I called Hearts Pest to cancel my bi-monthly service because they raised my rate. I wasn't comfortable paying their new rate and I wanted to shop around. Thanked them for their past 15 years of service but I was moving on. Today I received a voice mail saying that I spoke with their supervisor and he and I both agreed to keep my old rate and continue service. Well I never spoke to a supervisor. They made that up. Based on this interaction I don't recommend them. read more

We had a caterpillar infestation in our backyard...and Hearts was extremely pleasant and efficient when we called them. They asked for a photo of the caterpillar...and then called me within 5 minutes with an identification of the caterpillar as "beneficial"---and they recommended to NOT treat them. We were impressed that they didn't try to sell us unnecessary treatments, or a consultation, etc. With this confidence in the company, we would use Hearts for any landscape pest problems in the future. read more

This is the definition of signing up for a service, agreeing to a treatment plan and never hearing from the company again (with the exception of continual bills). We have white fly. This company said they'd take care of it on a monthly basis. We continue to get bills and continue to have white fly. When I questioned if these people ever came out they said their trucks' GPS proves they were here at X day at X time. Our ring cameras prove otherwise. Also our property is still covered in whitefly. Please don't waste your time with this company. It's a scam. read more

We have been using hearts for 2 years now and are very happy with the service. The technicians are very nice and professional and the office team is great. read more

We have been working with Hearts for six months. I signed up for recurring service every other month so they have visited three times. We called them for rodent and spider control. The service man searched the attic and said he found no signs of rodents. He also said that they do not search the crawlspace. He said there were zero signs of rodent activity. Since then I have killed multiple small rodents myself with traps I purchased. I let them know this and they haven't changed their service to capture the rodents so I canceled my service. Nice people but we're not effective for us. read more

I don't know if this company is any good at what it does. What I do know is that they have a "contact us" form. I filled it out and specified my pressing landscape-pest issue. I asked for help. I heard nothing back. To my way of thinking, if your website doesn't work, I'm not too confident in the rest of your operation. If your website does work and you just can't be bothered to respond to a request that APPEARS to be in your wheelhouse, even if it's only to say sorry, that isn't in our wheelhouse, then I seriously do not admire you and have no interest in your business. read more

I was getting rats in my garage. I called hearts, and they set up an appointment for me. They worked with my schedule and the girl in the office I spoke with was very professional. The technician I got, I believe his name was Brandon, actually found the issue pretty quickly. Turns out my garage door just needed to get a door sweep. We ended up fixing the door ourselves, and it cured our rodent issues. Although we didn't get service, Hearts was so very helpful to us. read more

We have had a ongoing rodent issue since last winter. My husband, who is scared of rodents, would not attempt to fix the issue. I found Hearts with a google search. They came out and did an inspection. They found the entry points very easily, and came up with a treatment plan. It's been a couple months now, and still no Rodents!!! Very happy and I would recommend giving them a call with your pest and rodent needs. read more

I have been using Hearts for about a year on our house and they have been awesome, we purchased another property up the street and just signed up that house to a 1 year service plan also and I wanted to mention 3 individuals within the company that I felt needed people to know their work ethic. In the Office Vanessa went over and above to help me and was very sweet, knowledgeable and made things happen, in the field I had 2 Technicians one was Jonathan and the other one was Ben, both of these guys knew their business very well and you could tell they enjoyed their jobs. Very professional and with employees like this it is a pleasure to work with Hearts. read more

Cal just answered the phone, and she was was extremely courteous and accommodating in helping me reschedule my monthly pest spray! Thanks Cal! They get the job done fast... goodbye creepy critters!!! Thank you to the entire team at Hearst for all of your hard work and dedication! read more

We've been using Hearts Pest Management for just over a year to help manage our spider issues (on a quarterly basis) and we're very happy with the service. John H. is our normal technician and he's been great to work with - he always makes sure to de-web the exterior and has always provided great recommendations including some of their "green" products. read more

The positive: The website has good information about pests. A rep came out a few months ago to give me an estimate, and had good advice. The negative: I called back recently to see if I could get a second estimate, so I could get help from my condo HOA in fixing the problem (it's quite expensive). The man on the phone was incredibly rude when he found out I wasn't likely to spend money right away. He said he'd try to e-mail me the original estimate, but there was almost disgust in his voice. If I can help it, I'll seek out other business. read more

I received nothing but fantastic service from Donna, who took my call, and John, who came out to give me an estimate for problems associated with rodents and birds. Both employees were very professional and helpful. John, in particular, was very personable, knowledgeable, respectful, and honest. He clearly outlined my options and helped me with planning my next steps. This is probably not the cheapest service you will find, but I would recommend them to anyone. read more

Great customer service! I called Hearts after a friend recommended them when I was having a rat problem. Their technician, Seff, came out to my house. He was EXTREMELY helpful and detailed. In the end my problem was resolved and his thoughtfulness and ideas are what did it! Thank you, Hearts Pest Management and Seff. You have a great asset in him and he is a superb representative of your company. read more

I called a few places to get someone to come out to kill the spiders in our house. I liked Hearts PM because they offer green/organic pest sprays. a representative named Eve answered the phone to get my information as I was going to have them come out to spray ASAP. She was having trouble hearing me so she asked me to repeat my home address several times. I said it louder so she could hear me and she says "I'm not deaf!" Oh boy...what horrible customer service. I scheduled service with ProCraft instead because the guy who answered the phone was extremely knowledgeable, helpful and patiently answered all of my questions. read more

Seff was wonderful, he was completely honest!!!! MUCH better than the Terminix field manager who tried to sell me everything under the sun and trick me into a contract. The Terminix field manager seemed annoyed I actually read the information and didn't just sign it. Seff was informative and in no way pushy, which I appreciate. This is the only company I would use for pest control!! read more

Love me some Hearts Pest Management. I've had a few issues, all different and all at different times, and the staff at Hearts always helped me resolve it. Even when I thought I had tried everything to get rid of an ant problem one time, and a rodent problem another time, the guys at Hearts were able to resolve the issues with a level of expertise and knowledge that you can't really understand until you see them at work. It's not just as simple as spraying or putting bait. They did it very methodically and with a great deal of skill to actually fix the issue. Last, but definitely not least, they are also the most cost efficient place I've found around as well. I wouldn't go with any other company, and thrilled that I found them. read more

I should have read the other Yelp reviews before hiring this company. We had treatment for ants outside. The same day, a little while after the treatment, about 1/3 of our first floor inside the house became infested with ants. The company refused to send someone back out to help with this situation--they said we had to give time for the product to work. This makes no sense as they treated the I outside, not the inside of the house. When I pressed them to corm back they agreed to send someone out in a week. After the person on the phone laughed when I said we were in an unlivable situation--our entire kitchen and breakfast room floors covered in ants. Do not use this company. There are several other organic pest control options with better customer service. read more

Hearts has come to our rescue multiple times in the last 3 years. We have been treated for ants and spiders. They work around our schedule and accomidate. If you have a crazy schedule like mine that is important! My biling information is on file with them so if I'm not there when the treatment is completed, I don't have to worry about it. Contracts can be emailed via docusign too!! I don't know if this wqas possible because I have been a previous customer but it saved my day! I love this company! Also, I live in San Diego County, not LA. read more

Had Seth out to handle an ant problem and he was awesome. Walked me through everything he was going to do and why. Also took the time to walk the property with me, ask questions, understand what was happening from my perspective. Signed up for a recurring service to keep the ants away. read more

Seferino came out to our home for an inspection and gave us a detailed evaluation with no sales pressure. He was kind, friendly and efficient. I also found that the folks who answer the phone to be knowledgable and understanding. read more

The employees of this company do not seem to communicate or have consistent policies. Had a consultation at my home last week and signed a contract. One (chemical) treatment today, then organic service plan going forward. Was specifically explained how you can't do chemical and organic in same visit. Scheduled first visit for this morning. Was given a window of 8-830 but "would be there right at 8." At 855, I called the company to find out the window was actually until 10. (Fine, but tell me that so I can communicate with my office as to when I will arrive.) Different agent shows up and says he is doing both chemical + organic today, which was confusing given the conversation last week when I asked. Then company calls me to schedule organic treatment for later this week, but also advises me they cannot honor the executed contract from last week because their agent didn't know the pricing. Raised it by $30/visit. They attempted to negotiate, but I just did now think this was the type of company culture I would want to work with going forward. It's not even the increased amount as much as the inconsistencies and inability to know what they may feel like charging me next time since the contract is worthless. read more

I was a customer for years, then switched to Aptive (husband's recommendation). I am now back with Hearts Pest (for the last year) and happy again. A couple days ago, I met Brandon Espinoza. He is the BEST technician I have EVER had. He truly should be a trainer to others. I have a severe case of arachnophobia and I typically watch technicians spray to ensure spots are not missed. While observing Brandon, I was in awe. My 7 year old son was also watching and said he should come every time because "he is the best sprayer in the world". It was amazing that he also showed excellent work ethic to a 7 year old. Thank you Brandon. I didn't feel that Brandon was doing a phenomenal job only because I was there watching him; he really has a passion for what he does and cares for the company and his customers. He is very hardworking, nice, patient, understanding and communicates well. I have always loved Hearts Pest, but love them even more now. Brandon was very thorough, asked questions and was not in a rush to leave. I told him "wow, this is how it's done". No joke, he really is the best. I feel at peace now more than ever knowing that he sprayed my home. I hope there is more opportunity for Brandon in this company, because he is a true gem. Please send him back! I am not surprised at all to see his photo here with recognition for being at the top. Well deserved. read more

We have been costumers of Hearts Pest Management for several years. Not once have we been dissatisfied. Hearts Pest Management is one of those rare companies where customer service and professional service merge into 100% satisfaction. From the moment you call the office Cal and the staff are always friendly, and accommodating. On rare occasions when we have needed a follow up with additional service they immediately book an appointment. The technicians are on time and do a great job. Brandan has been doing our service for the past few years and we look forward to saying hello and seeing him every other month when he comes to service our property. We highly recommend Hearts Pest Management read more

I gave one star but this company deserves no stars because this company was AWFUL. I'll try to make a long story short. Our family was being bitten. Called Terminex thought we had fleas ( no pets) and guess what? no fleas. Then we thought it was bed bugs- called exterminator and guess what? no bed bugs. Found out we have mites- which most exterminators know nothing about, cant detect or treat. I called a company called Hearts Pest Control because they had a lot of information on mites on their website. The woman ( donna) i spoke w/ on the phone assured me they could help me. I had to wait a number of days before they came to my home for an appointment/inspection. Keep in mind that mites reproduce at an alarmingly fast rate. The guy came, (john) and I spoke to him at length before he inspected my home for mites. He said if he found the mites, they could treat my home. Well he did find them; they were dead and he left, and left my home untreated. Apparently they cant treat unless they find a live one. No one told me that when I set up the appointment, no one told me that before they came to my home to treat or even once at my home. So, we have dead ones, bites on our bodies, there must be a living one somewhere! I phoned John and he told me to speak to his owner Gerry. Gerry was a jerk. RUDE. Told me sometimes these things are "in ur mind..." I said my family cant go on like this, how can 5 of us be imagining these bugs biting us!!?!! He said "YOU FIND ME A MITE, THEN I'll COME TREAT UR HOUSE." And....John told us it would cost $9000.00 to treat!!!! So I called another comapny Ronin. Even though they were fully booked, Osvany, the owner/manager, came to our home himself within 24 hrs. In less than 60 seconds of being at my home, he found 2 live mites, which he showed to my husband and I. He checked our whole home- found other bugs ( when we asked John from Hearts to look at ants, etc. he said "i'm here to look for mites".) Now we were just treated yesterday, but we slept much better and havent been bitten. Osvany admitted mites might re occur, but he would return and spray again and not charge us. Ronin/Osvany have my business for all my exterminator needs from now on. In a bad economy, or even in a good one, good businesses with good results and good customer service should be rewarded. And bad ones? They should go out of business. As for it being in my mind....in addition to seeing the mites with our own eyes once Ronin came out and showed us - I went to a dermatologist and the doctor confirmed our family had been bitten by mites. read more

At first I was a little skeptical about the company, my first dealings were with a lady whom I explained everything about my problems with ground squirrels. And the only time they could be in my area w/ my time frame was a month away. So I took that appt ., they were going to confirm but never did. I called the day of the appt and verified but was not on their schedule. Rescheduled for the next couple of days, a wonderful tech came out his name was "John Chi". John makes this a wonderful company to do business with, he is very knowledgeable, thorough and a conscientious person. I had so many questions because I have dogs and wanted to be sure everything would be good with them around, he assured me that they would be fine. (Everything is good) He made recommendations on how I should remove tree growth to help eliminate some of my problem and a follow up call, which I really appreciate. Companies don't realize how important that is, So John Chi you are a great tech - an asset to your company. read more

I am very happy with the service and help I received from Eve. I was having trouble scheduling an appointment with this company, and Eve went out of her way to schedule the appointment, every time I called with questions she had a positive, cheerful attitude, and returned my calls as promised. Eve is definite an asset, and a pleasure to talk with. read more

This company is awesome! Always timely-always super nice and helpful. We had a huge ant problem when we initially called and true to their word-their product worked and within a few days we had no ants and now none for almost a year. Today I noticed some ants in the house as it is super hot. I called and they moved up our monthly appointment to today with no problem! Thanks HEARTS! read more

First time I called in I spoke with Donna who was lovely and even attempted to give me a consultation over the phone to try and hone in on exactly what I needed. I felt like I'd be in good hands with them. After seeing my dermatologist to verify the bites I called back to schedule an inspection with them, I spoke with a young woman who was training and it took a long time but she scheduled me for 2 weeks out between 8-11am. I called back later that week to see if they could do any sooner but the gentleman I spoke to on the phone said that they couldn't but verified my appointment. I've been waiting for 3 hours now this morning for them to show up but nobody has so I called the office and was informed that nothing was scheduled and that if I wanted to schedule something it'd be a $250 fee even though the previous two people I spoke with verified that the inspection was free. Definitively taking my business elsewhere. read more

I've been doing business with them for over 3 years and it's always a pleasure. They are a great company! Extremely knowledgeable, polite and reliable. read more

They were nice enough on the phone when we scheduled the initial consultation between 1-3:30pm on a Friday. At 3:00 the technician said he was leaving Venice, and his GPS said he would be in Long Beach in 30 minutes. At 4:30 he called said he was still at least 30 minutes away. We rescheduled for the next day, Saturday at 1pm. At 9am we received a call that he had called in sick with no offer to reschedule. We told them the story of the previous day and they apologized. The woman said that someone would be in Long Beach next Saturday. We said we would find another company and she said ok. Mind you we were very polite and were hoping for a "let me see if I can get someone for Monday". We sensed they really didn't need/want our business. read more