All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

Ive used the business about 3x and had no issues. Today was the worst. I scheduled an AM drop off…read moreand received confirmation to drop off at 7:30 for an oil change, inspection of suspension & fluid levels. I canceled my AM personal training session & took the bus to work so that I could drop off car . I called the shop at 1:30 this afternoon asking how things were going and if car woukd be ready by end of day. Response. "Absolutely!" Day at office wraps up, I take bus to Merrifield & walk to shop. Arrive about 4:45. Shop closes at 6pm. I learn nothing had been done. I was told the owner didn't give the ticket to the mechanic. I was asked to give them 25 min to complete oil change. They had the car all day. I asked for my keys & told them I'd never return. AAA auto repair for me. At least there will be good customer service

I've trusted them with all of our family vehicles for over 20 years. Completely honest with great…read moreservice and very reasonable prices.

Mr. Tu is the most honest car repairman I've encountered. I have brought my vehicle in several…read moretimes for repairs. He never recommended any service that wasn't really needed and moreover, he tells you when something is just fine. He has twice fixed small issues without charging me. If you need a trustworthy repairman, Mr. Tu gets my recommendation!

Another great transaction today with Mr Tu, the best mechanic ever, this coming from a woman who…read morehas been going there since 2018 for problems big and small with Hondas, Volvo, Lexus, and BMW. Tu does a thorough evaluation of car, a straight up explanation of the problem, and does his best to get the best prices on parts. I trust him and he works very hard on his craft. The shop has a very friendly feel. I know he hates the European cars (as any mechanic would), but he goes the extra mile to fix them at half the price. Any negative reviews are because he takes the time to figure out problems with any car deftly and doesn't fraud you out with fake and easy repairs.

Thanks to Jeff and changing our tire swiftly and being so nice. I had a blown tire and they took us…read morein right away and replaced with new tire at a great price.

Kevin and his team provide outstanding service and workmanship. I've taken both our cars to him for…read moreyears, and his honesty, quality work (ASE certified master technician) and fair prices keep me going back. He uses OEM parts, and I only have been pleased with the work he's done. Whether basic maintenance or major engine or electrical work, he's has kept our cars running perfectly!

Had a nail in my tire. It was around 5pm. Called a number of different tire shops nearby and all…read moreof them said they could only take care of it the next day. Called Mr. Tire, Dorr Avenue, and I could bring it right away. They were courteous, helpful and completed the repair in about 30min. while I waited. Next time I need tire work done I will take my car there and ask for C. Hernandez! He even left my car running right by the door so it would be warm when I got in!

I had a very disappointing experience at Mr. Tire in Merrifield, VA…read more I called around 7:00 PM the evening before and scheduled an 8:00 AM appointment for a wheel balance. If there had been an issue with their equipment, the employee who scheduled my appointment could have told me then instead of having me drive there first thing in the morning. When I arrived at 8:00 AM, the manager, Michael, immediately seemed dismissive and told me my appointment wasn't in the system. When I explained I was there for a wheel balance, I was first told their machine couldn't fit my truck. After I explained I only needed the wheels balanced, I was then told the alignment machine was broken--even though an alignment machine isn't used to balance wheels. The explanations kept changing, and it was hard to believe that a machine supposedly "broke" between closing at 7:00 PM and opening at 8:00 AM the next morning. It left me with the impression that they simply didn't want to perform the work and were making excuses instead of being honest. A simple phone call to cancel my appointment or a straightforward explanation would have shown respect for my time. Instead, I wasted a trip and was met with poor customer service and an unprofessional attitude. I will not be returning, and I cannot recommend this location.

Easy scheduling, and a job well done at a fair price. No crazy suggestions to replace items which…read moreare working just fine. Thank you, guys. Another job well done.

Even though I recently moved to Alexandria, I have to drive back to Mosaic to get my car serviced…read moreby Jon and his team because as a woman it's hard to trust any mechanic out there (if you know what I mean...). Michael, at the front desk, is very courteous and takes time to understand your car issues and explain the service process. Jon and his team never push for unnecessary repairs, and always complete the job efficiently. I recently visited their new location for my breaks that were making a sound. I was surprised that I didn't have to replace them as Jon reassured me that they were still in good condition and the sound was no cause for alarm. I am sure if I had gone to a different shop, they would have lured me to replace the breaks. Really grateful for this auto clinic and its professionalism. Keep up the good work!

So this is my second review because I have a semi-oldie but she's still kicking. The owner works…read morethe desk and on cars along with someone else so you will most likely meet him when you go in (this has been my observation). I went in again to follow up plus I am behind on a ton of things since my girl is a bit old and I know she needs a lot. Once again the owner addressed everything I needed and again I paid less than I have in any visit from the past 3 years at the car dealership I purchased her from(got her brand new). For context, I have a 2016 Toyota that I got at a Toyota dealership. I have kept up with all my maintenance at the dealership I purchased her from aside from 3 times from personal connections. All those visits were trash (unfortunately including the 3 from connections). I was overcharged and my car ended up having those parts break in a few months. I came here by accident 6 months ago and I am back getting everything my girl needs done. Why? Well the owner has addressed every issue, explained what he was doing, how much each item cost (while verifying it in front of me) and has told me everything I need vs the things I could wait on. I work 1:1 with customers everyday in a trade position that I am passionate about. I approach my job in the same way. I am honest with my clients and tell them every price breakdown because I hate surprises and I like knowing what I am getting myself into. I appreciate that he has so much care for his craft that he breaks everything down for me without me asking. He wants to make sure you are aware and comfortable. The owner went over his closing time for me and I didn't ask him to, he just wanted to provide a good service and do what he could do I didn't have to come back for a while. I am so grateful I found this place. A place that cares about creating trust with their clients. I hope the owner doesn't ever forget me because I can see him being successful and busy soon! So glad to find a place, especially as a woman, where I can feel comfortable and at peace getting my car maintenance done.

My car was having trouble on a Sunday morning. The owner happily helped me Sunday afternoon and…read moreeven stayed open late to fix the issue with my car. He gave me numerous price breakdowns and I felt comfortable with the price options provided to me. I highly recommend... especially if you need some help on the weekend! A trustworthy location.

I can't thank Like New enough. They fixed a huge scrape (with dents) on my car. I called multiple…read moreplaces and Like New was the most genuine. If you need your car repaired -- this is where you need to go. I can't stress it enough. Genuine humans work here. They're there to help you. I'd give 6 stars out of 5 if I could. Much Love!

This is an old review that got stuck in the draft box. So, a few months and pre-COVID-19…read more This was the fifth place I called. I needed to get a tailliight, back bumper, and side panel fixed on my car. I had many concerns- being ripped off, having my car declared ""totaled" since it was older, the length of time to fix, etc. Daniel was referred to me by one of the companies I called that my insurance company recommended. He was extremely nice over the phone and very patient explaining all the options. I still felt nervous about leaving my car. My insecurity stemmed from the phone always going straight to voicemail. The first time he did return my call right away. I like communication and contact. Once my car was dropped off, communication improved and I learned e-mail was the best way to communicate- not phone or text. Daniel was able to get additional money to do the repair (every auto body shop said the insurance quote was low), not get it declared "totaled" and he fixed it in a timely manner. With the exception of the annoying phone always going to voicemail and then voicemail saying the mailbox is full, my experience was very positive and would be 5 star. Only docking a star over a weird incident with my remote key. He offered to change the battery. This turned out to be more expensive more of a freakish ordeal than I thought. And it somehow resulted in the steering wheel being locked and me losing another day getting my car. So I had to make 2 trips to get it. In summary- fabulous body work, honest guy who will work with you, and the work was top notch...but take your key to the dealer to change the battery.