Service writer said they didn't have the part to fix the door of my 2008 rouge was too old. Also he said maybe a junk yard may have part. I called Nissan dealers in north haven and Middletown and both parts dept. guys said they have the part in their NY warehouse. Grossman charged me $250.00 to look at my Nissan and sent me on my way. BE CAREFUL of their SERVICE DEPT. read more

Grossman Nissan Old Saybrook, Ct. Waste of time and completely unethical in their discussions. They tell you what you want to hear and lack being truthful about the facts or maybe just don't know. Should hire more knowledgeable people discussing all facets of a sale. I could go on and on but do yourself a favor and go elsewhere. I got a royal screwing with misleading information!!!! read more

They are not transparent and DO NOT care about their customers. Please be very careful about purchasing a used vehicle from them. Read all of the reviews regarding used vehicles- there are telltale signs of misleading the consumer and not taking accountability!! I certainly wish we had!!!!!!! The fact is that we paid for extended warranty on that piece of garbage and we are getting nothing in return and it is a total waste of our money. They don't care about the consumer only their greed. Linda G.- Do you have a crystal ball? If everything was in perfect condition why did we have to put new tires on the car shortly after purchase? Why would the engine, transmission, brakes, and suspension fail if it was in such great condition? The car was serviced and had oil changes every 8,000-10,000 miles for synthetic oil. You stated that it COULD be because of lack of maintenance. How about it COULD be because the car was a piece of junk. I am upset that I didn't read the other reviews first regarding similar experiences from customers who used bought cars from GROSSmans !!!!! Buyer BEWARE! If I could I would have given 0 stars. We bought a used car and purchased an extended warranty. The car died in less than 20,000 miles- suspension, transmission, brakes, engine all went and we are left with a $14,000.00 heap of garbage along with hundreds of dollars of towing fees and $500.00 for a compression test. This dealership blamed all of the problems on a minor fender bender and lack of oil change when in my daughter's possession. Synthetic oil changes occur every 8,000-10, 000 miles which she did. However, owner of Grossman's insisted oil change is every 3,000-5,000 miles for synthetic oil. She stated they will not take any responsibility. We have been in touch with a Nissan Dealership in Maine as the car broke down there-and they are appalled by the way this situation has been handled. We will be contacting the State Attorney's Office and Better Business Bureau and let them investigate. We wanted to share this information so other buyers will be warned. Buyer BEWARE! If I could I would have given 0 stars. We bought a used car and purchased an extended warranty. The car died in less than 20,000 miles- suspension, transmission, brakes, engine all went and we are left with a $14,000.00 heap of garbage along with hundreds of dollars of towing fees and $500.00 for a compression test. This dealership blamed all of the problems on a minor fender bender and lack of oil change when in my daughter's possession. Synthetic oil changes occur every 8,000-10, 000 miles which she did. However, owner of Grossman's insisted oil change is every 3,000-5,000 miles for synthetic oil. She stated they will not take any responsibility. We have been in touch with a Nissan Dealership in Maine as the car broke down there-and they are appalled by the way this situation has been handled. We will be contacting the State Attorney's Office and Better Business Bureau and let them investigate. We wanted to share this information so other buyers will be warned. to purchasing this piece of of junk warning people about their similar experiences. read more

My wife and I had a great experience with Gorssman Nissan! Cody, our salesperson walked us through the whole process and went above and beyond! Honestly, everyone there went out of their way to make sure we were good! I am a General/Operations manager for multiple carwashes in RI so I know the importance of customer service and the consumer having a good experience while they are at your business. I would highly recommend going to see Cody at Grossman Nissan! read more

We needed a quality, affordable and great deal on a used car. We found the perfect fit at Grossman's. Cody worked hard to show us the features (even emailed us a video after we called to ask about the car), rationalize why thuis used Sentra made sense and worked to get us the deal which worked for us. Good communication and great to buy from. read more

I recently purchased a 2023 Rogue from Grossman Nissan, it was an awesome experience! When I first looked at the car, I thought it was brand new, I was surprised it was almost 2 years old, it was so clean, and still had that new car smell! I had the pleasure of working with a young salesman named Sterling Andre, he was very patient with me, and extremely non pushy salesman like. I highly recommend whether you are looking for a Nissan or Chevy ( Grossman owns both, and they are right across the street from each other ) you ask to deal with Sterling, you wont be disappointed. Sarah Kelly the sales manager was also very easy to work with, and was flexible on pricing for me, she got me to a price I was happy with. The last person I dealt with was Aaron Morello the Finance Director, he was also very pleasant, and went over options on extended warranties without being pushy, he also talked be through all the finance details, and had patience for all my questions. Lastly I also received a nice follow up email from Linda Grossman, the owner, just checking in to see if I was happy with my purchase, and if not, to reach out to her if i had any issues, sorry Linda, you will not be getting a call. I am very happy! lol. P.S. I bought a Chevy HHR from them about 20 years ago, which I was very happy with. read more

Recently leased a 2023 rogue and my experience was pleasant. The saleswoman who helped me and my wife was terrific. This is the 2nd car I bought from Grossman Nissan and it won't be my last. read more

Sarah worked very hard to make me a happy customer with my upgrade! Thank you to Sarah, Carrie and Linda S.! Love my new Pathfinder!

Great experience from the moment I walked in. Great team, I enjoyed doing business with them. My salesperson Ateeb was very informative and never pushy. I enjoyed buying my car there and would recommend anyone looking for a vehicle to stop by and say hello. read more

Buyer BEWARE! If I could I would have given 0 stars. We bought a used car and purchased an extended warranty. The car died in less than 20,000 miles- suspension, transmission, brakes, engine all went and we are left with a $14,000.00 heap of garbage along with hundreds of dollars of towing fees and $500.00 for a compression test. This dealership blamed all of the problems on a minor fender bender and lack of oil change when in my daughter's possession. Synthetic oil changes occur every 8,000-10, 000 miles which she did. However, owner of Grossman's insisted oil change is every 3,000-5,000 miles for synthetic oil. She stated they will not take any responsibility. We have been in touch with a Nissan Dealership in Maine as the car broke down there-and they are appalled by the way this situation has been handled. We will be contacting the State Attorney's Office and Better Business Bureau and let them investigate. We wanted to share this information so other buyers will be warned. read more

Anne, Sarah and JJ were excellent. They were very accommodating and helpful throughout the whole process. They went out of their way to make sure we had all our questions answered, issues resolved and to make sure we were happy. The only reason why this is a 4 star rating as opposed to a 5 star is because the final buying process took almost 5 hours. The paperwork and information needed was not prepped in advance (as I felt it should have been). To be fair though, part of that time was me taking the vehicle for a final test drive and giving it a once over. Overall though, we were very pleased and would definitely buy from them again. read more

Cody was awesome. We have purchase multiple cars an everyone from financing to service has been great. Cody is the best. We'll be back again. read more

We have been customers for twenty five years.The service was good -but not great until. a few years ago.Now,the service is Awful!!.We will not go back for many reasons. We will not be buying a Nissan for our new car.Used to be better. read more

I just recently purchased a 2022 Nissan Altima and Sarah Kelley was absolutely amazing. This is my 3rd car from Grossman Nissan. I told Sarah where I wanted to be for payments and what I wanted in a new vehicle and she made it happen. Sarah was especially enjoyable and very pleasant and kind. She listens to you without being pushy. She's been in contact with me after my purchase to make sure I'm enjoying my new car and to make sure everything is going ok. I highly recommend Grossman Nissan and especially Sarah K. read more

Our experience was amazing. Cody is amazing... knowledgeable, personable, just made the experience. Bob is tops!! From start to finish, a painless, comfortable process. We renewed a lease. 3 generations of Grossmans in the family. Will not go anywhere else. read more

Stopped by to use the ChaDeMo charger on a snowy day (with my Tesla Model S). Mark invited me inside and offered coffee - greatly appreciated the gesture! Had great conversation as well! read more

Grossman Nissan - Charging a Tesla (ChaDeMo adapter required) As of 15 Dec 2015 no network card required. - Car Dealers Near Me - Old Saybrook, Connecticut

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I had a positive experience at Grossman Nissan since the staff was friendly and helpful also knowledgeable about the vehicle I was interested in and giving me a quick tutorial of the functionality of the vehicle. I am happy with my purchase and even more pleased about the customer service I received not just by one person but by everyone as a collective. I was impressed how everyone worked so seamlessly together to accomplish one goal which was to satisfy the customer which worked. I would recommend anyone to shop with Grossman Nissan so that they can have the same pleasant experience I had. read more

i bought my first car with cody and had such a wonderful experience! he was so kind, went through every aspect of my new car so thoroughly that even my mom with the 2021 version of my car, learned new things about her car! we will definitely be back to purchase with cody in the future! read more

Terrible experience......In the end no new car and out $1250 which they would not refund even though the deal was cancelled shortly after the purchase. Promises that were never kept and lies. Was even abused on the phone by their general manager. Horrible experience!!!!!! read more

Walked in expected the worse as I think many do when buying a car. Thinking I hope I don't get ripped off by this jerk car dealer. I got the complete opposite. My dealer Cody was great. I was there for some time but everything went so much better than I ever expected. I drove home in my new Beetle convertible with the top down huge smile on my face! I would recommend buying a car here to anyone. read more

Grossman Nissan - Car Dealers Near Me - Old Saybrook, Connecticut

I bought a used Nissan Rogue in July from Grossman. A couple weeks later, the hood flew open while I was driving down a hill, leaving the hood, fenders and roof very damaged. After taking it to a service center (not at Grossman), we found out that the hood latch DID NOT WORK and did not hold the hood in place, meaning nothing was preventing the hood from flying open at any time. (While we were at this service center we also found out that the windshield and rear view mirror were not the original that came with the car, and that the previous owner had to replace them for some reason. There were also a few dents in the roof when I bought the car. This made us believe that this issue with the hood happened to the previous owner as well. Grossman also told us the car had no previous accidents or damages which we now knew was a lie.) After doing some research we found that there is a recall on Nissan Altima hood latches for this exact reason. Since I had just bought the car and it was still under warranty AND there was an open recall AND we had reason to believe this issue happened on this exact car prior to me purchasing it, we brought the car to the Grossman service center thinking they would repair the damages and replace the latch. Everyone at the service center refused to help at all and said that they were not required to do anything since the warranty only covered drive train and the open recall was only for Altimas and not Rogues. It was nearly impossible to even get one of the service managers to look at the car to show them the malfunctioning latch, and when we did he admitted that the latch did not work but still said he wouldn't do anything to help. He went as far as to say that we should not even bother contacting Nissan Corporate because they won't do anything to help either. I left several messages for Linda Grossman and she did not answer a single one and refused to speak with us when we came in person to the dealership. After all of this I went to Girard Nissan in Groton and explained the issue and they were able to resolve it immediately! They contacted Nissan Corporate for us and repaired my car within a week and gave me a rental while I waited, all expenses covered by Corporate. I didn't have to do a single thing except drop it off. If you are looking to purchase a Nissan, you are SO MUCH BETTER OFF working with Girard instead. read more

I will never buy a car from here ever again. There was two recalls on the Nissan Altima that I purchased and both times I had to reschedule because they overbooked. I had scheduled an oil change and when it was my turn they were getting ready to close and asked me to come back! They offered an extra discount but I took my business else where. The worst dealership in Old Saybrook! read more

I am very impressed with my recent service experience at Grossman Nissan. Arnie and his team were very professional , went out of their way to find a loaner car for me and completed the extensive repairs in less than 2 days. read more

I purchased a new Xterra and it died within 2 months. They eventually replaced the battery, but they wanted me to pay to have it towed. The purchase experience was Ok, but if you have a problem, you're on your own. I won't be going back. read more

Made my second purchase at Grossman Nissan and once again treated very professionally and no detail overlooked. My thanks to the sales and service staff for an excellent job. Jennifer L read more

While buying the vehicle went nicely after 80 miles of owning the vehicle the check engine light came on with codes PO420 and PO430 which are emissions codes for catalytic converter. Went to the dealership they scanned the vehicle and cleared the codes. Then the next 100 miles check engine light again for PO430 bring it back to the dealership and they explained that due to the age of the vehicle the estimated $1200 in parts to fix the issue on my 2 week old $14,000 purchase is not their issue. Which in my opinion is just horrible customer service and removes all my trust I dealing with Grossman as a whole. read more

Was in the market for a used Altima. They had a good selection and prices were competitive with other dealers. I like that they do factory certification. Salesman was a little slow to come outside to help but once we got talking he was friendly and helpful. Finance person was a pleasant surprise....very friendly and not too pushy. read more

I just purchased a preowned 2011 Mitsibushi Outlander from Grossman Nissan and I am beyond pleased with the service I had. From online, to in the office sales, to finance everyone was AWESOME! I will be back to this dealership and recommend it to anyone. Jym, E.J., Mary Kate & Andy are GREAT! read more

This dealership is the WORST. We purchased a vehicle from them in May 2015 and were promised a replacement window visor at the time of purchase. Told for MONTHS that it was on order and that we'd be reimbursed for our inconvenience with gas cards and oil changes. Finally spoke with someone about 3 weeks ago and were then told the part was NEVER ordered but they'd place the order now and to expect a call back. No phone call, still no free oil changes or gas cards. I've left voicemails/spoken with various contacts 1-2 dozen times with no resolution and continuous lies that our concerns will be addressed. On my last attempt to resolve this told the Business Manager (via voicemail) they had 2 days to find ANY solution or I'd contact the Better Business Bureau. This was about 2 weeks ago and I'm contacting the BBB today. Wouldn't recommend Grossman Nissan to my worst enemy. read more

I can't say enough great things about this dealership. I leased my Rogue through them (with Cody, who was great!). And today, I had a tire emergency and luckily run flat tires. I called in a panic at 8am not knowing if I'd have to fix or replace the tire. Steve was so calm and explained how they patch the tire and told me to come in right away. I got there and they got me in and out and fixed within a hour. They found two screws in my tire! Geez! Thank goodness! Great service! read more

We can't say enough good things about our experience with Grossman Nissan and our salesman EJ. There was no pressure and we got exactly what we wanted! I will never go to another dealer! Ask for EJ! read more

This is my second car purchase from Grossman, I own and Maxima and now an Altima- there is a reason I came back! The sales staff is great. They understand that for most this is a large purchase and should not be rushed to make a decision. No hard sell here. Just a local business who treats their customers with respect and patience! Shout out to John, Robin, Garrett & Tony!!! thank you all. read more

I'm currently leasing a vehicle through here and have had awesome help from the sales people. However I purchased the oil change package with my lease and the mechanic scratched my hood when they changed the oil. I pointed it out to the manager who tried to convince me it was a rock chip. There are a few but they look nothing like it and are no where near the same size. This scratch is brand new, scratched all the way down to the metal. I'm super disappointed with the service center. Wish I didn't purchase the oil change package. Make sure to check your car before and after getting it serviced here. read more