Servando is very knowledgeable. He knew exactly what was needed to take of my refrigerator…read more I would recommend him to my friends. GREAT JOB!!!

The only reason I am giving 1 star is because you have to give something. The only reason I am…read moreposting anythig is because I am being asked by a company I have NEVER done business with!!!

They were quick to answer the initial call through property management and confirmed the…read moreappointment with me immediately. I received a text with a picture of the technician that would be coming and time frame. Before the appointment I received a text that the technician was on their way. My concerns with the refrigerator were a strong chemical odor that lasted multiple days and continued after cleaning out the fridge and freezer. Sebastian was EXTREMELY thorough in pulling apart the refrigerator to diagnose. It took 45 minutes but he was able to diagnose the issue. Extremely professional.

They were very quick to respond to my problem. Will use them again thank you Cinch for…read morerecommending them

Bryan came out and was very kind and professional. He diagnosed the problem for both of my…read moreappliances so that I can now get replacements through warranty. I highly recommend them. I also got one of the diagnostics for half price which is a good value.

First time using this app to contact this company. Worked out well. Just requested service and…read moreabout 20 mins later they called to set up appointment. They stated how much it would cost. Technician showed up in allotted time. He was friendly and out going. After a bit the problem was solved and final bill came to was told to me when they set up the appointment. If I ever have an appliance issue again I am definitely calling this company

We have used Sargent's for 30years we have purchased used, new & had repairs done of various…read moreappliances. They warranty their work, they are honest & helpful. With my recent purchase I needed a refrigerator right away & luckily I was able to not only call but easily text & look over pictures to make an order & schedule delivery the next day! I appreciate the ease of the transaction & will continue to use them in the future! Thank you Samantha!

I've has the worst experience ever with this company. The staff is extremely rude. I've spent alpt…read moreofomey over the years with this company. Rexebtly I bought a washer brand new. Upon getting it delivered within a week a senior went out. The ass holes that worm there came to my house to repair. I was told he oart I needed was here in Reno and the guy would be back in2 days to put it in. On the 5th day I called hem. Andrea answered said the part was there but instead of two days shes mow telling me two weeks. She was rude to me she lied called me a liar​​. Weeks worth the laundry dirty. Money spent on a washer from them because they were the best. Shittiest company ever

I cannot say enough good things about Kevin with Tahoe Appliance Repair. He responded within 12…read morehours on a Saturday which was impressive on its own. I originally called him for a second opinion after an initial visit thru my home warranty company left me feeling uneasy with another appliance company assigned by my home warranty with American Home Sheild. This company had stated I just needed to clean out the dryer drum and vents inside and thru the wall. They stated the dryer was fine, however it still wasn't drying clothes properly. Also all my vents had been cleaned recently. So something just didn't sit right with me. Kevin came in, carefully troubleshot my dryer, running multiple test and gave his diagnosis, confirming my suspicions. He was honest, thorough, and never once tried to upsell or exaggerate the issue. The difference in integrity and professionalism was night and day. His pricing was fair, transparent, and reasonable. You can tell he genuinely cares about doing right by his customers. It's especially refreshing to see a motivated young entrepreneur working hard to build his own business the right way, with honesty, skill, and work ethic. If you're looking for someone trustworthy, knowledgeable, and responsive, Kevin is absolutely the one to call. I'm so glad I trusted my instincts and reached out to him.

II called Kevin at Tahoe Appliance Repair on Monday, June 8th. After giving him information about…read morethe refrigerator, he diagnosed the problem as needing a new compressor. He advised that the part was under warranty and he gave me instructions on how to go about getting the warrantied part. I did as instructed immediately and notified him via text. He texted me back saying the part "could be here before Friday". (That sounded about right because LG said it takes 3-5 days to be delivered which would put it on Friday at the latest if he ordered it on Monday) I texted on Friday asking for an update on the status of the ordered part as he had it shipped to his address. No response. I texted again on Saturday. No response. On Monday morning, 1 week after my initial contact with Kevin, I still had not received a response so I called LG at 11 AM to ask if they had the tracking number so I could find out when the part would be delivered. Being without a refrigerator for a week was brutal. LG stated that they did not have that information available but asked me to hold. When they came back on the phone, they had me on a 3-way call with them and Kevin. I had no idea that they were going to call him and I had not intended for this to be that big of a deal. Kevin stated that he had some deliveries at his door and would be home in an hour to check to see if our part was one of them. He told LG he may have ordered the part but was not certain. Kevin texted me later and said that he was camping for the weekend and that he hadn't had cell service so that was the reason for the delayed responses. I did not have problem with that at all, but it seemed that after that phone call with LG, things started to go downhill. He told me that the part was not there and he was going to call LG and get back to me later that day. He never got back to me, so I texted again on Tuesday, June 16th. He said that he ordered the part again, then proceeded to tell me that even if he had the part, it would be a week before he would be able to get to me. On Wednesday, he sent the tracking number. On Thursday, he texted telling me the part was delivered but someone had stolen it. 4 days later, on Monday June 22nd, 2 weeks after initial contact and 2 weeks without a refrigerator, he texted to tell me that whoever stole it had brought it back at 3 in the morning. I asked him when he could install it and didn't get a response until later the following day. By that time, after being repeatedly ignored, I called LG and scheduled an LG repairman to come out. They said they would be out on Thursday. Kevin did eventually respond saying he could come out on Wednesday but at this point, I was beyond over dealing with this guy. I asked him for the part, and he said he would bring it to me in a few days. I asked him if he needed my address as I had never given it to him and he ignored me once again. He showed up with the part on Thursday which was nice and he seemed like a nice enough guy. LG showed up later in an LG truck with a technician in full uniform and was able to get my refrigerator up and running after 18 days without it. Refrigerator repairmen know, or should know, that a refrigerator is the most important appliance in a home and should never allow a customer to wait as long as we waited to get it repaired. I believe what happened was he forgot to order the part after our initial contact on Monday, June 8th, and then got mad that I called LG. He then ordered it and then claimed it was stolen just to "stick it to me" as punishment. Then miraculously. 4 days later, it reappears UNOPENED. Then repeated ignored text messages for another week until I gave up. LG charged me $438.21 for the entire visit which included the part, whereas Kevin quoted me $600 and 2 1/2 weeks of waiting time. The thing that bothered me the most was there was never any apology or urgency. The moral of the story is to call LG first. Use the LG Flat-Rate Repair Program. It is next day or 2-day service with all parts included in the price. A much better experience. The customers in the previous reviews got a much better experience than I did. I did not get that guy.

I am able to troubleshoot and fix many appliances myself, but my washer broke while full of water…read moreand I was not able to properly get into it's diagnostic mode. With it full of water I needed to figure thing sout quickly, called Juan and left a message and he promptly called back to schedule a diagnostic for my washer. I ended up having to reschedule and he was flexible and tried to get me in asap. When he arrived he was pretty thorough and able to explain the repair and needed part. He was able to locate the part locally and was able to repair it same day. Reasonable and transparently priced and he works quickly. A+

Juan was awesome. He was able to fit us in the same day that we called and fixed the problem. We…read morethink the price was extremely reasonable and he did a great job!

I would give 0 stars if I could. Stay away from this company…read more They installed the washer incorrectly using faulty parts. As a result, the hose blew off and flooded my property, causing significant damage. When I contacted them, they refused to help or take any responsibility. I now have to go through my insurance to repair the damage caused by this company. We wanted to support a local small business, but this is how they handle serious issues. STAY AWAY and save yourself the headache.

Great service overall help me. I'll figure it out, but I need it for refrigerator. The delivery was…read moreawesome as well. Technician was great just all around. Great service.

They were referred by sub zero for our frig maintenance. I called on a Tuesday and Austin came out…read morethe next day. He went above and beyond what is the norm. He helped me clean and showed me how to do some of the things myself. Could not have had a better experience.

Gabrielle is courteous, responsive and helpful…read more The tech that came out to help with my new subzero refrigerator was also helpful. Turns out, it was in "demo mode". Helped answer questions on other appliances when he was there, so totally worth it.