Eric has been my go-to mechanic for years now, and i've always recommended him to others. I still go to him even though i live in Vancouver now. But unfortunately, this repair experience has convinced me I should never go to him again, and i will be recommending that others stay clear as well. I had a Kia Niro that needed an engine replacement. The Kia dealership gave me a quote, but i decided to ask Eric for a quote as well because i trusted him more to do the job. I paid him $7500 for the job and towed him the car. He asked me to pay in advance because he was having trouble paying his taxes. The job took several months, during which Eric didn't give any updates on the repair and wouldn't respond to any of my communication. When he finally responded after many attempts to get in touch, he told me there was a problem with the battery and only Kia could service it, so we got it towed back to Kia. He also gave excuses for why it took so long to repair, saying he had to close his shop because some of the workers got covid. I came out and used my own AAA service to tow the car to the kia dealership. Kia looked at it and found that there was no problem with the battery, but the problem was the engine was installed incorrectly. I was playing middle man calling the kia dealership, then Eric, back and forth, and eventually gave Eric the dealership's number and he said he would work with them to figure out what was wrong with the car. I heard nothing back from Eric for months. Eventually, Kia called me and said they were impounding my car. I dropped everything and got it towed back to Eric immediately. Still nothing. I went to his shop a few days later with an invoice for him to pay for the tow, which he partially paid with cash. No apology, anything. He just wanted me out of there. He told me it would take a week or so and he wouldn't charge me. Another month went by, i heard nothing from him at all. I showed up at his shop and asked for an update on my car. He said some of his workers were on vacation, and another was in a motorcycle accident. The repair hadn't been started on. He said it would take another 3-4 days. He also offered me a loaner car, which he never delivered on. Over the next weeks i reached out multiple times, only for him to ignore all of my communication. As of today, it appears no repairs have begun. This entire process has so far taken over 6 months. Multiple people have advised me to sue, maybe i still should i guess- but that's not really in my character. There have been no apologies at any point, and it has been near impossible for me to figure out what's even going on without driving almost an hour to his shop, borrowing my wife's car when she's not using it. Eric is a nice guy, and a good mechanic. But over the last six months he has made it abundantly clear that i was his very last priority, and he didn't care at all about the substandard work, numerous delays, or the ordeals i went through as a customer. I feel very disrespected by a man that i trusted and respected for many years. read more

Responsive, thorough service and fair pricing. I've experienced good auto servicing by Heaton Automotive for several years.

Heaton Automotive has been where I would go for repairs for years, no problem. Professional and cost effective, I would recommend this business to anyone looking for a no-swindle type auto repair shop. I have never had any problems. Having said that, my last visit will be, well, my last visit. Not only did the mechanic that looked at my van misdiagnose it and seemed more interested in appearing "cool", he wasn't wearing a mask. I am a diabetic and my wife has had pneumonia a couple of times over the years, so we have to be especially careful these days. When I informed Mr. Heaton by text about this, I received no answers at all. After waiting a week, I texted him again. He answered, then when I brought up the mask issue, I was again ignored. I saved the texts. Bottom line: If you are into anti-masking, (-and I assume Trump support), and other reprehensibly dangerous practices, continue to go to Heaton Automotive. There are plenty of Oregonians who agree with this stance, so I'm sure his business will thrive, regardless. In the meantime, I'm going to Clay's Auto. At least they care enough about their customers to take the proper precautions. I have to say, ghosting people on text who are trying to stay healthy is beyond immature. At least stand up for your ridiculous beliefs. read more

Heaton Automotive - Auto Repair Near Me - Hillsboro, Oregon

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HANDS DOWN BEST AUTO SHOP I had asked an old friend, a real Gearhead, where is the most reliable auto shop in town for my '97 Toyota Tacoma. Erick Heaton came highly recommended and my husband and I went all in hoping that our truck that we love would be repaired, cared for, and at a price that we could afford. From start to finish my husband and I are amazed--grateful for the superb work and communications at the shop. Our story is this: The truck wouldn't start, and to be honest, we didn't have it properly looked at when we purchased it last year. Erick responded to our call right away and had our truck in the shop by early the next morning. Our tow truck driver told us "this is the best shop around because I tow here often and there's always a lot full of cars!" By that afternoon Erick told us what needed to be done and we asked if they could take a closer look around for any other troubled areas. Erick was honest for what needed to be done right away and what could be adjusted and modified later in the future. Again, the shop communicated with us via text through the time our truck was at the shop. Never a problem getting a hold of Erick and having questions and/or concern addressed and answered. The truck now drives better than ever. We can tell that Erick and his crew love their job and are masters at their craft--real Gearheads. Beyond grateful for the high level of workmanship, communication and honesty throughout with a super fair price! read more

Heaton Automotive - '97 Toyota Tacoma - Auto Repair Near Me - Hillsboro, Oregon

I love Heaton. They are not only good, they are wayyyy wayyyy wayyyy less than your dealership with all the same knowledge since Eric used to work for one of the local dealerships. They don't just turn your rotors, they replace them. They watch after your car...and when our daughter purchased one, he looked at several cars for her and let her know what would need to be done to ensure a long lasting driving experience so she could get through college with her choice. Easy in and easy out with the drop box. Solid advice too. This is a great community business. Check them out. read more

Very nice staff, fast and good communication. Did t have a lot of work done, but they went over and above on a used car inspection

I haveTaken my car to Heaton Automotive twice I was referred to them by a friend They have me edisappointed me with there work. This company is honest and fair Ver read more

I usually don't post reviews, but my experience was really upsetting. I brought my car to Heaton for a year and half, no problem always usual maintenance, oil change, rotate tires. Every single darn time I went in I asked to please check ALL my filters (I know this is part of maintenance, and to change every couple thousand miles or so) Well every single time apparently my filters were super tidy clean because his response would always be, "they are fine, car is fine". At first I thought okay that's great, a little odd since I remember changing them more often before, but did not put too much thought to it, at the end I was saving money and my car was in fine condition so why worry, right? Recently I had to take my car into the dealership because a piece of my car was becoming loose and wanted them to repair it (something a mechanic can't do) the dealership offered me free inspection on my car and I didn't wanted to believe what they say since I already have a mechanic taking care of it. I was wrong! My cabin filter was extremely dirty they said over due it probably hadn't been changed in over a year!! They showed me the cabin so I can see for myself, they also saw I was low on fluids, break, engine fluids, ect. In other words my car was a disaster, but Eric ALWAYS said "it's fine!" To top it off the oil change Eric charges for my synthetic oil is $80!!!! Nissan dealership charged me $69 with rotation of tires? How is that possible? I thought dealerships always try to get your money with ridiculous things but boy was I wrong. I prefer spending more or less on quality work and whom I can trust now then someone who over prices a simple oil change and does minimal work. Eric I don't know if you are a liar or if you were lazy to do the work when you saw the condition of the car. I will never be doing business here again and will make sure to let my family and friends who came here as well. If anyone is curious my car is a Nissan Maxima 2017 which I have always take care of very well! read more

This place is awesome! I took my car in to address a shaking problem thinking it was the breaks and rotors (which was the case) but they found more problems with my car which was amazing because I have taken my car to multiple places and they haven't spotted anything or taken the time to see if anything else was wrong with the car. This place really takes the time look at your entire car and do a honest good job with it. Highly recommend to anyone looking for an awesome mechanic!! read more

Eric may know cars, but he's not the one working on your vehicle. Broke the cap on my washer fluid reservoir. Scratched the heck out of my valve cover. The water pump still leaks and the valve cover still leaks. I'm just guessing the rest of the work isn't going to last long either. read more

TERRIBLE EXPERIENCE- Over the last 3.5 years his work resulted in my 10 year old vehicle, with only 100,000 miles on it, becoming a TOTAL LOSS because it is dangerous to drive and needs more than $15,000 in repairs in order to safely drive it. I took my vehicle to Heaton on a recommendation from someone I knew when I discovered that I had a rod knock in my engine. The original repair, a rebuilt engine, was completed in about 3 months. I got my car back mid July 2019 and it came with a 7 year/ 70,000 mile warranty on the engine. It also came back with non working A/C and a small leak from the transfer case. At the time I didn't think that they were related to the repair work. In August 2020, after I had driven it less than 5,000 miles from the repair, the engine seized as I was driving down the highway, with my family, going 60mph. I dropped it off at Heaton Automotive, because of the warranty, in October 2020. I assumed that it would be straight forward but I got nothing but excuses and pushed deadlines from both the owner and his engine builder for the next 20 months! I had to buy another vehicle so that I could drive my kids around during this time as there was no offer of a loaner or rental reimbursement. After sending a demand letter to both Heaton and Engine Parts Distributing, I finally got my vehicle back "repaired" in June of 2022. Since then I discovered an oil leak and took it back multiple times for them to repair it, there is an engine light on constantly and the steering is loose with some clunking in the front end when turning. After the 4th trip in for repairs I decided that enough was enough and took it elsewhere to have it looked at by another professional. It was worse than I could have imagined! They found numerous electrical and ABS system issues, to the point that it says my ABS and other safety systems are disabled. The steering linkage is so damaged that it could disconnect without warning and leave me traveling down the road without any mechanical steering ability. The valve cover leaks, the filler tube leaks, the timing cover gasket leaks and the rear main seal leaks. In addition, the wiring harnesses are not routed correctly and or are connected to their mount points incorrectly and parts were mounted using random bolts resulting in damage to my transmission case, oil pan and engine block. If all of this wasn't bad enough when they couldn't find the correct donut gasket for the exhaust they decided that silicone would be a suitable replacement between the headers/manifold and the down pipe. The vehicle now needs a new engine, new transmission and extensive repairs to the wiring harness and steering linkage. He told me once the last oil leak was fixed that I would be good to go. He and his team should not be allowed near anyone's car! They are dangerous and reckless and put me and my children in danger. They do not honor their word or their warranties and their work is a joke. read more

Outstanding service. I took in an undriveable car on Monday the weekend before 4th of July. All mechanics in the state booked out the next 2 weeks. Got me a diagnosis in 8 hours, and fixed everything in 3 hours. Unreal service. And only charged $400 for everything. Fuel injectors, spark plugs, blown valve, CV axle boots, everything. No labor fees. These guys are the real shit. read more

This has got to be one of the best mechanics I've ever come across. My DH suggested this guy after I went through DEQ and my car failed. I had so much wrong it with evidently. He got my car through DEQ and everything else fixed so I could re register my car. He did a great job and would send anyone his way. He has always done a great honest job and never does anything that doesn't have to be done. Excellent work! Thank you!! read more

This guy is by far the BEST mechanic I have ever taken my car to. My boyfriend's mom referred him to us and we haven't gone to anyone else since. I have not brought the car to the shop personally. I leave that up to the sweetheart. Every time we do take the car in, I am always prepared to pay hundreds just from past experience with other mechanics but it isn't like that with him. Even if we live on the other side of town, we'll still take our cars to him. He is well worth the drive. He is honest, efficient, and really knows his stuff. After the first few times our car has been serviced by him, I had to ask my boyfriend how old he was. Why? Because I would hate to have to look for another mechanic because he's retiring. It is really hard to find a mechanic that you're comfortable with and who won't try to fleece you because you have little to no car knowledge. I recommend him for anyone looking for a mechanic. I don't know what else to say except that this guy is AWESOME!!!! read more

Hands down best shop to get your car repaired in the Portland metro area. The owner Eric is honest and straight forward and goes out of his way to take care of you. I have had friends and family take their cars here and they have had the same experience. The experience has been so good that I have regained trust in the whole industry. In fact, the customer service even shocked my parents because of how they went above and beyond. You have to trust a business who would handle themselves like that. Heaton automotive also does great work. Eric has informed me of the current problems and also gives me a heads up of what to expect in the future. Eric is also very knowledgable. I told him I was looking at getting new tires and he mentioned to me some of the current issues that exist with tires and longevity. He was honest and told me the truth. So many times people will read reviews and not trust the reviews. I want everyone to know this is the shop you can trust with all you auto needs. All the commercials you hear is about Leif's, but Heaton automotive does laps around Leif's in terms of quality work, honesty and customer service. read more

Eric tested 2 different vehicles for Presale and was able to fit me in both times last minute was very honest and probably saved me a headache from the first vehicle not testing up to par. Price was reasonable too. The shop is a little hard to find tucked in the back of the Suite but guess thats why they call them hidden gems. I will be definitely using Eric in the future. read more

Very impressed by this shop. I had a check engine light come on, I went to figure out why Air came on to make sure I could understand what they would tel me what was wrong with it. I called on a Wednesday, dropped it of that day and picked up on Friday. Great communication and work was done beautifully. Very reasonably priced. Will definitely go there again and recommend. read more

I have had the opportunity to use Eric HEATON AUTOMOTIVE twice for my auto repairs, both times his service was GREAT, FAIR PRICED, and very TIMELY. I would highly recommend him for your auto repair needs. GREAT guy. read more

Such an honest company. I can't give any more than 5 stars but would if I could. The owner Eric runs his business with integrity that comes from the way he lives his life. This is my second time coming to him for issues with my Honda CR-V and he has been perfect and so affordable each time. What a blessing it is to have a guy like this in our community! read more

Eric is the guy you take your car to for a second opinion because you know you can always trust him. Eric and his staff are professional, polite, and trust worthy. They do the most they can for you and never over charge. They are ALWAYS honest and try go give you the best deal they can. They have looked at my cars multiple times and I have never had an issue with them. They recommend other places to purchase parts for the bet price. And they've never lost their patience with me. As a young, female I CONSTANTLY get taken advantage of at auto body stores. Therefore whenever there's an opportunity to learn, I take it. Eric and his staff answer ALL my questions and never get annoyed with me. I couldn't recommend them more. read more

Been coming here for over 10 years! Best mechanics around, honest and trustworthy. Great service and friendly staff. Through the years I've brought suvs, sports cars, and classics and have had nothing but satisfaction. Thank you to all the staff that have provided service for me and my family. Also they provide loaner cars when available! read more

I've never had such a smooth experience with an automotive shop before. I was literally blown away and I'm so excited that I have a new mechanic. My car now passes DEQ and I didn't even have to go there or the DMV. Very, very happy! read more

Robert was awesome. I was in a bad spot with a part I needed for my 2009 Corolla. Toyota needed a week to get it. I could not be without my car for that long! I quickly described what it was I needed. He got it transferred from the warehouse and I picked it up that day. He also helped me with chains and antifreeze...everyone there is so helpful and nice! Great service! read more

They just inspected my serpentine/drive belt after another mechanic said it was cracked through. Surprise, it's not! Lots of life left in it. Thank you MR. Heaton for inspecting my vehicle! read more

Eric @ Heaton Automotive has always been my go to guy! Today, he certainly went above and beyond when my car wouldn't start. I got my car to the shop about 3:00 and he had diagnosed, ran to NAPA himself to get a part he needed, fixed it, and recognized I also needed an oil change! All of this on very short notice and I was able to get my car back the same night! Highly recommend Heaton Automotive! read more

Eric is a total gem... he fixed my air conditioner very quickly and for a good price. I've had the same problem fixed before and it was significantly more expensive and took foreverrrrr. I highly recommend his service! read more

Eric Heaton always goes above and beyond. It took us over 10 years to find a mechanic with integrity and ability in Hillsboro that we trusted. Now many of our friends are relying on Heaton as well. read more

A+ service If you need somebody you can trust, take your car here. I have been through several automotive service centers, including dealers. I trust Eric Heaton- he never tries to sell me anything. They have fixed minor issues on my car (sensors turning on and needing to be reset) and driven my car each time to make sure everything was working properly on 3 different occasions without charging me anything. This is the only place I will take my car for repair. read more

This is the BEST mechanic you can find. Very honest, reasonably priced, extremely reliable. We dropped our car off before going on vacation to do a major repair. We came back to fixed car AND cleaned car (and I mean, detail clean!). It's that extra mile that counts. I can't recommend Heaton enough. Thank you! Thank you! Thank you! read more

Heaton Automotive - WOW! My car squeaky clean! And I just asked for a repair. - Auto Repair Near Me - Hillsboro, Oregon

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Called about a leaking radiator and got it done the same day along with total replacement if the front breaks and recharge of AC. Friendly and professional. A bunch of little things like topping off the tire pressure etc when it wasn't asked for. Reasonable prices. I'll be a repeat customer. read more

We have used Heaton Automotive for years, Eric is amazing and very honest. I know if he says something needs fixed it is true and he is going to do a great job fixing it. Eric has always been honest with his repairs and very fair in price. It is nice to know that there are still mechanics out there that are reliable and honest. read more

Honest people, Excellent work We have taken 6 different cars to them. They work hard with warranty companies to get warranty work approved. They are honest and fair in the work they do. They have noted that some problems were just a minor fix and did not charge for them. They have also saved us money when they told us that some things we requested did not need to be done. The required work is done at a fair price. Our neighbor recommenced them to us and we have recommended them to friends for the last few years and have had no one that was dissatisfied with their work. read more

Honest, fast always does the job right! I was planning a road trip and asked him to give my car a once-over. I told him I needed a radiator flush, new brakes plus anything else he found. Two other mechanics had told me I needed these things. I had budgeted about $1,500 for the work. That afternoon, I got my car back with a bill for $89! He said I didn't need that other stuff. I still go to him, although I now live 16 miles away. read more

The first time here, they did a good job on my air conditioning. The second time i was very disappointed. I had some work done on the emissions system. The second time i drove my car the check engine light came back on. I had some udea of what else needed to be done. When i went to clean one if the sensors i found it unplugged. This sensor was nternal to the air flow system. I fuxed it and called them. I got a lack luster apology, and was told this happens all the time. Funny it never happened the first 13 years i owned the car. Try scottie's auto body first, they a l so have a mechanic shop. My mistake going here. read more

I've been going to Eric Heaton since 2007 with every car I've owned and I would recommend anyone to go to them. Wonderful employees and great work there. read more

I had an issue with my car not getting any electrical power and was absolutely stumped on how to fix it. After researching online for hours, I decided to call a random automotive shop nearby and THANKFULLY Heaton Automotive popped up first! I was greeted by a polite receptionist who got Eric on the phone within seconds to hear about my issue. He explained to what had happened and exactly how and what tools to fix it with. I am very much grateful for Eric Heaton to take time off his busy work day to give great concise advice on the phone. I fixed the problem in no time thanks to his help. I live quite a bit aways from Eric's shop, but with his dedication to service he's got a customer for life. Comparing my awesome service to the other reviews. I can confidently say that Eric Heaton is the real deal, a mechanic that is very hard to find nowadays. He is honest and clearly excels at his profession. read more

I've had a tricky check engine light on my car and didn't have a trusted mechanic. I found Eric Heaton and I have to say that he is the mechanic everyone wishes they had. First off they are very friendly, I came by on a busy morning (without calling) and they still managed to take the time to fit me in. My car needed to go through a drive cycle so they drove it around town for me, they even put gas in my car! They found the issue and only charged me for the part, no labor. They offered to take my car through deq for me. Even my girlfriend was like "who are these guys?!" In a world where a mechanic can pretty much tell you whatever they want and it's up to you to decide if they are being honest, Eric Heaton automotive is a life saver. I cannot thank you all enough, I will never recommend any other auto shop. read more

Always great service and honest advice. I love getting told the stuff that we need to pay attention to now and what may be coming down the road. I can't count the times Eric has been able to save me time and money and frankly that is not what my experience has come to expect from working with other shops. It's nice to know I have someone else that has my best interest when it comes to taking care of me and my family. read more

I have taken several cars here and Eric is the man! He tells it how it is and doesn't try and up sell at every turn. His background and his quick communication is exactly what I look for in a mechanic. He is a shop owner you can trust your cars with! read more

I live in Newberg but I drive all the way to Hillsboro because Heaton is the only place that I trust to take my car. I have been going to them for years and I highly recommend them to anyone I know! They give fair quotes and they are honest. The staff know what they are doing and are friendly. I could say so much more but the main point is that you should give them a shot, you will not be disappointed!!!!! read more