My cousin and I were visiting Chicago and decided to get our hair done while we were in town. She…read morefound this salon and we decided to give it a try, and we're so glad we did! Unfortunately, the weather had other plans and it started pouring right when we were heading to walk over. We struggled to find an Uber/Lyft/taxi and ended up arriving late to our appointment. We felt absolutely terrible. When we arrived, the gentleman at the front desk initially was trying to reschedule us because we were late... Thankfully, Lydia and Amarii were still there and were kind enough to fit us in anyway. We were SO grateful. After a stressful day at my conference and the chaos of trying to get to the salon, the experience completely turned our day around. Lydia did my haircut and Amarii did my cousin's, and both were fantastic. They made us feel relaxed, listened to what we wanted, and gave us beautiful haircuts that we absolutely love. We both left feeling refreshed, confident, and so happy with our hair. Thank you again to Lydia, Amarii, and the salon team for being so accommodating and talented. Highly recommend!

Racist, Dishonest, and Unethical - They Took My Money Without Providing Any Service!…read more If I could give zero stars, I would. As an Asian woman, I have never felt so disrespected and discriminated against at a business. I had a confirmed appointment at 11:00 AM. Before arriving, I called ahead to let them know I would be around 25 minutes late, and they said it was okay. I arrived at 11:38 AM, meaning I still had plenty of time, as the stylist's next appointment wasn't until 2:30 PM--a full three hours later. I have had this exact service (bleach and tone) with the same stylist before, and it only took two hours. But instead of working with me, they outright refused to see me, even though I was already there and willing to compromise. I offered multiple solutions, including blowing out my own hair to save time--but they refused to even let me speak with the stylist. The front desk staff was cold, dismissive, and completely unwilling to communicate. The worst part? They charged me the full amount without telling me. I repeatedly asked if they were only charging the deposit, and they lied and said yes. I later discovered they had secretly taken the full payment. When I confronted them, the owner had a terrible attitude--no apology, just an arrogant claim that they would refund half "out of courtesy." But I received no service at all--not because I didn't show up, but because they refused to serve me. I was literally standing there, trying to negotiate any solution, while they dismissed me completely. They never once tried to work with me--it was me begging them the entire time. This is not just about bad service--it is clear racial discrimination. They had the time, they had the means, but they chose to deny service to an Asian customer and steal my money instead. This salon is racist, dishonest, and completely unethical. They take your money, lie to your face, and refuse to provide any solutions. DO NOT support a business that treats customers this way. Avoid this place at all costs!

would not recommend wasting your time booking a color consultation here if you're looking for a…read morewelcoming experience. I met with Stacy for a color consultation and immediately felt like I was being discouraged from booking with her. After showing her a photo of what I wanted, one of the first things she told me was that she was the most expensive stylist in the salon. I told her that was fine and asked for a quote. She came back with a quote of $560 for the color service, which I agreed to. When I asked about adding a haircut, she said it would be around $680 total, and I agreed to that as well. Instead of moving forward with scheduling, she seemed annoyed and asked when I wanted to book. I told her I wanted the soonest available appointment. She said she wasn't available until June 30 and then immediately started suggesting other stylists in the salon who could do it sooner. June 30 wasn't even that far away, and I had no issue waiting for her availability. The entire interaction gave me the impression that she simply did not want to take me on as a new client. If that was the case, I would have preferred she just say so directly rather than being dismissive and making me feel unwelcome. I've never had a consultation where I felt so much like I was being talked out of booking an appointment. There may be talented stylists here, but based on my experience with Stacy, I left feeling uncomfortable, unwelcome, and like my business wasn't wanted.

Really a great place to get your hair cut and color. The service was great. The best part is as you…read morecheck in you are offered a warm tea. Courteous Receptionist and wonderful staff members. Dawn did a wonderful color match for my hair.

I've been going to Gino over 35 years and have always had a very positive experience. He is very…read moreprofessional and accommodating. His team is wonderful, too. Josie did my hair for my wedding and Lisa has been doing my nails since I started going to this salon. I now drive from McHenry to Gino's and it's worth it! I highly recommend Gino DiFranco salon.

Gino and his team are family. Gino is a craftsman who takes pride in his work and his business.read more

Looking to cut the long hair and get back to stylish hair. Courtnie had the patience and great…read morevision to get me back into shape. Thank you so much. Very convenient with online appointments. Thanks again.

Love this place! Great haircut every time. Mabel is the best! I spent too long going to retail,…read morechain stores and I got what I paid for. Yes, this is a little more expensive than the others, but well worth it (and it's really not that expensive). My only complaint is that it took me too long to find it :) Thank you, Chicago Buzz!

Nina did a wonderful job! The best blowout and partial foil in the city. I've been searching for a…read morenew place to get my hair done in the city for a few months. I have medium length hair and I get blonde highlights each time. Nina did a great job listening to what I wanted (blonde to the root. No fade) and was so kind. I have naturally curly hair, so getting my hair straight can be a challenge for other stylists. Nina got it the straightest it's ever been and didn't use a straightener. So beautiful. I will be back. Highly recommend!

It was my first time at Scruples. I was little anxious at first, but I was warmly welcomed by the…read moreManager and the stylist Sam. I had a few reference photos for a balayage, and let me tell you, it was better than I ever expected! My hair is very dark, so it also required some toner to get to the best color. Haircut was also perfect! He didn't chop much off just like I asked. I will be definitely going back. They have great specials on their website. Thank you Sam. You are wonderful!

Called for a blow out while visiting from out of town. Irma worked with me to find a time that…read moreworked. She was prompt, friendly and fairly priced. Will be calling anytime I'm here again.

Needed a last minute haircut so called Bertha who got me in within 30min in the morning. Talked me…read morethrough what she was going to do, and gave me a lovely haircut and blow dry. She's on the second floor of the eye society building. You just find her in the directory, call on the touchpad and she'll open the door of the building for you. She takes Venmo, which makes it an easy payment! I'm definitely coming back.

Jecca is amazing. I am a weekly client and not only is she a great stylist yet a considerate hard…read moreworker. Prompt (mistakes happen) but it matters to her is my point. She's always trying to do right by clients and the business. She's a wonderful stylist and great at blowouts yet just a great human as well. Go see her!!

I wanted to share my experience regarding my appointment with Adam last Saturday, July 11, as I…read morefeel it was handled very unprofessionally. Last Saturday was my bridal shower, and I booked my makeup with Adam because I trusted him to be there for such an important occasion. My appointment had been confirmed the day before, so I planned my entire morning around it. I arrived on time only to find out that Adam was not coming because he had called in sick. Unfortunately, no one contacted me beforehand to let me know. I completely understand that illnesses and emergencies happen. However, not notifying a bride before she drives to her appointment on the morning of her bridal shower is unacceptable. A simple phone call, text, or email would have allowed me to make other arrangements. Instead, I was left scrambling at the last minute, adding unnecessary stress to a day I had been looking forward to for months. To make matters more confusing, I noticed Adam had posted on Instagram out with friends the night before. While I don't know the circumstances surrounding his illness, seeing those posts made it difficult to understand what happened. Regardless of the reason, the lack of communication is what I found most concerning. I wanted to bring this to your attention because this experience fell far below the level of professionalism I expected. I hope this feedback helps ensure future clients are notified promptly if an appointment cannot be honored, especially for milestone events like weddings and bridal celebrations.

I've been going to this place for 40 years, and while there's less hair to cut now, I get nothing…read morebut really nice compliments every time I get my hair cut by Kim. She is friendly, personable and very talented. She'll even throw in a beard trim if you ask nicely. That trip up to the second floor will be well worth it!

Kim has been my barber for years and I wouldn't go anywhere else. If you want quality, consistency…read moregreat, and professional looking haircut, Kim at Madison is where to go.