Went on a saturday morning, 1/17, and had the BEST service and assistance from JASON! He was so…read morenice, welcoming, kind, positive vibes and helped me a lot with my exchange inquiry in-store. He made my experience smooth and seamless, took his time helping me find the right size, was patient, and never once got irritated. THAT'S what you call exceptional customer service & I thank him from the bottom of my heart for his worldclass customer service, THANK YOU JASON!!!

LUV LUV my CELINE TRIOMPHE sunglasses…read more Not gonna lie, very spendy $$$$. More subtle luxe if you're in the know.. Stellar service.. with considerate beverage offerings for shoppers. This store is spacious. Wonderful selection of ready to wear, shoes, handbags, and I noticed their fine jewelry recently. Beautiful interior and sometimes the models showcase their ready to wear.. Can't wait to check out their lux gym gear next. Need some Celine dumb bells to motivate me to work out, LoL!!!

Eddie Castillo the salesman was very professional from the start, communicative, and got me exactly…read morewhat I needed. I wanted something they didn't have in stock shipped, and he went as far as giving me his personal cell number so he could be in contact with me about my order. Unlike other designer stores, they do come up to you and assist you. This is why I do business with them, hats off to them especially Eddie.

I ordered this bag from Versace directly. The craftsman ship on this bag was horrific! How dare…read moreyour company call it's self high end only using the highest of quality??!!! Had the bag literally 2 days and it fell apart. Michael kors has acquired the brand and clearly quality is not longer part of Versace's good name. The new j c holding company who own the two brands clearly takes advantage of its clients. The customer service was horrific! Absolutely no resolution because I wasn't famous enough or rich enough to care about! That's ok you don't know how much is in my account nor do you know the businesses I own. All I can say is STAY AWAY! Versace is not what it once was! Quality is horrendous and the way customer service treats people is unacceptable: I will never purchase again and I highly recommend you find another designer. Do better Michael Kors and JC holdings. DO BETTER!

I'd been considering the Andiamo Clutch in emerald green for months & finally decided it was time…read moreto bring her home! I called the store to find out if one was available for purchase. Michael confirmed & put one aside for me. By the time I arrived @ the store he had gone but was assisted by the store manager. Service was excellent & I was thrilled to finally have the new clutch in hand. Bag secured.

So what is the most prized merchandise in my closet? Hands down my Bottega Veneta Lug Boots! Not…read moreonly does it make me feel a lot more confident wearing them, it goes with virtually anything I wear and adds a little more something to it. The boots are also more versatile in situations than my other favorite wardrobe piece, my Veronica Beard scuba blazer. I'm definitely not a handbag gal and a lot of my clothes are boutique pieces I find in thrift stores but I can fall in love with the right shoe. For a few years now I have been trying to get the "perfect" Chelsea boot that I can wear in more formal settings. My "casual/workhorse" utility boot I already have in the form of a Doc Martens 1460 in a softer leather for easier break-in. I love the idea of the boot but finding the perfect boot didn't happen until I went shopping at South Coast Plaza. My sister got her boot from another store but I heard one of the employees of that store say that this sold the classier/less "edgy" version of the boot. If anything I was just merely curious when I stepped in the store just because there is no BV location in SD; this is the closest location to me. When Isaac approached us I was just merely curious to try on the boot. What resulted is the closest thing I had to a Cinderella moment and I got it on the spot. A lot of my most beloved clothing and accessories have been from impulse buys but in my defense I had been thinking about the concept for a while. The boot is quite comfy. There was no real break-in period for me but I also don't wear these boots when I anticipate 8+ hours on my feet. The boot itself is big - toebox is wide so I actually got a half-size down (comparison: I get size 9.5-10 on most other shoes). The boot is solid black and all shoes handmade in Italy with the best craftsmanship. Each boot has its own individual sleeve for storage but in this particular instance I also store the shoes in its own original box. No wonder why people love the designer brand shopping experience - very personalized every step of the way. Many thanks for Isaac for helping me find my dream boot.

The two workers tonight were so nice! One of them gave me tips on pants that would go good with the…read moreshirt. We also talked about some food places around the mall that are good. Would go back here bc of the workers!

I came here to get the right size skirt since another location didn't carry it. I was able to have…read morethem hold for me prior to arrival which was super helpful. Nice staff , clean store, great quality clothing and good selections. It's a brand that makes quality pieces that are timeless. A bit pricier for some items, but well worth it in the long run for the value.

This Nordstrom is beautiful and very well-maintained. It is located right in the center of the…read moreupscale Fashion Island shopping center. Nordstrom currently has their half-yearly sale so there are some good markdowns if you have been eyeing on something. Don't miss out! I am always happy with my purchase from Nordstrom. Great customer service.

Nordstrom used to be the best when it came to customer service but no longer. I had left a review…read moreabout the girl from the Cle de Peau counter who was so rude to me but I took it down because I felt sorry for her. In fact, after shopping there this past weekend I felt compelled to put it back up. Not much has changed since 2024. I haven't been back since and this past weekend solidified that I won't ever be back. It's so dead and there's no assistance! Pior to this weekend, the last time I was there the lady from Cle de Peau was real disrespectful to me. I didn't respond I just stayed quiet thinking did she really just say that? And even crazier is she didn't look put together like I expect from the staff. Times have changed I guess. It was disappointing to be insulted by someone who looks disheveled while trying to sell me a $500 face cream and is rude in the process. Who's in charge of hiring??

Stopped by to check out the FAO Schwartz section for some Jelly Cats and they had a nice selection…read moreof them. I bought the small Garlic Jelly Cat and paid about $37 with tax. The store was organized and clean. The employee who rang me up was friendly.

I want to give special recognition to Catherine in Asset Protection at Nordstrom South Coast Plaza…read more I had lost a pair of very sentimental black-and-white scalloped sunglasses that belonged to my late mother. They are irreplaceable to me, and I was incredibly upset thinking they might be gone for good. Catherine treated the situation with real care and urgency. After I spoke with her, she reviewed the video footage right away. She found me on the footage, confirmed the time I was in the store, and saw the key detail that solved everything: I had walked out of Nordstrom with the sunglasses on my head. Because Catherine caught that detail, I realized the glasses were not lost at Nordstrom and had to be at my next stop. I called Free People Movement in Marina del Rey, and they had them. I got them back. Catherine's professionalism, patience, and attention to detail made all the difference. She didn't dismiss the situation. She helped me figure out what actually happened, and because of her, I was reunited with something that meant a great deal to me. I have been a Nordstrom customer for many years, and people like Catherine are exactly why Nordstrom has always stood out to me. Please make sure she and her managers know how grateful I am. She was extraordinary.

My wife loves Brighton. I bought her first Brighton purse probably 20 years ago from the Mission…read moreViejo location and created a monster. This location is much smaller but still manages to fit everything in. Every staff member is extremely friendly and helpful. Per my wife's review we've been coming here for 16 years. For bored husbands like me they're quick to provide chilled water and usually have cookies. Smart to keep us distracted while wife shops. I bought my wife some Apple Watch accessories for this Christmas which they wrapped beautifully for me. Men, they have fantastic high quality Made in USA mens belts. They're tucked away in the back corner. I've been wearing their belts for 20 years and they're excellent. Besides sells you can bring all your Brighton products for cleaning and repair. After the warranty period it's not too pricey and they'll get it looking good as new.

It feels so good to feel like a real person again and get out in the world and go shop again…read moreinstead of online & shopping just on Amazon Laura, Connie, Linda, shomari and Lynn were so professional and sweet. I love my purse Thank you for all your kindness

I stumbled upon this place while getting tickets at the regal theater…read more I always forget that there's a nice Big Edwards theater located in the corner pocket of this center, and decided to stop by DSW They're having a Bogo 50% off, which I didn't want two pair of shoes. I only wanted one. Got this pair for $80 but with the Bogo had it for $60 each The customer service was excellent. They were very helpful and wanted to always ask that my needs for being met. Excellent service people.

I bought 4 pairs of shoes at the DSW LN location. Two pairs were available in the store, so that…read morewas fine. The other two, store associate had to order for me. They arrived a few days later, from DSW Return Center. The shoes were dirty at the bottom and looked like the have been worn and returned. Perhaps, they just came from the Return Center? Called DSW to notify them. Was told to drop those two pairs at the nearest store and they ordered (supposedly two fresh pairs) from the warehouse. Well, few days later, the replacement shoes came. Exactly the same as last two. They came from the Return Center again, and looked as they've been worn and returned. Took them to this DSW CM location to return. Got excellent service by Rene. Like the associates at the other store location, he agreed that the shoes appeared to have been worn. Rene was very pleasant and courteous. Indeed, DSW always has great customer service. The warehouse, however, needs to be more careful and pay attention to what they send customers. Can't send customers used/worn shoes! Not good. And DSW should not put the returned shoes back in stock and mix them in with new shoes to ship to customers. In-store Customer service: 6/5 Shipping/warehouse: 1/5.