Worked out a deal on a used car via email and over the phone. With paperwork in hand, we had final conversation to say that we would accept their offer. As we discussed payment details with salesperson, he told us someone was there looking at it and he would call us back. After not hearing from him, we text him to find out how to send deposit and he told us he sold our car to someone else. Very disrespectful, unprofessional and just not right. read more

I recently purchased a new SRX and after buying multiple cars in the past, this was by far my best experience! Unlike other salesmen I've dealt with, my salesman Ghali was extremely knowledgeable about the car and walked me through every button - and that was just for the test drive! I felt no pressure at all when I left because I was unsure what I wanted to do. As I was deciding what I wanted to do, I contacted Ghali because I had some questions. He answered them thoroughly and right away. When I decided the SRX was the car for me, I was concerned about the price and again, Ghali was great to work with. The finance manager offered me a rebate as well. Upon pickup, the car was detailed and clean. Ghali again walked me through all the features as well as the Cue system, and I left a very satisfied customer. Since then I've received follow up communications from Ghali and a small "thank you" gift basket arrived today. I'm confident that when I have to get my SRX serviced, Mike and team will take care of me and my car. I definitely recommend Heritage Cadillac! read more

My husband and I went to the used car section of heritage Cadillac to look at a 2008 Audi A4 for my college daughter. She goes to school in Wisconsin so she needed an AWD car for the 1-1/2 hour drive .the salesman who helped us was Ed Duppler. He was wonderful, fantastic, and A very genuine man. It was the best car buying experience I had ever had. I have many cars between my husband, myself and 3 college kids. We own a ferrari, range rover supercharged, BMW, Mercedes Benz and by far heritage was the best dealership I have ever had the pleasure to work with. We paid cash so no financing was needed but we did sit with the financing woman to sign papers and she was equally pleasant and friendly. Several days after buying my daughter her Audi Ed called to make sure she was happy and enjoying her new car. Ed is a huge asset to this company. I would recommend him to anyone looking for a car. read more

The folks at Heritage Cadillac are the best. They have excellent customer service and are very fair. I bought a certified XTS and after 2 months the alignment went out of whack. Rob Milani and Glen worked with me to cover the cost of the alignment. The other sales folks are very friendly and the entire staff is courteous and respectful. You will love this place. I am now trying to convince my wife to buy a Cadillac from Heritage. read more

Very bad experience, would not recommend this dealership to anyone, the sale guy didn't know anything about the price of the car and the sale manager was very rude. I feel like they did not want to sale the car to me. read more

Service manager is very rude and unprofessional! Just because I have an Escalade under warranty does not mean I should be treated like garbage. Heritage of Cadillac would have had a sale of another vehicle in the near future, however, I will never be a customer there again!! And I will make sure to let everyone know my horrible experience! read more

This dealer was extremely accommodating. The sales consultant (Mr. Ghali Bazzi) had complete knowledge of the vehicle we purchased. He arranged for several test drives and used each as an opportunity to explain the many features of the Cadillac CTS-V that we purchased. We contacted 6 dealers for quotes and Heritage was the best and most responsive. Our original contact (Larry Acker) stayed involved in the process and responded within minutes to every inquiry. This is a "No Pressure" dealership. Anyone looking for a Cadillac in the Chicagoland area MUST include them in the search. It was the best buying experience ever. I have purchased over 50 new cars. I asked the dealer if there were sites that would allow me to give them the praise that they were due. read more

John Stout is the man to see here. After getting the run around from another Cadillac dealership in the city, I decided to go back to Heritage where I've had only great experiences. Worth the drive out to the burbs! John went out of his way to help, educate and get the job done. All the while I was driving a loaner at no cost to me!!! I will ONLY be taking my car here for service from now on- they are honest and care about the long term relationships! Today when I came back I was greeted with a hug from John! read more

I went to Heritage Cadillac to check out their new ATS and left buying the car. Not only were they helpful, courteous and patient with me, I didn't even feel like I was in a car dealership. It was a very positive experience and definitely worth stopping in!! read more

Leased my wife an SRX from Heritage last August. We got the car cheaper then a Ford Edge with more equipment, longer warranty, schedule maintenance paid for, always get a loaner etc. We've had ZERO problems with the car. Brought it in several times for routine scheduled service and I'm treated like I own the place. No complaints whatsoever! read more

This was the most stress free and fun car buying experience ever. Due to my hectic work and travel schedule Lou and I worked out the details of the purchase over the phone and via email. When my husband and I arrived at the dealership the day of our purchase, Lou pulled our car up and it was everything he promised. We were in and out within 2 hours AND we got a phenomenal deal! We were so impressed that he scored a twofer - my Mom also bought a car from Lou. Heritage is a class act and Lou Scapellato is the real deal. Cindy K. Wisconsin read more

I brought in my 2013 XTS for scheduled maintenance. I was in and out promptly. Everyone was courteous and asked if I had any additional questions or needed help with anything. It was greatly appreciated. I also purchased my car here and I have to admit that this was the easiest car buying experience I have ever had. It was painless. I will definitely be returning to them in the future. read more

Last week I purchased a 2016 SRX from Heritage Cadillac. Our salesman Charles Hughes was outstanding! Purchasing a car can be a daunting expirence however, Mr. Hughes knowledge and professionalism made it easy! Heritage was just not just competitive with their pricing but, they blew the doors off the competition! Regards, Chris & Kathy Roy read more

The guys at Heritage Cadillac are great! Took my car there for service and the level of professionalism from the staff is outstanding! They go out of their way to make sure you are happy and everything was top notch! Kudos to Service advisor Jason B. and Service Director Mike S. By far the best Cadillac service department around! Thanks read more

I went in ready to buy a new 2012 SRX a few months ago and a terrible experience. I buy a lot of cars, typically used but this time I was going to buy my first new car. I went in excited ready to buy that day. The bad experiences started with the salesman not letting me see the cars and pick one out, he instead sat in front of a computer screen and pick one out for me while judging me I'm assuming by my age that I would not spend the extra for navigation even though I said I was interested in it and said here is your car, and he was wrong because it was not the one I was looking for. When I found the one I was looking for he refused to give me my gm supplier rebate and would not budge on the sticker price minus the other rebates gm was advertising. Here's the price take it or leave it. I left it and bought another SRX else where which we love. The only reason I gave them 2 stars is because the manager called me a few weeks later and we had a good talk and he admitted they screwed up otherwise it would have been 1 star. read more

Use to be a big fan and a customer of Heritage, BOTH Sales and Service - no longer. Made a deal with a salesman for a new car, agreed on price, etc. Went in to pick up the car and pay for it - manager comes back with salesman - NO, I can't sell the car for that! What? your salesman don't know your pricing structure, or did it change overnight? We've been talking about this deal over several days and have finally come to an agreement! Anyway, got up, walked out the door never to return. Lots of dealerships to choose - check around folks. It's INTERESTING I'm not the only this sort of thing has happened to there!! read more

Avoid this place at all costs. I totally agree with most of the other posts. I would give them zero stars if I could. They are nothing but scam artists and liars. The worst of them all is the "manager" Darren. He plays coy while lying directly to your face. I caught him in a total lie and he didn't have a legitimate response, he just kept repeating his lie. These guys are the reason car dealerships have a bad name. I would rather drive out of my way than waste my time with these sumbags!! read more

I was pleasantly surprised when I brought my 2016 SRX in for warranty repairs, which I had expected to wait for while it was being repaired. It ended up being a much more labor intensive repair, where they needed to keep the vehicle overnight. They came and got me in the waiting parlor, they gave me a new XT5 with approximately 250 miles on it, to drive while my SRX was in service. I was impressed with that service, and that the car was repaired correctly the first time, at no charge to me. In my opinion,every aspect of that dealership is phenomenal. read more

Driver's seat heater stopped working. Seat repaired and car washed. Since the job would take several hours, I was offered a loaner vehicle. Everyone at the dealership from the Service Advisors to the Cashiers Office seem friendly and are helpful. My Sales Advisor Phil always flags me down to say hello and to see how I am enjoying my Cadillac purchase. I appreciate the special attention which seems to be standard operating procedure for Heritage Cadillac...it is a welcome experience. read more

I was looking at a few different brands of cars recently since my lease from ford was almost up and my dad suggested stopping at Heritage Cadillac. I never thought I could get everything that I wanted in a brand new Cadillac, but I did! Lou Scapellato was THE best salesman that I have ever dealt with. He was understanding in what my needs were, he stayed very close to my price range and he helped me get out my miserable lease...Lou made us feel like we were family. He made me feel very comfortable and he was so easy to talk to. He gave me options in what I could get and how much it would cost. He was very upfront with all the information and answered every question that I had. The process from walking in the front door to signing the paperwork on my brand new 2013 CTS was seamless. I will be referring Heritage Cadillac to everyone I know and will be doing business with them for many years to come. Thank you so much Lou and everyone else at Heritage, it was an excellent experience! read more

I have been a long term customer of Heritage Cadillac. I own a 2009 Tahoe and have had my truck serviced there many times without issue. Suddenly Heritage Cadillac changed their policy and will no longer give loaner cars to service customers unless you own a Cadillac. Talk about being treated as a second class citizen!. Dear Heritage Cadillac, There are plenty of other car dealers that will value my business, with the hopes of me buying a car from them when my Tahoe is finally retired. If I do ever decide to purchase a Cadillac, it will certainly not be from Heritage. read more

I just bought a brand new XT5 and CT6 from Heritage Cadillac. The service could not have been better. Keith did everything possible to take care of us every step of the way from beginning to end! I can guarantee, they have earned my families business from this point on! Honestly just great people to do business with! I highly recommend working with them. read more

We have done business with Heritage Cadillac for years and have bought and/or leased several cars from them. They are professional, courteous and easy to deal with. Their service department is excellent and they take great care of their customers. In addition to being wonderful to do business with, they are also good people. After a recent personal issue caused problems for me, Heritage was terrific in helping resolve a difficult situation. Not all dealerships would have done so. I will continue to get my Cadillacs from Heritage. read more

This was one of the best car buying experiences I've had yet. I just bought a used Chevy Tahoe from this dealership and had the pleasure of dealing with a one-of-a-kind dealer Fran Sepanovich. Both Fran and Frank Casa (the finance guy) went above and beyond to get me into the vehicle I wanted. If you have good credit you won't have a problem. Overall, these people were good to do business with. read more

I just bought a car from Heritage and can't say enough good things about the dealership. They have far better selection than any other dealership that I looked at. They were very nice and helpful. I dealt with Carlos. read more

No pressure - terrific customer service. It's just too bad they this dealership is so far from me. Probably my best car-buying experience. Edis just a solid, down-to-earth guy who understands your needs read more

Can't get better service than Heritage. Tom Monaco makes the process of purchasing a vehicle effortless & yes even fun! Everyone is friendly and helpful. No pushy hard-sell tactics and follow-up service is excellent. I highly recommend Heritage. read more

I came in with an Capital Auto loan Certificate. I told Glenn, Salesman that I have a Certificate and he told me he will let the finance people handle it. I was told by the finance officer Mike that Capital One did not honor it. Which was a total LIE. The rate was at 4.78 for 36 months. I called Capital One and they told me the Certificate was good as it stands. I dropped the phone!!!!! I called Mike and he was out of the office. This is very bad business and I would like to rectify this.. I put down $12,500.00 and I got caught up. I am told to notify the BBB for help. If you can help before the call I will appreciate it. I am very unhappy with their process. They pushed Allied a bad loan on me. I love the SRX but the shady business with Mike and the financing has taken away from the joy. read more

Absolutely worst customer service !! Light on my Cadillac clearly fell apart and the are denying it as a warranty issue. I understand it would be a bit of an issue to get GM to accept this type of repair and proper channels need to be followed. That must be too much paperwork for them so the easiest way for them to deal with it is to deny warranty and bill me for it. Service manager is very dismissive and will not listen to customers at all. Its either his way or no way. Speaks to customers like their his children. When i questioned their approach of the matter and proved valid points he told me to go to another dealer. After that conversation they called the police and had me banned from the dealership. That is a chickens way out to avoid dealing with a tough situation. Save yourself the headache and find another dealer to service your vehicle. If you are thinking of purchasing a vehicle from here, please don't. Learn from my mistake. read more

I am very disappointed at the deceptive practices at the Heritage Cadillac in Lombard IL, they will sell you stuff you dont even need. I bought a used 2011 Cadillac CTS with 41k miles on it from them in Jan 2015. They sold me Zurich extended warranty and said that "if anything happened to my car for next 4 years or 60k miles, bring it to a Cadillac dealership and pay a $100 deductible and it will be fixed". I had some warning lights so I took it to a Cadillac dealership and was told my warranty had expired. So i called Heritage again and was directed to Jim, the finance manager. He was very rude to me (he probably needs to attend classes on how to talk to a customer) and said that my warranty had expired since i have 74k miles on my car now and the warranty was only extended till 60k miles and not for 60k miles from the mileage i bought the car. He was not there at the time i bought it so he cannot comment more. So they basically sold me a "New Car" policy on a USED car. All the extended warranties I have bought till now never started from 0 mileage but always started from the mileage i bought it. None of my family or friends will ever buy a car from Cadillac after this very unpleasant experience. Please do your due diligence or be prepared to be ripped off by them!! read more

I had the BEST experience there. Everyone was so nice & helpful. My sales guy, Glenn, was awesome. He understood what I was looking for and made it happen for me. He made me feel so comfortable and not pressured at all, not even for a second. Once I signed the papers, he spend about an hour showing me all the features of the car, set up the On Star system and Bluetooth for me. I drove off with my brand new 2014 Cadillac SRX feeling 100% satisfied. And two days later, he called me to see how things are, how I like the car so far and if I had any questions. Hands down, the best place 2 get a vehicle. I should add that I had previously gone to Patrick Cadillac and absolutely hated it there. I walked out, never going there again. Heritage is superior in every way and I will never go anywhere else. Thank you so much, Glenn. You and your team are wonderful :-) See you in a few months for my oil change read more

My husband and I purchased a new 2012 SRX from Heritage Cadillac in Lombard last week. The entire experience was an absolute pleasure from start to finish. The dealership is very nicely appointed and had a large selection of vehicles. We had been shopping around for approximately 2 weeks with numerous local dealers. I located the car on their website and emailed them requesting information and a price. Heritage immediately quoted me a price on the vehicle that was $600.00 less than any other dealer. When I contacted the other salespeople I had been in working with they told me they could not beat Heritages price. There were no hidden fees or add-on surprises when we got to the dealership. The price we were quoted was the price we paid. We even received more on our trade than we had anticipated. Our salesperson, Tommy Capps, was fantastic and a delight to deal with. He is obliging, courteous and extremely knowledgeable about the vehicles he is selling. Tommy took us thru the many options on our new vehicle and even set up my Bluetooth for me. I can't say enough about him. I would not hesitate to recommend family and friends to Heritage. Give Heritage a try you won't be disappointed. read more

Best Cadillac dealership in Illinois hands down! If you're in the market for a new or pre owned Cadillac, or if you just need your current car serviced this is the place to go. The staff is very welcoming and they recently redid their indoor facility which looks fantastic! Personally, I've had wonderful experiences with Chuck Hughes whenever I've needed help in buying my new car. I've been buying Cadillacs here for over 15 years! Such an incredible guy, I will ONLY buy my new cars from Chuck. He will always welcome you with a smile and he's quite a funny guy as well. I would recommend him if you're looking to purchase a car at this dealership. I've also had very pleasant experiences with Burrell in service. He's always taken extraordinary care of me and my Cadillac's every time I've had them in for servicing. All and all, these guys and this dealership will take excellent care of you and your vehicles! 5 stars!! read more