This will be the easiest review I have ever written - my experience with Lexus of Hingham has been outstanding since last year when I purchased my first Lexus. I traded my ES 350 in a year later- I know it sounds crazy but I should have bought an AWD vehicle and realized that was important to me. Trading in my car one year later in Lexus of Hingham was the easiest process I could have ever imagined. I worked with Marc Francois in Sales. He was so great to work with. I never felt pressured but I knew he was truly trying to help me find the perfect car for me at the price that would work for me. For the first time in my life, I negotiated the purchase on my own without assistance from my husband or relative. That is how comfortable Marc made me feel. I would absolutely recommend working with Marc -he was amazing to work with. The final step to complete the purchase of my new RX 350 was such a smooth process. I worked with Joel DiLillo to close out my previous loan and finance my new vehicle. Joel was not only incredibly knowledgeable and quick at completing the process, he was very funny. He explained additional coverage that might work for me and described the benefits in full. He was truly the best! As for the Service Department - I have been servicing my car at Lexus of Hingham for the last year and I work with Ryan Tierney. Ryan is always so helpful whenever I have questions or need assistance. I truly feel comfortable asking any questions about my car and know they will be there to help me as quickly as possible. Lastly, I asked Joel what it was like to work at Herb Chambers and he could not say enough great things about the way he is treated as an employee. As a customer, this shows through in the service I receive from every department I have worked with at Lexus of Hingham. This dealership is all about Service! I love the Lexus brand but service from every employee is why I stayed with Lexus! Thanks to everyone!! Can't wait to drive my new car! read more

TLDR The best car buying experience I have ever had! I was in a search for a Lexus NX, I have looked all over for one and I came across one at Herb Chambers Lexus of Hingham. I did my research on the vehicle and knew that this would be the best option for me. After long days of looking for a specific NX, I finally found it. It was at Herb Chambers of Hingham, Herb Chambers has an excellent reputation. I wanted to make sure I would have a good experience,so with that being said I looked at every google review positive and negative of the Lexus of Hingham, and I kept seeing the name Mike Sarkis pop up over and over, and his customers would go on to say how much of an excellent experience they had with him. So I went ahead, reached out to Mike and scheduled an appointment. He was polite, personable, and knowledgeable when we first met. He went in detail showing me the features of the car, once I came back from the test drive I was ready to work out some numbers. Mike was beyond easy to deal with and down to earth, it wasn't your typical experience of going back and forth, I told him what I needed to happen, and he made it happen for me. Everything worked out perfectly. We then went to meet with Joe the finance manager and had a great experience with him as well. Joe was a very nice man, and was able to provide valuable information, without the runaround. A few days later I returned to the dealership to pick up the car, everything worked out perfectly. Mike had the car detailed and fully gassed up for me, even at the end of his delivery I felt like his only customer. Not at one point did I feel like just another number, I felt like the only customer in the dealership and he was solely focused on making sure he was there to answer any questions. I would highly recommend Herb Chambers Lexus Of Hingham, and I would most definitely recommend dealing with Mike. This is one of the best car buying experiences I've ever had. Thank you again! read more

We had the best experience at Herb Chambers Lexus of Hingham. We made the decision to look at this luxury car and were very pleased with our decision. We entered the building and our sales consultant - Jamal McRaiby - welcomed us and let us know he could respond to any questions. He gave us some space to look at the variety of cars. When we were ready, we approached him to ask questions and take the different vehicles out for a test drive. We LOVED the way the Lexus RX 350 drove and made the decision to purchase it. Jamal was such a professional throughout our time as he made sure we had the best experience. He facilitated having the car ready, registered, new plates (which we requested) and so much more in record time. He warmly welcomed us to the Lexus family. In addition, we met with the General Manager - George Sarkis - who tries to meet all those who purchase their cars. We received such individualized service from the entire team - including Joel DeLillo - who handled the paperwork. We traded a car and purchased a new one. As you know, the new cars have lots of advanced technology. Steve came to our home to teach us about the variety of features. This is really personalized service from the beginning of our entry into the building and forward. I also want to mention Christine who works the front desk. She has the perfect personality as she is upbeat and welcomes everyone both in person and on the phone. The Herb Chambers Lexus of Hingham is an amazing team and I highly recommend this dealership! They want to work with you. read more

Let me start off by saying how great my experience was at Herb Chambers Lexus of Hingham! I have never bought a car from a dealership before, I have only bought used cars and I am not disappointed by the hospitality of the staff at this dealership. I was helped by Joe Sullivan before even stepping foot into the building which really set a great impression. I had mentioned to a friend that I wanted to look at a new car and next thing I knew, they had picked up the car at the Sharon location and brought it to Hingham for me to check out! He gave me a link to the car online so I could look at it and research before even coming into the dealership. Joe was so helpful and reliable from the first text to me actually signing the papers and driving my new car home. He is very knowledgable and personable and I have already put in a good word for him to someone I know who is looking to buy a new car soon! Joel is also great to work with! Being so young, I don't have much in the way of credit but he made it possible for me to get the loan I needed to finance the car I had fallen in love with! Both Joe and Joel have made something I thought was impossible, a reality and not to mention both of them had great patience when I brought my 2 year old in with me. All around I had a really great experience with this dealership. Every one of the staff I had met here was kind and very accommodating. read more

I love Herb Chamber's of Hingham! Ricky Medeiros, Service Manger and his team (Paula, Ryan and valet staff members) are phenomenal. They are very honest and trust worthy. I am so thankful to have met them as they provide exceptional customer service. I feel that when I bring my car to them I'm always in good hands. Although, most people have concerns about going to the dealership and being charged an arm and leg. I can always count on these guys to get the job done right. When I first purchased my car I went to "Foreign Motors" in Allston, MA who sold me a car that had safety issues. I knew there was something wrong, but I wasn't quite sure what. I took my care to Lexus in Sharon and expressed my concerns. Ricky was amazing and fully had his staff diagnosed the issue for me. Upon giving the report to Foreign Motors they refused to fix my car and the diagnosis report saved me thousands of dollars. The judge ruled on my favor and all of the safety issues had to be repaired as specified in the report. Moral of the story it's best to pay to see the experts than taking short cuts. When I upgrade to another Lexus it will be from their dealership because I know they are always looking out for my best interests and safety. Signed a happy 6+ year customer, Icandace read more

The service experience here is great. Bought a 2013 Lexus GS350. Ryan Tierney was my salesman, and he was honest and forthright about the entire process. We quickly came to a number, and although I had to wait for quite some time for their finance guy to put the deal together, we found something that made sense. When I picked the car up, the finance guy (whose name I forget, sorry!) was quick to help me find a warranty inside my cash budget. Everyone here was very personable in my purchase. The thing that really sealed the deal is that the car had new brakes on the front, but not on the back. After driving for a while, they wore out to metal on metal. I asked for a loaner, and brought it in for service. Although I only had the car for 1.5 months, they fixed the car free of charge (without my prompting), and were delightfully kind and hospitable while I waited for the car to be brought out front. Lexus certainly displays omotenashi (the Japanese concept of hospitality) in their Herb Chambers franchise here in Hingham. I'll be back, and love the GS. Special thanks to Tish who handled my most recent service experience! read more

These people are so dishonest it's disheartening. After a few weeks of thought and " haggling" I put a deposit on the perfect car today at 11am and was scheduled to pick it up tonight. At 5:15 I was texted an apology but the car sold "yesterday". My husbands thought immediately " nope, it didn't sell yesterday they got a better offer today". I did not think like that. Why would they lie??? Or how could they do that??? Well my husband called the dealer anonymously asked if the car was available. " it is! Would you like to set up an appointment to see it?" Sure! So we set up an appointment. He called back" I just want to CONFIRM you do have the car? " He's put on hold while they double check... " oh someone just took it for a test drive and might be buying it" - funny I thought it " sold yesterday" and that I had a deposit on the vehicle ( which I do my card has been charged).After a crappy conversation with the manager he said it was sold today. My husband was right which is sad... I love Lexus and am a long time Lexus customer... but wow how does one trust their Lexus dealer after this? read more

December 30, 2016.........WOW!!! While we were lucky enough to be closing out 2016 @ at very swanky hotel, amongst our close friends, we were unlucky in having the task of replacing a much loved SUV. Who wants to deal with that??? Not me and not my husband. Fortunately we were able to turn over the task to the much trusted Herb Chambers. Having bought vehicles from his dealership before, we knew it would be EASY, HONEST, EFFICIENT and most importantly TRUSTWORTHY:) Nothing but the best from Chambers, which was beautifully executed by one of his top saleman, Marcus Karam. My husband picked out a SUV, sat with Marcus to discuss our trade in. They glided through the negotiations, he answered all ???, or sought out and obtained answers immediately, he addressed every issue my husband had. He was simply a pleasure to do business with. My husband would recommend him and Chambers to anyone...but doesn't EVERYONE ALREADY know about the Chambers experience. All we want to say if heading to Chambers in Hingham ask for Marcus Karam you will not be sorry.........We're not:) Thank You Marcus read more

Fabulous experience! Perfection. I had had just come from a different Lexus dealer... the Herb Chambers in Sharon... and had a terrible experience. But, from the moment I arrived at Lexus of Hingham, everything was wonderful. Greg Melanson was my sales consultant. He never gave me a sales pitch. He was addressed all my needs and questions. He was looking out for my needs and gave advice when it was required. He was honest and trustworthy. My advice is to buy from Lexus of Hingham and ask for Greg. I live in Sudbury and he offered to drive the car I had purchased to my home. He spent an hour after the sale to explain everything about the car. The Sales manager, Kevin Quan, was extremely helpful. I was not an easy customer and he researched any challenge I had made about the new Lexus certification process and was able to carefully and accurately explain the details to me. Finally wrapping things up, Joel, with his friendly upbeat personality took care of the financing. Again, buy from Lexus of Hingham... you'll be a happy camper! read more

The receptionist checked with service dept. and determined my 2017 Lexus RX 350 "was overdue" for a transmission oil change. Although I paid an extra $5000 for 5 year full insurance coverage (ha ha) and door to door valet service. I was told valet service was not available. I set up an appt. and drove 11/2 hrs to the dealership. Upon arrival I was told a transmission oil change was not needed at this time. I asked to unstick my map button and have battery checked because it went dead and AAA said a new battery was needed. They told me it would take an hour and to wait. 2 hrs later I inquired about my car and was told they were short of help and couldn't get to it. He said I should keep an eye on the battery! What does that mean? Also was told I would have to return to have my map button fixed. I wasted my entire day and got nothing accomplished. Had considered looking into purchasing a new car but decided to hold that thought. Sadly, the customer service here has gotten worse over the years which is extremely disappointing. read more

I have been on the hunt for a new SUV for months and did a ton of research. While shopping at Derby Street, I decided to take a look at Herb Chambers around the corner. I could not have made a better decision! I was a little weary, being a woman, walking into a dealership randomly - but I was treated with respect and let me tell you, this dealership is beautiful! I wasn't swarmed with sales people, they let me take my time and look around. When I decided to test drive an RX350, I asked a salesman named Jamal to help me. I'm short - only 5'1", so I needed to fix the seat, mirrors etc and he was so nice! We took the car out and I knew I wanted it right away. Though I was pre-financed with my bank, they got me a better offer (I couldn't believe this!). I came back the next day to be 100% sure I could install my daughters car seat in this model, and sure enough it was a great fit. I am LOVING my new car and highly recommend Herb Chambers in Hingham. read more

Herb Chambers Lexus of Hingham was in constant communication with my husband regarding the car he was interested in from the moment we contacted the company online. When we arrived to the location, the staff was very receiving and directed us immediately to a salesman named Marc. Marc was very patient and understanding to what we were interested in and what we wanted to come out of this sale. Marc worked great with us and made us feel 100% comfortable and confident with moving forward with our finance decision. After working with Marc, we were given the privilege to work with the finance director, Joel. Joel was persistent with time and demonstrated extreme commitment towards our necessities, assuring us that we were going to walk out of Herb Chambers Lexus of Hingham with security and major satisfaction. And we did! Not only did Herb Chambers of Hingham gain a sale, but 2 lifetime customers! Thank you! read more

I had an excellent experience at Lexus of Hingham. Every person I met with was professional and knowledgeable. I want to add kind and thoughtful! In the process of thinking about and buying a pre owned Lexus on a lease,I used 2 loaners.. Great cars in perfect condition. The car I got was 3 years old with 8000 miles. There was not a scratch, or a crumb to be seen. It shined like a diamond. I experienced much patience from each member of my team! I never had a sense of being rushed or pushed. I never felt like a question was unimportant or could not be asked again. My thanks and appreciation go to...RYAN TIERNEY, service manager, MARK HAUSMAN, product specialist, GEORGE SARKIS, general manager and JOEL DILILLO, finance director. I love my car!! I feel welcomed back for any problem or question. MANY THANKS TO EACH ONE OF YOU! JEAN W read more

I went to herb chambers Lexus after a colleuge of mine recommended them to me. The minute I walked in the door I was greeted by Ryan Tierney. He was my salesmen. I have had previous issues with credit so I was very concerned about being approved for the loan. Not only did Ryan do an amazing job to make me feel comfortable and very at ease, he was so knowledgeable about the car , options it had and all the included amenities. Ryan was very transparent with the sales price and very upfront with what he could offer as a deal. Thankfully with the help of Ryan and Devin Texiera from finance (who is also amazing and put the whole deal together) I left with the car of my dreams. Thank you again guys for the amazing services you provided to me and the huge deal you landed for me!! I highly highly reccomend DEVIN TEXIERA AND RYAN TIERNEY!!! read more

My family and I have been buying our cars and having them serviced at HC Lexus of Hingham for years. When I wanted a new car, I knew to go in and look for Ryan Tierney in the sales department. He took the time to help me find the perfect car. Even though my trade in wasn't a pretty situation, Ryan worked incredibly hard to negotiate a deal that worked for me. It's such a nice feeling to have a sales consultant who is working for you rather than pushing you into something you don't want. I ended up driving home in my new car just a few hours later! The dealership is beautiful and the staff are helpful. Ryan was awesome and I love knowing that I will continue to have the same service manager that I have been working with for the past four years. I highly recommend Herb Chambers Lexus!!! read more

Krisztina Oliviera is the best car sales representative!!! She's top-notch in my book. If you are ever looking to purchase a vehicle at Herb Chambers Lexus of Hingham, she's the person you want to see. She's friendly, courteous, polite and makes you feel like a friend rather than a customer. From start to finish of purchasing our vehicle, she made sure everything went smoothly. On the final day when we picked up our vehicle, she came in on her day off to make sure every "i" was dotted and every "t" was crossed. Even after we had our vehicle for a couple of days, she called to make sure we liked everything about our car. So, when you go to Herb Chambers Lexus of Hingham make sure you asked for Krisztina Oliviera. You'll be with the best representative ever! read more

We recently leased a 2017 RX from Herb Chambers and had an amazing experience. We weren't sure that we were ready to turn in our 2014 RX as the lease had some more time on on it and we were going to shop around but the people that we were able to work with at Herb Chambers (specifically Greg) made it an easy decision to move quickly on the new car. We were going to be out of the area when the car was ready to be picked up and Greg drove from Hingham to meet us at the Sagamore Bridge to drop off the vehicle and give us the full technology overview. I don't know of many people or dealerships willing to be that flexible to meet the needs of a customer. Thank you Herb Chambers for taking what can be a difficult process and making it so smooth and enjoyable! read more

My experience at this showroom was a breeze. I scheduled to arrive 30 mins before closing time to test drive the vehicle. William Than was still extremely courteous. He made sure to explain every single aspect of the car patiently before test driving including warranty, specs, Carfax, etc. Then we went for a test drive. He was very transparent about the whole process from the start and didn't budge from the asking price. Claimed they don't bump up the price and give discounts. But it seemed like a good deal and a good car so ended up putting a hold on it about 45 mins after closing time. Overall I was pleased with the experience at Lexus of Hingham and picked up my car in two days. Would definitely recommend checking out. read more

This is by far the best dealership ever! This is my second vehicle purchased with them and it's hard to go anywhere else because these guys are just simply the greatest! David and Devin were absolutely fantastic in getting me the car I wanted. No pushy sales tactics, no bullshit, no headaches! And Vitor is simply awesome! He goes over everything and answers all your questions and truly does make the process smooth. I've been to lots of dealerships, but nobody can touch Herb Chambers Lexus of Hingham... Seriously!!! And let me know forget Ricky Medeiros in the service department for always being on top of things and simply being the fantastic human being that he is! These guys are just a great group of people.. Thank you!!! read more