I stopped in and made an appointment to have them check and diagnose a front suspension problem. We…read morescheduled 3 days in advance for an 8 am appointment for Friday morning . They told me the diagnosis would cost $110.00, it would take an hour or so to check the suspension and the charge would be credited towards repairs that would be scheduled at a later date. When I arrived a few minutes early for my scheduled appointment time they asked if I could leave my vehicle for the weekend as they didn't have time for my scheduled appointment. They tried to explain that they had a technician leave a week before they made my appointment. No phone call before I got there to advise me of their problems. It's apparent that customer service is not one of their top priorities. I'm going to steer clear of this place and definitely would not recommend them to anyone!

Took my Toyota there for radiator replacement. Nate is a great guy, really helpful, explains what…read moreis happening. Car doctors doesn't take your money just to the sake of business, they are honest people, they don't just replace, they evaluate, if it doesn't need it, they don't do it, I like that. They keep you updated through Text, and follow up text after you get your car back., I really appreciate and value this; very good quality in a shop, they treat their customers just like their own family. This isn't my first time going over there, each time I have had the same result. I will definitely give this shop a five

Roush Honda is top notch! I wouldn't trust anyone else to my vehicle if I felt there was a major…read moreproblem. I have had the pleasure of working with Nick, November and Ken in the service department and they are all excellent. I feel they have gone over and above to solve my issues. You can tell they treat your car like their own car. I highly recommend them.

What an amazing dealership! So helpful!!!!! I have purchased probably 12 + cars in the past time 10…read moreyears and Roush Honda is by far the best place ever!

Always great service and at a very reasonable cost. Much less expensive than taking a vehicle to…read morethe dealership.

Service not timely, were not thorough and had to come back after car overheated and spend another…read morethousand dollars just to have it returned dirty, no oil in it and a day later. Will not be returning.

Ive been a customer for over 10 years and have never had a bad experience. Matt and Trace are so…read morekind and take the time and care to ensure I know exactly what work needs to be done. They are quick and so reasonably priced. Highly recommend!

man I just got car last week from them , paid 800 dollars and my car ran hot again yesterday , they…read morebout to refund me or it's about to be some problems that's on #Blood

Believe all the bad reviews.!! As a real customer who took…read moremy car in TWICE, once with the original issue, and again to fix the damage they caused to my fuel injectors with their "walnut cleaning" Neither time did my original issue get fixed and they even tried to say it was my exhaust pipe rattling. Turns out if they had just replaced my damn Camshaft position actuator the problem would've went away! But no, they had me spend 2 grand OUT OF POCKET the first time, didn't fix my issue, instead I had a new one, and another 2787 OUT OF POCKET yet again to fix the issue THEY CAUSED!! And lied to my face as well as lost my ENGINE COVER! These people are ripping you off! DO NOT TRUST WHAT THEY SAY TO YOU THEY ARE LIARS and I have paperwork to prove it! ALL NEW FUEL INJECTORS, SPARK PLUGS, Intake Manifold Gasket and still the same issue.

Didn't fix issue and was promised. Engine light didn't go off after $2300. I would not recommend…read morethis place.

Great experience with JAM. After hitting some potholes left…read moremy truck' frontend making gosh awful clunking noises, I finally got it over to JAM as a first time customer. Met Jason in one of the bays before taking to Jo about my truck. She let me know that it might be the next day before they could get to it. I received a call later that afternoon with the details of what needed to be repaired and that it might take a day to get the parts in. Got a call the following morning that the parts came in, had been installed and my vehicle was ready to pickup. Totally flabbergasted by the straight forward explanation of the repairs needed and expectation setting, the quick turnaround, cost, and the honesty and friendliness. I will be recommending JAM to others.

Fast and honest! Although my car was beyond repair, they were good about keeping me updated and…read morehelping me in a timely manner and gave honest feedback and good explanations.

Only since they had a $39.95 for a FULL SYNTHETIC OIL CHANGE is the ONLY reason I went to Tuffy's…read moreat this location. They are the BIGGEST RIP OFF I've experienced in a very long time! Here's a few examples ... TUFFYs on WEST 5th Av told me I needed SUSPENSION STRUTS ($1664 worth) coz my vehicle was "very bouncy" which it isn't AT ALL & they didn't even drive the car! Note: I had a 4 WHEEL ROTATION/BALANCE AND ALIGNMENT the day before elsewhere. I called back to the place that did my alignment to be sure they checked all suspension components (just out of curiosity since it's hard to trust some of these places) and they DID to find nothing that needed replaced! Then Tuffy said I "needed" a BATTERY REPLACEMENT coz there was some RESIDUE on it! Instead of just wiping it off, they'd prefer to rip off a customer! That was going to be $200! They sure don't go out of their way, in the very least! Then I "needed" SPARK PLUGS... (I had those replaced 3 years ago and had no issues there either.) Another $300! Then I "needed" BRAKE FLUID FLUSH (No reason just that it needed to be topped off) Oh they don't do top offs for a simple pouring of fluid into the reservoir until it reaches the full line! They'd rather charge $115 for a FLUSH! Then I "needed" STEERING COMPONENTS (tie rods & steering gear) Again, I had no issues there. Oh, that was an additional $500. The next day AFTER this BS nightmare, I brought the list of repairs from TUFFY to my regular car repair place that I've used for a decade for any major problems come up coz he's proven to be trustworthy. He did a DIAGNOSTIC and found nothing wrong with any of the above issues. (Which I already felt I knew but wanted confirmation.) So, THIS is what they call a "FREE COURTESY INSPECTION!" I'd call it something else but all in all saved myself $3,000 coz I speak up, ask questions, decline and follow thru with what I knew was a means of financial exploitation. Stay away from THIS TUFFY's LOCATION on 1524 W Fifth Ave

I stopped by today to have a tire looked at that was losing air. I was told the tire was not…read morerepairable due to the nail being too close to the sidewall. I was told that I would need to purchase a new tire. On my way home. I stopped at a competitors shop to have the same tire looked at. I was shown the nail in the tire. Middle tread row. Nowhere near the sidewall. $15.00 tire repair vs $285.00 new tire. I feel like I was misled to buy a new tire. I won't be back

I came for an oil change and was impressed by the clean waiting area with snacks and an arcade…read moremachine! The staff were super friendly too. It was easy to make an appointment online. I'll be back!

I visited to get an estimate on repairs. Spoke to current Manager. Time was around 430 pm. I listed…read morewhat I wanted done, he took notes and we agreed I'd return the next day. I returned at 11 am. Same manager was there and he said he's busy and can't do any spitballing of prices at this time. I've gotten estimates for the work needed and all estimates are around 3400. The manager was by any measure rude and impatient. Mission statement not fulfilled.