Customer service is alive and thriving at Micro Plant Studio at 365 West Broadway,…read moreBoston, MA 02127. I received a floral gift on Friday, February 13th. I was disappointed in the quality of the arrangement. The gift was delivered through Door Dash. Being Valentine's Day weekend, I knew that the shop would be busy. I waited until Monday afternoon to reach out to Micro Plant to let them know that the flowers were less than the quality I knew they were known for. Within 30 minutes of my reaching out, the owner, Julio contacted me. He assured me that quality is paramount to him. I was not asking for anything. I just wanted to let him know that between his shop and my house, something happened to my gift. He apologized profusely and wanted to make it right. A little after 7 this morning, Julio was at my front door with a gorgeous rose arrangement and an apology. I was surprised to say the least. Julio takes amazing pride in his work and it shows. By the way, I do not live in the city and his kind gesture meant a drive on the expressway during rush hour. I whole heartedly recommend Micro Plant Studios for your floral and unique gift needs. Beautiful gifts and an owner who goes so far beyond to make sure his customers are happy. I'm happy and can't thank Julio enough.

This store is fantastic! Really beautiful selection of small houseplants in the store, conveniently…read morelocated in South Boston. Julio, the store owner, is fantastic. I had come in with a very specific request of small Venus fly traps. Within moments he had them shipped over from his warehouse to the store and a few days later he personally texted me and told me when they were available for purchase in the store. I ended up getting a beautiful plant for $25 that now munches on the fruit flies in my kitchen. The store staff is extremely knowledgeable about plants and how to care for them. If you're into plants they've clearly got you covered. Highly recommend!

Well... this is not what I expected from the pictures. The entrance was confusing to find through…read moresome sheds, and once I got inside the plant room, it started to look more familiar. It was difficult to find plants that weren't damaged and in need of some serious TLC, although the prices were fairly decent for the Boston area. I would surely pay less locally, but I digress. Checking out was also a confusing process, and the store itself didn't feel very welcoming to customers as if the music was playing to make it seem like the employees couldn't talk. I probably wouldn't go here again unless I was looking for a cactus or succulent, and even then there's slim pickings.

They always have an excellent variety of plants! Indoor, outdoor, veggies, you name it.read more

Update: My partner and I just attended our first class with Jenn! It was so fun and informative. We…read moredid so many different things and Jenn gave us a lot of ideas for using the origami in gifting, decor, and ornaments for the holidays. I can't wait to come back for another class!!

I cannot rave about this place enough. I came in with my favorite plant who was in desperate need…read moreof some extra-TLC. Christina took one look, snatched the plant from my hands and immediately (silently, even!!) performed emergency-plant surgery. All in all, she fixed him right up, offering new soil plus tips and tricks for keeping my little plant friend healthy. Plus, I've popped in on every 'I need flowers STAT holiday of 2014' - Mother's Day, Easter, etc. and I've always left armed with the bouquet to wow the new in-laws!

I'm not sure if I came at the wrong time, but I came during Mother's Day and the owner was BEYOND…read morerude to me. I stood inside up front waiting for about 10 minutes for someone to help me. Finally I had to ASK to purchase my flowers. The owner then pointed and someone else and said "someone else will help you, I'm busy." So rude. I always support local businesses when I can, but this will be the first and last time I come here.

I ordered at 1:00 pm., and they were delivered in just over an hour. The arrangement was beautiful,…read moreand I was very impressed that they were delivered to my girlfriend so quickly. I always get nervous when I ordered flowers online at the last minute, but I was extremely happy with the flowers, as was my girlfriend, and I will definitely use your services again.

Outstanding service and the orchid was even better than the website picture. I asked for delivery…read morein the a.m. and he arrived at about 10. I've bought from her kiosk but never had delivery.

It's unfortunate that Carrie is super unprofessional with poor customer service skills. Instead of…read moredealing with an issue directly with her client, she blasts her client on her personal Facebook. She then uses her client's photo as a promotional item. Instead of removing the photo from her social media per request of individuals in the photo, she blocked us from her social media. I would not recommend her to anyone. Don't be surprised if she speaks poorly about you if an issue comes up. Of note, the bride and groom did not bargain despite what she said in her post.

Carrie is the Queen of flowers! We met with her to discus our vision and she was a very good…read morelistener, offering her suggestions as the discussion moved forward. She even graciously added Mickey Mouse pins to my bouquet as it had been my dream. On wedding day, I had to hold back tears once I saw the amazing work her & the team did. The arrangements were above and beyond anything I imagined and she did it with so much love and eagerness to make us happy. I LOVED it all!! P.S. These are not our official photos but I couldn't wait to share!

This is the cutest flower shop. They sell these dragonfly products that smell amazing. They are so…read morekind to arrandge wrap the flowers for you. It's a cute Lil store must go.

Beautiful fresh flowers. Delivered on time:-)…read moreThank you. I recommend these flowers shop