My experience at FC Auto was exceptional from start to finish. Upon arrival, I was welcomed with…read moreprofessionalism, courtesy, and genuine care, which is increasingly rare in today's fast-paced world. The FC Auto team, particularly Bonnie E., truly stood out. Bonnie was fantastic to work with during the purchase of my 2021 Grand Cherokee Altitude, going above and beyond to ensure my vehicle was serviced promptly and thoroughly. The work was completed to an excellent standard, and the entire sales experience was stress-free, restoring my confidence in the industry. It was truly a 5-star experience! Mike C.

Went to look at a car was ready to buy and never have I been so unwelcome somewhere. When I first…read morecame in it seemed as if the person inside was surprised to have someone coming in. Car i came specifically for was just under a car cover and was told they couldn't remove the cover and i would have to return another day. Just seems sketchy looking at another Lamborghini in Chantilly too bad it's not the spec they have as i liked it more.

I had a great experience with Nikki A. I think she was newer to Beyer Kia but she did not make me…read morefeel pressured at all to buy and really worked with me to get what I wanted. Left there feeling at peace with my decision to get the hybrid telluride.

Bought a used Kia Telluride in May 2026. I was satisfied with the terms of the purchase, including…read morethe trade-in value of my high-mileage Ford. I never felt there were any shenanigans occurring. Thanks to the finance guy (apologies for not getting your name) for walking me through a question I had. The service around that buying experience was great, particularly with the salesman (Less Morgan). I came in half an hour before closing and the team stayed late to complete the purchase without time pressure. We agreed the dealer would owe body work. The manager (Robert?) provided a loaner vehicle during the duration of that repair, which was appreciated. Less was great at communicating throughout the repair, and got Service to quickly address a concern I had the same day the vehicle was back from the body work despite a packed appointment schedule.

I have not used thus dealership for sales, only for service. This review is simply for their…read moreservice department. I've been here on two occasions for oil changes after I grew frustrated with the Springfield guys (always felt like I was being upsold and strung along, the wait was ridiculous, and the clientele feels like a daycare/mall food court crowd). Bill Page feels more family-owned and operated. They have a smooth system and friendly faces. There's a quieter, brighter space upstairs (around the corner to the left, use the elevator), but plenty comfortable in the downstairs waiting area just off the sales floor, too. Lots of spots to plug in and spread out and good communication when your car is ready. My car is out of warranty now, so I paid out of pocket today and I felt the price for an oil change and tire rotation was market value. Considering that it's a quick hour or hour and a half wait in a comfortable location and you don't feel like you're getting nickel and dimed or duped, I'd say it's a great deal. If you're looking for a calmer experience than a huge dealership, I'd recommend giving these guys a try!

Bait‑and‑Switch, Criminal Rate Markup, and a Manager Who Threatened to Keep My Deposit…read more I visited Bill Page Toyota (Falls Church, VA) after receiving a low lease quote from Online Sales Rep Taylor K. Arbuckle. I drove nearly 2 hours from my home based on that low quote. I came in ready to buy, only to discover that Taylor had quoted me for the wrong trim -- the one I actually wanted had a slightly higher MSRP. I was immediately passed off to salesman Menelik "Junior" Alemayehu. Before any numbers were discussed, he took me for a test drive -- but would not let me leave the parking garage. I drove the truck in circles around the garage. During the drive, he openly admitted he didn't know much about the Tacoma because he "doesn't really sell trucks." After the test drive, Junior disappeared for nearly 20 minutes to run a lease quote. I sat there waiting. When he finally came back, the payment was 1,000 more MSRP. A $1,000 difference in vehicle price does not increase a monthly lease payment by $140. That's not how math works. The difference wasn't the trim -- it was the money factor (interest rate) . The original quote used 6% APR ; his quote used 9.5% APR. That's a nearly 60% markup on the interest rate. Pure rate gouging. When I called him on it, he flatly told me he could not negotiate the money factor and would only discuss the vehicle price. I pleaded with him to lower the rate or the price because 9.5% is criminal. His response? He said the discount was "already fair" -- at only 4.4% when I had shown him JD Power data proving the average discount is 6%. He then pressured me to choose a vehicle and sign that day, telling me the truck wouldn't last. When I asked about a deposit to reserve it, he asked for $1,000. I asked if the price would be guaranteed if I gave them the deposit. He admitted the price was NOT guaranteed and could increase by the time the truck arrived in a month. I asked him to put in writing that my deposit would be refundable if we couldn't agree on a final price. His response? "A handshake will have to do." He then said: "It would be unethical if I kept your deposit and the price increased that much in a month." -- which tells you everything. He knew the price could change, he knew he'd keep my money anyway, and he said it out loud like that made it okay. At that point, he called his manager, Diego Garcia, to see if the dealership would agree to a refundable deposit if the price drastically increased in a month. Diego got on the phone and -- in front of me -- said: "No, I will gladly keep his money and just sell the car to someone else if he doesn't want it." I stood up, told him this was unacceptable, and walked out. The next day, I received a canned email from Diego Garcia asking if he had "done something to offend me." The audacity is staggering. To be clear: I did NOT give them my $1,000. But the fact that they tried to pressure me into a non‑refundable deposit while refusing to guarantee the price -- all while marking up the interest rate by nearly 60% -- tells you everything you need to know about how this dealership treats customers. For comparison: Every other Toyota dealership I contacted offers fully refundable deposits and guarantees the negotiated price when you place a deposit. Bill Page Toyota is the only one that refuses to guarantee the price and threatens to keep your money if you walk away. That alone should tell you where to take your business. Do not trust Bill Page Toyota with your money. Get everything in writing. And if Junior Alemayehu or Diego Garcia are your contacts - run!

I strongly recommend that anyone considering a used car purchase avoid Koons. Within 1,400 miles of…read morebuying a 40,000-mile vehicle, I had to replace the engine. The independent shop that performed the work showed clear signs that the engine had previously been opened and that parts were missing--indicating Koons was aware the engine was a problem long before the sale. I reached out to management, including Sulaiman Ahmad and Alex Atanassov, and received no response. Once the sale was complete, the dealership showed no interest in customer service or accountability. Based on my experience, Koons appears focused solely on moving vehicles off the lot, not on selling reliable cars or standing behind the products they sell. I would also avoid their repair shop given what was uncovered during the engine replacement.

Do not purchase a vehicle from this place!!! They are scamming! Literally in the middle of a…read morenightmare. We purchase a 2023 Ford Explorer less than 3 months ago with no prior accidents, that's supposedly passed Virginia inspection. Took it to get inspected in Maryland and they realized that the back Bumper was a fake and was put over the back end of the vehicle being SMASHED IN!! There are Power train issues, sensor issues, exhaust issues, flex pipe issues and so much more. We can't pass Maryland inspection and they won't fix the vehicle, it's a complete nightmare. This place is TERRIBLE!!!

Our service advisor completely failed to listen to us. We had the car there to do both state and…read moreemissions inspection as well as the regular service. When the advisor calm me to ask about what we needed I clearly stated the car at this point need both inspections and the oil change and if nothing wrong with the inspections then we will go ahead and change the spark plugs. The service advisor sent the car directly to have the sparks plugs changed before they inspected the car and call me with a laundry list of things the car needed which meant additional charges. What part of if nothing is wrong with the inspections was hard to understand? To add insult to the injury, we got the car back today with a note stated that the emissions inspection was not performed since their machine is down, this after the service advisor confirmed yesterday in a call with my wife and I that both inspections were already performed

Sometimes mistakes happen, and customers need to understand everyone is human…read more But when a multitude of mistakes happen, it becomes a sign of something bigger being wrong. That's the issue w/ Koons Ford Falls Church. Our '25 Bronco w/ 2k miles was due for 2 recalls and an oil change (due to time). I would normally have gone to Ted Britt Fairfax, but Koons offers a free pickup/dropoff service that was too convenient to pass up. I sign up for a service appointment and request valet pickup/dropoff. It's important to note, I live on Frederick St SW in Vienna. They pick up the car roughly a half hour late. No biggie. I get a text from the service advisor confirming the work to be done -- oil change, tire rotation, recalls. This is at roughly 11am. 4pm, I get a call from a different service advisor asking why I missed my appointment. Turns out, they didn't realize they had my car for 5 hours. I confirm with him that all they are doing is an oil change, tire rotation, and the 2 open recalls. He said yes, they are in the process of replacing my backup camera. Woah woah woah. Although there is an open Ford recall on backup cameras, my year/VIN is not affected. My car's backup camera is fine. He goes quiet, and says he'll "be right back." He comes back and apologizes, and says yes, they will do the oil change, tire rotation, and the *correct* recalls. That night, I get notified from Koons that they "completed the state inspection I requested" and recommend a $180 wheel alignment. First off, the car has 1800 miles and is a year old. It absolutely does not need an alignment. Second off, our inspection was valid until August and it's June. I didn't ask for or approve a state inspection. Third, I had just removed the sticker since we're moving to Florida and they don't need inspection stickers, and now I'll need to take it off again. My service advisor calls me the next morning, saying he assumed I wanted an inspection 'since I was due.' There's no feasible way the car was due, since it was manufactured in August of '25 and it's June 2026. I talk with a different service advisor the following morning, who is apologetic and says they won't charge me for the inspection, says everything was completed, and says the car will be on its way back to me. I get a call that my car was dropped off. I walk outside my house, and see no car. I'm talking with the valet on the phone, and he says "yeah, I dropped it off at S Frederick St in Arlington." It took all my willpower to not yell "that is not the same thing as Frederick St SW in Vienna!" He said oh, your service advisor gave me the wrong address. Okay, so, first they didn't realize they had my car; second, they were about to do the wrong recall work on it. Third, they did work that WAS NOT AUTHORIZED. Fourth, they recommended work that was not needed and was a complete scam. Fifth, they DROPPED THE CAR OFF IN THE WRONG CITY.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

Exceptional sales and service. The purchase experience was no hassle and got a very good price on…read moremy recently purchased XC 60. In the past, I've also had very good service experience experiences. These people are competent and professional.

Surcharge on credit cards!!!! a 3% sure surcharge on all credit card payments, which I would…read moretotally get if it were my local dry cleaner as opposed to a huge auto dealership

I purchased a truck from Ammoury Auto in April. My engine locked in October. I should have known…read morewhen within the first few days, the check engine light came on. I took it back to them, and they assured me it was nothing to worry about. When the engine light came on again, George advised me to take it to AutoZone. After running a diagnostic, AutoZone reset the engine light. I've had two oil changes and a tune-up, including fluid refills. Fast forward to October: while driving on the highway, my engine completely locked up. I had the truck towed to a mechanic, who confirmed that my oil and fluids were all good but stated the engine must have been in poor shape prior to purchasing. Now, I'm stuck with a lemon and a loan

George offered a nearly perfect SAAB 9-3 that I was searching for and made the transaction easy. He…read moredrove it to be inspected in Falls Church at the shop of my choice on the shop's schedule and left it for the day. Buying from long distance can present problems that you never thought about (you always need an independent inspection). Based on my experience, you can buy anything he has listed with confidence. I couldn't be (too much) happier.