It seems this place has had a lot of mixed reviews. I am in the process of acquiring a new car and have been to Audi, BMW, Nissan, Toyota, and other dealers. Appearance: This dealership i very well equipped, beautifully decorated and very clean. Immediately you get the sense that you are in a luxury dealership. This place has complementary espresso machine snacks and a decor that has yet to rival any other dealership. Costumer service: I can understand that there are many employees and ones experience is circumstantial on the sales rep you get. Marcus Karam is by far the best sales rep I have worked with. He was attentive to my family and dedicated a lot of time with me going over numbers, car comparisons, and explaining the differences between Lexus and other brands. He was not assertive nor did he besmirch the competition. The manager was also very nice and sat down with us at the end of the test drive (RX350 and IS300 f sport). The cars speak for themselves. they are beautiful. As a Buyer I have to try and remain objective although the costumer service component is important as it could indicate the experience you have after the fact. Although I haven't decided on a car nor a brand I was so impressed with this dealership that I took it upon myself to write a review. The definitely set the bar high. read more

We had an unpleasant experience with this dealership due to an incorrect address they took down for my registration which caused me to be late on my registration renewal and remittance on excise tax, which in total is about $300. We were accused by an associate for not reporting this mistake when signing the P&S. Another unrelated incident is we had a failed battery and lit engine light right after a service was done in this dealership to replace spark plugs. The general manager Johnny touched base with us after seeing my review here and offered $500 check to mend the mistake. I am changing this to a three-star to recognize his effort. I think this dealership still needs improvement in their post-sale customer service because I feel we were given very little attention once we purchased the vehicle. Update: Someone named Patrick called us on 3/3 and asked me to remove the review because I have accepted the $500 check. He sounds very threatening to us and we feel very scared of our safety. For that, I would have to change it back to one star because a business should never make their customer feel this way. We will stop all business relationship with this dealership because of the way we are treated and threatened. read more

From sales (Eric) to Finance (Victor) we cant say enough good things about our experience.

I hate hate hate that I have to write this review because I am from Hingham originally and I was looking forward to leasing my next car from Herb Chambers in Hingham but after my ONE experience here and the way they treated me I absolutely can not come back ... I just don't trust them. I have been a Lexus owner for the last two decades. I have never had a problem with any of the previous Lexus's I have owned or leased. They are very reliable cars. I currently have a Lexus lease from California that I brought to Massachusetts a little over a year ago. Last Friday (3.27.20) I heard a squeaking sound so I brought my car in to Herb Chambers Lexus of Hingham so they could take a look. With it being the height of the Pandemic I was very concerned about taking my car in at all but when the sound got worse I figured I had no choice. The car is only a 2017 and I I barely drive it so when they told me my front brakes needed to be replaced I was surprised. I had also thought that brakes were covered because the car was a lease but apparently that was not the case, Okay that's fine I can understand that however I am beyond disappointed in the way things panned out. First they told me that my front brakes were metal to metal and my tires all needed to be replaced but that also wasn't covered under my lease agreement. I was told me that I needed to replace all four tires but that my front and back tires were different sizes so they couldn't rotate them and it was not under warranty so I would have to pay out of pocket to have the tires replaced. I understand that the brakes may not be covered but they wanted to charge me $650 to replace the brakes for a car that I was giving back in August. In addition I had thought that I had gotten the tire package for the car when I leased it so I had asked them if they could look up my lease agreement and let me know. This is the part that I am most upset about and maybe it's because I am so use to Lexus of Valencia (That's where I leased the car from in California) that I almost said okay to the work they wanted to do. Something about the way the woman who worked in the service department dismissed me made my guard go up and I took the car to a friends mechanic down the street from where I live. My friends mechanic first took a look at my lease agreement and said that Herb chambers Hingham blatantly lied to me. My tires were all the same size and they could have rotated them. Also according to my lease agreement my tires are also under warranty!!! He proceeded to do the work on my brakes as well as an oil change for $290.00. Shame on you herb chambers hingham if you lie about the tires what else do you lie about?! I am shaking as I type this review. The woman I spoke with in the phone said she pulled up my lease agreement and my tires were not covered the estimate that i was given was $650 for JUST my brakes. Not only did they completely loose my business on this one transaction I will NOT be leasing a car from ANY Herb Chambers and I will not recommend Herb Chambers to anyone!!! read more

I normally never give a bad review as I feel that most companies work hard to provide a good service to their customers and occasionally they can have a bad day. However, I am beyond frustrated and angry by the experience that I had with Herb Chambers Lexus in Hingham. I am a professional that is very busy, even more so with the challenges that we are dealing with around COVID. I emailed the dealership for their best offer on a 2020 ES 300h as I had already received an offer from Lexus of Watertown. I was overall pleased with the Watertown offer but really wanted tan interior versus the black. The back and forth messages appeared to yield a competitive offer to the point that I drove 47 miles to the dealership with the intent on leasing the car. When I got there, I was met by Evison Tili (if you go there and he is your salesperson, I would advise that you ask for someone else) and he was eager to get the deal together but what he came back was far from what I was quoted through the messages. In fact, I showed him the message from the dealership and he then said the offer did not include taxes. I was very specific in my message that I did not want to be surprised at the dealership and I wanted to know upfront all fees. To add insult to the situation, he proceeded to point out difference on the Lexus.com website. I finally said that I was willing to pay exactly what Watertown offered and if he could not provide the same deal, I would go to Watertown to purchase. The long and short, I went to Watertown, there was zero hassle, they stood by their deal and I am picking up my new car on Saturday. I buy a new car every two to three years and will NEVER walk into this dealership again. If the events that led up to me walking away was not enough, Mr. Tili had the nerve to email me to say he gave me the same deal. I do not think $25 difference in a lease payment is the same deal. Save yourself time and frustration, go to Watertown to buy your car. I worked with Jorge Paiola and while he is a kid as well, he treated me with respect for the process and my time. read more

I had my brakes fixed, both the rotors and the pads, in AUGUST 2019, one year later my brakes were vibrating. I took it in and they said that the pads were fine, I did not realize I had both sets of rotors replaced until I looked at the old invoice, I called them back and they said there was nothing they could do, maybe I stopped too fast??? I just had my rotors replaced again, but not by Lexus. Two sets of rotors in less than two years is inexcusable, especially during a pandemic, when no one is driving. read more

My wife recently hit the curb with our S550, and had to have it towed to be repaired at Lexus of Hingham. We were so pleased with our experience at the dealership. Claudia, the service representative called us as soon as the car was dropped off, and said she would call us back with an estimate and time frame to repair the car. And she DID.....in 1 hour she call and told us exactly what needed to be done. On Monday the car was ready and perfect! Ask for Claudia, but i'm sure they are all great there! Thanks! read more

I bought my car here (ES350) and have had it services several times here...NEVER again. Can't even get anyone on the phone to make an appt - is the place even in business anymore?? read more

I had a great experience at Herb Chambers Lexus of Hingham working with Ryan Tierney. He was very knowledgeable and helpful. I will definitely refer family and friends to him in the future. read more

I brought the car in for my mother to be serviced which was covered under the warranty, but the way they explained a dead battery to me made it seem as though the issue was our fault. It doesn't stop there though. Upon returning home I noticed a paint chip on the car door that wasn't there before. The dealership claimed they had cameras and would follow up with us on this. I've waited patiently for the call and have not received a single follow up in months. They were hesitant and tried to deflect the blame already so I'm not surprised they haven't attempted to make any contact. If you buy a car here, good luck making sure it's maintained or "cleaned" properly. read more

Spent 2 hours in here just to walk out after salesmen being quite assertive that price was non negotiable. 3 days later that "non negotiable" price had magically decreased. Don't waste your time. read more

Without a doubt the worst car buying experience of my life. When we purchased the vehicle in October, financed through our own bank, they did not submit the paper work for one Full week. Claiming that it was our bank holding things up and they did not know why. After confirming with our bank they provided the documentation to that Herb Chambers never sent the information. Then a full three weeks after we took possession of the vehicle, which is more than 5 weeks after we bought it, we received a phone call from them say they couldn't figure out how to make the payment it the bank on the car we traded in, and wanted my social security number over the phone. Never mind that we had provided ALL of the documentation to facilitate this at the time of purchase. I contacted my bank, again, and was again told that is not standard practice and that they need to make the payment. I reached back out to HErb Chambers and asked why this was occurring, and suddenly they were able to figure it out. Now in January, we are approached by a police officer in a parking lot asking where our inspection sticker is! As we look stupefied, we review our paperwork to find 3 things; 1) all the paper work they gave us in the envelope when we picked up the car is in someone else's name! 2) we paid for the inspection at time of purchase, but they didn't give us the sticker 3) they did not provide a registration sticker either, so we can't get the inspection until WE go to the RMV and settle their utter fuck up! Don't purchase a vehicle here! I have no doubt that because I was buying a $19k Xterra from them and NOT $90k luxury car, I did not receive the same standard of customer service. read more

Finally bought my first Lexus and love it. I can honestly say both Brian and my salesman spent a lot of time getting me the payments I wanted. They were really patient with me. Really great place to get a new Lexus! read more

Just walked out from leasing a GX460 from Ryan Tierney at Herb Chambers Hingham. We were planning on driving several other vehicles today and not yet pulling the trigger on a new car to replace the upcoming end of a GLK350 lease. Ryan was stellar--no high pressure BS, no smarmyness, genuine guy, nice to talk to and spend time with and worked with us to get what we were looking for at a fair pricepoint. We got a good enough deal and liked the truck enough to not bother spending all day driving other cars. The inventory guy [forgot his name] was really nice as well and straightforward helping us see what was available not only here but also at other dealer lots with the spec we wanted [we were looking for a "stripper" which is uncommon in Lexus land and got really close to what we were looking for--especially the necessary-to-me base model wheels!] but with nav and heated/cooled seats and a few other odds and ends. Nice test drive as well, we were able to hit the highway and some back roads for a ~15 minute drive. The GX itself is an impressive truck, and being a bit of a car dork I'm excited that we were able to get an "L" badged Land Cruiser [Prado] for when I want to go mess around off road occasionally [no rock crawling though, too pretty those bumpers are to rip them off on a trail!] Service waiting room is clean, well outfitted, and the coffee bar was excellent; the white glove treatment with Herb Chambers coming to pick up the car and drop a loaner when we need servicing was a big plus point as well. My friend has bought 3 Lexus vehicles from this dealer and told me it was the place to go--he was right. Li in Finance was great as well, we realized that we had actually dealt with him before when we got the Mercedes at the last dealer [unaffiliated with Herb Chambers--that was a good buying experience but horrible after-sale experience particularly with service] and it was fun to deal with him again [he even got me to buy something from finance which I never have before!] All in all, the entire process was as painless as I could have imagined and I have owned ~15 cars so have a lot of experience in the area...I love cars but usually hate buying them--not the case today! Highly recommend checking out Herb Chambers in Hingham and asking for Ryan and Li should you be in the market for a Lexus. This is my first Lexus and if the ownership and service experience are anything like the buying experience was, I am pretty sure they have a customer for life. read more

We drove 2.5 hours to see a used Lexus RX 350. We talked to them the night before about it to make sure it was still there. They even called to see if we were still coming in the morning. Once we got there, we were informed they sold it the morning before! They showed us a beat up Lexus instead that didn't have anything the other one had. No trust. If you're far away, don't waste your time! Bait and switch! Brian didn't even seem to care that it happened. "Nothing I can do about it now." Bad customer service. Very disappointed. We also noticed it was still on the website later in the day, called to see if it was available. Of course it is! Don't trust them. Update: 5 days after visiting and the car is still available online. read more

Hi there. I visited your Lexus dealership in Hingham MA on Thursday March 2nd. Dave Richman was the consultant. Soon he started showing his inconfidence and ignorence. While I was asking specific questions about the car, he showed his negative attitude. All he wanted to talk about was the price only. He never gave me sufficient info about the vehicle. I asked 8 times about the second key and he never answered if he had it or not. The wheels on the car were spray painted and the paint was peeled off only on the outer side of the rims. Dave said that the rim guy was taking the wheels to fix them. Then he asked me three times about financing and I answered about my credit union three times, he kept asking "So you want to pay cash?". Then on the test drive he forced me to avoid the appropriate route for this car and I had to sit in traffic at every set of lights. The manager and I agreed that my mechanic can take a look at the vehicle. The next day I received an email from Dave to come in for another test drive. I came back and he refused to confirm his email saying that was their follow up team but not him. I still have the email with his signature and contact stamp. Then he again had mentioned: "The price is the price", I said I'm here to test drive it again as you (or your follow up team) asked me to come in for. So I told him about a proper test drive with rapid accelerations and sudden slows, just as I was directed by my mechanic and he said ok. After the test drive I was left on the lot for 30 minutes without any explanation from Dave. I checked the car carefully but he locked it so I couldn't check it inside again. I found out it has been broken in before because the driver's door wasn't aligned. That probably happened because the car has been towed. The rubber spray paint still remained on the rims after he said they were fixed. He never answered, again, about the second key. I told him I was not trading in my existing SUV because it was my wife's car. But he insisted to appraise my vehicle. I didn't know why, honestly. So I figured he abandoned his customer(me), I think they were closing soon and he was ready to go home. Plus there was no traffic on the streets while he was complaining about how he wanted to go home on time. At that point I figured he didn't want to deal with me and left. The next day I got a phone call at my work about my visit without my express consent. I think it may create an issue down the road for contacting my employer regarding my personal business. Overall the sales consultant was so unprofessional that he couldn't provide with what was done during the pre-delivery safety check on the car. He gave me an BS answer on my question about the brakes: something like 3,5 mm wear was obviously bizarre! I have all the pictures an emails proving my words. Sorry, but there is no quick sale when it comes down to a specific car when you ask for a full retail price on it. read more

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Best dealership I have ever dealt with. The service & customer service department here are on a whole other level which I have never experienced. Had to drop my car off for two days for routine maintenance. They offered me a loaner car, which I said no I don't need one but they insisted. Which was a brand new 2017 gx350! So I got to drive that around for two days without tracking the mileage mind you. They offer to pick you up and drop you off also. They give you free car washes & vacuuming even if you're just driving by and need a free wash. They have a beautiful waiting area with very nice elongated gas fireplace and free cafe! Needless to say Lexus is in a league of their own. The best part was they didn't torch me in the wallet when it came to the bill. I will absolutely be back. read more

Sales reps are too pushy! We went in looking for an SUV and as of today 9, yes, 9 phone calls later "following up". They even have the receptionist calling us? I was planning on buying the car but will go to another Lexus dealership. I don't think taking a week to think about a large purchase and to look around is too much. read more

I'm giving a 2 Stars because Kevin and Joel is cool to work with but they need a better team. I was hoping that Mr. Michael Shafman will see my review of this dealer as I saw your interview on the newspaper mentioning that you do check dealer review. I would like to express my buying experience at Herb Chambers of Lexus Hingham. I did not expect to have such a bad experience from Lexus and this was going to be my 1st Lexus. Almost bought the car at your dealer but I end up buying both IS350 and the RX350 from elsewhere. I am not trying to get anyone in trouble but I didn't expect to have such service. I almost bought this car(VIN#JTHCE1D20E5001240; 2014 IS350 F Sport) on Monday 4/11/2016, (I did all the paper work and sign the contracts) but I am glad I DID NOT give them the check and I was going to pay this car in full. Because when my dad (mechanical engineer) did the final check on the car and opened the hood and saw there's rust under the hood, the metal above the suspension on the passenger side(sorry if I didn't explain it well), not only that but the passenger door need to be fixed (showed the delivery manager when we go through the car and he agrees that the door is "weird") told the sales person John Martinelli 3 times but he said the door is fine and of course it is not fixed as promised. This car is only 2 YRS old and it is not NORMAL to have rust in that area. Spoke to the sales person (John M.) and the service guy (Andy I believe) I was told that it is normal to have cracks and rust there, and it is just chip off paint and the water went in that area (not sure where the water came from as it is under the hood). I did all the research before buying the car and obviously CARFAX said NO accident. The dealer stated that there's No Accident and only One Owner. The dealer, business manager Kevin is cool to work with but he needs a better team. The sales person John Martinelli is extremely hard to work with. I asked him the features on this car and he talked loud(I'm not comfortable with his tone) and didn't bother to show me the features. Ok, fine so I just did my research online about the car because I really liked the car (Red leather seats looks really cool) I even have to ask Kevin if there's any other sales person that I can work with. Another sales manager Madison Callahan got involved and told me that I can ask for Brian on Monday when I go pick up my car. I clearly asked Kevin through e-mail before getting to the dealer that I would also like to see another model RX350 because my family and I were planning to get both cars. So after the terrible test drive in the IS350 with John, I asked if he is going to show me the RX350 that they have in their inventory. Then he start yelling, I am not exaggerating. But he did yelled and asked "wait, so are you getting the IS350 or the RX350?" so I explained to him I want to see both. So he quickly show me the RX350 but he doesn't even know if that car is SOLD or not. If it is sold, I do not know why he is showing me that car. Once again, he yelled and asked if I am looking for a RX350 base or F sport. But I am new to Lexus model and I do not know what is the different between the Base and F sport. But yes, he yelled and asked " DO you want to see the BASE or the F sport??" and I told him I don't know. He might thinks I am joking around but I am not. I worked full time and I will not spend my time after work to joke around. At that point, I gave up on asking him anything. I didn't want to get yelled at. After Monday, I went to different dealers (Ira Lexus in Danvers; AutobahnUSA; Foley Motorsport; Northborough Lexus) around Boston area and look at different 2014 IS350 F sport and classic ones also spoke to 4 different sales person. All of them said the same thing. It is not "NORMAL" to have rust under the hood, it must have some kind of accident or broke down in the past. But this Herb Chamber Lexus Hingham told me it is Normal. They now dropped the price from $35,398 to $33,998, and this is what they called "Pre-Own Certified" Vehicle? I am waiting for my $500 deposit that I putted down. As they said I can get the refund back if I end up not getting the car so I walk-in and talked to Kevin in person on April 12th, 2016. He did mention it will take 3 to 4 days to process. I waited until Tuesday April 19th, 2016 and Wednesday April 20th, 2016 to e-mail Kevin and Madison and have them help me to check the status for the credit as I have purchase my cars elsewhere and I just want my money back. I decided to give your dealer a call today is April 21th, 2016 because I was thinking maybe there is a disconnection through the internet or if the e-mail access is not available at the dealer and finally received a feedback from Kevin on the phone by telling me that the credit refund form(hand written form) that he submitted on April 12th, 2016 someone have misplaced it so the refund was not process. So I am disappointed that they do not do any follow up. read more

I had an extremely poor experience with them over the past months buying out a car that I had leased with them for three years and am still struggling finalizing with money that they owe back to me. There was no one enabling the process and everything had to be pushed by me for completion. They got the loan rates incorrect, forgot to complete specific service items, required 6-7 visits from me and just overall the customer service was unacceptable. And I was just buying the car that I had already been leasing for 3 years. I'd really recommend not going there and doing business with them and going with another luxury car vendor. read more

May 25, 2016 we went to this dealer for our first and last service. Our appointment was for tire rotation, oil change, and the complimentary car wash. Our 2014 Lexus RX had 15,145 miles. Our Service Advisor, Brian Tierney was very personable and proceeded to explain we would be getting the 15,000 maintenance. When I asked what that included Brian advised it included wheel alignment & new windshield wipers. Also, they would perform the oil change, tire rotation, and car wash. I was totally confused why they would do a wheel alignment on a car with 15,000 miles and no steering issues, etc. I could not believe what I was hearing and stated we wanted an oil change , tire rotation, and wash. Brian said he was not working on commission so even though the maintenance schedule called for more services, he would do what we requested. Obviously our bill decreased significantly. We left the dealer and guess what - the car was not washed ! Brian left a voice mail stating he personally saw the car going into the car wash. What can I say, the exterior was dirty! Windows dirty, same old road dirt on car. Perhaps, we should have opted for the unnecessary services. This dealer site was anticipated as a more convenient service location for our family members & friends that drive Lexus cars. Our thinking now is not to go here and try local service sites. read more

I recently bought my first Lexus, a pre-owned CT 200. A friend who is a Lexus lover brought me to the Hingham dealership. Eddie was our salesman, and he was just a terrific guy, a real grown-up with experience in the business world for many years. He was genuine, good at explaining the differences among the cars we looked at, and patient with my insistence at driving 5 cars to compare the ride. He came to my office so I could sign the paper-work which was incredibly generous and convenient. He will deliver the car to me at work this week. What more could I ask for? Thanks Eddie, for making this a great experience. Eileen C read more

We moved to the Boston area from NJ where we leased 4 Lexus's. Our experience at this dealership was the best we have ever had. The staff was exceptional, the facility was state of the art, and the services they provided were the absolute best (they pick up our car and leave us a loaner at our home whenever we need service - even though we live an hour away from the dealership). As long as we lease a Lexus, we plan to deal with Herb Chambers of Hingham. read more

What a great experience. John Martinelli is the best salesman and helped me surprise my wife with a new car for Christmas. Everyone at Herb Chambers Lexus of Hingham was great and the new store is over the top nice. Thanks and Merry Christmas. Steve Gorman read more

Awesome Dealership!!! During the past 3 months my gf, my gfs friend and I have all purchased a Lexus RX350. Tarek and Beshara have been great to work with. Both guys are very knowledgeable, patient and only concerned with making the car buying experience simple and stress free. The sales manager Brian was also terrific always concerned with the customers experience. Tarek was always there to answer any questions and took care of every last detail. Beshara made the financing easy and pain free. It's nice to finally find a dealership with employees there for you. Great facility and great people. read more

Unfortunately I had an accident late last fall with my Lexus. However I was able to find the exact car at Herb Chambers in Hingham. Yay! However the ending experience was not as exciting. And to boot the sales manager was referred to me from a friend. Once the agreed upon price was set I asked if there are any other charges. They did not disclose their delivery/setup fee of $500! I bought the same exact car at Lexus of Danvers 6 months earlier and their fee was $0. I did not see this charge until signing paperwork and writing a check. At that point i just wanted the deal done. They did a great job at delivering the car to me, however they failed to deliver on an agreed amount to be sent back to me as part of our deal. I have it in writing. I then emailed the sales rep asking twice with the ole "check is in the mail" response. I never received anything. After asking twice I gave up. If ole Herb needs the money that bad to screw customers on a written contract then so he it. I would not recommend this dealership, only because I feel you should deliver what you say. read more

We had a very positive experience and purchased a ES300h. The service was outstanding and we left with an awesome machine. Joe Sullivan was very knowledgeable and helpful. He has a knowledge of cars beyond his years. read more

There are so many great things to say about this dealership that I don't even know where to begin. I currently lease an IS250 (following my prior purchase of an RX350) and service has been impeccable throughout my involvement with Herb Chambers Lexus. Each and every staff member has treated me so kind and continues to do so as if it was the very first day I walked into their establishment. Perhaps the most impressive aspect of the staff is their knowledge base and how they will pull together to assist you with whatever you need. I have been a long time customer of Herb Chambers Lexus and will never go anywhere else for my vehicles. From the car detail and wash provided after each service visit to the free espresso bar while you wait and everything in between, I would recommend this place in a heartbeat! Thank you Herb Chambers Lexus of Hingham for always going above and beyond to make sure I am taken care of!!! (With a special thank you to Ricky Medeiros, Service Director). read more

Herb Chambers Lexus of Hingham - 2015 Lexus IS250 - Christmas gift to myself - December 2014 - Car Dealers Near Me - Hingham, Massachusetts

Sales people very nice. Talked to the owner and his awful attitude totally turned me off from this place. So unbelievably rude. He will never see a penny of mine. read more

Herb Chambers Lexus of Hingham 141 Derby St, Hingham, MA 02043 Lexus Dealer PLACE DETAILS Cheri Pitera 23 hours ago If I could give less than one I would! LOUSY reception on my RX350 radio and third time in to Lexus for this issue - 2 different dealers. This time Hingham - arranged a valet, gave my number for contact and saw on work order in 2 places. My fault for leaving the key in the car, valet came to my office, took my car, left a locked car here and I had no idea he had come, there was no contact. My coworkers asked me where my car was which is when I found out it had been taken. I called Lexus went through 3 people to get to service and explained that I needed my car back same day since although I had said I didn't need a loaner vehicle because I would be at work all day, I would need a ride home at the end of the day. Was told they would get car right in. Later in the day, I called to check status and was told it was taking a long time because they had to remove the dashboard to put new radio in - SURPRISE! I again asked to be contacted when car was returned. Car was returned sometime yesterday afternoon, while I sat waiting in my office to hear from valet that it was returned. For some unknown reason, the valet had left me a black RX350 - same as mine - and rather then returning my car where they found it, they opted to put it where they had left the loan vehicle in the morning. As it grew dark I called the dealership - no answer at service so I went out with a flashlight to check my parking lot and found my vehicle unlocked with the keys in it right where he had parked the loaner - good thing I know my license number because the cars are identical and the spot where my car had been taken from was still empty. Super frustrating, I had asked to be contacted when vehicle was returned. I have had service on a variety of other vehicles--Infinity, Audi, Mercedes and Land Rover and never had my car picked up and returned without speaking face to face with valet. Then the cherry on the sundae - I couldn't work on my radio because I had to You Tube how to shut off the GPS. Texted Lexus for help resetting some of the controls and it is now 10:45 am and based on my experience, I do not expect to hear from anyone even though I texted a request at 4:51 last night! Live and learn, there is no value to a certified vehicle if it is too difficult to deal with the Lexus dealerships!! I would never do it again! Be advised.... Like Share Add a photo read more

Mark Hausman worked with me when I purchased my vehicle from Herb Chambers Lexus Hingham. He was so nice and took so much pride in working at Herb Chambers. You could tell how knowledgeable and dedicated to the brand he was and made me feel very comfortable, confident and happy with my purchase. He helped me through the entire process from figuring out my budget, getting the plates, inspection, and so on. He really deserves extra recognition and is the reason I chose to buy my vehicle at Herb Chambers. read more

There have been very few times in my life where I write a letter of praise to a company regarding service. A company and individual have to stand out tremendously in order for me to do so. My 2004 Kia, I bought from Herb Chambers as well, with close to 200k miles was struggling and I knew it was time to buy a new car. After working a 10 hour day in Newton I raced home as best I could in an hour traffic to Nashua, NH to pick up my boyfriend. We then started our hour and 35 minute drive to your Lexus of Hingham store. Yes, you are reading correctly- it was going to take me almost 4 hours of driving for this entire trip. During the nearly two hour drive to Hingham my boyfriend, who had worked a 12 hour day tiling, kept questioning my decision to purchase from Herb Chambers again. "I can't believe we are driving an hour and a half they can't be THAT good... You might have to pay sales tax because they are in Mass...I am sure we can find a car closer to us!" When we arrived at the dealership we were greeted by a smiling receptionist. We were introduced to Jamal, who was great in bringing the vehicle up front quickly. Obviously I knew I wanted the car after my test drive. Next step...financing. After waiting about 30 minutes my boyfriend was exhausted. We went into Joel DiLillo's office just ready to get this done and drive back home to New Hampshire. Within seconds his high energy and smiling face changed our moods right around! We started talking about our recent move, my past purchases at the dealerships and the Patriots! My boyfriend was very happy to talk.... and talk....and talk ...all about the Patriots that by the end of it I nearly had to drag him away they were having such a great time. Joel said the bank wanted to charge me a high interest rate but he knew someone and was going to call him the next day and try and get me a lower rate. We kept Joel in his office until close to 10pm. He was professional, funny and genuinely happy that we left with a bit more energy than we arrived with. The following day Joel worked on his day off to get me a much lower interest rate and emailed me the wonderful news! He provided us with absolutely incredible service. I am writing mostly because of Joel DiLillo. To say he went above and beyond my expectations would be an understatement. The Herb Chambers Companies are very lucky to have someone so dedicated working for them. He worked tremendously hard to get me the best rate - even though he didn't have to. Joel knew that even if I had to pay a $1200 sales tax or a higher rate that I was still going to buy the car. He is different because he was helping me...he wasn't selling to me. He treated me like a family member - doing his literal best. I can't tell you one company that would have called another business on their day off to help a stranger like that. He could have easily written the deal and been done..but he went beyond what a Finance Director would do. THAT is why I purchase from Herb Chambers Companies and will continue to for the rest of my life; because they hire amazing people like Joel who care. Thank you Herb Chambers and thank you Joel for everything! Oh and by the way...my boyfriend now understands why Herb Chambers Dealerships truly are as he says..helping us buy a car and not just "selling" us one. read more

Absolutely disgusted by their lack of service and disregard of customer's time. Leaving messages for the collision dept to get back to is hopeless and schedule for service that is already paid for is a joke. Someone better get back to me and make this right Herb Chambers sir, i hope i wont have to turn my back on your business, ive been a customer for 12yrs!! read more

First off, there new dealership is, BEAUTIFUL!!!!! My husband and I returned here because of what a great experience we had last time. They gave the most money for our trade. Ed Lapanas was our salesman. He was AWESOME! After working with us for 2 weeks I have my new car! Big thanks to Ed Lapanas, he is the best!!! read more

I recently purchased a used Audi from Herb Chambers. Everyone that I worked with from Eric (Sales), Kevin (Sales Mgr) and, Vitor (Finance Manager) were awesome to work with. The process was straightforward without the gimmicks and back-and-forth that's typical of some other dealers. If I am ever in the market for a Lexus or a used car, I know which dealership I'd be headed for first! read more

An experience with one sales employee who was quite tall and who had dark skin created a huge negative. The rest of the folks here were good. This dude has the nerve and rudeness to tell us customers (our family shopping here) that we are wasting his time since we could not reach an immediate agreement. He was "unhappy" because he didn't get his sale right away. Care only about the sales and not about building a relationship. Fire his X$%!!! And maybe also the person who hired him. read more

I have a 2016 RX in which I brought it into the Hingham Lexus to check out my Blind side monitor in which it was not working. To make a long story short, they refused to replaced the module that was causing the BSM to not work all the time and let me remind you the car is still under warranty. I brought the car down to Lexus of Watertown and they replace the module no question asked. To make matter worst I had left a voicemail for the service director 2 days ago and still no call back. I just wanted to talk to the service director to find out why they refused to replace the part for me, but Lexus of Watertown did replaced it and what is the different between the two dealer policy? They just lost a customer because of bad services and refusing to replace part when the car is still under warranty. Lexus of Watertown just gain a customer. read more

Do not purchase your car from the hingham location. My fiancée and I went in to buy a GX on Sunday and was told that since Monday was a holiday (patriots day which is only a Massachusetts and Maine holiday) they couldn't process paperwork until Tuesday the earliest. I'm not sure why the paperwork wasn't ready on Tuesday but he got the call to come in on Wednesday. He went in on Wednesday to sign and finally drive the GX home. He was told the registration would be there on Friday and they would take the car to the gas station down the street to get it inspected. (They don't have the machine to do it there, Sharon does). He called Friday morning and left a message to see what time to come down to get the paperwork and no called him back. He then went there at 2:00pm and was told it wasn't done. Someone dropped the ball. The registry is open until 5, someone should have went then and got it done. He now has to go back on Monday to pick up the registration and get it inspected. This is a huge inconvenience, we now have to drive around all weekend without an inspection sticker. I would expect this from a used car dealership but not a Lexus dealership. I bought my RX last August in Sharon and had no issues. It should not have to take over a week to sign the paperwork, get the registration and get it inspected. Lexus should care more about the customer and get this done even if the salesman is off. I would recommend if you are in the market for a Lexus to go to Sharon or Lexus of Watertown. read more

In all my years, and I am over 50 I have written maybe a dozen reviews, and all have been positive, except 2, and this is the second one. We have a Lexus 580, and wanted a newer LX equivalent as we like the size to haul our kids to college, have dogs who go with us, etc. Our current SUV is over a 160k miles, runs great, but it is getting old and we really didn't want to take any long trips with it anymore. Unfortunately with the start of college drop off's coming soon, we have a bunch of long drives coming up and we said, let's trade it in now. My wife loves the SUV and we go to Lexus of Northboro and always had great luck. So we don't want to buy new this time (both of us have owned a Lexus before), so we wanted something with 10K or so miles and the only one was here with "Herb". We wanted to go back to Northboro, but we had always heard about "Herb" and said let's give it a try. Great news is Marcus the Sales Rep drives to our house to show it to us, 5 stars as we are an hour away! This was on a Thursday, I said, fine, let's do a deal, have the manager call me on our trade-in for the old one, and we said "if" we come in on a Saturday we want to drive home as the following Thursday we needed to head to Vermont to drop off our youngest daughter. That is the deal, close today on Thursday, pick it up Saturday can you do that deal, and the answer was "we have a deal". Saturday comes and then the fun begins. About 3 hours before we are to head out we get a call from Marcus, "oh we just realized we don't have the title" you aren't getting the car today. I tried to call back, as if I am not getting the car, then why go in, or I need another option if I can't get it. No return call, so we decide to drive in as my wife would like the new car and we should get it Monday, but I am not a happy camper. When I arrive I make it perfectly clear that I am not happy, and why didn't they check sooner and they "couldn't give me a timeframe" when they could have a title. The manager Kevin (I believe, but Marcus boss basically if I have the name wrong) tries to make amends and says I will throw in an extra year, and get you a rental if it doesn't arrive for your trip to Vermont. Not happy, but we go forward, they should "get it any day". Go to the loan guy Joel, cheerful guy, quotes 3.x% interest and I say, hmmm, I thought we could get around 2.8%. Nope, no can do. Then 45 minutes later after talking my wife into some added insurance, suddenly "you know what, I am going to get you 2.74% interest." Seriously, that get's a 1 star, as that is what we should have got to start with, that was a game, and not appreciated. Then we have to put a deposit down, but will get a credit next day once some paperwork goes in for $500. Marcus/Manager commit, worse case you will get a full size rental car (same size as LX so you can fit all the stuff in, plus us) before Thursday, if title doesn't come sooner, but we will get you a car. We shake hands, not a great experience, maybe 3 Stars at this point.... Monday comes, no word, no one contacts us. Tuesday comes, no word, I finally call at 2pm, can't get Marcus to talk so I get Kevin. "Oh Marcus isn't keeping you updated", he says when I ask, why is it I am calling you and you are not calling me to keep me informed?" I said what about my rental, I will need it tomorrow, "frankly it was like he forgot", oh tomorrow, oh yeah of course I will get right on scheduling that. If I hadn't called it wouldn't have happened that was clear and my impression. My wife gets an email from "Rickie", and then a call from Marcus, we will be at your home between 9:30-11:30am to drop off the car, so be home. We have the right size vehicle picked out, we are cleaning it now, and will be all set for your drive to Vermont. Still at 3 stars, but still feel like this isn't a well run shop here, or our lucks sucks. 12 noon the next day, no show. So my wife calls, asks for Rickie. He says, "oh no one showed up, oops looks like someone took your car for another customer (no lie he tells us that, guess how that made us feel), so we will see if we can find you another car". If she hadn't called again, she would be waiting. Unfortunately then he called and said I can't get you the right size vehicle, so we found more like a highlander size, we just cleaned it up, they just left. About twice as long as it takes for us to drive there, they showed up, and we assume they went to lunch. My wife of course was waiting to be there, and no one called to say, we will not be there for another 2 hours.... Now they are at 1 star.... All during the sale I heard about the "Herb experience", and frankly I didn't see it. On multiple fronts they missed expectations, they didn't make their time frames they gave us, even on the same day. They were not on top of it from the moment after we said we will buy, seems like because they thought it was in the bag a huge gap in follow up and attention to detail. read more

Just bought a car here, had an awesome experience, Mike Boden, in sales took care of everything right on point, they were able to work around my schedule. read more