great customer service! fast and expert work. very knowledgable and worked really hard to work around my schedule. I'll be using them again in the future! read more

Extremely helpful and professional. Both Cole and Corinne were able to walk us through every aspect of replacing our air conditioning. Really appreciate the time they spent answering questions and providing us with their expertise. Highly recommend! read more

Their people are professional and very good at their jobs. When you call they treat you with respect And work well with you. I am older and when I let someone in my home I appreciate their taking a moment to help me understand why I need things done. I have had them work out installation problems which other companies have said could not be done. I highly recommend this company read more

Amazing customer service. Cole went above and beyond to ensure everything was handled professionally and communication was excellent. The pride in their quality of workmanship was evident. read more

I wouldn't waste my time or money with HG because if how I was treated by their owner Kevin Flores is how they treat their customer, then go somewhere else. He was 21 minutes late and proceeded to be rude and text me with ugly messages after I told him he wasn't a fit. What an arrogant douchebag. read more

Most professional and honest HVAC company I've experienced. The entire staff and technicians are the best of the best. Highly recommend!!

HG are real pros. Trustworthy, fair, clean, thorough, the stuff that is hard to find these days and great follow up should you have any questions. Highly recommend them. read more

I would strongly caution anyone from using this company for HVAC installation. The owner was extremely rude throughout the process, and the workmanship was some of the worst I've seen. They had to come back three or four times just to finish the job properly. At first, the ductwork wasn't even connected, so the system didn't work at all. When they finally did attach it, they still left multiple issues behind that had to be corrected on later visits. The crew also damaged my property--as shown in the photos. They broke a light fixture, chipped the paint around the attic access, broke a light switch, and even left electrical wires exposed, which is a safety concern. To make matters worse, they left water bottles and trash in my attic after finishing the job. This was an unprofessional experience from start to finish. If you value quality work, respectful communication, and attention to detail, I would recommend looking elsewhere. IN RESPONSE TO BUSINESS' RESPONSE: i take damage to my home and spending $10,000+ on poor service very seriously. This was my experience with you guys. Glad to hear others had a better experience. Picture was from the state of my house after you guys left it. I DID send the pictures across to you guys. Vents needed to be correct multiple times. Safety turn off switch was also not installed when unit went in. So seems like you guys have some internal investigating to do. read more

HG Home Services - Heating & Air Conditioning/HVAC Near Me - Corona Del Mar, California

Highly recommend - been using their services for 4 years now. Easy to work with, fair prices, and trustworthy.

Charging higher than other vendors and very minimum explanation on what the problem is. Then the customer was thrown at by a big surprise of estimate of fixing the problem, which proved to be a totally marked up solution as well. Wont come back or recommend. If anything, I wish i didnt go to them two years ago, when they didnt even put in a filter for my HVAC when first installed and refused to admit so. Having worked with dozens of property related vendors- learn that better not to argue or defend, just my personal experience. read more

They were very punctual very nice. Michael was the other gentleman didn't talk much. They were get everything done explained everything, and I will call them again and recommend them. read more

"HG did an amazing job with my place .they were quick, professional, and delivered exactly what I needed, even on short notice. Highly recommend them for any plumping or design work!" Thank you read more

Working with HG Home Services was a disaster. They are disorganized, their work is not only sloppy but faulty, and they overbill for materials and services. We were left spending more to repairs their errors and pending code violations than we paid them, and that was a considerable amount. Do your homework before you make a regrettable choice like we did read more

HG Home Services - Heating & Air Conditioning/HVAC Near Me - Corona Del Mar, California

HG was recommended to us by our property manager. They were very efficient, rapid, and great follow-up. Their technician came over to adjust settings after a week, and we feel very supported and comfortable with their work. The office staff was very good as well. They followed up with us, and we could not be more satisfied. read more

I had to replace an old tankless water heater. They came out and replaced it, having to re-pipe it outside and worked in the rain to complete the job. A week later I noticed there was a leak draining down to my window from the copper pipe. I reached back out and they came out that day. Even though they could not complete the job until the next day, they were out and fixed the leak, re-caulked my window so no leaks inside and completed the work. I would recommend them for any Contractor issue you may have. Cole is professional and courteous. Something you don't see too often in service anymore. I highly recommend the HG Home Services team for all your needs. read more

HG Home Services was referred to me by a friend when my AC units leaked causing water damage to my home. HG helped us fix one and replace the second unit. They were professional, attentive and fast in their operations. Cole and the rest of the team in field or over the phone were extremely helpful at all times and their work was top quality. All of which helped us a lot in the situation we were in battling few issues at the same time. I would like to thank them and recommend them to anyone who needs various home services. I will be using them in my future needs, even other than HVAC related. read more

Recently had a substantial leak coming from the air conditioner coil in the attic. HG Home Services went above and beyond to help solve our problems. The whole team worked harder than I've ever seen in 22 years of homeownership. They are responsive and quick to get things done. We had several technicians to the house, Juan, Manny, Michael, and Cole all are very hard workers and trustworthy and respectful. Corinne and Abby did a great job coordinating things from the office. Owner Keith insured everything was done to perfection. Thanks HG Services. read more

Just had my bi-annual maintenance with HG. I absolutely adore this company. Everyone is friendly, helpful, and professional. Our A/C unit was installed a few years ago, and we signed up to get our unit serviced twice a year. Such a necessary and pleasant process. I love that everyone remembers who were are -- like we're not just another customer but one they keep track of. Mike is very professional and kind. Corrine and her staff are the best. This is a quality company for those interested in A/C units. read more

My only regret is not reaching out sooner. There is something special about a family run business that truly cares and prioritizes their customers. Corinne made scheduling easy and Cole was incredibly professional, thorough and eager to help solve our issues. I appreciate how proactive, forward thinking and detailed oriented he was. Don't wait - reach out now for any and all HVAC, electric, plumbing and even general contractor needs! read more

Not a good experience. I signed up for their annual plan and scheduled an appointment for Friday, but they canceled it after I had already taken the day off work. They couldn't reschedule me for the weekend, saying that weekends are only for service calls. Very inconvenient and disappointing. read more

HG Homes Services, superstar Michael Chavez, was terrific! He immediately got to work to find the source of my heating problem. After he climbed to my attic he later climbed on my g roof---rough duty for a rainy evening! Once he determined the problem he patiently waited to make sure the problem was resolved. As it turns out, there was an additional problem that needed fixing. Again he patiently waited to make sure all was working to its capacity! Michael was professional, kind, polite and smart. After multiple appointments --he was the one who figured it out and I am so grateful! Thank you, Susie read more

HG is very easy to work with. Shout out again to Corrine in the office! We had them install a new tankless water heater. It was easily scheduled. The workmen, Juan and Travis, were on time and a pleasure to have at our home. They took great care of our home and kept it very clean. They worked had all day. The whole team, including Cole, work great together. Always polite, pleasant and cheerful (and sweet with our dogs). We wish them continued success! read more

Tried to use these guys for my heating issues, but ended up dealing with some "A**" on the phone, mediocre work, and a hefty bill. I thought they would be super professional due to their high ratings, but apparently they ask for their 5* reviews once work is completed. Honestly, I should've just went with another company as they stated with another reviewer; and probably would've had better work done. Hopefully, I won't have issues with their recommendation of changing out the HVAC ignitor; because if I didn't have them complete the work, they'll charge for their inspection fee. I guess if it's an emergency, you'll pay whatever it takes. *shrug read more

They are great in communication! Fast response, easy to work with and jobs are very thorough. I needed a plumber to fix a small thing for appraisal next day and they managed to send someone over that evening. Their suggestion is also helpful. Corrine always gave me a heads up when the crew was on its way so we can be prepared. I'll recommend them 100%. read more

HG services installed our tankless water heater and last week it was time for annual check. Micheal did a good job servicing the system. Thanks HG....appreciate your professionalism and follow-up. LyndaG read more

Cole was knowledgeable, helpful, and trustworthy. We talked to a few different HVAC company representatives, with mixed feelings, but Cole gave us clarification and confidence to make informed decisions about new system purchases. read more

This review is based on initial work in July 2021 and follow up work in April 2022. Responsiveness (Owner and office personnel)- 5: I was on a time crunch to submit an architectural review for the HOA board to approve. Keith, the business owner arrived the morning after my initial YELP request. I had their quote in ample time for the HOA meeting. Corine is always good about returning calls, emails, providing/updating quotes and schedule updates. Speed of Service (Workers) - 5: Workers show up on time, on schedule. The only time they took a break is when I treated them to lunch. Apparently, the crew just powers through without eating, or maybe just a protein bar. Can't be healthy, but hey, once you're in the zone, it's easier to get the work done. Quality of Work - 4: Had it not been for the slight hiccup with the HVAC electronical wire, the HG Team would have had a 5 rating. I had them replace some electrical outlets, install an exhaust for the bathroom, and the HVAC. Attention to detail - 4: Workers always wear booties when indoors and are conscious of keeping your home clean. The worker today who corrected the electronical wire issue knew to use hand tools while I was on a conference call (the HVAC is right outside my bedroom door). I didn't have to ask him to, he just knew to keep the noise to a minimum. Cost - 4: Not the cheapest, but you don't want cheap contractors doing a cheap job. You want the greatest value for your money. As a homeowner, you want to be sure that the job is done well so you don't have to think about the improvement for 5, 10, 15 years down the road. Likeability & entertainment value - 5: HG has a good crew. Cole, Andrew, Joey, and Robert all worked at my condo. Very likeable and understood the work. At the time, it was Joey's 1st or 2nd week on the job. He kept zapping himself switching out the electrical outlets. He learned the hard way (at least four times), which wires not to touch. Was nice seeing Cole mentor Joey. I tried my best not to get in their way, but as a curious individual I did ask several questions, especially for the HVAC so I understood the system and can reasonably explain if I were to sell or rent my Condo in the future. If you're looking for a discount contractor, look elsewhere. After my July install, I did recommend two of my neighbors. If you're in Seagate Colony HOA in Aliso Viejo, HG knows what our units need. My initial disappointment with the electrical wire was addressed which is why, overall HG deserves high marks. read more

HG Home Services - Electrical wire of HVAC - Heating & Air Conditioning/HVAC Near Me - Corona Del Mar, California

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Initially gave this business 5 stars as they were efficient but years after getting our water heater replaced, it still did not work properly. HG has not provided adequate service. This recent service was to add more equipment to get the water heater they installed in 2021 to work properly as it never had. They charged a large amount for this extra work despite the system we initially paid over $10,000 for never having worked properly. Then, we were told they would not replace the drywall they removed after the equipment was installed. We asked for assistance and understanding and were given an invoice and a hole in the wall. They are not an honorable or understanding company. read more

HG Home Services - After - Heating & Air Conditioning/HVAC Near Me - Corona Del Mar, California

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Terrific customer service !! Timely, Friendly and Effective. Willing to explain details and also remedy difficult circumstances.

I called, they showed up, they fixed it and left. All in the same day. Great Service, Cordial, got to the problem quickly and was able to restore the heat in no time. Very professional and, obviously, a Subject Matter Expert. I couldn't ask for better. Not much more to say. read more

Great service, great communication, very knowledgeable and goes above and beyond when servicing our unit would absolutely recommend HG services and their technician Cole to anyone read more

We had an emergency water leak/flood and Justin was here within an hour. He was able to locate the problem and resolve the issue very quickly. 10 out of 10 would recommend! read more

HG has a high rating for a reason. They are awesome! They are very quick to respond, set up appoitments and have great people working for them. They are reasonably priced, provide great information on what they are doing to fix your issue all while holding the highest standards of professionalism and quality. I cannot recommend them enough! Thank you for all you do! read more

Very pleased with the service I received. I replaced an ancient HVAC unit with a heat pump. They provided me with a prompt, unhurried consultation and a competitive price. Technitions were punctual, pleasant and professional. It is all working well. The office staff is very easy to deal with and efficient. It is a family owned business and the pride of ownership shows. They are a pleasure to do business with, a pleasant surprise and a real rarity in today's world. read more

Michael was the service tech. Very professional. On time and respectful of property. Work done was great.

Memorial Wkend 2022 our AC unit finally died...it was a heat wave...we called 5 HVAC businesses who advertise emergency svcs. HG was the only business who called us back and came out in a couple hrs to do their magic to get us cold air. We decided to purchase a whole new HVAC unit within the week. Cole was great, is great, as well as all the svc techs and project assistant Corrine. We own the annual svc and just today had HG fully insulate our attic which needed it after 22 yrs. Again, very happy with pricing, scheduling and techs. Cole...See you next May 2025 for our maintenance ckup!! Robbi G read more

We had a home water filtration system installed. The company was very professional from start to finish. The work quality was top notch and the technicians were freindly, professional and responsive. We would definately use them again on another project. read more

Quick response and kind person , I suggest this company when you need service , some times quick response is much helpful

We struggled with hydronic heater problems in our condo. HG Home services were very professional and smooth to work with. They do a phenomenal job with communication and team work. Cole and his team took care of us and their administration is top notch at keeping us informed and updated. We got our heater replaced and we appreciate working with such a trustworthy and skilled company. We look forward to using them in the future when needing home services. read more

Always customer oriented, polite, courteous! Mike was prompt, inspected everything, installed a new filter and was done in 30 minutes. Best home investment I have made is having HG install and service my HVAC. read more