This review is for Gary B. He was not helpful and rude to my mother when she wanted to buy a new car. He complained and made my mom feel bad for changing her mind on which model she wanted. My brother finally had to tell him to please just focus on the now and stop complaining. This was the first time she had been in to see the cars. It's not like she had been in a number of times and fickle about it. She changed her mind one time and for a more expensive model. What kind of salesman gives you grief for wanting to see a higher model? Or at all?? He did not make a believer out of anyone. read more

***Pre COVID-19 Visit*** It's okay. Wouldn't say their service is bad and or super good. They get the job done and that's what counts. I only came here for an oil change. It's located at the upper lot so do not go driving down as they'll direct you to go back up. Waiting area is extremely small, but equipped with restroom facilities. The whole oil change took about 45 minutes. Would I go back? Probably. However, it doesn't remain high on my list for the must go to oil changes. Mahalo!!! read more

Bought a 2021 pilot brand new for the entertainment system which never functioned. They dragged out attempts to repair beyond the lemon law limits and when I asked them to buy it back before we PCS (for a reduced amount) they had me come in person to the dealership, enacted sleazy sales tactics and offered over $20k under what i paid a year before. They also kept locking the keys in the car which isn't supposed to be able to happen. Heartbreaking for me after all the time I spent missing important things with my kids driving 2 hours for repairs. Wish I wasn't so trusting and tool action earlier. read more

Salesman was nice in the beginning but then started giving us attitude and being rude when we had a disagreement on the price of the car. Tried to low ball us on the trade in first, then lied about the price of doc fees, and lastly gave us a price that was $4000 dollars more than what was advertised on their website. We left the dealership without a car and the sales guy gave us his card. When he did give us his card he said "You folks call me, I don't call people". He was a douchebag and it's people like him that makes me think bad of all car salesman. Next week, we went to Pacific Honda and got the car we wanted with a great salesman who gave us a price that was waaaaay less than Windward Honda. We didn't even have to haggle. In my opinion, i would avoid Windward honda. The only thing they made me believe is that they hire douchebags to sell cars for them. read more

Greg Sawyer is a miracle worker. We came here at least 3x and for hours since we have a complicated credit situation. But with each and every time he always stayed patient with us and our situation. When I first met Greg, he established a very high level of professionalism but also with some humor. He helped my mom with her CRV so she really wanted to come back for my car. Greg wasn't pushy like some other salesmen we talked to. He was very informative and patient. Greg would always keep in touch and continued to work hard towards helping us with our purchase. On the day we actually took home my new car, that was Greg's day off. He chose to come in regardless and took care of us until the end. We're all really thankful for his immense hard work and persistence. Just a day after, I brought in a friend to talk to Greg in buying their own new car. I refer Greg to all my friends who are looking for a new car. Honda itself is a very respectable brand. read more

I had a really great experience with Honda Windward. This is a long review but hopefully this helps someone. After a really bad experience with a local dealer on the Big Island, I waited a few months before reaching out to another dealer. I submitted an inquiry online very late at night on a Saturday (around 10pm) and received a response from Curtis immediately. I wasn't sure if it was one of those auto-response emails so I replied and gave a ton of info about what I wanted and my financing situation and he replied right away and said to call the next morning because they (Honda Windward) could definitely handle my request/financing. Spoke with Curtis the next morning and he connected me with Mark in sales. Mark was knowledgeable and communicated well, reassured me that I didn't need to fly to Oahu and that they would handle everything from flying over documents for me to sign to setting up shipping/drop off with Young Brothers. He then connected me with Aaron who secured financing quickly. In the end, I purchased a Certified Pre-Owned 2016 Honda Pilot EX with Honda Care. Full bumper to bumper warranty, key fob, rim and tire coverage for $75 less per month than I was paying for my 2015 Honda Pilot which was totaled a few months ago. Pros: No pressure at all Knowledgeable sales team Knowledgeable finance manager that got me a great interest rate (thanks Aaron)! Car I bought was $4k less than the same one on the Big Island and $10k less than a brand new one...crazy good deal Honda Care warranty is really awesome and Honda Windward refunds you when it expires if not used - if your vehicle qualifies, GET IT! Recommended if you live on the neighbor islands and are tired of overpaying for cars Cons: They couldn't sell me the vehicle I wanted due to a recall* (Honda Odyssey 2013-2015) so I paid more for the pilot than the odyssey would have been because I need 3rd row. I have to pay for my own shipping but thats not a big deal when I saved so much on the price of the car. I have to wait for my car to arrive which may be at least 2-3 weeks (not Honda Windward's fault at all but still a con) *I checked online and its a legit recall so I don't think they were trying to upsell me. Will Revise/Add to This Review When I Receive My Shipped Vehicle read more

I took a car in a few months ago for a blower fan. They charged $145 for a "diagnostic fee," even though I told them what was wrong with it, wanted $550 for the plastic fan, $30 for a resistor, that was probably unnecessary and $300 or so for labor. I got the fan on RockAuto.com for $80. My mechanic replaced it in an hour, so their labor rate is about what my physician charges. I also checked on a price for a cargo cover. They wanted $700. It's on Amazon for $56. They insulted my intelligence with the usual dealer BS about "fit and finish." It's a cloth cargo cover, it's not worth $700. They also noted my ABS light was on and told me it needed a $3,200 computer chip, "plus labor," the price of which they conveniently failed to quote. While driving a tour bus, which also had a ABS warning light on, a pedestrian ran out in front of me, I stood on the brakes, the ABS worked and the light went out. Figuring that activating the anti-lock brake system might also reset the warning light on my car, I took it up to 50 MPH on an empty road and stood on the brakes. The system worked and the light went out. So, Windward Honda was recommending a totally unnecessary repair in excess of $3,000! Enjoy the $145 diagnostic fee, guys, I'll never darken your door again! read more

Went in for a safety check they always rip me off. I told them nothing is wrong with my brakes it's an electrical issue because Kaneohe rains he said $165 to diagnose then okay $135. No more I'm done with you guys ripping me off. I had service done the last time told me my battery was good well 2 days later I'm at Napa parts. Dalton is the one you need to make deals the others just rip you off. I am not happy! read more

Do these people not like to sell cars? We came here late last month to look at their new inventory. My first impression is of an incredibly crowded lot. The first impression of their lot is not good. The new car we wanted to see was in the basement. So off to the basement we go. In the basement, in front of the new car was a trade-in car which needed to be moved, but it couldn't be moved but its battery was dead. This didn't make a good impression. The salesperson we had was so low energy. He didn't seem that interested in selling us a car. I noticed that he tended to respond to questions my husband asked and at least twice he ignored questions I had. I knew more about this particular model! After we did some test drives, we talked prices with the salesperson. I think his last name was Hennessy. He offered us .. get this.. $200 for the still good compact car we drove there. It was such a ridiculously low ball offer. He offered to knock off $100 from the purchase price of the new car. What a deal, huh? We had done our research, so we left. read more

Excellent service department! Honestly probably the best experience I've had a a dealership. Spoke with Justin over the phone when my car had a few different warnings/lights going off. After explaining everything, he assured me that it was safe to drive in. Justin was there when I dropped off my car, called me later to discuss the issues, was happy to explain what was covered under warranty and what wasn't. He also mentioned that they wouldn't charge extra labor since warranty was paying for most of it. He also reminded me to take advantage of the free oil changes I get. The shuttle service was great too. I was dropped off at the mall to kill some time, then when my car was ready only waited about 20 minutes for the shuttle. Justin made sure to go over everything with me when I picked up the car. Never treating me like I didn't know what he was talking about, just made me feel welcomed. Truly such great service. I can't thank them enough. I always hated going to dealer service centers but not anymore! read more

Well I won't be buying a new car from them!!! I bought there 4 years ago but yesterday I went in to see about a 2019 CRV. There were FIVE sales people standing outside talking and on their phones. No one asked if I could be helped. Went in to showroom to look around. There were no CRVs in the showroom -lady behind desk was eating her lunch and could not stop eating to answer my question and never offered to get a sales person. Guess they don't want to sell cars! read more

Sends so much spam, I've gotten 6 emails, multiple letters, and phone calls from them in the last week. Don't ever give them any information or you're in for a world of harassment. read more

We read about all the BAD Reviews from Honda Windward, but still wanted to give it a try. We were ready to purchase a Honda Passport EX-L, but the sales person, ROBERT, was the worst sales person ever. We know that here in Hawaii, there's the adjustable market value on top of Msrp. However, when we were checking the car outside and looking at the price on the window, I asked him if he could just give me an idea about how much the price of the vehicle out the door would be, he said, "I don't know, I cannot compute that on top of my head." He was so rude.!!! The worst part was when we were inside his room to get a quote for the vehicle. I really wanted the car that's why we stayed to asked for a quote. I asked him a question and he was so sarcastic. That's when I decided to just walked away. This salesman needs to stay home and just do gardening. He could have sold one tonight coz I have my check ready to buy the car. read more

This review is for the express service. Disclaimer: I am writing this as steam is coming out of my ears but all accounts are factual and non biased. I purchased my Honda from Honda Windward late last year. Time for my first oil change, and I scheduled it for 2 PM on a Friday afternoon. During the buying process I went back and forth between king windward nissan and Honda windward, being that king windward Nissan would provide lifetime oil changes with the purchase of your vehicle. Huge money saver right?! Right. Drove the CRV and decided it was the best fit and bit the bullet on paying out or pocket for the servicing. Whatever. Nbd. The day of my appointment I got stuck in bumper to bumper H1 traffic from about waikele to the H3 exit. I phoned them like a responsible client prior to my appointment time advising them I would be late and seeing if a later time slot was available if possible. The answer I got was "just get here when you get here." Fast forward over an hour of my life lost to traffic and I finally pull up at 2:37. Undoubtably late. I walk in to check in and the attendant tells me dryly "I can't take your car today. You're nearly an hour late". Ummm what?! Yes I understand I am late. I phoned explaining in the extenuating circumstances and was advised to get here as soon as possible which I did. And now I'm being turned away? No options given, no apology for the inconvenience after I spent over an hour in traffic driving from Ewa Beach to patron the service station of the dealership that I purchased my vehicle from. Royally pissed I drove off to see if their additional service location down the road was taking vehicles for oil change and unfortunately they were not. Called Honda windward back and requested to speak to the manager and it was the same person who told me "get here when you get here". I explained that I was turned away and was completely inconvenienced. He offered to make arrangements to take my vehicle down to the main service station but made me feel like he was doing some act of god to rearrange things for my account. Please don't. I am so dissatisfied as a customer that I don't want any special treatment. I just want basic customer service and problem solving. Give me an option and don't make me feel like I'm inconveniencing you to make special arrangements when you blatantly told me "get here when you get here". There was no mention of a timeframe "no later than" or "we close at..." all of that I would have maybe made me reconsider and reschedule when I was still in traffic. This could have saved ME an hour of my life and now YOU from reading this rant. Basically I will never bring my vehicle back to Honda windward for servicing. I'm paying out of pocket, I'll just take it to Tony. Rant over. read more

Mr. Hennessy was very helpful as he listened to what we were looking for and took his time to help us. read more

Honda Windward - Car Dealers Near Me - Kaneohe, Hawaii

When we (husband and I) bought our Honda we had traded in our truck. They told us they would cover the rest of the payments on our F150 as if it was a favor. Not thinking, we trusted them and agreed. Later found out our truck was worth way more than the remaining payments. The deal had been made and we couldn't turn back. I noticed my phone couldn't charge in my new Pilot (problem was present since we purchased the car) . It was draining my phone battery (I tried 4 different chargers all from the carriers, on an android and iphone) and one day the car just wouldn't turn. My car was dead completely. Honda told me it's probably my battery and to buy a new one to see if that fixes the problem. It didn't fix the phone problem but allowed my car to turn on. They finally agreed to check it and said they couldn't find the problem claiming a 3% charge in 4 hrs shows that the charger worked. Not even a crap charger takes that long. If the phone charging port is still not working, then the problem is still present which tells me my car will probably die out again in the near future. On a separate visit I had my car serviced and they said my tires were still good, yet when I tried to get my safety I was told to change the front two tires first. Now we're unfortunately stuck with them till this car is paid off. Never again! read more

My younger sister was in search for her first new car. We reached out to multiple Honda dealerships and found out that Windward Honda was offering the car she wanted at the lowest price. Our sales man Robert and financing agent Sabrina went above and beyond to help my sister with low credit history. We didn't feel rushed and we didn't feel like we were getting hustled. I highly advise reaching out to Windward Honda! read more

I had a great experience buying my car from Honda Windward. I live over on Maui, but the dealer here was unresponsive and expensive, so I called over to the three Honda dealers on Oahu. Bob Laudick and the rest of the team at Honda Windward were responsive, had a great inventory selection, gave me the best price compared with all the other Honda dealerships, and even arranged to get the car shipped to me on Maui. I will definitely buy there again, and would encourage other neighbor island folks to check the prices at Honda Windward - they made buying and shipping a car inter-island very easy and I saved a lot over buying here on Maui! read more

This review is for Glenn Yakuma- a senior salesperson that has been there for over 18 years. He is really easy to work with and will put his best foot forward with any deal you make on a car. I was there shopping for a car for my wife and daughter and was really happy with the service, the lack of hard pressure and product knowledge. The service department is quite good too but this is based on old knowledge from when I had a Honda 4 years ago. Ask for Glenn- you won't be disappointed. read more

My first oil change on my Ridgeline, l was surprised by the price. It was a 45 minute wait. I bought accessories from them and the prices are the cheapest of all the Honda dealers . read more

Service has been great overall they didn't let us down from reserving the car, updates and when we oicked the car up,its been an awesome experience. read more

Horrible customer service. As a woman, buying a car can be intimidating, partly because the fear the salesman will ignore you. At Honda Windward, this is exactly what they do. My boyfriend and I came down around 630 after work to get an idea of what my car would be valued as a trade in. I think the guy who tried to help my boyfriend was named Robert. He only shook my boyfriend's hand and assumed the car would be for him. Even after specifying it would be a car for me, he continued to look to my boyfriend to confirm details about my car. When we were discussing the trade in value, I asked why he used fair condition for my car instead of good and he immediately became defensive. When called out on this, he became pouty, literally leaning back with his arms crossed. This is the second negative interaction with this specific salesman. I'm sure everyone else is very pleasant, but for better and non-sexist service, best to try somewhere else. I understand money is the main concern as a company, but having respect for customers should also have a place. read more

In 2015 I bought a CRV from here. They provided me with good service then and they continue to provide me with good service now. A little over a week ago I went there to look at a Honda Ridgeline. Greg was the sales person (an older gentleman). He gave me a very fair price and diligently answered every one of my questions. For questions he could not answer he would honestly tell me he didn't know because he felt he didn't want to misrepresent anything just to sell me a car. In the end, I didnt buy the Ridgeline, and went with a Ford Ranger only because I needed a 6-foot bed. But I will come back to Windward if I need to buy my next Honda, and for sure I will look Greg up again. Thank you Greg for your patient service. Just an observation: Ive visited Leeward and Windward dealerships and in general Ive found the Windward folks are easier going and less pretentious. read more

Bought a car from Honda Windward about 8 years ago & had a very positive experience, so I was hoping for a repeat this year. I got the complete opposite. I'm a very thorough customer, read the fine print & come prepared for every single necessary mark up. It seems that Honda Windward is just trying to nickel and dime people these days. Prices on invoice are way above market and what's advertised, simply because they can do that based on a lack of inventory. However, no one has inventory. Not everyone is marking cars up 25% taking advantage of the lack of supply. In fact, most are trying to get people in their future cars by committing to being as transparent as possible from a customer's first click on their website. As a consumer, it seems like being dishonest about pricing would make selling cars pretty difficult since the website says one price that's extremely different from what the invoice will state. Anyway, I didn't buy a car from HW, I actually ended up at a luxury dealership, spending WAY less for something much nicer, and was not nickel and dimed in any way. The luxury dealership was transparent and got me out the door in 2 hours. I'd avoid Honda Windward until they can figure some stuff out on the sales end. read more

Travis our salesman was awesome, got us the deal we thought was fair however the finance department made it sure that I will never be back at this dealership. They will try to trick you into getting the warranties and if you don't get it they'll try to hike the interest price. They are sneaky and that is no way to run any business. Watch out for Victor who tried to say my payment was 427 without the warranty and said he can get the warranty included for the same price. However that 427 payment included the warranty. Then when I scratched the warranty he said he change banks and now my interest is at 7.5 percents. The funny part is he didn't even have a bank yet to finance the vehicle with. Just tried to cover his lie and raise my interest because I caught him on his lie. Only reason they're not getting a one star is because of Travis and the deal he got us. read more

We just purchased a new Honda HR-V from Honda Windward. Claire helped us and made the process super quick and easy. She is very communicative and professional and provided us with great customer service. She went above and beyond to get us the car as soon as possible. Highly recommend working with Claire! read more

Deceiving oil change coupon. States $29.95 + tax for an oil change. And in fine print says does not include miscellaneous charges. They always charge a miscellaneous charge of $1. How many oil changes do they do and they can't figure out a set price. This is similar deception to what the airlines where doing in not giving you a total price when advertising. Maybe if enough people complain this practice can be stopped. read more

I bought a new 2018 Civic last year from a Las Vegas Honda dealer. Vegas doesn't require front license plates, so I never had it put on. However, I moved back to Hawaii from Vegas last week, and Hawaii requires front plates. I was afraid to install the plate bracket myself (I've heard warnings about accidentally setting off the airbag while drilling into the bumper). So I called TONY HONDA for a quote. The service advisor said I'd be charged for 1 hour of labor...around $165. I then said I may try to do it myself, but I'd like some guidance on what I need to look out for to avoid setting off the airbag or damaging my car in any other way. He said he wasn't allowed to give any advice. My daughter suggested I call HONDA WINDWARD. They did it for FREE just for being a Honda owner. Now THAT'S going above and beyond!! I received great customer service, and he had it installed in less than 5 minutes!! HONDA WINDWARD has earned my future business!! read more

The car is good but the next day, when I looked at the car, it was dirty and not cleaned up.

We tried another dealer for a few years and we were disappointed. Came back to Honda Windward and were once again very satisfied with the customer service. We will probably stay for life as customers. read more

This review is specifically for the parts department. This Honda dealership has the most friendly and professional parts counter associate. He is also very knowledgeable on DIY maintenance items and provides recommendations on what and how much you will need. He recommended how much transmission fluid I would need for a drain and fill then also recommended a new washer. I've been to dozens of Honda dealerships between here and the mainland over a couple of decades and have never seen a parts counter associate like this guy. He sets the standards by making sure he sets you up for success with your DIY maintenance. read more

"Honda Windward.. We'll make a believer out of you!" If you watch TV there's no doubt you've seen the commercials with that catchy jingle and it's no lie, they made a believer out of me. I was in the market for a lightly used Charger, Honolulu Ford had one but before I could get it someone bought it.. leading me to Honda Windward. A 2016 R/T marked @ 30K (sticker) but online price was 25k. I figured that since they have the "Make My Deal" widget I'd try it and surely enough it's pardon the pun- the real deal. I sent In an offer Monday evening, within minutes I got a reply from Mel (Ramos), I figured that was what they could do without losing money on the sale. Went down there Wednesday night to check the car out in person and came across possibly the best (tied with Uncle Bobby Sarae that used to work for Honolulu Ford) salesman I've ever worked with in Dalton Mills. We talked briefly because it was late and I told him I'd try and make it back on the weekend to see if we could get numbers ran. Thursday and Friday I was called by Melissa and Bob (Laudick) to gauge my interest, they were not pushy or aggressive rather- they wanted to see if this was a serious buyer or just someone wasting time and I commend them for how nice and personable they were. Come Saturday I make the trek from Kalihi to Kaneohe and Dalton is there (with the keys in his pocket for me, haha) and we get down to the gut wrenching part.. the credit running process. I've been diligent in years on rebuilding my credit, I've suffered setbacks in the past but fixed it and let me tell you - getting a deal done when your credit is good is FAST. I was out of there in under an hour and a half, this was AFTER killing some time talking to Dalton, Aunty Joey who works the front and of course Kelsea who handles F&I. Dalton.. Bob (Laudick), Mel and Kelsea, you guys get an A+ from me for how great you made the experience. Trust me when I say that going to the wrong dealership can leave you bitter because of the B.S that some can put you through but I've been lucky the last two times.. Honda Windward though as I said earlier- It made a believer out of me. I send a HUGE thanks out to everyone who helped me get what I was looking for.. I'll do my best to send business you way. If you're looking for people that will do their best to get you a deal that's fair and can fit your budget, these are you people. Give them a try you WILL NOT regret it! read more

How traumatic was my experience at Honda Windward? It took me two years to write this review. In January 2008 I selected a new 2007 Honda Accord from Honda Windward and gave them my down payment. I was to pick it up a few days later after they detailed it, etc. As I was driving over the Pali to pick up my car, they called to tell me that they had taken some parts out of the car to put into another car that came in for service. Since I was already on my way, I went to the dealer and they explained I'd have to come back the next day so they could replace the parts. My sales guy, Gunnar, did not know what parts they removed. According to him, some lines of communication were crossed and my sales guy was not aware that the car had been "cannibalized" but assured me that they were putting in brand new parts, etc. I had a sense of urgency as I was using borrowed wheels at the time (which is a story for another day if I ever write a review of my ex-husband). I needed a car ASAP, which is something I made clear when I bought the car. More shenanigans ensued, wherein the dealership changed their story several times about what parts were taken out - they finally settled on the PCU (the Powertrain Control Unit, you know, the BRAIN of the car). After many illegible faxes, unanswered phone calls, sidestepped questions about the validity of the warranty, and 2 additional missed delivery dates, the dealer called me to explain that they also took 3 additional parts out of the car (said he didn't know what they were), and it would be 7-10 days before I could take delivery. I said "Fuck this, I want my down payment back!" He then replied he'd rather cancel the deal and sell it to someone else for more money (meaning someone who was ignorant of the service history of the car, I'm sure). I got my down payment back, but this bullshit rates as the single worst customer service experience of my life (and I've been to Chili's). It is also worth noting that the letters I wrote to Honda Windward management and ownership went unacknowledged. The story ends on a happy note, though. A week later I saw an ad online for the exact same car at Cutter Dodge. I went to the dealership at 5:00pm, and at 9:00pm I took the car home. Easy peasy, and I saved $7,000 on the price of the car. Seven grand!! The universe was looking out for me after all. read more

This review is for the Honda Windward Service department. This review is long overdue but here goes. We have been going to the Honda Windward Service department to have our cars serviced for years. No matter what the problems or issues are, we always see our service advisor Kanoa. He is very professional and is always a pleasure to work with. Scheduling an appointment, safety check and/or picking up the vehicle at the time you want with him is a snap, although at times he's super busy. He always offers sound advice when it comes to what repairs could be or should be done and what parts need to be changed. I cannot emphasize enough that he always tries to find ways to help us with lowering the repair costs and if the parts don't yet need to be replaced or if the repairs don't yet need to be done, he will always advise us to hold off until it is actually needed to do it. And also, if the repairs with the parts can be claimed under warranty or if there is a special with coupons, he will always let us know. And if we needed to pull up the service records for our vehicle because it is time to sell it, Kanoa would take the time to print all of the relevant service records for us to give to the new owner. We really appreciate his professionalism, his knowledge and most importantly, his willingness to always help in anyway he can. We would send our family and friends to see him for their vehicle service needs. In the few times when Kanoa is off, everyone else in the service department are also great to work with. We highly recommend Honda Windward Service department for all your vehicle service needs. read more

Windward Honda Made a believer out of me. Trevor sold me my brand new car. Personally I don't like buying new cars, because it often takes an entire day. But my salesperson Trevor had me in and out in less than 3 hours. How great is that? The best part was I did get the car I wanted with everything I wanted and the color I wanted. Oh gosh, I am a happy new car owner. Great price excellent service. That I know because it's the 8th Honda I've gotten from them. Their service is awesome. I also choose to have my care ceramic coated. It's gorgeous. The Honda car place on Kahuhipa does great work. My appointment was on time and Cory (the manager) explained everything that was going to be done. I'm very pleased. read more

I made a request to see a used vehicle on Cars.com. The dealership contacted me and we made an appointment for about 5 days after the call. On the day of the appointment, we arrived at the dealership and were greeted with the receptionist pointing the thermometer at us without saying a word. A little strange with no greeting but ok. We waited for a couple of minutes to see Bob our salesman. We go to his office where he finishes up paperwork from his last appointment. He told us what he was doing and was apologetic so Ok. I'm not sure how Honda or this dealership tracks what vehicle a person is coming in to see but Bob had no clue which vehicle we made an appointment for. I showed him the picture and gave him the tag number from my phone. He then told us he needs to go find the car. Find the car? You knew we were coming. We wait in the office at least 5 minutes when he comes back and tells that he's so sorry it must be at their other lot. We proceed to get in another vehicle and drive about 7 minutes to the other lot. The conversation was odd to say the least. Mainly about him and his daughter. Very little about why we wanted to see the CRV. What we were currently driving. Did we like Honda's...nothing. We arrive at the other lot. We wait in the car for three or four minutes and he comes back and says so sorry the car is not here. I am immediately thinking what do you mean it's not here. You didn't know if it was here. So we then proceeded to drive back to the main lot where Bob hands us off to Fred because Bob has another customer to help. Wait I thought we were your appointment. We wait around the lot looking at several cars when Fred comes back after five minutes and says so sorry that car was lent out it's not here. Then proceeds to ask us if there's anything else we would like to look at while we are there. At this point, I simply say to Fred that I will contact Bob if there's anything else we want to look at in the future. I'm not sure if this was a one off issue but it seems odd to me that you would loan out a car knowing you were going to show it at an appointment. Suffice it to say I will not go back to Windward Honda in the future for anything. I love Honda vehicles but this dealership won't get my business. Unfortunately this is the second Honda dealership on Oahu that I received less than stellar customer service so I'm beginning to wonder if it's not a systemic issue. read more

"We don't want to take advantage of you and rip you off since you're so young." Yeah, okay whatevers. I came in after going to Pflueger Honda to see if I could get a better deal on a 2010 CR-V. Not only could they not match the price Pflueger gave me, they tacked on a mandatory "protection package" because all the vehicles comes standard with it unless I choose not to include it BEFORE the vehicle is built. What?! According to Honda Windward, Pflueger won't mention this extra cost until after when I have agreed to purchase the vehicle. Well, I called Pflueger to double check and they said they won't add on the protection package because it's optional. So HAH! Shame on Windward for trying to rip me off like that because it was a a pretty big difference. They get one star for being the salesmen I've always imagined, pushy and determined, and for following up the day after to see if I was still interested. read more

HONDA WINDWARD SURE MADE A BELIEVER OUT OF US !!!- So Sorry it is so Long. Let me start with saying this will be a 2 part Review Since we purchased the Vehicle from Honda Windward and had the Auto Repairs Done per there request Thru Honda Windward Body Repair. We purchased a Expedition a few weeks ago from Honda Windward. It started off Good, Both Sales people were very nice and Helpful ( Dalton & Bob) We purchased Extended Warranty,Tire Package and Gap. Thought wow that was the easiest car buying experience ever. It was on a Sunday evening, On our way home, we noticed the shocks were completely Shot, and the Alignment was way off.( We only drove it around the block in town to test drive it. per our Daltons request and he was with us.) When we got onto the Hwy to head home,we were bouncing all over the place, Also we Opened the Sunroof and Guess What, It would not close back. We Called the sales person that helped us (Dalton was the Main salesperson, Bob was the secondary sales person.)First thing Monday morning and told him the problems with the vehicle we had just purchased the night before. He said no problem take it into Honda Spa and they will get it fixed and those repairs would be covered since we JUST got it. They could not get me in until the end of the week, We Told Amiee, How bad the Shocks were and the Sunroof would not Close-(Ok can live with that, No going anywhere on the Island where it might rain.) . We Placed a cover over the sunroof, and After 2 days, FINALLY Got the Sunroof to close.Yeah was I ever Happy!!! )I WAS NOT ABOUT TO OPEN IT AGAIN,AFTER THAT. Our appt rolls around and I am deathly Sick with this Virus/Flu going around, and so is Hubby, After 10 days in bed, an ER visit and a few doctor appt. I finally am not feeling like I have been hit by a truck. I call back to Windward Spa and they tell me I can take it to the nearest Ford Dealership. After All we did Purchase the Bumper to Bumper Extended warranty along with Tire replacement package. I get into Ford a few days later, and they tell me, those things are not Covered under my warranty thru Ford and I should call the sales person that we purchased it from, since it was just a few weeks ago. I call back over to Windward Spa, they set and appt up about 4-5 days out. Took it in on a Monday. They said we will have to get with the sales man that sold you the vehicle, Ok no problem, gave them their names. She then tells my hubby to open the sun roof, Nope not doing that, Opens it and Well, It won't Close again. We rent a vehicle across the street as this is our only vehicle because we PCS in a few months and already sold the other Vehicle. We get a call the next day telling us that Front and Back Shocks are both Bad along with Front and Back Struts. Sunroof still won't close. should be done by morning. Day 2- Get a Call back - Parts will have to be ordered don't know how long that will take, oh and Struts too. THEN FOR THE BIGGIE- Hubby gets a Call and They say oh BTW a CUSTOMER hit your Vehicle. ARE YOU KIDDING ME !!!!. Should be done by morning, found parts local. Day 3- Go to Pick up my Truck, Yeap, Someone smashed my front end all right, on their Parking lot while they were suppose to be working on it, but hey they were nice enough to at least get their Insurance info for "ME" to have it Fixed!!!!! They said they could not fix the Sunroof and it would have to be done by the Dealer, I said ok, you got that all set up for me to take it over there, Oh no here is the # you can set it up. So they Put Plastic over my sunroof( I pray to God it does not pull the tape off my paint when it is removed.) NOW FOR THE BILL- We called Dalton( I had called and Text him the previous day,to remind them we were going to pick up the truck, Both were not working, never heard back from either), when hubby did call back and get Dalton,he said OH you will have to talk to our sales manger about that!!! WHAT SERIOUSLY, How many times have we called you over & Over about this and you said it would be covered.MYSELF AND HUBBY HAVE HAD TO MAKE SEVERAL PHONE CALLS TO THEM So we call the Sales Manger and he said "Well why is this the first I am hearing about this." Well I have no clue, talk to your Sales Person that sold us the vehicle"He Said I will call you back in an hour. NEVER heard from him. Here is my Repair BILL $822.63 Shocks, Struts,and Alignment,PLUS we had to get a rental for 3 days $109.95 Total Bill $932.58 . Guess what the Sales Manger took off-$200,-WOW Really-especially since I bought the vehicle like this and you tell me it will be fixed .Yeap so we were left to pay their REPAIR Bill of $661.39 AND THE CAR RENTAL-Grand Total today $771.34 PLUS MY FRONT END DAMAGED/WRECKED left for us to fix- SUNROOF That Will Not Close, All Ghettoed Up with Plastic they put over it,until we can get into the Dealer.DO NOT GO HERE FOR YOUR BODY WORK, SPA, OR TO PURCHASE A VEHICLE- Thefts and Liars. Haven't even made 1st payment. read more

Honda Windward - My Car was DAMAGED/Wrecked when left at the Honda Windward Service- I'm Left to handle the repairs. - Car Dealers Near Me - Kaneohe, Hawaii

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My 2013 car didn't start about 2 wks ago so i jump started it I rode it to windward honda where I originally bought the car. They said nothing was wrong. 2wks later the same thing happened so I called them back. They were rude and said there's nothing they can do. " go get a second opinion somewhere else". Basically they didn't want me back. Well, if they had looked closer, they would found it and had to put in new parts since it was under warrantee. Basically they made another Honda do it. Pacific Honda found exactly what was wrong and took care of it right away. Your tech is not as good as theirs? Your customer service (the phone call) was terrible too. Wish I had got his name. read more

Don't use shuttle service unless you want to wait 1.5 hours to be picked up. Otherwise the auto service is fine.