My recent visit to the Gucci store at South Coast Plaza left me feeling deeply disappointed. Last week, my wife and I both purchased shoes from the store, only to discover the next day that both pairs were right-sided. I returned to the store to resolve this issue, where I explained the situation to a sales agent. Unfortunately, the store did not have the correct shoes in stock, so the agent kindly offered to order another pair for me. I appreciated her assistance, and she gave me two options for receiving the replacement shoes: they could be shipped to my home or to the store for pick-up. Given that picking them up in-store was more convenient for me, I chose that option, and the sales agent issued me a receipt. A day later, we received an email notification that the shoes were ready for pick-up. I visited the store to collect the shoes, but when I arrived, a sales agent at the entrance informed me that I couldn't pick them up because they were purchased under my wife's account. I showed her the email receipt, which my wife had forwarded, but the sales agent still needed her manager's input. The manager, in a rather unaccommodating tone, informed me that it was against their policy to release the shoes to me. Frustrated, I inquired if I could cancel the entire transaction, to which she responded with a dismissive "sure, no worries." The tone and attitude of the store's leadership left much to be desired. It seemed as though they took their customers for granted, assuming that they had enough business to disregard any individual concerns. As long-time customers of Gucci and other luxury brands, my wife and I choose to invest in luxury products primarily because of the exceptional service that should come with them. If we were not concerned about the quality of service, we would simply order online. In summary, my experience at the Gucci store was a significant letdown, leaving me with a sense of undervaluation and disappointment. The post-purchase customer service was far from enjoyable. Gucci should remember that its success ultimately hinges on customer satisfaction, and my recent visit did not align with that core principle in any way. read more

This place should be closed down for reasons of bad customer service. I just recently purchased a belt a few months ago went back two days ago and purchased another belt only to get home a noticed they gave me a shorter belt than I requested. I went back today to exchange the belt they made a mistake on and received the poorest customer care I ever seen. They manager was very rude and unprofessional. I waited for nearly forty five minutes and still didnt not receive my correct belt. I was told to come back tomorrow and speak to another person. They claimed the didnt have the color in stock so I asked them to order me one and the manager told me to take me belt back home and wait until they order another one and they would call me to come in and then bring the belt back. I have never heard of a store telling their valuable customer to take the product back and when we get one we will call you. I have spent nearly $7,000 within the past 6 months at this location, this kind of treatment must stop immediately. I will take my business elsewhere and tell all my friends to do the same. Its loyal valuable spending customers like us that keeps the doors open at Gucci! We deserve and demand better treatment if we're going to continue to patronize Gucci stores. I am requesting Gucci to reach out to me ASAP! In regards to this matter or otherwise lose a loyal customer. read more

Usually, I go into Gucci stores and the salespeople are polite and greet me. However, when I walked into the Gucci store at South Coast Plaza on a quiet weekday afternoon, I definitely didn't have a welcoming feeling. One lady said hello but barely smiled and didn't bother to ask me if I was looking for anything in particular. I guess I wouldn't have minded so much if I was just looking but that day I actually was looking to buy a wallet for a friend and needed assistance. I made my way over to the wallet display case and didn't see exactly what I was looking for. Finally someone came over and I asked them. She just said no, they didn't have it and didn't suggest anything else, didn't offer to check another store for me...just a flat out no. I was actually open to other options but didn't want to deal with the Gucci sales lady any longer so l left the store and made my way over to Prada where the salesman was very helpful and took out a bunch of different wallets for me to look at. I saw something nice that I liked and purchased it. What a difference in attitudes....what a shame to lose a sale. I was generous with the 3 stars because I figure maybe it was that time of the month for her or maybe she was just having a bad day and I'm sure not all the sales people in that store are the same way. read more

Their service SUCK!!! I saw this GUCCI bag called SUKEY MEDIUM GUCCISSIMA LEATHER TOTE online and I really liked it! So I went to the GUCCI store in South Coast Plaza and after waiting patiently for 20 minutes for someone to help me, I finally asked one of the salesperson for help. Bought the purse and headed out of the store! When I got home I realized the one that I saw on the website was a Brown leather with a black fabric inside, but the one that I've got, the fabric was a light beige color which I didn't like, Because I knew it would get soiled after using it couple of times so I decided to return it. The next day I went back and explained why I'm returning it back! First she challenged me that these purses never came with the black fabric and started searching for it on her tablet. Luckily it was there and I showed it to her and then suddenly she got annoyed and said, "there's no way we could get that! "After she did the return I nicely thanked her but she completely ignored me and walked to another room!!!!!!!! You would think since it's a high-end store you would get a high-end customer service, even though I was returning the purse!! You would get ignored and insulted whether you want to purchase something or returning an item. read more

I love everything in this store. I buy a lot of Gucci​, and every time I​ come here I am always greeted​ with a smile and there is always someone available to help me. I came in recently for some velvet fur loafers and I was in and out in no time, and very satisfied again with my experiance. I've​ been to other high-end​ stores and sometimes im treated as if I am a lookie lou who is not worth helping. At this location​,​on I am happy to come in and spend a lot of money. The great service is great, the variety is great and there are other great stores to shop at after visiting the Gucci store. read more

First time in the store I was debating on whether to purchase a statement wallet or a classic monogram type wallet. One of the sales associate brought to my attention that I needed something timeless for an everyday wallet. She quickly helped me choose and I was on my way out! Wasn't pushy at all and I'm proud to say I'm one of her clients now! Definitely go to this Gucci if you're located in OC it's better than the one on Rodeo (by a landslide) read more

Great store and super staff. Its just keeps getting more and more popular. For me its a wonderful place to shop for that special gift or special designer piece. Exceptional service and once you know staff, they remember you and do their very best to find exactly what you are looking for. Their designs are super high quality - I think they're the very best...I love and recommend their purses and shoes. read more

This is one of my favorite place to shop. It's really nice and they have great service here. One thing I love from Gucci is the case/ package. It's not cheap. I just really like it here. I have a couple of family members that shop here. They say it's gorgeous and beautiful. One thing that my family member got was a gucci belt and they said it was nicest thing have in the world read more

It's not toward the salesman. It's because of the manger looking for backpack found one and it was torn. So the salesperson told I can ask for discount so she went to ask and came back said she give you no sales tax. The bag was marked 1595.00. Two weeks ago I was there and they giving 50% off selected items. Won't give this store any love anymore read more

Not a pleasant shopping experience. The sales staff are really on edge and not friendly. Customer service is non existent here. If it takes you more than 2 minutes to make a decision to purchase, the sales staff gets noticeably annoyed. You're better off going to another Gucci location or buying online. read more

I love to go in under cover to places just to see if they kiss my ass. Sometimes they do and sometimes they don't. This place was so so with their bored looks on their face. Still, I bought 2 purses cash, besides, I'm there to get the goods, not make friends or win a popularity contest. read more

Ask for E.K.!!! She was so sweet, friendly and customer service oriented, not to mention so fashionable and beautiful! Thank you for all of your help I will definitely be coming back in to buy more!! If you ever come to Gucci in Costa Mesa you have to ask for E.K.! read more

Finally I was able to get this beautiful handbag. Spent no time at all deciding once I arrived. Of course they have the best customer service team. I am so excited to show it off. This flagship store is amazing and well worth the trip over to see it. read more

The name Gucci says it all. Staff is super and helpful. Everything sold there is super high quality. Love the newly designed lines. Wearing Gucci always makes me feel great! When you want to show that you care, I give a Gucci gift.. read more

Great store but the repairs need to be done faster. I bought 3 excellent pair of loafers here which makes it disappointing that I'm still waiting on replacement buttons for 2 polos which got damaged at the dry cleaners after a year. read more

I went into the store wearing my sweats & t-shirt carrying a coach bag and received terrible service. the following week i went to the same store carrying a shopping bag from louis vuitton and they treated me as if i was a VIP. read more

Gucci is another place I wish I can go to more often. Why is all the best stuff so expensive! Gucci makes wonderful purses as I've bought many from here, I wish I could get everything though. read more

Young female "Manager" needs to work on ger abrasive/rude personality and customer skills. She'd be better suited working at Walmart with her low budget attitude. #sorrynotsorry read more

I cannot believe the rudeness I received from this store, I will not be returning to this location, I will make the drive to palm desert or Beverly Hills . read more