Buying a car is miserable. To me, it feels like walking into a lions' den. However, my last experience at Hewlett was really great! I worked with Alex Lester on a new VW Atlas. It's the second one I've bought from Hewlett. He communicated with me over a couple weeks about the different models and financing. Alex was very patient and not at all "pushy salesmanish." He was super knowledgable about the cars and took the time to teach me all about the new technology and how everything works. He is clearly someone who really loves what he does. It was refreshing and enjoyable. James, the Finance Manager was also great and stayed late even though he wasn't feeling well. Overall, really great experience. I'd recommend Hewlett to anyone. read more

I would like to give a shout out to Cain Nieto from Hewlett Volkswagen. Cain Nieto helped me find the perfect daily driver that I need for work. I really appreciate all his help and the staff team for making this an easy process for me. The staff at this location is amazing, great customer service and friendly staff, they really made me feel like family and welcomed me with open arms . I definitely recommend anyone that's looking for a vehicle to go check out this place. Thank you thank you thank you Cain for everything I really appreciate it. read more

I went to look for a fuel efficient and affordable SUV. When I entered the dealership I told myself i was going to settle for car with not many features and gadgets I just needed an efficient car to take me to work every day. Will at VW in Round rock was very polite and patiently showed me my options. He was very knowledgeable and tentatively to what I was looking for. I ended up with the best option for me, a fuel efficient car with many all the gadgets I did not think I was going to be able to afford. Thank you William and VW for my new suv and for the best experience in a dealership read more

Cain Nieto went above & beyond to help us! Highly recommend working with him! This is our 2nd time purchasing with him and will always work with him in the future! read more

Great overall car buying experience with my sales rep, Ophelia, at Hewlett VW. She worked with management to secure the lowest possible price for our 2023 Taos...very transparent about pricing and options and they were happy to beat another dealership's price. Great experience with sales! Thank you, Ophelia! When it came to finalizing the sale, I was not prepared for how strongly the finance/operations team would advocate for adding an extended warranty to a brand new car with a 4-year/50,000 warranty. It wasn't exactly a strong vote of confidence in the VW brand and quality. Fortunately, I understand the pros and cons of extended warranties, so I was able to make an informed decision that was best for me and my family. read more

What started off as a frustrating experience was corrected by Spencer A. and the team at Hewlett Volkswagen. In the end I got a great deal and they went the extra mile to ensure the vehicle was ready for sale, certified, and that I was satisfied. Ultimately, outstanding customer service! read more

If you're in the market for a new car, check out Volkswagen at Hewlett and ask for MJ! You won't be disappointed--he went above and beyond to help us get our new family car. Thank you, MJ, for an amazing experience! read more

Ophelia is a pleasure to work with! She helped us by making the car buying process really enjoyable and easy. We had visited several other dealers before this one and the experience was so much better here. If you check this place out I'd recommend working with Ophelia 1000%. read more

Been trying to come here to get a recall done for my vehicle and every time I call the wait is a month out or some random day in the middle of the week. Each time I get through the service team it's always short like I'm bothering them. I understood it's for a recall and no money is to be made but this is a pain. Ended up going to Dallas for a long weekend and literally drove up to a dealership no appointment needed and got it taken care of. Not impressed with the Volkswagen side of Hewlett but the Chevy side is pretty good read more

I had (literally) been searching across the country for a specific model and color combination for a few months. When the specific model showed up at Hewlett, I reached out to Gayland Moore, one of their sales reps, who quickly and kindly helped accomodate me despite being over 1,500 miles away. Gayland and the team at Hewlett made my experience a pleasure and they helped me "virtually" view and learn about the car since I could not visit in person. Throughout my purchase, the team continued to make my experience as simple and easy as possible. Shout out to Amanda in the finance department who was professional and very friendly! Our family is loving our new car, and though we never met Gayland or Amanda in person, we would highly recommend their help for your next purchase. Thanks Hewlett Team! read more

Hewlett Volkswagen - Car Dealers Near Me - Georgetown, Texas

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I would like to give Tyree a HUGE shout out. After fixing my car, she took the time to sit with me in my car twice to listen for a crack in my speaker. After she finally heard it and took note and got a quote, she helped me figure out my extended warranty for the repairs and will probably save me hundreds of dollars. Tyree, thank you for fighting for me when I didn't know what I was looking for and didn't know anything about my warranty. You were patient and listened to me. read more

Raymond in service was incredibly efficient and helpful when I brought my GLI in to have some curbing on one of my rims fixed. Got it done quicker than expected and was very accommodating. Definitely a go to guy for any VW service needs. read more

Cain at VW Hewlett is AMAZING! He worked his butt off to get me into a new car. He has great customer service and really goes the extra mile. If you are in the market for a new car, give him a call! read more

I called and initially spoke with Autumn who was fabulous, I made at appt to look at a Jetta. From the moment I walked in until I drove my new car off the lot, I felt cared for. I worked with Emma, who couldn't have done a better job explaining everything, all the features on the different trim levels and my options. Ken slash Will came in during the process to help me make sense of the deal, and Day wrapped up the process in financing. I didn't get the managers name that actually worked the numbers. The whole team was great though. Very efficient and definitely made me feel better about trading in the Queen I adore my new car and can't wait to bring her in to Ty in service! read more

Hewlett Volkswagen - 2024 Jetta Sport - Car Dealers Near Me - Georgetown, Texas

I'm an avid VW fan and have owned many over the years. My first car was a 61 bug! It was time to upgrade from my 2017 Passat so we drove to Hewlett VW. We were met at the door by Skyler Adams who offered to help us. We told him we were interested in a 2021 Tiguan and wanted to see one. He grabbed some keys and drove one up front for us to look at. We liked it but they didn't have the platinum gray color my wife liked. We agreed on a deal and Skyler assured us he could find one. We had just returned home when Skyler called to tell us that he had found what we wanted and that he would have it the next day. The next afternoon we picked it up and parted with my very reliable Passat. Very pleasant experience which isn't always the case when you buy a car! If you're looking for a VW, ask for Skyler! read more

Hewlett Volkswagen - 2021 Tiguan - Car Dealers Near Me - Georgetown, Texas

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My wife and I were considering upgrading our VW but wanted more information on the R Line models. We called Hewlett, made an appointment, and visited the dealership. Giovanni (Gio) Castaneda greeted us and LISTENED to our objective. Although we were not specifically looking to buy, Gio spent a great deal of time expertly describing the differences in VW models and answered our questions. To insure we understood, Geo brought a new car from inventory so we could experience the difference. We told him we would consider making a change but were still not convinced. He understood and did not attempt to force a decision. The next day we traded our VW Atlas for a shiny new Atlas Cross Sport R Line. During our negotiation Gio was honest, direct, and very professional. He is,in my opinion, the kind of sales professional very much needed in the industry. Thank you Gio for your guidance and assistance! read more

Caleb was a pleasure to deal with! He was super responsive, courteous , fantastic with follow up and reliable. He worked with me to get me the best deal he could. Overall great experience! read more

Every time I bring a car in for service I always feel like I am treated like an old friend! Charlette, Tyesha, Trevor, Karime, Raymond and Jacob are all the bomb! They are patient, kind and helpful. Having been involved in the car business my whole life I understand that kind of personal service is indeed rare! read more

I recently purchased my VW Tiguan and Cain was extremely helpful throughout the whole process! He helped me find what I was looking for and the team was able to help meet my needs. Thank you! read more

I have bought four Volkswagens from Hewlett Volkswagen and salesperson Jay Wilson! That in itself is testament to the great experiences I have had. When it's time for a vehicle it's a no-brainer I simply get in touch with Jay Wilson and he takes care of me and looks out for me to find the best deal and specifically what I want. I am very happy with Hewlett Volkswagen. read more

Cain was an amazing car salesman! He knew what he was doing and was very educated on each vehicle he showed me. He took his time and was patient and explained every step. I highly recommend buying from Cain at Hewlett Volkswagen, you won't be disappointed! read more

We purchased a BRAND NEW VW Atlas from MJ and it is hands down the best car buying experience from my sales person MJ to the managers Amanda and Paul I would recommend this dealership to any of my family/friends even strangers, it's hard to find a place that truly caters to the customers needs they went above and beyond to accommodate me. I was not an easy customer in my opinion yet they did not let their ego get in the way which is hard to find at dealers, furthermore I noticed that the staff help one another out signaling a great work environment, MJ had product knowledge and years of experience which made the process run that much smoother overall 10/10! read more

Thomas Worsham provided an excellent experience whilst buying my new Tiguan. Made the whole process simple, easy and straight forward. Contacted Thomas Friday and agreed a deal and drove my new car away Saturday Morning! Could not recommend Thomas enough. read more

Communication with customers also training staff to know where to direct customers if he or she are unable to assist. There are plenty other vw dealer ships. DONT CHOOSE THIS ONE. My car was here for repairs over 30 days it was complete chaos and unorganized from delays in my car being repaired down to wrong parts being ordered. I was always initiating the communication even had to get my Geico representative involved. read more

Very helpful salesman "AD" who worked with us to secure the deal. Original asking price was a little rich but we came away with a satisfactory price. read more

Hewlett Volkswagen - Car Dealers Near Me - Georgetown, Texas

Two and a half hours for an oil change is crazy. I arrived at the dealership at 7:15 am before they were open. A few cars before me, maybe 2. The whole Oil change process took two and a half hours. What the hell are they doing back there!? read more

Jay Wilson and the team at VW Hewlett were amazing and extremely helpful. They were able to buy my used car and get me into a brand new 2024 VW Taos with low payments! I appreciate everyone at this dealership for their amazing customer service and the comfortable environment! Would definitely recommend everyone to check out this specific VW dealership! read more

The team really cares about the customers and they provide excellent customer service. I'm very pleased with my services. Highly recommend.

Saed was absolutely amazing. He definitely knew what he was doing. I recommend him 100%. just bought my first ever VW!

Mo and Juan made my car shopping and buying experience incredibly easy. I am loving my 2023 Atlas! Be sure to ask for one of them when shopping for your next VW, they won't let you down. read more

Review for service. There are no words that can convey how grateful I am to Hewlett. I cried for 2.5 months over my car that would not run. After dealing with other mechanics that either did not help or scammed me, Hewlett took excellent care of me. They did fixed me car at a reasonable price quickly, and it felt like they really cared. They went above and beyond, truly a tremendous service department. To note, I dealt with the two other Volkswagon dealerships in town, but only Hewlett would help me and took me in as an emergency. read more

BE AWARE of this dealership!!! Do NOT buy used cars from them (I don't know about new cars, but this may apply to deals with new ones too)!!! They sell broken cars and they don't care about customer safety. They fake car condition by providing shady safety inspection done by their service department as they just want to close a deal. Just a week ago, I purchased a used Chevy Tahoe from them, although it was over priced, I agreed on the price as it looked clean from out side and inside, in addition to them stating it's a very clean vehicle in their Craigslist ad. Carfax report looked clean as well, and the safety inspection done by their service department encouraged me to move forward with the purchase. Three days later, I went to inspect the brakes as there was a noise coming from the rear end of the car, that's when I learned the whole axle assembly need to be replaced and the vehicle is not safe to be driven!!! The cost of replacing this piece is $2000 to $3000. Shame on these people!!! And yes, they made me sign an As-Is sale contract after I was convinced it was a clean car!!! They also tried to sell me a Service Contract, the reason why I didn't consider their service contract is because they showed me the full maintenance history record from their nextdoor sister Cheverlet dealership, I didn't expect a mechanical failure on any car with full in-dealership history record. When I reached out to them and explained the situation, they started avoiding my calls/texts and never called me back or followed up. read more

Hewlett Volkswagen - Craigslist ad - Car Dealers Near Me - Georgetown, Texas

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Cain was extremely knowledgeable and persistent in working with us to find the right car for my wife. I plan to recommend him to everyone I know in the market to purchase a vehicle. Cain and the team were very professional and welcoming to us. Cain's customer service is top notch and I feel that he makes an effort to connect on a personal level which I really appreciate when spending my hard earned money. He has been in touch with us beyond the purchase date of the vehicle to ensure things are going smooth and that we don't have any questions. We have had not so good experiences with some of our other vehicles from different car manufacturers, but Cain has made such an impression on us that we feel we can trust the product that VW stands by and we look forward to the road trips and family memories to come with our new car! read more

Cain was a great salesman to work with. The buying process was smooth, long but easy. The finance team made the negotiation process easy. This was our first VW and first interaction with Hewlett VW and enjoyed it. Show room and offices are clean and well maintained. Looking forward to the continuing relationship with them. read more

Cain Nieto was great to work with. He was patient and very helpful. He help me find my perfect ride! Day the financial gal was amazing too! read more

Hewlett Volkswagen - Car Dealers Near Me - Georgetown, Texas

I recently showed up to the dealership but never walked in. I'm a man who prefers to walk around and browse for what's actually on the lot. I don't trust too easily, and I don't like technology all that much. I walked around for maybe about 30 mins while I was on the phone. Mike Torres came out and greeted me, asked if anyone had assisted me, and continued to walk around with me. He is extremely knowledgeable and despite his knowledge, isn't pushy or aggressive in sales tactics. He was really re-assuring and his word means more than making a sale. Absolutely the best customer service! I came in to browse, and came out with a an incredible deal on a 2024 Jetta SE. Miss Day Avery was also incredible. After working with Mike, I met miss Day who helped complete the finial transactions, she made it a smooth transition and helped explain some of the packages. I told her my concerns and she helped ease my worries, providing me with the reassurance and confidence every owner of a new car needs to have! It's also worth noting, miss Day has an fashion business, so if your one of those people who gets dragged to a dealership, and one of your passions is fashion, see if you can't get 5 mins of her time to check out her website! I'm super appreciative that I got to work with them and if you ever get the chance to work with them, I'm sure you won't be disappointed either! -Thanks Mike and Miss Day! read more

Hewlett Volkswagen - The new car right after they added fresh tint! - Car Dealers Near Me - Georgetown, Texas

Josue was great! Came in to test drive a few vehicles. Ended up being sold on the first one! He made the process easy and not as boring as I thought it would have been. 10/10 read more

Had a really good experience at Hewlett Volkswagen! Josue was very helpful and very knowledgeable. He never hesitated once to go to his manager on our behalf. He worked really hard to get us the best deal possible. We are so happy with our purchase! Would highly recommend Josue! read more

*** NIGHTMARE EXPERIENCE!! PLEASE BE WARNED.*** On 7-6-23 I purchased a Certified '19 Jetta from Hewlett VW in Georgetown. I never received the vehicle but did receive a horrible experience and finally a refund.. nearly 3 weeks later. When initially being shown the vehicle it had significant passenger side damage (dents and scratches), which was not visible in the photos from the listing. The dealership informed me they were unaware of the damage as well as the cause. Please keep in mind this vehicle was being sold as certified while passing a 100+ multi point inspection. I was first asked to purchase the vehicle, as-is. When countering to ask the dealership to repair the damage I was offered $1000 towards repairs with a small discount on the price. Ultimately, I paid asking price for the vehicle, with an agreement the damage would be repaired to "at least 80% better". This was the best the dealership was able to offer and was also written on my contract. I signed the paperwork and was told the vehicle would be ready in 10-14 days. The next day, I returned to pay the remainder of the down payment and was told they had dropped off the vehicle for the repairs that morning and that it would be ready soon. On day 13 I called to check the status of the repairs and after initially having trouble locating the vehicle, I was told they were still "waiting for authorization to begin the repairs". Later that day I was contacted by a manager and told the damage was more extensive than initially expected and would be too costly to repair as the dealership would incur a loss. They also told me the air bags had been affected and the safety of the vehicle was compromised and they could not give me the vehicle in said condition, understandably so. Please remember this vehicle was "certified" and the dealership offered me $1000 for repairs in the beginning. The manager stated the repairs would be in excess of $8000 during our phone call. So, had I accepted the initial offer, I would have been driving an unsafe vehicle in need of costly repairs, which had been labeled "certified". No one at the dealership was able to provide an explanation for what happened. There was no accountability until finally I was told they understood and would be upset if they were me. I was exhausted from the experience already at this point. I had now dealt with the salesman, finance manager, sales manager and service department. Finally, I was contacted by someone from the used car department who "apologized" but once again could provide no explanation other than many people are involved with the process and most likely a runner made a mistake. This was a very big mistake by the dealership if you ask me. He offered to make it right by finding me another car. I accepted, begrudgingly. I was contacted later that day and offered to lease a white car (had already told him I didn't want white) with the dealership keeping my $5000 down payment. I let him know I had already discussed this option during the sales process and wasn't interested. The next offer was for me to spend $1500 on another vehicle, with a small discount included off the asking price. I had had enough and was returned my down payment with the contract being cancelled just prior. I imagine this will not be the experience for everyone that buys a car from Hewlett. However, it WAS my experience, and I want to share it with everyone. It was extremely stressful and frustrating, with the dealership unable to provide an explanation or take accountability until it was too late. I was made to feel like I was the one being unreasonable throughout the process. Please beware. read more

just purchased a 2025 VW Taos and it we an amazing experience thanks to Cain Nieto! if you are looking for a vehicle i 100% recommend him and i guarantee the best car buying experience you'll ever have. thanks Cain! read more