The first employees at this auto parts store are always so helpful. They carry a wide variety of…read moreauto needs. I appreciate how easy it is to shop here. Prices are fair as well. A good choice for auto parts needs

They would not take a return on a starter assembly that did not solve the problem - less than 7…read moredays after purchase.

I had my car's lights converted to HID's many years ago, back when they still had that old, tiny…read morestore. They've been true to their word about the warranty being life time. They never give me problems replacing burnt out bulbs. Even after i moved out of California, I came back when i was on a visit trying to make a replacement and they still honored it even though I didn't have the car with me. I think Alan is the owner and he was the last one to help me. Thank you! -the guy with the white corolla :)

HID headlights service. Well done service. I did call ahead off time. They were able to schedule…read morefor a same days service with warranty. It has been few months. We are happy with the service. Thank you

Really great customer service! Everyone was super friendly and easy to work with. They answered my…read morequestions quickly and made the whole experience stress free. Definitely appreciate how helpful they were.

Jacob was very helpful. Ten out of ten i would go here again…read more He explained what was wrong with my car and told me what I should do.\n And explained why it was wrong.

Very fair no nonsense, Mechanic/shop Frank personally took…read moremy call He told to bring in my daughter's car that had an issue with the leaking gas bringing fumes inside the car. He said he would diagnose it for free which is not common. . They could've told me it was $300 or $3000 and I wouldn't have known any better. Which a lot of mechanics will charge you as much as they can. But they ended up doing an extensive job by dropping the whole gas tank in order to fix it the car was there for two days and I thought it was gonna be doubled than what they charged me and turned out. It was only $600 and they got the problem fixed. I was pretty impressed and the problem was fixed. I will definitely be back again and highly recommend the shop

I came in with my car and Frank was very kind and helpful! They inspected my car saw that it was a…read moreminor issue that just needed a vacuum reconnected and they inspected the rest of my car for me with no charge. Thank you so much for making time to check up on my car! I appreciate all of your help. I absolutely recommend them if you're looking for a honest and reliable auto shop!

Do not recommend this business! the customer Emailed & called this company. Very rude & unhelpful…read moreabout inquiries as to whether a license plate mount would fit a Mercedes 2025 SL55. They could not answer & hung up. Apparently they don't do 2025 models and are unfamiliar with tech specs for their mount & the car.

My husband purchased a new vehicle for me, and I decided to be a law-abiding citizen and place a…read morelicense plate on the front. I never added my front plate to my old car for over 10 years, and while I was never pulled over, I decided I didn't want to risk it in my nice new ride. My husband was hesitant to drill holes in my bumper, so he searched online and found Sto N Sho. He realized that the company was local (Morgan Hill), and since his family lives nearby and we were making a trip that way, he called to see if he could pick up the item. The gentleman he spoke to was super nice and told him they offer local pick up--all my husband needed to do was write a comment saying he would pick it up. The pick up process was easy. My husband walked in and walked out with the Sto N Sho plate in under two minutes. We are so happy to support a local veteran and family-owned and operated business. We will be repeat customers; my husband plans to purchase more Sto N Show plates for our other cars and his father will do the same.

Customer Service is incompetent: I ordered products online…read moreon 4/27/26 and paid for express delivery. Let me tell it will be the last time I order with AutoZone online. I received one of the products the next day. I called AutoZone customer service to inquire on my other product and they said they mistakenly shipped it on regular USPS and that it would take 7-10 business days. I asked to speak to a supervisor because the language barrier was bad with the customer service rep. The supervisor said that due to their internal error she would ship out a replacement for the part on FedEx on 4/29/26 in which I was to receive yesterday 4/30/26. I went to track the package and it showed it could not be delivered due to a wrong address. I called AutoZone customer service again on 5/1/26. The gentlemen verified my address on my account but I told him FedEx says they have a wrong address and only AutoZone can fix it since they are the shipper. I was on hold for what seemed like forever. He came back and said he spoke with FedEx and they indeed had the wrong address. I asked how that happened and he stated that it was another internal error. Now I have to wait 24-48 hours for FedEx to update the address and then try to deliver. This is the worst experience ever. Customer service was not easy to work with, so many reps with language barriers. I had to keep insisting for them to correct their internal errors and had to speak to 2 supervisors . I have never had an issue at the local AutoZone store but since they did not have the parts I needed available, I had to order them online. I will never order online from AutoZone again!

I was in need of new windshield wipers and found this store. The cashier was super helpful. I gave…read morehim the year, model and make of my car. Then he asked me how they are hooked, and of course I had no idea so he went outside to my car to check. We returned to the store and he showed me the different brands of wipers. After I purchased them he asked if I needed help to put them on and I said yes. I have never ever changed windshield wipers .... ever! He put them on for me! Excellent customer service!! Would come back to this store again. I can't remember the cashier's name but he is from San Juan Batista.

I stopped by the O'Reilly Auto Parts here in Gilroy and Jesse was really helpful. He helped me find…read morethe correct oil filter and oil for my BMW and took the time to explain the different filters.

I went into O'Reilly to ask a simple question regarding my battery and was extremely disappointed…read morewith the experience. The store manager, Melissa, completely ignored me while standing around with two other people who were notably not in O'Reilly uniforms, laughing and on their phones while customers were waiting for assistance. Her demeanor toward both customers and employees came across as unfriendly and unprofessional, and the way she spoke to employees felt very dismissive and disrespectful. It's concerning that this is the type of management representing the store. The only positive part of my visit was the assistance from Evan and David, who were both friendly, professional, and actually willing to help. They deserve recognition for their customer service. After reading other reviews, it appears I'm not the only person who has had concerns regarding management at this location. I will also be contacting corporate regarding my experience.

Chris is absolutely wonderful, excellent customer service and had a huge weight lifted off my…read moreshoulders after dealing with my deceased father's impounded vehicle . Thank you Chris , you're my hero!