Horrible, HORRIBLE pick-up experience. Do NOT order using the app - it WILL get neglected. Heard one worker ask another if they were making pick-up orders, he said nope. There were many pick-ups who were WAITING AN HOUR for their drinks. For context, this was a weekday afternoon. Placed my order at ~3:20, app said estimated wait time 20 mins - got to store at 3:30, expecting to wait a bit. That's fine. Except every group who came into the store and made in-person orders (counted at least 15 people cuz there were 2 groups of 5, and at least 4 other groups of 2 that came by) in my first 20 mins of waiting. They were all gone with drinks in hand when I asked the counter at 3:50 how long my drinks were going to take. There were at least 4 others who were waiting for their pick-up orders, a few with numbers before mine (and for one or two drinks only). Person at counter looked at my number, looked at the empty cups behind him with stickers on them, yelled "OH SHIT" and then went on to make more drinks. Another 20 mins later (55 mins after i ordered online), they finally started processing pick-up orders and I got my drink. Ridiculous, RIDICULOUS wait for drinks using pre-made ingredients considering there were 5 people making drinks. read more

Hey Tea - Bubble Tea Near Me - Irvine, California

I took just one sip of my drink and realized there were multiple plastic shards inside. I tried calling the store this afternoon but no one answered. read more

Hey Tea - Bubble Tea Near Me - Irvine, California

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It was ok. I think it was overpriced and mediocre. Nothing bad and nothing so phenomenal. They were also slow with having our drinks ready. No place to sit. I don't understand the hype. read more

Coconut mango drink delicious and refreshing. Long wait in line somewhat discouraging

Came here twice, I had two drinks and it was just foam. No actual liquid inside, the overall place seems disorganised. The workers are stressed out and so dissociative with the customers but I don't blame them because they have so many task to do! Overall this place definitely needs better management and communication. read more

I went here a few times and I really like their coconut mango boom. I wish the mango bits were not that sour, but I guess it's because mangoes are not in season rn. The green grape was okay. read more

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Grand opening day 9/26 Showed up at opening at 11am and the line wrapped around the plaza so I decided to bounce Came back after work at 4pm and lowkey the line was still diabolical (end of the line was right at the edge / around the corner of Poached Neighborhood Kitchen) There were security guards outside corralling everyone and maintaining an orderly line which was greatly appreciated Understandably, the inside of the store was crowded and hectic, but still clean and all the staff were super friendly in spite of the lines and pressure I imagine they're facing. There's one long table and a few small square tables with limited seating inside that would make for a nice space to chill and chat with friends once the lines and crowds die down It took maybe about 30ish minutes to get from the end of the line at the corner edge of Poached to order and another 10ish min to get my drinks which IMO could be worse all things considered Matcha Cloud Coconut Blue and Mango Grapefruit Boom were both great! There's literally zero difference in taste or quality compared to the Walnut location so a second HEYTEA in Irvine is an amazing addition read more

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Ordered on the app online. 2 drinks and it took an HOUR. It wasn't even busy. Truly the worst boba shop experience I have ever had in my entire life. Workers here are managed poorly or either super incompetent. Manager definitely needs to get fired because I don't get how the owner of that branch could make any money whatsoever with such slow turn over. Drinks suck too! Quality is different substantially to the Jeffrey location, just go to the Jeffrey one and don't waste your time and money. read more

Love that they have a 0 cal sweetener option ! I always get the mango boom and it is so refreshing. Their jasmine teas are fragrant and strong. Long wait tho so be mindful of that read more

Good tea. Extremely slow. I waited 45 minutes for my drinks. not worth imo. rather go to tastea

Waited 50 mins for a drink. The Jeffrey location is way more efficient. Would not cone back here. read more

Hey Tea - Bubble Tea Near Me - Irvine, California

Slowest location ever. Workers just standing laughing while we wait for way too long for 2 drinks. AND they got my drink wrong. Added random toppings and didn't remove the ones I requested. Horrible location. read more

I love this place!!!! The mango booom is soooooooo freaking goood! They're always busy but they're pretty kind and respectful about it. The ambiance is normal to me, I am just here for the drink read more

I had a really disappointing experience at Heytea. The service was slow, the staff seemed uninterested, and my drink tasted watered down. For the price, I expected much better quality. I wouldn't go back. read more

I've ordered from this Hey Tea location around ten times before and usually had a good experience, but my last visit was honestly really disappointing. Something really needs to be improved in the management and order handling. We ordered online, arrived at the store, and the app kept showing "preparing," so we waited. Our order number eventually appeared on the in-store screen as preparing too, so we thought everything was fine and continued to wait patiently. After another long wait, we noticed people who arrived much later than us already got their drinks, so we asked the staff. That's when we were told, very casually, that our order had been cancelled because they were "out of mango." The problem is: the app never showed it was cancelled at any point, and even worse, our order number was still being displayed on the store screen as if it was being made. We showed the staff our app, and clearly something did not match what they told us. They then called the "manager," who looked at our order and only at that moment processed the refund in their system. There was a very casual, almost routine apology, but it honestly didn't feel like they really cared about what happened or about the fact that we had already waited so long. We were told they had already closed and couldn't make the drinks anymore. What made it more frustrating was that one of the drinks had actually already been made, yet the first staff member didn't mention it at all. It was only when the manager noticed we were clearly upset that they decided to hand that drink to us. By that point, we had already wasted nearly an hour based on misleading app and in-store screen information. Tbh, mistakes happen and I fully understand the team must have been tired after a long day. But the frustrating part wasn't the mango being unavailable - it was the lack of transparency, the initial attempt to brush it off as "already refunded," the misleading order status, and the fact that after waiting so long, the attitude still felt dismissive instead of genuinely apologetic. read more

Genuinely skeptical bc of the reviews, but i tried the san diego location and i was craving it so bad!!! I had an okay experience, very convenient and happy to know i live down the street from here. Hopefully they figure out management because it seems like the core issue as an ex-barista myself if the main issue is efficiency. read more

I ordered online, the wait time in the app is not accurate at all. I arrived and waited an additional hour and a half on top of the estimated wait time. If you order on the app, just come when they notify you that your order is ready read more

Recently tried Hey Tea! LOVED IT! You can't tell what it is on the outside but when you step in it'll all click. Grab and go authentic matcha that's delicious! You cannot sit here, but you can grab one of the most delicious matchas you'll ever have on the go! read more

Now I remember why I don't come here. Waited more than 30 mins for my two simple no fluff drinks

My gf loves it, always a huge line here. I tried a sip or 2 and it's definitely high quality stuff. Is it worth the price?

Love heytea so much. Their butterfly tea mango coconut boom is my f Ave. Their matcha drinks is delicious too. The wait is a bit long but overall thr cafe is modern & clean. read more

The new location is really clean, with pretty good service! It does take awhile, but I think it was because the people in front of us ordered quite a few drinks. Mango Coconut Boom was my favorite, but I was worried that since the location was new, they didn't master the drink yet. However, I was wrong! It is on the sweeter side, but I recommend. read more

Hey Tea - Mango Coconut Boom & Triple Matcha - Bubble Tea Near Me - Irvine, California

Arrived about an hour before closing and was a little worried after reading the reviews. It was very busy and the staff were juggling a lot of orders, so the wait was around 30+ minutes. That said, I really liked my drink. I got the coconut mango blue, which is great for anyone who's lactose intolerant. The price felt reasonable for the quality of ingredients and the size of the cup. I finished it so fast, I'd definitely come back! read more

Hey Tea - Coconut mango blue and Tiramisu Tea Latte - Bubble Tea Near Me - Irvine, California

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Ridiculously overhyped. We ordered two drinks and then waited as customer after customer was served before us (including our friends who arrived minutes before us and were served 30 minutes prior to us). 45 minutes later, our watery swill of tea and some substance with a faint grape aroma arrived. Needless to say, we will not be back. read more

It's unbelievable that there isn't a number to call the shop. When I picked up my drink and placed it in my car, it seemed fine. However, after about 5 minutes, the drink started leaking, spilling all over my car and clothes. I couldn't even call to get a refund because we were already on the road. As you can see, the cup has a hole in the bottom, which caused the leak. read more

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Got a yummilicious scrumplicious coconut mango blue! Very nice workers and the ambience inside is very aesthetically designed

Love their matcha latte. Always buy for my daughter and wife. But the wait is long. They sometimes can't be order on mobile

The drinks are fine but the speed of service is awful. It just isn't worth waiting 20-40 minutes for a drink depending on when you go with so many other options in Irvine. Employees also take forever to hand out drinks that are complete. read more

Friendly customer service and clean facilities. Tried the kale and jasmine milk tea and they were exceptionally tasty. You get the actual jasmine tea leaf aromatic flavor. Delicious read more

Hey Tea - Hit milk jasmine tea and kale tea - Bubble Tea Near Me - Irvine, California

Hey Manager, Have you stopped by and checked out this location? They are super unprofessional here and unorganized. Your workers don't even know what they are doing. Half the time they look lost. The place is unsanitary. Things are messy. Machines are blowing smoke and breaking when making teas, lids of teas in the fridge are uncovered. Very disgusting. read more

Some of their seasonal drinks like tiramisu milk tea are amazing like 10/10 but usually they only have them on menu for certain periods, the standard menu stuff is good but not great. I hope they keep the tiramisu milk tea though. read more

Love their tea. It's not very sweet and the jasmine aroma when you walk into their establishment is just amazing! Always crowded so use their mobile app to order ahead for pick up. Much faster. read more

Wanted to try this place since I was in the plaza. They ran out boba. Sigh. What kind of establishment runs out of boba

After posting my review, Heytea reached out and offered me free drinks as an apology for the incident. I really appreciate their follow-up and willingness to make things right. Thank you for taking responsibility and addressing the issue! read more

Hey Tea - Produce sticker in my drink - Bubble Tea Near Me - Irvine, California

We came here twice, and each time we waited close to 40 minutes. They were always out of something, which is just ridiculous. They didn't let us know ahead of time that they were out of items like tea and jelly, and they didn't say anything until we had already waited about 30 minutes. read more

Excessive wait times. I've visited this location a number of times, expect 20-30 minutes for your drinks (even if it's seemingly empty). I have had waits after ordering for over an hour before so if you choose to spend $8 on a drink be prepared to take a nap. Thankfully the manger offered me a free drink, but for that I waited an additional 20 minutes. *Order ahead, ordering in person is a nightmare.* read more

I ordered a mango coconut boom around 8:45. The TV kept saying my drink was being prepared, but then the message disappeared. I assumed it was ready, so I went to ask, but they told me it would be a while, so I waited. After asking multiple times if my drink was ready, I finally received at 9:20 -a lukewarm drink that wasn't even mine. My drink was never made. I understand that I came close to closing time; however, there were many other customers there too. It was very frustrating to see people who ordered after me receive their drinks first. If I hadn't asked, I don't think I would have ever gotten my drink. read more

Heytea never disappoints. The drinks are consistently high quality, with rich tea flavor and fresh ingredients that you can really taste. I love that the sweetness and ice levels are customizable, so every drink feels made just for you. read more

Hey Tea - Heytea never disappoints. The drinks are consistently high quality, with rich tea flavor and fresh ingredients that you can really taste. - Bubble Tea Near Me - Irvine, California

The drink was okay. The only downside was waiting 30 minutes just to get it. And they made it without checking the final result. They forgot to put sago in my drink. The staff was like, "I remember I put some sago in there, but let me remake your drink." Such a waste of time. read more

Hey Tea - The place - Bubble Tea Near Me - Irvine, California

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I took out the ice from my matcha to save in my fridge for tomorrow morning. This is how much of the actual drink was left in the cup. This for 7.99? read more

Hey Tea - Cloud coconut blue - Bubble Tea Near Me - Irvine, California