Caution, noun, a warning against danger or evil, anything serving as a warning. Deception, noun, the act of deceiving These two words best describe my experience with this dearletship. I found a used auto l was interested in on cars.com, drove way on there to deal with some heavy bullshit. The price posted on the internet was only good if l financed through them. HA! Otherwise it was a grand more if l used my credit union, they tacked on some other bullshit such as mazda-lux in the price, l had to arm wrestle with the sales lady (she lost) cuz l got up and walked on out. PS Never shake a mans hand while he is sitting down, that there alone describes his personality read more

I would love say that my entire experience has been positive but it unfortunately has not been. The only positive experience I have had is my awesome sales guy Aazan who tried really hard to make sure I was getting what I deserved, but unfortunately it was the back staff who wrong me. I purchased originally a certified pre owned 2023 cx 30 carbon edition with a little over 3k miles on it on 5/30/2024. When I test drove the AC didn't work but I liked the car so much they were willing to fix it. After checking it I was told it was ready the next day I started to drive home and I was maybe 15 minutes into my drive air full blast and I was sweating in the car so I called and was told to bring it back. I hung around the dealership in service for maybe 2 hours before being told that there was a valve that needed replaced the and it was ordered and would be here and ready the following day Saturday. Saturday rolls around and I called in the morning and gave them info and I was told it wouldn't be ready until Monday. Eventually it was a miscommunication that the other service person got me confused with someone else and it was good to go. The Sunday after picking it up I got an error of "in network error" I researched and found it to be a fuse issue that is fairly common even though service said it just needed an update. Then I had an issue with the front and back sensor, the automatic lights and windshield sensors. The car was literally acting possessed. Windshield wipers going like crazy and headlights wouldn't turn on so I had to drive home at night in the dark without lights and fortunately I didn't get stopped or a ticket for it. I went to the dealership 6/13 and demanded either a new car for the same price, same car used similar mileage same price, or cancel sale altogether and someone else gets my business. They put me in a 2024 version and I was told my entire previous car would be paid off and I was set to go. Come to find out later on that they only paid off the "trade amount" and the negative equity was financed into my next purchase and my $5,000 down payment no where to be seen. Moral of the story. These guys are scammers and are not afraid to do what they want. They took advantage of me and I am extremely disappointed in management and the finance manager. I have tried to email and text them and the most I got was "I will get back to you Monday when I am not busy" I would much rather take my business elsewhere where I will not be scammed out of a car. read more

Had my car towed in for an electrical issue. It's been over a week and they still haven't diagnosed the problem.

We bought a 2019 Mazda CX 5 Grand Touring here and the finance dept added a bunch of warranties to our contract which we never saw because they said they were saving trees by doing everything electronically. We took the car home and the jump drive and plugged it in to my computer and saw that the total price was around $60,000. I told my wife we needed to be there as soon as they opened the next day. No one ever ask us if we wanted any of the warranties. We also had a trade in which I never saw taken out of the price of the new vehicle. My wife put down $15000. and still has $500 car payments for 6 years which is crazy. The car was suppose to be about $32,000 plus tax. NOT $51,000! Never going here again! read more

Using Car Gurus' website we found a 2018 Mazda CX-5 Grand Touring trim model for $23,838. A price that was rated GREAT DEAL by the website. We called and texted the dealership asking about the car. It was available and we made an appointment to come see the car. The previous day I had visited with my son and we drove a different car, but the same model. I was going to pay cash. I was ready to finish the purchase when I sat down. The salesman wrote up the order and took it back to the sales manager. About five minutes later, a sales manager came out and wanted to present their offer. I knew something was up and I was right. Suddenly there were unadvertised and undisclosed price adjustments, then mysterious equipment that was installed but also not disclosed until I got their offer in hand. The price went from $23,838 to $30,500+. I said there was no way that was acceptable and the sales manager went back to talk to his "boss" - he returned saying the items could not be removed from the price. It was surreal. I left rather loudly telling the sales manager that this was "f****** bull****" and left. He tried to stop me twice, both times with condescending talk about working it out. Work out what? They already said nothing would be removed, so "working it out" was me agreeing to be screwed. I think the absence of the car from the dealer's website was deliberate. Trying to lure Car Guru customers into their dealership with the GREAT DEAL tag, then switching the deal to something significantly higher. I think because I was paying cash and did not have a trade in, I was depriving them of three bites of the apple - the car, a trade in and financing. Since I only provided one of the three, I think they deliberately spiked the deal with their outrageous price increase. These are just my opinions. This method of business may be legal in some aspects but it is dishonest. No one said a word about the above while I dealt with the salesman, while my wife spoke with them later on, when we reviewed the website. I have reported them to Car Gurus. I would RUN from a dealership like this - if they try to screw you now, they will always try to screw you. I will make it my mission to constantly tell people of my experience any time anyone I encounter talks about buying a car. My opinions are legal, as was their offer. They can live with the result. read more

OMG this place won the prize for worst sales!! I walk in looking to take a look at a car I saw online for $8100. Guys greets me, I show him the car I'm interested in, and we sit down to collect information. I'm cool with it. The guy talks about the car and he repeats the price ($8100). He then asks what's you budget. I'm not afraid to say so I tell him "anything under $10k." The sales guy then takes my information to the sales manager comes back and says (quote) "we can't do $10k but can YOU do $11k"..... WTF!!! My response: "Wait what! We haven't even seen the car!" "And where did you get $11k? You guys have it online and you repeated $8100" "I wand to see the car and I want the price online" The sales guys response: "Well we have mark ups and fees" I immediately get up and say forget it and that I didnt want any part of this BS. I told the sales guy "I would have bought the car cash right now (had he would have shown it to me first! And) if they kept the price at $8100. Now I understand mark up and the car was probably worth $4k which means the dealership mark up was another $4k. I knew this going in but where in the hell does the sales guy AND the sales manager get $11k knowing the price online already. Not to mention THEY DIDNT EVEN SHOW ME THE CAR to start talking numbers! Ridiculous and this is why they win the prize for worst sales. read more

The more I think about my experience with the service center, the more I don't like it. They are doing everything by text and one video. My car's recommendations were not explained. I feel like I'm being overcharged because I'm not physically with the car. Also, I was told the pricing for service has gone up recently because of "corporate changes" when I questioned approximately $200 in charges. I've always been happy with the dealership, but this is probably my last time here. If this how they do business, I can find a better and cheaper place. Follow up: They didn't even do the state inspection I asked for in order to keep the price down. I didn't notice until I went to renew my registration today. And to be clear, this place used to be good. I don't know what changes have happened in the last 6 months, but I won't be going back. read more

I posted a review two days ago on issues with Greenway Mazda. They responded quickly and took care of our concerns and issues.I highly recommend Raja and Colin. They are understanding and treated us kindly and responded quickly to make things right. We drove away satisfied read more

Much like other reviewers, I wish I could give lower than a one/star rating. We bought a car from them remotely and they failed to disclose that the front visor has no clip to secure it (just a hole in the ceiling where the clip should be), there was only one key available and the car reeks of cigarette smoke. I've tried to speak to either Alex or Rahim every single day this week but neither will return my calls. This is not a dealership that gives a damn about their customers. read more

Greenway Mazda - Hole in the ceiling. - Car Dealers Near Me - Houston, Texas

My wife and I came to Greenway on the fence about a Mazda CX-5 and had our choices narrowed down to two cars. Our Mazda salesman was friendly, knowledgeable, and after the test drive we were sold on the CX-5. We told them we only had to get a rate quote from our credit union and move our down payment from savings to checking and we'd be back the next day. The sales manager offered to let us talk to our finance manager to see what kind of rates they could offer to compete with our credit union; "it'll only take 5 minutes" and "this is something we can show our bank as a rate to beat" and "we check 50 different banks and offer you the best rate that comes back". For 5 minutes of our time, we figured we'd hear them out. That's where everything went off the rails. Somehow it jumped from getting an interest rate quote to "when do you want to pick up your car", "Can I see the credit card you'd like to put your down payment on", "sign this Texas title application", and "which of these [overpriced] warranties would you like". It was only then we noticed the interest rate in the very fine print being 4.9% from their preferred lender, the only rate they bothered to get. (TDECU rates were as low as 2.75%, a difference of over $1500 over the life of the loan). And surprise, this wasn't a quote but printed into the sales contract. You could chalk it up to miscommunication, but after reading other reviews it's clear this is their strategy and just how they do business. From then on out it was every shady used car salesman trick in the book. Their [overpriced] warranties were buried in the monthly payments, and since we hadn't gone over the monthly payments, there's not way of knowing what you're paying. And their best closing tactics turned into "you're so close", "it's late, you're tired, lets get this done", and "why do you want to waste time going to your lender, I can go to your lender FOR you". This short "5 minute" process lasted over an hour before we just walked out. My wife did not want to go back and just finish up at Greenway with our credit union financing but I'm much more petty and did not want to reward this bad behavior and manipulative tactics. There's plenty of dealers out there, go with the one who wants to sell you a car, not just trick you into an overpriced loans and warranty. The next day Greenway decided to sweeten the deal enough to make it worthwhile to go back. They knocked a good chunk of money off and we figured money is money but we were going to be on guard. Sure enough when the sales contract came out and I was trying to match it up to the offer (which is as convoluted as possible) the promised $900 discount was not-surprisingly completely missing from the contract. I had really had enough of these stunts. Notice how protective they are of the quote sheets, it makes it much easier to slip things in when you don't have that sheet to compare against. Long story short, the store manager on duty had to intervene. We signed a corrected from (after going through it line by line AGAIN) and got the hell out of there. I have no doubt they still snuck something in on us we still haven't discovered yet. Upon arriving home, admiring our new purchase, my wife asks "Aren't new cars supposed to have temporary plates in Texas?" They had sent us off with no registration or proof of ownership whatsoever. They later explained that we got pulled over without accurate documentation the car would have been assumed stolen. BAAAACK we go to Greenway the next day. We called ahead but of course nothing is done prior to my arrival and I have to wait for a new person to start this process from scratch. They explained that The next day we get a call saying the date printed on the temporary plate was incorrect (again, the importance of accurate documentation, incorrect docuement and the car could be assumed stolen)...And BAAAACK we go to Greenway. Worst buying experience of my life. https://www.youtube.com/watch?v=c1EyN9xTK94 read more

Would give 0 stars if possible. What an absolute embarrassment of a Mazda dealership. Called every 20 minutes for HOURS trying to schedule an oil change. Walked in in person to schedule, and not a single person greeted me or offered to help. Service employees are sitting in a garage on their cellphones joking around while 10 cars are on lifts waiting to be fixed. Voicemail inboxes are full or not working. Have always loved mazda and have never experienced such awful service as here. read more

Came in, was looking for a hyundai, literally test drove the car. Came back in. sales rep kept moving forward while i let him know, someone is test driving it after we came back. I asked him to let me know if it's available. Well the time came where we were about to start checking credit & still hadn't brought over the keys to me. & Had to remind him again, if this car is going to be sold to someone else. Tell me right now because i'm not buying another car. & I don't want no one checking my credit. Well the car literally was sold to someone else right underneath me. Terrible terrible service. i was so ready to give them business. read more

I give this a 1 star because I have been coming here to get my pil change since I purchased my car from here. Today, they told me my oil change is $120 AND that's including the 15% off. On ther website, a regular oil change is $89.95 and with the service special, its $69.95. I showed them this and they claim its an old website and they can't find it. But how did I find it. They can simply go to the site and its there. So they won't honor it. I have NEVER paid this much for an oil change. This is a rip off and Im so disappointed because I haven't been anywhere else to get an oil change. And now I have to. Lile, $120 plus take for a freaking oil change on a Mazda!!!! And they won't honor whats on the website!!!! read more

Greenway Mazda - Car Dealers Near Me - Houston, Texas

If I could give zero stars I would. My son is home in leave from the military. Greenway had a car that he liked so we went to look at it. Dirty is an understatement. It was a trade in but it was DIRTY! The car had the bag of trash the previous owner had in the back seat. The trunk has multiple tennis balls and used water cups in it. There was change in the console and it was filthy. My son really liked it, they said they would clean it, we sat to start purchasing paperwork. He did not need financing because he qas using his bank. They came back with a price that was $4000 over the asking price. Some kind of refinishing fee and unnecessary warranty. We were gonna walk they came back again 2k less we still were not in, so they said ok we will give it to you for your pre approved price. Perfect. We sit down to to the paperwork, there was a recall on the car. They said they would not take care of it, it takes months to get on the waiting list. We told them to clean it up and if they still had it we would check it out. Two days later, it's cleaned up we did some research on outr own. There was a dealership that could address the recall before he had to drive it across the county. We go back to get the car but test drove it one more time. 39 seconds into the test drive the 1st time he pressed the breaks you could hear the grinding of the breaks. They do not care!!!! They just want to sell the car and not take care of the customer or their safety. My son would have driven this car across the county to get back to his military base, they knew that. Horrible. Do not recommend!! read more

Good thing I don't live in the area. This should have been a very simple transaction. I'm was looking to purchase a used Miata from a different dealer. I made an appointment with Greenway to have them inspect the car. I was supposed to receive a video (I did, but it was not very complete) and a written report. It is now 2 plus hours since the inspection was finished. No report! The selling dealer showed up to take the car back so I paid the bill. I was told $199.95 but I see a charge for $205.35. I know...$5 is not a bid deal, but it's the principal of the thing. Their communication system sucks. When you call and click 1 for service, it always goes to sales. Then you get transferred to service where they almost never answer. So you leave a message that never gets returned. For my $200, I received very little info about the car. Perhaps it will show up soon, but at this point I'm very upset with this dealership. They were supposed to do a test drive. When I actually talked to the service guy about it, he said they would have noticed anything wrong when they drove the car to the service bay. NEW UPDATE: Just spoke to the selling dealer. The report was in the car. Doesn't do me any good considering I live 1000 miles away. read more

Ask for Sergio Lopez! He was an amazing sales rep, and helped us get the car we wanted for exactly our budget!! Thanks Sergio!

Purchased a used car here early December and it's been almost 2 months and still haven't gotten my license plates yet. Called last week and the front desk lady said she'd leave a note for the manager that handles plates and never got a call back. Called back today and a different guy answered and got the same response. Also asked for his name twice but he dodged the question and hung up after I asked the second time. I shouldn't be worried about my paper tags expiring and getting my permanent license plates but here we are. Awful experience. read more

I bought a used Nissan Titan one month ago and now the Nissan dealership is telling me the trucks engine is bad, the transmission may be bad, and a lot of other problems like the brake lights not working. This dealership sold me a vehicle with problems and now they are turning their back on me. Don't buy from here. read more

Logan & Sean in service were super and honest..thank you. Mazda forever..

The dealer near me (Energy Corridor) had the same vehicle model and trim as the one Greenway did, I called the closest dealer and they couldn't be bothered to even look up the inventory. I called Greenway and Ross not only looked into it, but had the car ready for me to drive. I went in, took a test drive and sat down to talk numbers with Nick, expecting the usual back and forth that I received earlier at Volkswagen. He actually offered us such a great deal that we didn't need to haggle and after doing the finance paperwork with Andrew we went out with a brand new car. One thing to look out for would be extended warranties and other options are bundled and folded in the monthly price during financing, so make sure you read the numbers. Nothing unlike my last Mazda purchasing experience, but make sure you ask for a breakdown for added cost for the life of the loan. Ross, Nick, Andrew - thank you! read more

I went here to buy my first car on my own. I did my homework (perhaps a bit too much) and approached the transaction highly defensive given all the 'things' we hear about car dealerships. With Greenway Mazda - and the wonderful salesman, Rod Melloul - I couldn't have been more wrong. This dealership is stellar: clean, well-organized, honest, patient, understanding. Rod was extremely helpful in my car buying process and I was consistently impressed by his candor, integrity, and patience. He was thorough and attentive, ensuring that every little concern I had was addressed; he was likewise very personable and kind. I was able to purchase a 2016 CX-5 at the fair market value per the KBB - not bad at all. Furthermore, Greenway Mazda and staff were incredibly efficient and transparent about both the vehicle I was purchasing and the process of purchasing it. They were never 'pushy' but instead, politely informed me of all options I had available to me e.g. financing. Rod let me go at my own pace, and one month later I am SO glad I purchased my vehicle from these guys. Their CPO vehicles are incredible; I feel like my SUV is brand new. When you find a great, reputable dealership, stick with it. I will absolutely return to Greenway Mazda - and specifically Rod - if I want to purchase another vehicle. Rod is a salesman you can trust and feel comfortable with; Greenway Mazda will get the sale finalized for you with no BS. I highly recommend them. read more

DO NOT BUY A USED CAR FROM HERE! Approximately 58 days ago, I bought a car from this place. When I initially looked at the car, the check engine light was on, which I should have left the car alone at that point. However, I was reassured the problem would be taken care of, they lied to me and told me it was just the battery. I was reassured the problem would be fixed, and they gave me a car to drive in the meantime, which stops on me in the middle of the road and I was at risk of losing my life. They basically told me that this could happen to any car I get in and basically they could not assure me safety in a vehicle they put me in, SECOND RED FLAG. Fast forward, I purchased my car, which they let me know that I had a warranty on the check engine light because that was something they fixed, which was a LIE. 14 days later, the check engine light comes on AGAIN, and I take it back to the dealership, and it goes through service, which mysteriously the problem is now the water pump, which is $800 dollars to fix and I am now responsible for paying this. They were kind enough to lower the price to $200 dollars, which I was grateful for; however, I only had the car 14 days at this moment and I thought I had a warranty on the check engine light, which clearly that was a lie as well. Fast forward, on November 1st, I call the sales manager and let him know my check engine light is now back on. My calls were ignored, no one ever reached back out to me until the 14th. The sales manager tells me to take the car to AutoZone, and see what they say. I immediately take the car to AutoZone, send the sales manager a picture of what it says, and I receive no feedback. After calling for about a week and a half, and receiving no call back as promised, I decide to go to the dealership, and speak to someone myself. I was told the car would be looked at in an hour or 2, so I decided to wait. I dropped my car off at 11. After waiting for 5 hours, I finally get an answer, and I have a blown head gasket, which is close to $2000 to fix, and they basically told me cash or card. They don't take accountability, they will sell you a functional lemon car, and have no remorse for doing so. I thought I was going to a trusted dealership by going here, but it was all a lie. Their customer service is TERRIBLE. It was great when they wanted my money, but when the problems started to occur, no one was willing to help me. I am a student, who used the last of her savings to basically buy a functional lemon car, thinking I was making a great decision by going here. Throughout this whole process, I have asked for the service records, which I have still yet to receive. For anyone reading this, I hope you take my advice and DO NOT buy a car from here read more

Warning If I could give a zero I would . My sister and I went up there because we thought we found a nice reliable starter car for her . She has had it less than 2 months. The car has coolant issues, and oil leak , bad breaks , bad shocks etc. everything total to fix will be around 1,800. When the car was purchased the finance guy named Juan put a warranty for the engine when we call they said that there was so warranty to be found . Then we take a look at the reviews and they are known to do this crap to other people This place is terrible , they made it seem like they really want to help you but really selling lemons and taking warranties off of cars after they are purchased . We have filed complaints and will continue to do so until it gets resolved . Do not buy here !!!!!!! They take advantage and people . All these reviews are true! Read before you get taken advantage too! read more

Service Department: Madza Service representative provided excellent service, they are quick, helpful and knowledge. They also offer shuttle service and the dealership is clean and nice. I just wish they will wash and vacuum my car every time after the service without me asking them to. I've been to other dealerships and they always detail wash n vacuum my car every time after the service. I guess little things like this put a smile on our face. I had to ask them to wash n vacuum my car, sometimes they just wash it and did not vacuum, sometimes they just vacuum and did not wash, last time they did not even wash or vacuum but I guess I came on a Friday and it was busy. But 4 stars for all your hard works though read more

I just paid 175.00 for oil change that typically cost 90.00 after waiting 3 hours. I asked the guy why was I being charged for miscellaneous charges for 40 dollars and the guy said I have to pay for accounting and cloud charges for the dealer, I am not going to this dealer again and you should also avoid this place like a plague. read more

A very unpleasant appointment today. After 8 years taking my SUV to get service done at Mazda Greenway today was a total chaos. Mazda greenway sends discount coupons by email and when I arrive at the dealer it is always a problem to use them and apply the discounts correctly and that is when the appointment that should be quick and pleasant turns into a battle leaving a very bitter taste in my mouth . This time doing a simple engine and brake oil change took too long. My car entered at 12:40 pm and finished at 5pm. When I got to pick it up the manager was just calculating the discounts which he did wrong and I was already tired of claiming, so I let them charge me whatever they wanted I just wanted to leave that place. Nobody ever explained anything to me about what they did or what they recommended for me and why. I also ordered the state inspection and they did not give me a copy or tell me if I passed it or not. I went home and in the middle of the road the light of the air pressure of the tires came on and I had to take the car to have the air in the tires measured, something that when doing the rotation they had to verify. Horrible service after 8 years of doing maintenance there and leaving them a lot of money I will never go back again. read more

NEVER SHOP HERE. I would give 0 stars if I could. I was told they would not run my credit and they did. I specifically said I was shopping around and I was reassured they would not run it but they did it anyway. Manager told me it wasn't a big deal. Save your time and go to a dealership where they actually listen and are honest read more

Great service, Friendly people. The Market is crazy right now and nobody wants to be buying cars. They were patient and understanding and worked with me and my budget. read more

Unprecedented times in the automotive market. Which lead me through an array of different experiences from dealer to dealer. "Market adjustments","dealer added accessories", and other things that pretty much every dealership is charging on top of the sales price, and not removing. Fortunately, the Sales Staff at Greenway Mazda was able to work with me. read more

I never leave a review, but trust me when i say this, do not buy from these guys, dont believe me? Go ahead, find out for yourself. Too long for my experience, just trust all the other bad reviews. read more

If you plan to purchase a used car from this place RUNNNNNN!!! Go elsewhere, please don't end up like me. Here is why; purchased a pre owned 2015 Jeep Wrangler on 8/29/23 and have been back to the dealer 4x for service. Not to mention the check engine light came on 4 days after the purchase. But today was the last straw! While driving the vehicle it started to shake on the highway, when I say shake I mean like an uncontrollable shake almost as it the car was having a seizure. We exited and dropped the speed to 25/30 so that we can control it. We proceeded on and it happened yet again, at this point I had become over it. So we took the street way all the way Greenway. While driving to the dealership it happened several more times. I get to the dealership, jump out and hand the keys to the Sales manager, I refuse to leave with this car I feel totally unsafe at this point. That's not even the icing on the horrible cake, he hand the keys to service and guess what?? They can't even start the car. The service team had to PUSH the car to the service area. So again, learn from this and keep shopping around, don't think about Greenway at all! You will truly regret it read more

I would rate them zero stars if it were an option, the service department is just horrible. The navigation system in my 2015 CX-5 quit working and I took it to Greenway to have it checked out. They said the nav control unit was fried and would cost $900 to replace. I decided to go without the nav system. Some months later I received an Apple CarPlay promotion from them an thought this would be an option to get navigation back. I emailed the service manager, with my VIN, to see if my car qualified for CarPlay and mentioned the Nav was not working. His response was to bring the car in and they would check it out. After inspection they said the malfunctioning nav would not allow for CarPlay. As a last resort to get navigation I decided to install an after-market radio w/nav, during the process I found a loose connection on the factory GPS antenna and now my navigation was working again. I could not believe they did not find this problem when they first diagnosed the nav system and declared it to be fried. I talked to the service manager and he agreed that they should have found the lose connection, he offered to install Apple CarPlay at cost. I took the car in and they said they still could not install CarPlay because the car was not equipped correctly, not because of the nav system. Why wasn't I informed of this initially? In summary they misdiagnosed my nav system that I finally fixed myself and they fell flat on their face on wether my car could have CarPlay installed. Needless to say I will be using a different Mazda dealer in the future. read more

Took my maintenance coupon in for a free "set" of windshield wiper blades in to their parts department and they do not consider the rear windshield wiper to be part of the "set". Everything I see on line calls it the rear windshield wiper. What a cheapskate. read more

Tony in the service department was patient and a good listener. Thanks Greenway Mazda.

Worst car service ever. Brought my car in for an oil change. They said it would take 2:30 hours and they offered the complementary Uber service. 5 hours later I called and they said it was almost done. I called again 1:30 hour later and they said it was finished but they couldn't get the Uber ride back for me because the system was "down". I asked if they could discount the fare if I took the Uber on my own and they said NO. Total scam service!!! read more

Bought a brand new mazda CX-30 and all was good . Until I received a message about my car not being under the correct loan company. I tried calling for 5 days straight and no answer . Every time I would get transferred and no answer. Still haven't had a call back. Now I will have to drive up there just to talk to someone about the mistake they made. read more

The only good thing i can say is our sales man bennie brown is the person to go to. He was patient and helpful. Do not let them swindle you into financing with them because our finance guy pretty much made us a fool. We ended up walking out with more than the msrp price. Tried to ask the finance guy to explain to us the price breakdown and he kept avoiding the question. He barely looked us in the eye. He knew he was adding extra stuff and he knew we didnt understand but in the end we made a bad mistake. We tried to tell him we wanted to stick with our bank but he refused to let us. In the end he won. We like our car but we wish we didnt end up financing with them. Then they said they would only run our credit through chase and that was a lie! Next day i got credit report alerts saying more than 3 different loan companies ran our credit. Ask questions! Dont make the same mistake we did. read more

Greenway Mazda off the Southwest Freeway (under brand new management) is simply the best auto purchasing experience I've ever had. Period. While driving my folks' Kia Sedona I was rear-ended by a very sorry but very culpable fellow. Our insurance totaled-out the Kia (he really smashed into me) and so I committed to helping my folks through the incredible maze of getting a new car to replace their beloved Kia. But what to get, and where to get it? A rigorous online search narrowed the possibilities - an SUV made more sense than a Minivan, current low interest rates made a new car purchase the best option, and style & safety considerations resulted in 4 possible choices. As the Mazda CX-5 was at the top of our list (stunning ratings & reviews) off we went to Greenway Mazda to begin the arduous process of buying a car. Except it wasn't arduous at all - it turned out to be pure joy. Venturing out on the 4th of July we were promptly greeted by super Sales Consultant Curtis White who proceeded to take considerable time and effort explaining & exploring the various models of CX-5 (as both my folks are in their 80s he also displayed phenomenal patience and believe me that's not always easy). A fun test drive lead us to the dreaded number crunching stage of car buying, except this time it wasn't the all-out assault of options and upgrades I've come to expect. Curtis and Lamar Breaux (their exceptional General Sales Manager) worked to meet my folks' ideal monthly payment plan and in so doing went well above and beyond my expectations with trade-in credit for their second car (a 1990s Toyota Camry). The owner of this newly launched dealership (the remarkable Steve Dean) stopped by to make sure everything was going well and answer any questions. When the owner is on premises and working on a major Holiday (the 4th of July no less) you take notice - this is choice & dedication, not obligation & necessity at work. Greenway Mazda's wonderful Keara Keita (their Finance Manger) moved quickly but methodically through the purchase process, patiently answering questions and making certain that all "i's" were dotted and "t's" were crossed. Again, phenomenal patience was on full display and generous efforts were extended in making sure that my folks were happy and well informed. And there was no hard sell on Extended Warranties either. Various after-sales ownership options were presented and explained but never pushed (we did decide to purchase one extended warranty option as the reality of driving in Houston made it an imperative). It's now been a week of ownership and my folks are simply delighted with their purchase. And having them in a safe and stylish drive makes me even happier! If you're in the market for a new or used auto do yourself a big favor and begin your quest at Greenway Mazda. Most likely it will be your first and last stop and the best decision you'll make this year. Plus they have really good coffee! Postscript - On their first day of ownership my Dad managed to lose one of the remote control key fobs. We looked everywhere and just couldn't find it. Big headache & huge problem, right? I mean everyone knows these suckers are pricey. I contacted Steve Dean and explained the situation. As he'd already sold the car and it was in no way their fault he would have been totally justified in handing this off but he didn't. He personally took charge and got my folks a replacement remote at nominal expense. Again, I was pretty floored at the remarkable service provided by these stellar folks. I'd invoke the cornball "they treated us like family" except none of my relatives have ever treated me this well. And they have great coffee too! read more

They are all hands when you buy a car helping you and there, but if your car needs service or fixing don't hold your breath. After purchasing the car I saw multiple defects, tint has bubbles in it, paint had scratches and scuffs in it, whoever did the tint basically cut the rubber moldings around the window, and there was huge dent in the chrome window molding. Bought the car in June 30th, brought it in July 6th and today is July 19 and I have not gotten the car back yet. They have owned the car longer than I have. On top of that their communication skills Blow ass. I have to call to get an update, shouldn't the dealership call? Devin communication skills suck also as he is never answering his phone but when he does he doesn't give you his full attention just non charlant and has to ask what you just said cuz he wasn't paying attention. Than if you try to call the manager Steve the receptionist will give you the run around so you can't talk to him cuz they know you about to give them an ear full. Just want the damn car back. Their customer service is terrible. If I knew it was this bad i wouldn't have bought my car from here. Finally got the car back July 27th, and car full of holograms from using a buffer machine to get all the scratches out. Terrible customer service. Turn a new car to look like a 20 year old car. read more

See all

This review is for the shop and parts department only. The guys in parts are the same dudes who were with the old brand "Deeter Mazda" and I'm glad because they are cool! I bought a '13 Mazda3 out of state and brought it back home (to Houston) to tag and title last week. I took it here to have the 36K Factory warranty inspection and the Texas inspection done. I had an issue with my drivers seat moving and my drivers side door panel making noise, both things that were under warranty. They had no problem ordering me a new seat base and taking apart my door to find out what is going on. I know doing factory warranty stuff is not ideal when they could be making money on billable work; however they still were honest enough to help me with this. The ladies that work the phones in service are very nice and are enjoyable to talk with too. The parts department is offering to compete with other vendors that sell new genuine Mazda parts, ywhich is a huge savings if you're buying parts that are expensive. Over all I think that the service department is under better leadership than it was prior to the buyout and I plan to return for future work. read more