthy doctors and receptionist especially Ms.Evie and…read moreMs.Caroline. Thank you for taking such a great care of us.

I have had a lot of injuries in my lifetime and had to get a lot of imaging done. This place by far…read more provides top-notch diagnostic services to its clients. The staff is professional, knowledgeable, and compassionate, making the entire MRI experience as comfortable and stress-free as possible. A huge plus is the place is super clean!! The facility is equipped with state-of-the-art technology and equipment, ensuring that every patient receives accurate and reliable results. The imaging process is quick and efficient, with minimal wait times, and the staff is always on hand to answer any questions or concerns.

I loved this imaging center. They were very professional and were able to accommodate me quickly…read more They are all very knowledgeable and kind. I highly recommend this center.

I became claustrophobic after a bad traumatic experience in my first year of college (I was stuck…read morein a cave in Yosemite for a couple of minutes during a field trip).. Beach Imaging Center was able to accommodate with an open MRI. Max, the tech who handles the MRI machine and testing, made the experience smooth and easy. He spent the entire time sitting next to me telling stories about himself, his family, and more. It was awkward at first because I wanted to respond, but was told to relax. I spent majority of the time listening. It was comforting though. I was able to focus more on what he was saying rather than the enviroment, the machine, and flashbacks I was having. Max was super sweet! I appreciate how he went above and beyond to make sure I was comfortable. Thanks Max! This facility is very clean, front staff is friendly, appointment was easy to arrange, and prices are reasonable. Would recommend this location to anyone who needs an MRI, especially if you are claustrophobic! They give you a CD copy of your images as well.

Even with the place looking a little bit run down, they are always fast to serve you and always…read morefriendly. They are also gentle getting your blood. Highly recommended.

I am so glad I found this place. My daughter needed blood work that Kaiser would not cover. The…read moreemployees here were sooooo friendly, especially the lady from Atlanta.