I had a very good experience here! Very nice staff, very cozy clean and quiet room. Comfortable…read morebed. Easy parking. Great places to eat nearby and in hotel. No complaints! Thank you!

Would NOT stay here again…read more We came to Orange County for Labor Day weekend, and honestly, this hotel was pretty disappointing. The location is great and it's really close to Irvine Spectrum, but unfortunately, the hotel itself just isn't worth what we paid. We spent around $1,100 for 3 days, and I expected a lot more. The thing that REALLY set me off was the restaurant experience. I ordered a cheeseburger using the QR code in the room. The restaurant called and asked if I wanted it delivered. I said no, thank you because I didn't want to pay the extra $3 delivery fee plus the $3.24 service charge, before even considering a tip. So I WALKED DOWN and picked up my own food. When I got there, the guy printed my receipt and said, "Please sign this and add a tip." I put $0 because, again, I literally scanned a QR code, ordered my own food, walked downstairs and picked it up myself. As he looked at the receipt, he said "Thanks, buddy" in a very obviously sarcastic way because I didn't tip. Seriously?! I'm sorry, but I'm not tipping someone for an order I placed myself and physically went downstairs to pick up. Then there's housekeeping. The paper in the room says housekeeping is every day and even tells you to leave your towels on the floor if you want them replaced. So we did exactly that... And they never came. So what's the point of putting that information in the room if you're not actually going to provide the service? Pros * Very close to Irvine Spectrum * Good location * AC works great * Breakfast was good Cons * Cell service is REALLY bad, and the Wi-Fi isn't much better * Beds are hard and uncomfortable * Showers were barely warm -- definitely not hot * Housekeeping says daily on the flyer... nope * Supposedly fresh towels every day... nope * Room service/housekeeping wasn't great * Dirty/used glasses weren't replaced * Expensive for what you actually get Overall, $1,100 for 3 days is way too much for this experience. The location is convenient, but that's about where the positives end for me. I would not book this hotel again.

Top tier customer service where pets are loved!…read more My group of three adults and one dog stayed here for three nights. I checked in early on the Hilton app and selected my room of choice. This is the one of the few times where my selected room was the actual room I received upon arrival. Each time we needed assistance, the attendants quickly tended to us without issue. We arrived at around 9pm. The attendants at the front desk gave such great customer service. Their welcome/check-in spiel was clear, informative, and did not come off as rushed. When they saw that I was staying with my dog, they immediately invited us to bring my dog to the front for her to select a complimentary toy and treat. A first out of all the Homewood Suites I've stayed at! The free breakfast selections were great - eggs, sausage, waffles, potatoes, cereal, yogurt, oatmeal, toast, bagels, etc. There is a game room with billiards, giant Jenga, Connect 4, and shuffleboard. The pool area has a ping pong table and giant chess. The 24/7 fitness room is spacious with working equipment. I would definitely stay here again for the customer service alone. Thanks for making our visit such an incredible experience.

Clean *newer* hotel with excellent customer service…read more A lot of space! Clean kitchen and comfortable bedroom. Front desk offered to bring us a pack n play for the baby. Youtube casting worked perfectly. Plenty of parking right in front of the hotel. It all just worked out perfectly. Thank you. Oh, the 4 star is because the floor was dirty. My baby was crawling around in the room and had black hands and knees. He was eating someone else's hair so didn't feel clean. The window was really dirty. Also the air conditioner sounded like an airplane was getting ready to lift off.

Hyatt House hotels are one of my favorite hotel chains. Always great service and clean facilities…read more I love their breakfasts as well. They're not serving eggs Benedict but their breakfasts are still a good standard. The parking at this Hyatt is nice with plenty of parking spots. It's a parking structure in the back! Parking per night is an addition $28, keep that in mind. Overall, another great stay at a Hyatt. My only negative comment, is the lock for the bathroom did not work.

This hotel was great for my family trip. Nice, clean room and friendly, helpful staff at check in…read more Free breakfast that was decent. Why one star missing, you ask? Paid parking. When you're paying so much for a hotel room- I think my larger room, if I hadn't used points, would have been $300+. If you're paying $300+ for a room parking should be free- not $28.

Food is Great! Service is Swell!…read moreAmbiance is Fantastic and Terrific! Thank You DoubleTree, Everything it was all Delicious!

The only reason this hotel gets 1 star instead of 0 is because of a few staff members who genuinely…read moretried to help. Laura at the front desk did what she could when our room wasn't ready upon arrival. After we mentioned the condition of the chair, she arranged one room with free parking, which we appreciated. Deanne, our waitress, was very kind and accommodating. Gilbert, our waiter, went above and beyond. Both my son and I have severe food allergies, and he took excellent care of us. His service was truly exceptional. Unfortunately, the day before (6/12), when my son had asked staff about safe food options due to his allergy, the staff on duty seemed uninterested and dismissive, which was disappointing and concerning. Jasmine in the coffee area was also very sweet. Unfortunately, the positives ended there. Julie, the bar manager, appeared to be drinking wine every time we saw her. At one point, when my husband got up to look for something, she responded with attitude rather than asking if he needed assistance. The bar was packed with softball teams and players, and it felt like helping guests and supporting staff should have been the priority. Service overall was poor. We requested towels and waited over an hour. After following up, we were told the request had been forgotten. The condition of the room was unacceptable. The chair in room 833 was broken and extremely dirty. We were told it would be replaced, but it never was. Most concerning of all, after returning home, my husband developed bites and went to urgent care...they were consistent with bedbug bites following our stay. One additional disappointment: I accidentally left my Conair 10x magnifying lighted vanity mirror in the room and called the very next day to ask if it had been turned in. I was told it had not been found. Overall, this was the worst hotel experience we've had--the dirtiest hotel with only a few friendly staff members. We will never be back,

I was surprised with a night stay here at the Marriot last week. Its a beautiful hotel. They dont…read morecover parking even if you stay here. Check in was kind of annoying. We were sent to the wrong room. So we had to goto the 10th floor. Tried getting into the wrong room, then had to go all the way back downstairs to get the right room. The elevator takes forever to get to the floor we were on. But its weird, because going up and down it goes quickly. But takes forever to actually get into the elevator. It was pretty hot (for Irvine) outside. And you definitely felt it in the hallways. It was hot and stuffy. The pillows for the bed was terrible. Caused me to have a kink in my neck in the morning. Our included breakfast in the AM was ok. They used liquid eggs which just isnt that great. Dont get me wrong though, theres a lot of things I enjoyed about my stay here, including: The room looked very posh and high end. AC works amazingly. The bed is very comfortable, you just sink right into it. I really enjoyed how stable and fixed the bed is. The shower pressure us amazing. Good water pressure. Nice fixtures. Customer service. They really bend over backwards for their guests. Able to get some more complimentary water bottles from the front desk. Even the people working in the breakfast room were super helpful and nice. YNK- this is their speakeasy. A must visit!! Great drinks. Exceptional customer service. See my review of YNK for further details!! Lots of things to do on premise. Beautiful pool. Multiple eating places. They have a top golf room. I did enjoy their coffee machines in the breakfast room. Massviely large parking lot. You have to badge in and out so pretty secure Id say. Overall a very nice hotel to stay at!!

We chose this area and hotel based on the reviews, so we were really looking forward to our stay…read more We arrived early and, as a Bonvoy/M Club member, I was offered an upgrade to a suite. At around 10:00 AM, we were told that the suite was being cleaned. We went out to run some errands and came back about an hour later. We were then told again that the suite was still being cleaned, but that a regular room was already available. We patiently waited for about four hours because we were expecting the suite we had been offered. However, when we finally received our room, it was just a regular room. We normally don't like to complain, but what was most disappointing was the lack of honesty and communication. This wasn't simply a misunderstanding, because we were specifically told multiple times that the suite was being cleaned. If the suite was not actually available or the upgrade could not be honored, we would have preferred to be told that from the beginning. We feel that we wasted a significant amount of our day waiting for something that was ultimately not provided. We understand that upgrades are subject to availability, but we believe guests deserve clear and honest communication so they can make the best use of their time.

Disappointed....I am mad at myself for not checking Yelp before I booked. Dirty bathroom upon…read morecheck-in, door hinge was damaged which in my opinion causes a safety concern and should be fully replaced, check-in staff was not as welcoming as I had hoped. The only good thing about our stay was the pool. As a happy Marriot customer, this stay was by far our worst.

I thoroughly enjoyed my stay at Element and was pleasantly surprised from the moment I arrived. The…read morehotel is all suites, eco-friendly, very modern, and exceptionally clean. The customer service was outstanding. Ha checked us in and was so welcoming. She took the time to explain the hotel amenities and made sure we had everything we needed for a comfortable stay. When I walked into our studio suite, I was impressed. The room was beautifully designed, spacious, and had a modern feel. The bathroom was also a great size, which I always appreciate. One of the highlights was the complimentary hot breakfast. This wasn't your typical basic hotel breakfast. They offered made-to-order eggs and pancakes, fresh fruit juices, a yogurt bar, coffee and latte machines, fresh fruit, oatmeal, and more. There were plenty of options, and everything was fresh and well stocked. What really stood out to me was the staff. Every employee I encountered was friendly, helpful, and genuinely hospitable. They all seemed happy to be there, and it showed in the level of service they provided. I had a great experience at Element and would definitely stay at another Element hotel in the future. Highly recommend.

Another trip to Capri Laguna in the books! Thank you Morgan, Bachir and Nick, you were all perfect…read morehosts! Loved the sunset, wine and view!! I'll be back.

I stayed here while my sister was visiting me in LA and we had one of the best times ever! The…read morehotel was incredibly clean, calming, had character and charm and made us feel like we were in Europe! The staff on top of that was incredibly accommodating and helpful to make sure our time there was flawless. Thank you Nick & Morgan for the great recommendations for coffee and dinner! I can't WAIT to come back here! It was truly a needed getaway from the craziness of the city!

I don't normally provide feedback, but I am providing it this time, as this was probably my most…read morepleasant stay ever at any Embassy Suites. I had a long day of driving due to seeing customers, and really needed a nap before having dinner with a customer later in the evening. I used digital check in and to my surprise, my room was ready by noon (well before the 4pm check in). I was not in the best mood due to the 90+ degree heat and all the driving I had to do when I arrived, the staff at the front desk were quick to help me with a parking pass and I liked that there were plenty of parking spaces (and glad the parking spaces were in a structure that is covered). The room itself was clean and nice. I appreciated the extra towels and plenty of pillows on the bed. I had a very pleasant nap before my next meeting with my customer. The extra outlets everywhere is much appreciated, and the wifi was plenty fast for me to do a bit of work in the room. I came back later that night and slept very well, as the AC was plenty strong even with the Irvine heat. Breakfast in the morning was excellent, I liked that all the tables were clean, and there were plenty of hot and cold options for breakfast. Along with plenty of coffee. I had to leave early in the morning, so I appreciate the very early breakfast hours of 6am on M-F and 6:30am on weekends. I can't really think of anything wrong with my stay, I didn't interact with the staff much as I was so tired and stressed from the work day. The only thing I can comment on is if the parking spaces can be a little bigger, my rental car fit just fine but I noticed the SUVs and pickup trucks were having trouble fitting in the spaces. And of course, $37 a night for parking is a bit steep.

Before heading to Palm Springs, we had a wonderful one-night stay at Embassy Suites Irvine for my…read more60th birthday! The room was clean and comfortable, but what really stood out was the amazing customer service from May. May was warm, welcoming, and made checkout so easy. She also surprised me with a small gift of chocolates for my birthday. It wasn't about the chocolates it was the thought behind it. She took the time to acknowledge my birthday and make me feel special, and I truly appreciated that! We missed the evening cocktail reception and breakfast, so I can't review those, but our overall experience was great. Thank you, May, for your kindness and excellent customer service. It's the little thoughtful gestures that people remember, and you definitely made my birthday stay even more special!

I just traveled with my college soccer team to this hotel. The staff was absolutely amazing. They…read moreaccommodated all the needs of a D1 college soccer team with a travel party of about 30. Great property. Wonderful clean rooms. And most importantly organized friendly staff. Traveling a team is lots of stress and they did an amazing job. Thank you!!

I personally like the location of the hotel, as it is in a relatively quieter neighborhood with…read morelittle to no traffic outside, except for the freeway not too far away. Our room and the lobby were pretty clean, as expected from a Garden Inn hotel. The receptionists were very kind and welcoming. The pool and gym were clean too. What I dislike: - I called in advance to ask if I'm allowed to check in earlier than the usual 3 pm. I would understand if no room is available yet, but I was told that I'm allowed to check in 1 hour earlier than 3 pm at the additional cost of $25. That fee is rather unnecessary and pitiful to me. The nickel-and-diming is big turn-off. - Parking cost of $30/night seems excessive; I believe $10-20/night is more reasonable and would encourage guests to stay for more nights. - I was fraudulently charged an extra $9 because someone not in my party bought from the hotel shop and charged my room. However, I'm grateful that the receptionist resolved this matter with me timely during checkout process. I'll stay in this hotel again if the price per night +parking cost is within my budget.

Just stayed for three days for a family event in Irvine. It was really conveniently located to the…read morefreeway. This hotel is valet parking only, which was alright and the guys had the car ready really quick for us when we called to have it ready even in the morning rush hour. Thank you for that because they were running around working hard. I love the hotel decor in general because it's very modern, simple, yet elevated. I love that style. Reminds me of Japan a little. We were on the 10th floor with views to the mountains. The windows were floor to ceiling and the room was rather spacious with a sitting area to be able to enjoy the beautiful view. The room was great because was also very modern, new, and simple but used very nice natural stone materials, which I love . Our room included the M lounge. The coffee and breakfast was great! We could also get bottles of water anytime and there's yogurt and granola bars for snacks. I thought it was great. The bar and pizza at the restaurant looked very delicious but we ate out with family all the days we were there, so we didn't get a chance to try them. Over it was a safe, clean, pretty place to stay. It met all our needs and continently located. Oh, oh don't forget the beautiful mall across the street. So great!

Always Have a Plan B with These Guys…read more These guys seriously f.... up our wedding anniversary. Mistakes happen in the service business. What matters is how you fix them. Marriott did nothing meaningful to fix the problem or the aftermath. If you're trusting this hotel with an important occasion, have a Plan B.