Brian was the salesman who assisted us, and he was very courteous. Ron stepped in to help out. I was in a bind, and have had credit issues, but Ron was able to pull some strings to get as close to monthly budget for financing as possible. read more

Please call around other dealers for service and parts pricing . While the technicians are good, I just discovered that their pricing is very high compared to other dealers. Here's an example.. part GH other dealers remote battery 12.00 6.00 All weather floor liners 445.00 340 ( palisade ) Random diagnostic. 150.00 75.00 Rearview Mirror 800 500 Just make sure you are not overpaying before you walk in to the service and parts department. read more

bad deal from the start and it got worse. Bought a Kona labeled new but was not. We were sold a used car at new car price. we were sold a used car with new car addendum add on. which were not on the car and when we got home. Because it was used we did not get the 3 years of maintenance on the sticker. The car was punch with Hyundai as a demo but was never certified. So the the 10 year 100k miles warranty is no longer on the car. Now the transmission is acting up, called and ask for the GM. I was told he was there and when I got there here goes the shady manager saying he is not there he is in California. Now trying to get the transmission fixed they claim Hyundai is only covering a partial fix. That was not the problem. now they try to get us to pay for a transmission service that is a part of the repair. Every time they try to screw us over they talk to my wife and never answer my calls or return them. It is a shame that dealers are shady like this still and not let a good reputation be their line for great business. We have purchase two Hyundai Santa Fe since the Kona and I refuse to buy another vehicle from them. IF YOU ARE A WOMAN DO NO GO HERE AS THEY WILL NOT RESPECT YOU AND WILL TRY EVERY DIRTY TRICK TO TAKE ADVANTAGE OF YOU! read more

If I could give it zero stars or negative I would. How do you list a used car for $7,999 and the try and sell it for $12,999. And then have a lame excuse of taxes. NEVER AGAIN WILL I SET FOOT IN THE PLACE AGAIN. People be aware. read more

Guess how many times I called John K (who responded with a canned comment below my first review)? 4 separate times, with messages left each time, where I was told "he'll call you back." For principle alone, John, I'd love a call back or even a direct message here on Yelp. And in case you were wondering, I'm the proud owner of a beautiful Hyundai that was purchased at another dealership. Turns out your "lowest prices in all of IL and IN" can't beat good, ol' fashion common decency and respect. read more

I'm not a huge fan of car dealerships! However, today I had a great experience at Bob Rohrman's Hyundai in Gurnee, IL. Our salesman Pasha was a very professional, knowledgeable, kind, respectful, experienced, genuine, and in general extremely helpful person. Rich in finance was also very professional, helpful and friendly. After buying and leasing cars for over 50 years, I am highly recommending both the dealership and Pasha if you're in the market for a new or used vehicle. Richard B read more

This organization disrespects women and I don't recommend ever using them. So my goes for a lease vehicle from them and their give her the business (if she as for 1 thewoukd say 3 never considering what she's asking for just never give her what she wants! So I step in and the deal goes through the least was for 3 yrs and she never missed 1 payment (paid them early ever month), now at the end of the lease she goes back in and starts LOOKING at what they had in feature upgrades in 2021. She wasn't looking to lease from them again but she wanted a base to compare from. She asked to see a couple of cars at 10am, when we got back from the test drives the agent asked for the keys to the other car (not thinking she gave them to him. Now begins the imprisonment and P.O.W. tactics, she could leave because they have the keys to the car which had her belongings and the pressure sale had begun and I know your thinking why haven't I stepped in well I had just gotten off of work from a 13 hour shift and didn't sleep the night before (dosing in and out). So I leave because she said she would only be a few minutes, next think I know she pulls in the drive way with a leased vehicle at 630pm (dealership is only 20 minutes from our home). Here's the disrespect: She has great credit with them and not with them. She received a high interest rate and a higher payment amount. She made an appointment to be see at 10am. She didn't get home from that appointment till 630pm (as if she had nothing else to do! When she tried to return the car the next day under buyers remorse (less than 8 hours later). She was ignored and finally told they weren't taking the car back. So for these reasons I would never recommend that a woman do business with these so called salesmen. I wish these things on THEIR families, don't use the cliche that's it just my job (but you selected that job). read more

Aweful customer service. I bought a Tuscon at their sister store in Schuamburg a few months ago. The car developed a "judder" (it feels like it bucks at low speed). Kia led me down a rabbit hole, saying they could take care of it there, but after waiting almost 2 hours they said they didn't have the computer to diagnose it (why didn't they know this 2 hours earlier?). So I had to take it to Hyundai in Gurnee. I was hoping for better service (my buying experience in Schaumburg was lousy, between the salesman and the finance guy). Gurnee diagnosed the problem as bad spark plugs and gunked up fuel line. The guy helping me was decent to deal with. However, the next day it started juddering again, so I called, and called, left a message for service, tried to reach the service manager but his voice mail was full...for days. I finally got hold of a service guy, who clearly didn't give a damn that I just spent $500 with them for absolutely nothing, and repeated that I'd have to drive back up there and drop the car off for a few days. I understand it's a computer-diagnosing-warranty thing that takes a while, but my beef is with how I was given the run around at both places and never got a return call, much less an apology. I only got a cold response from a disinterested robot after trying to get a hold of somebody for 3 days. Don't bother with Rohrman. 2 out of 2 locations gave lousy customer service, and I just may be stuck with a lemon. read more

If I could leave negative stars I would. Never go here. Worst service department I have ever seen or heard of. My mothers car she bought there brand new 2 years ago is now included in recalls for multiple parts. She took her car there and they broke the ONE tool they have attempting to fix it. They have had her car over 24 hours. Zero offer of a loaner car and no estimate of when she will get her car back. The service guy told her to drive to ohare and rent one for $300 Never in all my days have I heard of a dealership not offering a loaner car when the service job is an extended time. Save your sanity and just go some place else! Update: after making this review we did talk to the service department manager and general manager assistant. Long story short, they did want to make things right and my moms car is now home and drivable. read more

BUYER BEWARE. WITH THIS REVIEW AND THE OTHER REVIEWS, YOU SHOULD BE PUT ON NOTICE. Saw certified used car on autotrader for the price of $22,275. Confirmed the car was available and made appointment to test drive and purchase the car. After the test drive and much waiting, the salesman stated that the actual purchase price was an additional $4,000 (est). The extra $4,000 (est) amount was allegedly for dealer installed accessories and document fee. These are fees known to the Dealer before I even arrived. This was not for the standard license, taxes and registration fees, which depends upon the circumstances of the Buyer. I attempted to negotiate in good faith, but was not able to agree upon the price for purchase the car. I will never be going back to this specific Rohrman Dealer and my advice to my friends is to avoid this Dealer. See my other reviews for another Rohrman dealer which was positive and purchased a similar car the next day. read more

Not worth for 1 star either. $5000 value car and they want buy $100 Way they offer price to buy this place as junkyard read more

over charged and under delivered. never going here again. no sense of urgency or respect for other people's time. told me one price and ended up paying double. FOR AN OIL CHANGE. good job. you got me for my money. read more

Drove 70 miles to go look at a vehicle 2017 Chevy Sonic that was listed for $$10500 test drove the car sales person Roger comes out of the office tells me you ready to make a deal I said yes let's do it! Shows me the paperwork and it say $16,000 lol he says to me there is charges to prep the car? I walk out get back home and I see they changed the price to $12,650. Long story short these guys are not to be trusted look elsewhere! read more

Andres Garcia did a great job assisting us today. Knowledgeable and straight-forward, he guided us through the process. A stress-free experience. We are thrilled with our purchase and appreciate Andres' efforts to meet us where we needed to be. I would like to add how appreciative we are of Andres' responsiveness. We had followup questions post purchase and he called back right away. Courteous. Professional. Highly recommended. read more

I was coming to this dealership for oil changes/repairs over the past 8 years. Going forward if my car broke down in front of this place I would push it to the next shop. Very disappointing customer experience and unnecessary charges to what seemed like previous errors/inspections. Also, vehicle is not repaired but I will find someone else to make the correct repairs. Beware. read more

We bought a used car, were told to call if anything went wrong within 30 days. Well the brakes went out after two weeks and when we replaced them, it was found that the inner pads were completely worn away. We called and emailed multiple times, but never back. I would avoid buying a "certified" used car from this location. read more

I had the same experience as others have noted. I am a woman and walked in alone but have a very in depth knowledge in finance and numbers. DO NOT GO HERE. Went in for a Tucson listed as a sale price of $19,741. First, he told me the price was $25,000 which I said was incorrect and pulled it up on their website to show it said $19,000. They told me that was before all the add ons that were already installed on the car (which when I asked they said could not be removed) and that "most people don't read the fine print". Then he added the prices of those "add ons" and somehow the car was now $30,000. Keeping in mind most of those add ons are actually standard on the trim I was trying to purchase. They also said the price included "all rebates offered" (Military, college grad, etc) and tried to add those back on top of that price since I didn't qualify for them. They also tried charging me $5500 in taxes, which I first said was incorrect and he said "no they are correct-this is from my manager." I pointed out their own website calculator shows the car taxes for my zip code as being more than half that and he left, came back and said "oh yeah-sorry that was a mistake." At that point, I knew I was dealing with some inappropriate and shady business practices and decided I didn't want to bring my business to them so I asked for my ID back so I could leave. Then suddenly they started making all these promises about monthly payments and interest (before even running my credit) and making up excuses to which I would respond proving their logic incorrect. At the threat of me leaving they somehow managed to get back down to a normal price, promising me % rates, etc. without running my credit again. I asked how they could make these promises if they don't even know my credit and he responded "well I don't I'm just going to try for this." Do not fall for this-they will always come back with higher numbers and try to trick you into thinking it's due to your credit so they can bring the price back up. All in all-AVOID THIS PLACE. I will be calling the better business bureau about the practices here. Sitting there listening to other people's experiences while I was there sounded like they do the same to everyone. I hope no one has to be scammed by this horrible dealership. read more

Run away, run far way. They pulled me in there on an ad for a car that probably didn't exist...it was suddenly "out on loan" while I was there. Amazingly a fully loaded version was there. Wow, what a surprise! This place was the highest pressure I've ever experienced, and I worked in live network tv news for years. They pulled out evey trick in the book and in the first 45 minutes with the salesperson I didn't even get to see a car. It was all at his desk, horrid service and high pressure. And they are masters of the junk add on packages to the cars, like nitro in the tires, glass etching, and extra flashing back lights. It's like every bad carsales sterotype came to life. Run away! Far Far Away!!! read more

Purchased my vehicle from here 1 year ago today...I went here because I was searching for my particular car for about 2 months and they had it in...I went to do paperwork and found all these ridiculous additions adding about 10k to the price - special air in tires? Special coating on car? $$$$ They are scammers for sure...still never received my 2nd car key (another salesperson lost it that same day) and I was promised to get it right away. You have to review everything in great detail as the online/advertised prices are just a lie to get you into the door.... read more

Best car buying experience I've had ever! Please ask for Leo! Great people skills and full transparency all the way through!!

The sales team was great in assisting to help buy a car... but my god the car service team sucks so bad. You can never get ahold of them, they talk to customers with vapes in mouth, and literally act like they hate the customers. I don't recommend. I always end up having to go to libertyville for my services... so sad. read more

I want to say how wonderful Jeff Vollimer in the service dept is! I have never had such a great experience with a service dept before! Purchased my 2017 Tucson from a different Hyundai dealership {which I will never go back too} This car ended up having so many problems, It was used so thank god the previous owner purchased an extended warranty! Jeff went above &beyond to take care of us & the car. I have never had this kind of service before! Even when my engine cover was lost he took care of the problem right away! He is very pleasant, knowledgeable, and HONEST! That's what we liked! I hope he stays there for a long time! I would also like to mention sales person Kevin. We were going to trade in the Tucson but financially it didn't work out but Kevin was wonderful to deal with! If you ever want to buy a car I highly recommend Kevin { tall blonde man} Sorry couldn't remember his last name. Debbie A read more

I did a lot of research and it appeared this dealer had the best pricing. Unfortunately I did not read the reviews first. I drove 50 minutes to be ignored, talked down to and find out their pricing was comparable to every other dealer near me, they just hid costs in the small print instead of being transparent. When I got there (with an appointment) it was busy however I was ignored as others who came in after me were helped. I guess being a middle aged woman makes me invisible. Eventually they assigned me to Anna, she was great. At some point during the negotiations a manger (?) came by for discussion and was rude and condescending. I don't appreciate being talked down to and treated with no respect. I am not sure if it was because I am female or middle aged or he is just a jerk to everyone. Overall Anna and the finance manager Josh redeemed this place but I would advise everyone to steer clear, there are many other options that are transparent and treat everyone with respect. read more

I've purchase two brand new vehicles at the Gurnee Hyundai about half year ago. When vehicle reported "Oil Change" I've make an appointment and get to the service department, just to hear that Hyundai have changed their Oil Change interval, and won't pay for the early change. So, I have to waist another day... I was surprised when the same thing happens with the second vehicle. How dum their scheduling system, not to notify customers about changes in their procedures during the scheduling of appointment. Sales Manager Billy Carrion been rude and careless ! He won't even apologize for his (or his staff) errors, and did not even try to help. I am done with this dealership. will never buy anything from them again. BE aware! read more

This dealership is prone to lie and play games to sell a car. Buyer beware. They tack on meaningless add-ons. They informed me that if I added my mom to the title later on that the warranty would remain intact. I later found out that this was incorrect. It cuts the warranty in half. I do not recommend this dealership. read more

*** Doesn't deserve a 1 star rating*** We were at this Gurnee Hyundai on this cold 15 degree day, to test drive the 2024 Genesis GV70 3.5T SPP, there were two on the lot of interest. We walked inside the front doors, passing 3 salespeople having a conversation among themselves, walking around the desk another salesperson sitting at his desk playing on his phone, although he did acknowledge us , whatever he was doing on his phone was far too important foe her to leave his chair. There were to GV70's on the showroom floor, one blue and one the all new Electric GV70 which was ABSOLUTELY FLITHY and unpresentable. We walked around looking at both cars for 30 minutes, and no one bothered to approach us. So I set out to find a salesperson for help, in which I found Scott Stay (salesperson) . I asked Scott if we could drive the GV70 and provided the Stock numbers of the two cars of interest, to which he would bring around for the drive, as he ran off and left us standing In the showroom waiting. We stood waiting for about 30 minutes for the car , no car..no Scott! Finally he walks back through the showroom and informs us the Brand New $70K GV70 doesn't start! and he's going to bring a black GV70 instead, so off he runs again. Now in comes Kiarhan Mclaughin to apologize for the wait and say " It's because of the cold weather these cars don't start, which we both thought was complete BS. We just left the Ford Dealer in the same weather and their 2023 Ford had no problems starting... At any rate, we waited for the Black car to be brought around... 10 minutes.... 20 minutes.... No car! I finally told the Sales Manager we were leaving and going else where. We've never received a call from the dealer to "reschedule" sorry for wasting your time" nothing! Genesis, as hard as they've worked on this car, the many awards it has won, the Hyundai Dealerships that I've have visited are misrepresenting and doing irreparable harm to the brand. The sooner Genesis can move away to a standalone dealership, the better off they will be. read more

Only reason for being here was a recall, otherwise would have stayed clear... Promised that the work would be done by 5....nope. Will have it done by the end of the day... nope. Will be ready when you get here in the morning so you can get to work.. NOPE!!! read more

I have bought many many cars and this was probably the worst dealer I ever dealt with. They always acted Too busy to talk to me even though I had an appointment to look at a car. Manager practically laughed. And of course he said he didn't care if I bought a car from there or not. Really pissed me off. After I did buy the car there was only one key. So I bought another key and they wanted $140 to program it!!! Lol. So after an argument I got it done for free. The whole process was so impersonal compared to other dealers... Will never Recommend this place. And all the add-ons in price for a used car was crazy read more

Long distance, used car purchase experience. I compared the prices from multiple dealers but found the right combination at this location; good price and good people. I flew 2 hours to the airport where they picked me up in the used car I had seen online for an extended test drive back to the dealership to sign the papers. It was a very straightforward process without any attempts to tack on hidden fees. The paperwork was exactly as they sent me via email. Was the car perfect, no, because it was used, but I was informed of any issues ahead of time and when I saw tiny scratches or the single little dent in the door, I had already been informed about them during our online communication, so seeing them in person wasn't the end of the world. From the online customer service agent that first replied, to the various individuals I met with while signing the paper (Luis, Michael, Nate, Mike), I was impressed with their down to earth approach. They are people, and they sell cars Hyundai produces or other people have traded in. They won't try to sell you anything else you don't need. Ask for all the details and get all the answers, then decide if you want it or not. The end. Nobody is forcing you to buy anything. I'm not sure why their rating is so low. I'd definitely recommend them to anyone else buying a car over the internet. read more

Took my car in to have a recall problem fixed on 12/12th. Multi point inspection was performed also (supposedly?) that included a tire inspection. Report stated tires were all in perfect condition during inspection. When i picked up my car warning low tire pressure light was on. Tire was clearly low. My car obviously wasnt inspected as stated. Definitely could've gotten better service elsewhere. read more

I have never felt so disappointed buying a new car. Mike Lemm (sales manager) and Mark Strege (service manager) from Gurnee Hyundai lied to me, got called out (in an online review), then one or both of them stole my identity! I bought a NEW Pallisade Limited and Mike promised me it was going to be cleaned. It was a showroom car and they promised me they would clean it, disinfect and wipe all the surfaces, make sure i would be happy. He pressured me into taking the car home to realize his sale and bringing it back the next day for a cleaning. I told them i wanted to pickup during the day and inspect the car in the sunlight. They pressured me into picking up that night. There are still stickers on the car, the seat belt clips are wrapped, and a big stain on one of the seats. There is no way they cleaned the car. I just want a clean car, especially cause its brand new. But they can't even be honest about that. This is where it gets better. After i posted a negative review of my experience, magically, i received emails from over 50 different Hyundai dealers in the area for inquiries, requests, and orders i placed with them. Seems to me like identity theft and fraud. I'll be sure to dig into that one. At this point, I will never purchase from Gurnee Hyundai or a Bob Rohrman dealership. It's clear that being a decent human being isn't in the job description. All they had to do was clean the car properly and this would be a good review. Instead, it seems they went out of their way to make a customer feel like crap after they caused the situation! read more

My 20 year old grandchild was granted a loan for a used car from her credit union and although she was very excited she wanted my help since shes never been through this before. She found the exact car she wanted at Gurnee Hyundai, online. We called about the car and it was indeed still available so we made an appointment for the following day. When we walked into the dealership I was surprised nobody bothered to greet us. This place is very cluttered and dirty and being in the midst of Covid I wasnt sure I even wanted to stay inside. WE had to find someone to let them know we were there for our appointment. They ushered us into their dirty waiting room. After 40 minutes we let someone know we would be waiting outside in the car. Another hour later we were finally seen. Roger was our salesman. His mission was obviously to try to finance the car because they profit from this. Being that she already had a loan I could tell his interest in helping us was very low. She test drove the car and loved it. She was ready to buy it right then and there but he kept leaving the room for other customers and at one point while we sat there we saw him outside smoking a cigarette and talking on his phone! By the time he got back to us the dealership was closing. We said we would come back the next day...by the time I drove home they had raised the price online by $2,000! Now, I do realize they dont make a lot of money off of people who walk in with their own financing but this is just plain WRONG! We wasted hours there and he outright lied to us. The next morning we called to find out what they would say about the price increase. The woman on the phone said the general manager raises the price. Roger is ONE of the general manager. We called later and spoke to him and he said he had NO idea why it was raised or who raised it! This place is a joke. DO NOT GO THERE! Our story has a happy ending though...we found the same car with the exception of color at another dealership. We were in and out of there with her new car in less than an hour and a half! read more

This place is extremely shady. Don't buy a car from these guys. Ron Sedakis the sales manager is your typical sleezy car dealer. They use all the misleading tricks to try to rip you off. I still went ahead and purchased the car after finally getting them to remove all the ridiculous fees they wanted. They agreed IN WRITING to fix a huge scratch. If not for that, I wouldn't have bought the car. When I took it back for the service, they refused to repair it. Their manager Dimitri Kametas said it was because I already got a good deal on the car. Very dishonest people who do not work in good faith. Just stay away. read more

The WORST car dealership I've had to deal in 15 years of being a car owner. Reasons for avoiding this Hyundai Gurnee: 1. The price they quoted me initially for a Kona was $7200 above what I eventually paid (because of prior research) 2. The Manager Abel Barraza is a bully. He is extremely rude, uses abrasive language and overall a nightmare to deal with. 3. I traded in my car - the assured me my balance would be paid in FULL. However I got a late notice from Honda Financial that I still owed them $600+ because Hyundai Gurnee didn't pay the right amount. When I finally was able to speak to Abel, his direct words to me were 'I don't know what to tell you, calculating the right payoff amount is not our responsibility - you gotta pay the difference' After another 2 weeks of back & forth the finance manager accepted their mistake & paid off Honda. 4. The sales agent Brian Zielko is not forthright in his dealings. He asked me to fill out a customer service survey, & I did - I answered honestly how I was not happy with their dealings. Brian was unhappy that I gave him a 6/10 score. So he said he won't be able to give me the All Weather Mats, neither my GC for the test drive. After 4 months of waiting - 3 trips to the dealership (I live 45 mins away) and 18 phone calls - I am still waiting on the mats that were promised during the signing. But his excuse is that the 'gift' was contingent on him getting a perfect score. 5. It took them 7.5 hours to get the remote car starter installed - I was promised 2 hours, but had to keep waiting because nobody bothered to inform me that the contractor didn't show up for the first 4 hours. 6. Leonides Garcia - their Sales Manager apparently never answers his call or calls back people. Every person I tried to talk to at Hyundai Gurnee kept sending me to his VM - but hey Mr.Garcia has the perfect solution to your problems - he doesn't want to hear them! Please Please do yourselves a favor and avoid this dealership. I love my Kona, but this car buying experience at Hyundai Gurnee has me thinking if going for my first Hyundai over my beloved Honda was even worth it. read more

Gurnee Hyundai - Worst Mistake to come to Hyundai Gurnee - Car Dealers Near Me - Gurnee, Illinois

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My review was to long to post here in text. I've attached my story below in 3 pages. I told myself when I started reviews in Yelp, that I wouldn't be negative. This is my first negative review on social media. Sad to have to do this, but I feel the public needs to know about this terrible service at the Gurnee Hyundai. This goes beyond unbelievable as you'll read below. No BS here. Gurnee Hyundai is a quintessential example of shady car business. They are a prime reason why people do not enjoy dealing with service at car dealerships. Lies and deceit abound at this place. Don't waste your time going here unless you're looking for aggravation. read more

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This place is the reason why people do not trust dealerships. I was sent a coupon in the mail, from this specific dealership. I tried to get help with a quote on the price over the phone regarding said coupon...but they wouldn't do that, they simply said to bring it in and it will be applied to the service. Fine. So I come in today, presenting their own coupon that says 52,500 maintenance for $49.99. But will they accept the coupon? No. Instead, I am told the service is $204 and that they can do a discount of $49.99 on the service. Obviously this upset me, so I asked to speak to the manager. After the employee and the manager had a short one on one to discuss, he comes over to me to ask me what was going on. So I present the coupon, pointing out what it entails, etc. He then proceeds to literally lie to me straight to my face, telling me that the $49.99 price is for an oil change only. Nowhere on the coupon did it say that. Then, after I say that and flip the coupon over where it details what it includes, he then says well I can give you a $49.99 discount on the service. At this point, I stop. I ask him, what's happening here? Why are you playing games with me? And here's where it gets crazy, straight out of the twilight zone. He literally tells me, "if you would stop waving the coupon in my face, maybe I can understand you". I DID NO SUCH THING. I could not believe this manager would just go out of his way to make up something so insane when nothing even close to that happened. I was done. I said forget it, and he said he could give me a discount on just an oil change and I said fine, let's just do that and I'd appreciate if you give me the number to Hyundai corporate. So I contact Hyundai corporate and they help me figure out that the service, of 52,500 maintenance on their very own website is listed as $80! They said that the dealership must have been putting together a service charging each thing individually instead of the package price. Which made sense, since the coupon clearly said $49.99 for the package. They suggested I speak to the General Manager... There I am, having to explain the entire situation to the general manager now. After a little back and forth and just utter bewilderment on my part...the GM comes back after speaking with his employees, telling me that everything is taken care of and the service will be done for $49.99. Unbelievably horrible experience! To have to speak to 2 managers and their corporate offices just to have their own coupon honored was the worst experience I've ever had at a dealership. And to have the service manager make up some crazy lie right to my face for no reason other then to belittle me is appalling. I will avoid this place in future like the plague! read more

Walked into Hyundai to a great specialist name Jaye Johnson and Gorge helped us out a lot. They where very reasonable and where negotiable. Thanks to them we got our first and new 2024 Hyundai. There service was awesome coming here again to get another car. read more

We purchased our Palisade Limited at Gurnee Hyundai after test driving several cars. Before coming in I had emailed and called and had quick friendly responses to my question. The customer service was great. Our salesman, Pasha was knowledgeable, professional and very friendly. read more

Gurnee Hyundai is the most dishonest auto dealer I've dealt with. I'm writing this as a public service warning to stay away. They attempt to lure buyers with fake cheap prices. Then the primary scam employed is to add $2-4k of useless extras to the final bill without informing the buyer verbally or in writing about these significant charges until after a hard credit pull. After several hours of test driving and negotiating, they will rush you to sign a bloated final bill and commit to the purchase. The bill itemizes normal fees such as taxes and plates. But it does not itemize or mention the $2-4k of useless extras they tack on, yet adds the $2-4k cost to the bottom line. This is shameful unethical behavior and customer abuse. They are hoping that you will forget to attempt basic arithmetic under pressure, because the bill they give you deliberately will not add up correctly. For example, the bill will look something like: Car - $20k Tax - $2k Plates/etc. - $1k Trade-in - $5k Down payment - $5k Amount to be financed - $17k Do you get it? The bottom line amount you owe after the down payment should be $13k instead. But they added an invisible $4k of nothing fees without telling you. I believe this practice is illegal and have informed Illinois state regulators. I hope they will do something to stop the Gurnee Hyundai scam. Numerous other 1-star reviews here discuss the same fraud and it is ongoing. Gurnee Hyundai will also keep you waiting multiple hours due to back-office understaffing, never return your calls despite promises, lie about mailing you plates, and attempt transparent sales tricks like pretending that there is another buyer en route to buy the exact car you have inquired about, even if that car has sat on their lot for months. Don't buy their overpriced warranties either, of course. They very clearly post fake reviews on Google. Compare their 4-star Google rating to their 1-star Yelp rating. This dealership is a disgrace to Hyundai, which makes great cars. read more

I meant to post this not long after it happened but there were far more pressing things to attend to, such as buying a car from a reputable dealer. I'm happy with my purchase. They say truth is stranger than fiction. This was definitely strange. A few weeks after my review, I received a call from John Kokkalis from Gurnee Hyundai. He asked when I'm coming in to see a car. I told him that I already had a purchase in the works, so I wouldn't be coming in. He continued to ask me when I would be coming in. Usually I check my temper, but I saw no reason to in this situation. I basically told him to get the f*** off my phone. He didn't react, which was surprising, so I wanted to see where he was going with this. After a moment of silence between us, he goes on to adopt this pseudo-Mafioso tone in his voice and tell me that the only way that I would be getting a car is through him and when I'm ready to get a car to call and tell him when I'd be coming in. Then he hung up. I called back a few times but everyone I spoke to pretended like he wasn't there. So apparently, John Kokkalis over at Gurnee Hyundai doesn't like when you expose the shady business practices of Gurnee Hyundai in a public forum such as this. So I guess that call was supposed to be some kind of veiled threat. John, if you're reading this and you thought I was going to forget your "courtesy call", I didn't. This place is obviously a clown show run by some strange and desperate people. My advice stands: Avoid this dealership at all costs. read more