Honesty and integrity are the core of this business. I am highly impressed. Do not go to a dealership for service. I paid $2,500 on my last visit and decided to give this place a try. I will not go anyplace else. The prices are reasonable and the service exceptional. read more

I took my car to another shop first and got a quote of over $3,000 dollars to do what they said needed to be done to do a 4 wheel alinement on my 1998 mercedes SL500 sport, they came back with a list of things that needed to be done, I wanted a second opinion before I paid out that kind of money and after a lot of research on line I decided to take it to Hi Line. I went over everything that the other shop had said was wrong with Mat the owner and he said let me check it out and came back 15 mins later with a quote of $338 with tax to replace the tie rods but until he replaced them he couldn't tell me if I would need anything else to get my car in aline so I said ok. I then asked If he could install my new used radio that I got off ebay and could he check my check engine light which came on the day before and he said sure. To make a lone story short 2 hours later he came back and said that it was done, tie rods installed all alined, radio installed and reset the check engine light, that I must have not put the gas cap on tight at some point. I asked, so all it needed was tie rod ends and he said yes, thats all it needed and I asked about the other things that the other shop had told me and he just laughed a little and said my cars was all alined, thats all he said. Now I'm thinking, ok whats the bill because I know it's not going to be $338 because that was what he said the tie rods would be, after all I had them do the radio and the check engine light so I knew it was going to be more that $338 but to my surprise he gave me a bill of $338 needless to say anytime I ever need anything done on my car it will be done by Hi Line. I would recommend this shop to anyone that own's a mercedes. I give Mat and his team a 10 Star rating and really I could have said just 1 word. INTEGRITY which is not that easy to find in the automotive repair or service business. read more

The service and price were spot on. They didn't try to oversell me on something that wasn't necessary. Will be using them for all S550 service. read more

Took my parents car in to Hi-Line. Matt did an amazing job at half the cost of the 2 other places we checked out! We are lifetime customers now!!!! Thank you Hi Line! read more

Another great interaction with Hi-Line. Thank you for years of great service. I drive over an hour to get my car serviced by Hi-Line. Top Notch! read more

These guys are insanely professional and excellent at taking care of Mercedes ! Had key made to replace lost ones for parents and it was basically in and out. I can't describe In words how satisfied I was In doing business with HI-LINE!!! There facility was exquisitely clean and had loads of newer Mercedes being serviced . Overall a must go to place for all Mercedes owners for service . I dealt with Justin and he was top notch ! Provided the best price and the best customer service anyone can ask for. Thanks HI-LINE and thank you Justin for taking care of my parents key problems. They were so damn happy with your service . Will be back for sure!!!! read more

Great service, great prices and very knowledgeable staff. These people treat my 2016 c63s AMG with the utmost care. I will refer these people to all my family members and friends. Outstanding prices! read more

I stumbled upon this repair shop 4 years ago with a simple problem. I did not know what it was and come to find out just a simple spark plug wire. They could have told me it was a bigger problem and charged me more nope. I have come here for the past few years and they have always fixed the problem no BS no lets change everything and see and always on time or earlier then expected. I just read that bad review and the guy is so far off the mark about this place. I use a different name so they do not know its me because I think reviews should be honest and I do not want anything. This place is honest and fair and they do not screw you around. read more

I always I had great service experience at this place... i recommend this place for those who are looking for a Mercedes Benz specialist..

I used to own a 300 SDL. These guys are AWESOME! Extremely fair pricing. I wouldn't use anyone else, but these guys for Mercedes Benz repair. They have customers that even drive from the state of Maine just to get their work done. If you've ever been, you'll understand why. read more

Excellent Mercedes repair . I was referred to them and the service was great . they charge fair prices and take warranties . A very clean and efficient shop . Too bad they only work on mercedes because my lexus needs a good mechanic . read more

When you are on the schedule everything is always done in a very timely manor. They get the parts and get the work done by five. I have never had problems with their repairs and I have been taking various cars to them for over 10 years. read more

My E430 is just about as old as my creaking bones-if it weren't for Hi Line, my car wouldn't be running better than me...

Took my 1991 300E, (original owner) to Hi-Line, I could not have ask for better service and updates on what was needed on the car. I have owned 3 Mercedes and can say it is the best I have found. read more

ABSOLUTELY TERRIBLE!! I drive a 2002 Cl which has alot of higher end advanced parts than the average Mercedes. Therefore, as a customer I prefer to know about the course of action, description of work, and possible solutions given the problems I've been experiencing. A taller white haired bearded man with glasses was absolutely very very rude and careless. I was not even allowed the opportunity to fully explain the problems I was experiencing with my vehicle. He simply just wanted me to hand over my keys, and take out my check book at his discretion. As a result, he saw no open opportunity to take advantage of me, and rip me off. I refuse to do what ever he claims without knowing the details of the job. He told me to get in my car and never come back, because he can not answer my 500 questions or concerns. Basically he can't fool me. I know to much. I refuse to be overcharged. I do my homework about my vehicles history of problems. Did I do something wrong? Isn't true that auto mechanics are known to take advantage of customers. For a previous problem, about two months ago, after accepting the job he hit me with a phone call announcing that he needed to charge me $800 to remove a $2 broken sub frame bolt, which i had diagnosed myself. Intially, he quoted me $150 to remove the bolt. I work hard for money like all Americans do. I am careful and very respectful. I did not deserve this sort of treatment at all. I am hurt and upset for myself as well as other customers. The only thing left is to put this behind me, and move forward. But, I will share this experience forever. Thank you for hearing me out, and for your sake do not do business at High Line Mercedes repair in Orange, CA. They are definitely in the business of ripping people off. read more

Best place for Mercedes. Matt and his team are the best. Very professional and has the best knowledge. Great pricing and fast service. Love them! read more

I bought my first Mercedes E350 in '08. I was hesitant as I know dealer maintenance can be expensive. My fears held true as I never left the dealer with spending at least $500 for routine maintenance. I have been driving past the Hi Line shop for years and notice how clean it was and they always had many cars being worked on. I figured they were going to be pricey but they shouldn't be more than the dealer so I took a chance. I was happy to find out they were very reasonable....and quick. I believe I average a savings of 40% versus a dealer....now I know why you get a so called free wash and loaner car! I have since added a '98 slk and recently a rare '07 CLK 63 AMG convertible to my stable. I would have never considered an AMG had I not found Matt and his crew at Hi Line! I believe that 2 of their mechanics our Mercedes Master Techs. THESE GUYS KNOW THIER CRAFT!!! They are quick to diagnose and repair which may be why the final bill is less . We have spread the word to all our friends and family and ALL of them now service their Mercedes at Hi Line. Talk to Matt and tell them Sterling sent you!!!! read more

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These guys are the absolute BEST!!! I took my car into the Mercedes dealership for Service A (big mistake- I should have brought it to Hi Line for Service A but didn't know they offered that) and the dealership wanted to charge me an egregious amount of money for two problems- a) they said there was an oil leak from the rear main seal plate and b) the transmission mount was broken. I took it to Hi-Line for a second opinion and told them exactly what the dealership told me, they inspected the car and discovered that NONE OF THOSE PROBLEMS EXISTED!! Their honesty has now earned my business for years to come. These guys have major integrity for giving me the honest answer, and we cannot thank them enough. Side note- my family has been using them for years and their prices are always way better than anyone around. I highly recommend them to anyone in search of honest, hard working and fair service technicians. read more

I was referred to Matt from Fletcher Jones Mercedes. They are true professionals with great pricing. I drove all the way from San Clemente because of their reputation.They fixed my convertible top on my Amg Sl 55 in a timely manner . Justin was all business which I love. I will be back next week to have my motor mounts installed. Thanks Matt and Justin. read more

Amazing, amazing, amazing, lifesaver! They helped me get into my car since I was just up the street, and suggested that it would be no problem and free of charge. A trustworthy mechanic is hard to find, and from what I witnessed, the caliber of character is par excel-lance. Thank you so much! read more

Brought my Mercedes S550 to this place for brakes & rotors, Matt was really helpful and they got the job done same day. These guys are professionals and they run a clean shop. read more

I have a ML500 with under 100K miles. I like it, but over the years things like door locks, rear hatch, moon roof, transmission, power steering etc. have needed repair and I grew tired of the dealership and was considering getting rid of the car. Then about 5 or 6 years ago I started bringing it to Matt, Justin and the crew, they have handled each problem with minimal fanfare. In addition, they perform all of the regular maintenance. I work hard and appreciate value, I would not have kept this car for 10+ years had it not been for the guys at Hi-Line. Thanks for all your help and honesty. read more

I've been going here for years. Matt and his team are the best. Honest folks with good pricing. Thats what matters the most.

Great service. We found them through someone who works at a MBZ dealer and couldn't be happier with the work they've done and the prices they've charged. read more

I have taken all 4 of my mercedes benz vehicles to Hi-Line through out the years because of the excellent work that they do, the fast service, the reasonable pricing and the personal attention I get each and every time I visit. Hi-Line is the best! read more

Great job, awesome guys, no upsells or BS, just great service for much less than the stealership.

Justin and Matt took good care of the E55 I brought them. Ted at Transmeister (also 5 star) recommended them to me and I'm glad I tried them out. I will use them again (but hopefully not for a while). read more

The guys do terrific work at a reasonable cost. I have never felt gouged like at other mechanics. The guys know their MB and they can assist with any year and model Mercedes. Been going to HiLine for many years and there is no reason to switch. Great work at reasonable prices! Winning combo! Great people, too. read more

First time using Hi Line. Fantastic experience! Great prices, quick, and efficient, all at about half the dealership price on a service B and they left my car as clean as when I brought it in. Even cleaner with a complementary engine steam cleaning. Will be using them from now on! read more

Hi-Line is the best! They took care of us better than any dealer. Great pricing and excellant customer service. I will definately be back to them. read more

I have been using this repair service for the last couple years. I have an older Ml 320 that has had occasional problems and every time I take it here, I have received outstanding service and they have never tried to rip me off. I feel confident and assured that as a woman, I am not being taken advantage of. I will not let any one else work on my car. Matt and Jason the mechanic are outstanding and their knowledge of Mercedes is outstanding. Thanks guys! read more