Instant bad vibes when we walked in. No "hello", "welcome in", or "how can I help you", just walked up to us and followed as we were browsing. When we asked to look at a watch, the employee did not say a word. He just looked at us up and down taking out the watch then tossed it at us. Maybe stereotyped because we are young and he didn't think we were serious about purchasing. Overall, very bad experience. Ended up buying a watch somewhere else. read more

Absolutely my favorite store at the Outlet Mall. The deals are amazing. The staff is knowledgeable and kind. They even love my doggie Misha and welcome her in each time we arrive. read more

Very friendly and helpful staff, allowed us extra time to exchange the watch we bought over Christmas, we ended up keeping it. Prices were fair. read more

Lina helped me with my dads watch, getting it sized. Greeted and treated very friendly. Thank you for your great customer service definitely will be returning to buy my next watch here. read more

Came in as a serious buyer. There were only two other customers and two workers. Neither worker said hi or were helping customers actively, but I said hi anyways to show that I'm highly interested in purchasing a watch. Unfortunately, they probably made assumptions about me (young, woman of color) so I can't possibly afford to purchase anything here. Anyways, I continued to look at their watch options. I could hear the worker closest to me who I said hi to approach her coworker and asked her if the watch on the side had been out all this time. Her coworker responded that she's holding it for her husband. I give them a few more minutes to see if they'll offer to show me watches. Apparently watches on hold for a co-worker's husband is cause for more attention than a customer. Well, I got NOTHING out of those workers. Not even a "hi, how can I help you?" I decided to move on. Don't want my hard earned money going towards people who don't want or appreciate my business. read more

I am surprised by all the negative reviews but I am glad I proceeded with my purchase as I had a great experience different from many others. I intended to purchase one watch for my son's 18th birthday and ended up purchasing a watch for not only my son but also my husband and myself. I worked directly with the store manager and received stellar customer service. I did not feel pressured at all to purchase an item and even when I was undecided between the watches I wanted for myself, he was patient with my indecisiveness. This store came highly recommended by a family member and I am glad I gave my business to them. My first interaction will not be my last. read more

I just called trying to see if they could replace my Museum watch battery. The person who answered the phone said that they were "closed for inventory." I was calling in the middle of the day on a Tuesday. When I asked - in about 3 different ways - when they would be available to help me, the person answering the phone literally couldn't say. She had "no idea" when they would be open again to do a simple battery replacement. When I inquired would it be "days or weeks," the person couldn't give me an answer. Movado: Shouldn't your staff have, say, a general idea of what your operating days and hours are? I was stunned to have such poor service from what I generally think is a great brand. read more

I make it a point to always visit the Movado company store at the outlets whenever I'm there. Staff is always welcoming, merchandise is always top notch. Recently, my family gave me a watch from their for Fathers Day. Had some minor issues with it, Devin one of their customer service rep, handled the matter with professionalism and care. I highly recommend Devin for all your Movado watch needs & wants. I will shop there again! read more

Buyer beware Movado does not accept returns no exceptions. No matter if you purchased it 10 min ago or 2 min ago they absolutely will not return your money. They will not inform you before you purchase your watch. They will only point at the small sign and look at you like your crazy for even asking. I thought Mavado was absolutely one of the best companies but I was wrong. Even their employees think that Movado is wrong for having that policy. They would change it if they could but all they can say is not up to them. Shame on you Movado you should listen to your employees and your customers. 1 star for the employees they're awesome people. You have been WARNED avoid Movado outlets. I would recommend Kay's Jewelry for purchasing they have a 30 day return policy and the latest watches out. Movado outlet does not :( read more

I was looking for a really nice Movado watch that I can treasure forever! I picked out the rose gold chronograph one! Gorgeous! I already receiving good compliments! It was on sale which made it even more rewarding experience! Dan who was my salesman was very friendly and put the watch on for me! He even went in the back to get me a brand new one! He set the dials and the bracelet fit perfectly no taking any links out! Thank you so much for your excellent customer service! I hope the battery lasts and the quality meets Movado expectations! Thank you again Dan! read more

5 stars! Big fat shoutout to Deborah for helping us out today, she was super sweet, super patient and super friendly! Anytime we wanted to see a watch or had a question, she would help us out, without any attitude at all and she was all smiles. :) She was also apologizing to us at first because she had to pick up a phone call when we first entered and she was saying that she didn't want to ignore us. It was fine, we weren't trippin at all but I appreciate the consideration. So we ended up buying 4 watches. They were j00g and there's a sale going on til April 4, I highly recommend you check it out. 30% off select watches and an additional 15% on top of that, it was pretty good, good enough for us to buy 4 watches, 2 Movados and 2 Lacostes. So a good sale and really really good service, today's visit gets 5 stars and I hope to be back soon. If you're ever in the store, look for Deborah, she's the sweet little lady with red hair and glasses, she made the visit so pleasing. And to think I didn't want to go in at first because I was super intimidated and didn't feel like getting attitude from some snobby employees. I hella was wrong! Thank you Deborah! And the guy at the front welcoming people in was also very nice and friendly, I think he was the Asian dude. :D read more

Well, the time came again to visit Art while we were doing our Christmas shopping. He once again greeted us and was very helpful. This time not only did I leave with a new time piece, but my fiance did as well. We Both opted for a Series 800, different models of course. Myself with a 2600074 and the a 2600035 for the Mrs. When ever we are looking for new watches we will be looking for Art, every time! read more

Stopped by the Movado store looking for a B-Day gift for my best friend. I have 0 knowledge of their product so I felt pretty silly going in here. HOWEVER, got lucky and met this SUPPPPPER helpful sales rep. I think his name is Debin or Dabin ( sorry if I mispelled your name, but OMG this guy was patient and professional. Answered all my questions and guided me through the entire product line and promotions. Definitely a positive retail experience, highly recommended if you are in the market for a Movado. read more

Finally planned to shop around at this location (other is Vacaville, Ca) on Sunday, 7/13/14 as we had some time before heading to San Jose. The store had a great vanilla smell as we entered and we were greeted right away. The staff was courteous and letting us know the current promotion they had (30% for 1, 40% for 2, and 50% for 3 watches), which was a great deal if I hadn't purchased 2 watches recently for mother's and father's day. Anyhow, i continued looking around and found a nice blue face that i wanted to try on. again, the associate (wish i remembered her name) took her time letting checked out more than one without any hassles and suggested if I could buy different combo of brand to get the big 50% discount. I enjoyed the experience and did walked out with a good discount for another Movado time piece (blue face one, yippeee). No doubt, i will check this store out when I'm in the market for another one. read more

The store manager was very helpful. He reached to me once he returned from his vacation and apologized for the inconvenience. He tried his best to solve my issue. He asked my watch's style number and requested for approval from corporate to exchange my watch. Once he received an approval from corporate, he contacted me right the way. However, his store didn't carry my watch, so he has asked another store to ship it over. I am very appreciated his help. read more

Went to Livermore outlet store today to get a battery replacement for my movado watch. I was told they did not have the right tool to replace the battery in my particular make of movado watch.. So I drove to sears and the nice lady took care of the problem... she also gave me a two year guarantee on the new watch battery... now that's customer service..so sears jewelry repair can service Movado watches but movado can't service their own... Go Rolex! read more

I went in yesterday on 09/04/17 and customer service was horrible! The guy that was assisting me acted as if he didn't want to he was rude and not enthusiastic. I do a lot of high-end shopping and it was the worst experience I've ever had in my life. To make matters worst there was a customerthat was shopping there that was also rude. She kept staring at me and as I turn and look to her I said hello how are you she just looks at me as if I'm speaking a different language. I don't know if they're all racist but that's the vibe that I got from the customer and the people that were working there. I would not be buying anything there. I'd rather go somewhere else where my money is appreciated! read more

Worst Movado store I've ever been to. I've spent thousands with this company and have always been taken care of. Unfortunately, the staff at this location are all unprofessional and rude. I've given them several chances to prove to me that it may have just been a "bad day" when I went there the first time. No, they're just rude and have 0 customer service abilities. Avoid at all costs!!! The one in Vacaville has much nicer, professional and caring staff. read more

If I could give this a negative star I would, I have bought several watches from this particular store and spent thousands of dollars always had great service until today. I went to go into the store at 10:10 and the doors were still locked the two women working put their fingers up as for me to wait a minute another woman and I stood outside waiting for them. They opened up the doors at 10:15. When I walked in I said I'd like to have these two watch batteries replaced which I got the reply of we're really busy and have to still open up the store can you come back in 30 minutes?!? Are you serious? I called customer service to complain and was told that this store never had a complaint before which I call BS just due what I see on Yelp alone. Worst customer service ever from Liliana Nakamura if you're that overwhelmed by your job then you shouldn't be working because you are not qualified. Don't waste your money here. read more

This was my worst watch purchase experience of my life. I own multiple high end time pieces. My battery lasted less than 6 months in this watch. Then it completely stopped working. I had to send it to New Jersey for the warranty repair. Something you think the dealer would have mentioned at the time of purchase. I was later informed that since I had the battery changed my warranty was then void. Again something you would think someone have said something. Again Worst experience for the money you spend for these watches. Don't waste your time, there are much better options out there. read more

Went to Movado with my hubby and the baby.. Greeted by assistant manager Art. Very friendly, knowledgeable with the products and helpful.. Needless to say, my hubby got a nice present for Christmas... read more

What a great shopping experience. The store had quite a few Payton's inside yet I was still greeted within a minute or two at most. Art was very helpful, and patient. He created a very easy, no hassle experience. Based on watches I picked out he offered up other suggestions that he thought I might have liked. Finally helping me pick a beautiful watch for myself, as well as picking up an early valentines gift for the wife. I think it's my first time ever bring done valentine shopping before the new year. Art continue to show great patience while sizing my new purchase to fit me perfectly. During this time, filling out warranty information and checking out, we had pleasant small talk about family, neighborhoods, or kids, school, cars, etc. great person with a great attitude. While I was being helped I noticed customers coming and going and all in various degrees of "fashion." Some appeared that they were just working in the garden, some in suit and tie , and everything in between. Each person was treated the same, greeted quickly, spoken to with respect and no hassle/pressure. Anyone should feel comfortable to at least take a look around. I'm sure I'll be back. read more

I bought a Saphire Crystal watch ($3k+). Found out it was defected. Spoke with manager (Chae) who was defensive and said no refund just exchange. I wish I was informed of this policy PRIOR to me calling to let them know that the watch was defected. read more

Staff as well as manager were not very friendly ....funny there were nice each of the 3 times I purchased a watch...but the third watch stopped after 9 months....but no one wanted to help me with this .....They only are nice when you are buying (How Phony) read more