My KitchenAid stove wasn't working ~ wouldn't preheat and wouldn't reach temperature needed. Owner came, looked at it, and said nothing was wrong. Charged me $200+. I asked him if he could take a look at our dryer as it was making a loud noise while drying. He said "sure, for an additional $200+". Seriously?? About a week later I called him again because I was having the same issue with the stove. He came again and, again, said there was nothing wrong with the stove. Again, stove isn't working. Will never call Hiscox again. read more

1. good luck getting anyone on the phone. 2. then expect the "run-around" 3 they only work til 4? TF is that? as if appliances broke on a 7-3p basis. if I'm paying the premium priceI expect service. Go elsewhere people. I wouldn't be surprised if the reviews on here are from employees. read more

Hiscox Service - Appliances & Repair Near Me - Valparaiso, Indiana

My furnace motor went out in 80 degree weather. I called Hiscox service in a total panic. They not only responded within an hour, they had everything they needed to fix it with them. Professional at every level and extremely knowledgeable and skilled. I would highly recommend Hiscox Service. They well deserve a 5 star rating read more

I set up service through Samsung. After my First to them I am told I will get a call from scheduling. A few days goes by so I call them back. I am told they declined service, they are to busy. What? Nice business practice. read more

unable to check refrigerant pressure.. Really!!! SMH what is the world coming to???

We ordered a circuit board for our washing machine giving the model number as requested. They sent the wrong part& charged us shipping (expected). However when we attempted to return it to the local store, they would not accept it, saying we had to ship it back. This is why I'll order from Amazon next time as we had to now to get the right part. Also Hiscox was $130 more than Amazon. These people give local businesses a bad name read more

Great customer service. The technician was polite and easy to take to. I would definitely call again.

We have a 3 year old Samsung Dryer that has now "gone out" for the third/fourth time this year.... The first time they replaced a sensor and suggested that we clean out the dryer vent. I checked & cleaned the vent and found that it was pretty clear before I cleaned it. The second time they replaced the sensor and said that the vent should be replaced... I told them to replce the vent if necessary (it is a standard vent that appears to be in fine operating condition) the last time it went out they came back and put in a replacement cost without charging for the vist (I do not know the parts mark-up) ... Now it is out again... The service calls this year are going to cost as much as a dryer.....now I am waiting for them (without the use of my dryer) until next week (8 days after my call). I can only hope for a definitive repair this time. read more

While I did not end up using them I recommend this service. They were slammed with repair requests during the pandemic and mine was for a rental property so I could not wait. When I told them I couldn't wait they were helpful with useful information and advice. I hope not to need their services but if I do they will be the first company I call in the future. Good people. read more

Great service and really nice people. This is the place we call for any appliance work we need to have done. They always do great work and are always fair. If you need it done right call These guys. read more

Very pleased with the service I received! Fair and reasonable pricing. I will never hesitate to call Hiscox in the future for any appliance repair. From scheduling to the pleasant expert sent to my home, 5 Stars! Thank you Hiscox! read more

If I could give them 0 stars I would! The rudest customer service! Obviously they don't care about new customers!

These guys are quick and accurate in diagnosis and repair. I've got a couple of Samsung appliances that break occasionally, and they have been fast with the service call and fixed me up. I won't hesitate to recommend them to anyone needing refrigerators, dishwashers, etc. repaired quickly and correctly! read more

I waited over a month for my washing machine repair. I called Hiscox to see why it was taking so long and a very rude receptionist told me the parts were still on back order. I asked if there was any idea on a time frame for the repair and was told no matter who I called it would be the same result and that maybe I should try. I gave them two more weeks called and was told that my order was cancelled because I told them I was going elsewhere. Now I have to go elsewhere and will gladly do so. This company is very unprofessional, has rude people working for them and I would not do business with them and either should you! read more

Disappointing to hear they charged my elderly mother the full $139 for a service call, repaired nothing and told her to buy a new washing machine. read more

This is one respectable business. The owner has been to my home on several occasions to fix my oven and my washer/dryer. Great rates and great service!!! Good prices too!!! read more

Service calls from this company are exorbitant! Extremely expensive. it seems each time we call them for a repair the cost of showing up to look at whatever you need repaired goes up. This last visit was 300 dollars to tell me that there was nothing that could be done with my refrigerator, and haven't heard back about the other appliance I need repaired. read more

Lowes contracted this company to provide service on my Kitchenaid Refrigerator which has a extended warranty. DO not expect a truthful answer when dealing with them. They lied to my face and never called me back. The tech stood in my kitchen with Hiscox in hand making up a story. The fact is the ice maker IS COVERED by Whirpool. A$$wipes just like Grace Appliances! read more

The Hiscox repairman was very friendly and knowledgeable. He arrived promptly and was able to quickly replace a broken fan on the refrigerator. The repairman also showed my some useful techniques for determining issues with the fridge. read more

Called because of gas smell when oven was lit. Ed came out, replaced the igniter, and cleaned a spider web out of the burner tube. Oven now works like new. "Oh, by the way, Ed, the right front burner doesn't light the way it should." Turned out to be a faulty igniter, which required a return visit and more work than the initial problem; no extra charge except for the part. Ed was prompt, efficient, and personable. Great people to do business with. read more

Absolute WORST customer service!! This company was recommended to us by BOSCH; a highly reputable appliance company. It's February 13, 2018 and we've been trying to get these folks out since February 2nd. They wont even call us to let us know what the hold-up is. I keep having to call them. And every time I call, I have to reintroduce myself and all my information as though there is no record of my ever calling in the first place. And I know that I'm on file because I initially gave them the authorization number that let's them know that BOSCH is going to pay the bill for them to come out. We were scheduled for last Thursday and nobody ever showed, or even bothered to called to let us know why. I expressed this during my THIRD call today, and the lady was very bland, and unapologetic about it. We're now scheduled for the 19th; essentially the entire month of February waiting. read more

Really great service and very professional repairman. The repairman was very knowledgeable. He took his time and really got to the issue. The repair man before him rushed through and didn't find the problem. I would recommend this company to all my friends. Thank you for the great experience! read more

The service technician who came to my house was knowledgeable and helpful; however, because the repair policy was not explained to me clearly when I called for service, I have lost $135 with nothing to show for it. That is, I was told that there would be a flat fee for service calls, but I would have to pay for any parts needed. The technician claimed that a new part would be five hundred dollars and suggested that I simply buy something new, which they of course could not install. I researched the cost of the part later, though, and discovered that the price quoted was nearly one hundred and fifty dollars more than what I was quoted. I called to ask that I be allowed to buy the part, which I was told I could BUT that I would have to give them another $135 for the repair. DO NOT BE FOOLED by the claim that the initial call is all-inclusive. You either must spend too much for the replacement part that they supply or be charged an unannounced fee for installing an "outside" part. read more