We typically don't leave reviews because a single person's experience doesn't always accurately reflect the entirety of someone's work. With that, we wanted to create this post for Teo because of his commitment to resolve and repair a difficult issue with our vehicle. Without going into too much detail, and incorrectly summarizing the mechanical issues, we brought in our 17 year old BMW, which held sentimental value. The steering was misaligned by 180° and, at the time, we thought it was a serious problem. After diagnostics and troubleshooting, for this premium configuration for its time, our concerns were confirmed. We agreed on a fixed quote for the repairs. Unfortunately, the issue was more complex than we thought. Additionally, the likelihood of him finding the rare parts, further complicated the project. Undeterred, Teo was unwilling to give us back the car in any condition other than completely repaired. After a few communications, it seemed like, despite all his effort, we may have to say goodbye to our cherished car. But even then, Teo refused to give up. A couple weeks later, we were pleasantly informed that the car was ready. After test driving it, it felt like 2008 again. The steering was back to normal and the coil replacement made the car feel reinvigorated. Teo honored the original quote, despite the cost overruns. We couldn't be more appreciative of the service, dedication and just want to say thanks again. read more

What a blessing that I found Teo at Import Motor Cars. I am tired of being taken by other shops that do not know what they are doing and are only interested in money. About two years ago, I took my car to another shop in Fremont and they could not find the problem with my Mercedes. That shop took my Mercedes to Teo to find the problem. Teo found the issue and told the shop that had my car how to fix my problem. After two years of struggling to find a good shop for my Mercedes, I ran into the person who worked at the Fremont shop and I asked him what shop he used to find my problem. He told me Teo at Import Motor Cars. I called Teo in a panic, telling him I was going out of the country next week and I need to register my Mercedes but the check engine light was on. Without knowing me, he said not to worry and to bring it in first thing in the morning. Teo knew exactly what the issue was and how to fix it. About a month prior, I took my Mercedes to a shop in Union City. I wanted the air conditioner recharged with Freon. That shop told me that my air conditioner would not hold the charge because it had too many leaks. They wanted $1800 to fix the leaks, without guarantee that all the leaks would be fixed. Meaning that I might have to pay more than $1800. They charged me $195 for the diagnostic on the A/C, and I had a coupon that said FREE A/C diagnostic. When I took my car to Teo for the check engine light, I asked if he could also look at the A/C. When I picked up my car, Teo said he was able to recharge the A/C without any issues. What a blessing that I found Teo! read more

I have so many great things to say about my experiences with Teo. My brother had recommended this place to me years ago but I was still under warranty with Audi so I bookmarked it to come in the future. A few things had come up while I was still under warranty but because Teo is closer to me than the Audi dealerships, I actually called him a few times to get help. The first time, I just needed to have my coolant refilled (I had a long time leak that Audi took several visits to properly diagnose) and I asked him for a quote and he said he wouldn't charge me for it. I had never been to his shop before, I wasn't a customer in his system yet, but he so kindly helped me out and it was the first sign that he's not here to make a quick buck off people. On my second visit, I was having a lot of different error messages firing in my car. He ran a diagnostic and explained to me in great detail what he felt was the issue. He also told me that since I was still under warranty, I should have the work done at Audi because if he does it, it will cost a lot for the replacement part. He gave me very specific instructions on what to tell Audi when I brought my vehicle in and highlighted the part on the papers he gave me. He also advised me against driving the car anywhere else besides straight home and that I should have it towed to Audi to be safe. Sure enough, my car died as soon as I got home and I couldn't restart it after that. Flash forward to Audi getting the vehicle, they changed out the battery and told me the issue was fixed and that all the error messages were just a result of a dead battery. I tried to insist that they should change the part that was specified in my papers from Teo but they refused and insisted it was just a battery issue. A few months later, the same error message issues came up again once I was already out of warranty and Audi wanted to charge me $5k for the part that Teo originally diagnosed months ago. I was able to dispute those charges thanks to Teo's paperwork, but the whole ordeal was very frustrating and showed such a big difference in the care that Teo put into his work compared to the dealerships. Now Teo's got a loyal customer in me and I'll happily continue coming here for regular services knowing my cars in good hands! read more

They lost my trust ! i did my oil change here for my Mercedes. Then when it' time for my next oil change, i was going to this place again but on that date they dont have any room for me. so i just took the car to Mercedes dealer for oil change. This is what Mercedes dealer told me "Who ever did the last oil change on the car used a aftermarket oil filter so when the tech pulled it off it spilt some oil on the front of the engine cause it was so tight. We will steam clean it off but i just wanted to let you know if you see a little bit of oil or smell it, it will burn off but who ever did the last service did not use MB parts". This indy shop is advertising as "we specialize in Mercedes Benz, BMW, Audi, Volkswagen". i was expected them use OEM parts since "we specialize in Mercedes" and their labor rates is the same as Mercedes dealer! now, i need to find another indy shop for my Mercedes service ! read more

- Don't bother bringing your Honda, Toyota, Nissan, etc. - Do bring your VW, Audi, BMW, etc. - This is not a bargain shop, expect to pay a fair price My wife's VW Beetle is a bit of a mystery to the average auto shop. The local Firestone really made a mess of things the last time we brought in the car for maintenance. Looking for an alternative, I found Import Motor Cars. Although there were only a handful of reviews, they were all five-star and most involved European luxury brands. So I brought the VW in for its 100K milestone maintenance. Teo was EXTREMELY knowledgeable about the car... to the point that it felt like mind reading. He asked about the history of the car and was able to guess the large number of problems that other, inexperienced shops had run into with the car. He instilled a lot of confidence as he explained the various aspects of the service package. When we got the Beetle back, we were very pleased. He was able to change the cabin air filter that no other shop could touch (including a VW dealership in Fresno) and fixed a pesky headlight issue that had been caused by another shop. As far as price goes, Teo's prices are not prohibitively high, but he also is not cheap. This isn't a bargain auto shop. In this case, however, you certainly get what you pay for. It's also better to pay a little more up front and have things done right rather than go on the cheap and have issues crop up shortly after service. I wouldn't recommend bringing a Honda Accord or a Toyota Camry here, as almost any shop can handle servicing them. But for those with a Euro car, you can't ask for a better shop. read more

First time there and it was a down-to-earth, hands-on service experience. I felt my car was treated by a master mechanic and I trusted Teo. read more

Teo at Import Motor Cars has superbly serviced my Mercedes Benz for a number of years. I have always been quite pleased with his performance and knowledge of the vehicle. He is a one stop shop in that he sells as well as maintains the vehicles. I never take a chance on anything, and when I have a question, Teo is always available to discuss my car issues. His prices have always been fair, and he certainly undercuts the numerous new car Mercedes dealerships. He has also provided me with a car rental, the car rental company is conveniently located just across the street from his Shop in Fremont. After listening to me, my wife and son now want to also utilize his services. I would certainly give him a five-star thumbs up. John N. Kitta read more

great customer service and reasonable rates. I'll defiantly continue to use them to work on my BMW. - Doug read more

Teo and his team did a fantastic job on my BMW 3 series. It was in a critical condition and almost stalled once, before I brought it in to him. It had multiple issues with piston firing etc. and Teo walked me through all of them explaining which ones were critical and which I could get done later, with accurate estimates. The car now runs as good as new and has a smooth feel to it. Thanks again, Teo. read more

I have entrusted my Mercedes Benz with "Import Motor Cars" for the past four years. They have always taken good care of my Benz, and have been very honest with regards to needed repairs. Mr. Teo (also known as "Mr Mercedes") has not let me down, and I highly recommend Import Motor Cars in Fremont CA. read more

Teo was great! My dad always goes to him when his car needs help. Teo paid for my rental while he worked on my car and it only took a day. Now, my car works great. He told me things I'd need to fix in the future and what I really needed to do now. I'd definitely take my car there again when it needs some TLC. read more

I dropped my car off here for some big maintenance including MB service B, transmission svc, spark plugs, brake fluid, etc, and later I came across another review here about them not using OEM parts. I had asked him before and he said they definitely do use OEM so when picking up the car I decided to ask Teo directly and referenced the Kenneth review on Yelp. He said it's wrong and he dug into that incident and the dealer was lying. I've caught dealers lying at least a couple times in the past so I was inclined to believe Teo. He wanted to make it super clear to me and remove doubt so he took me into the shop area and showed me the boxes with the MB branding for the parts he installed. Spark plugs, filters, etc everything was indeed all genuine OEM Mercedes. Teo was telling the truth all along and expressed his frustration with false negative reviews. I told him I'd post this for everybody's benefit. We are lucky to have this shop in our city so we don't have to get price gouged by the dealer, let's give them our business. read more

ok folks I am back. Teo once again never fails. I had a problem with my c-class mercedes sensors and trouble with my work schedule getting it to the shop. After me rescheduling almost 1 million times, I brought it in and they got started. They have the best customer service and they always remember you. Even after a delay with triple A coming to replace my battery onsite, they were still so nice even though it cost them a couple of hours of working on the car. I can't say enough nice things about this place. I even received a comp'd rental car so I can continue my day. Teo is fair and honest. Bye bye mercedes dealership. Import motor cars will always be my go to location. Too bad my other car is not an import otherwise I would take it there for service. read more

Can't say enough good things about Import Motor Cars. Teo is as honest as they come. He has my business from now on!

Teo is fantastic. If you need to know that you and your vehicle are in capable hands, this is the place for your and Teo is your man. He is very knowledgeable and provides the customer with clear, concise and accurate information regarding the work being performed and above all he is also very personable. The work was completed surprisingly fast considering the how much was required and he provided me with a complete accounting of what was done. And the final result... my M3 runs fantastic. Would I consider Import Motor Cars for any future work? Absolutely. read more

I took my E-350 to Import Motor on a recommendation from someone I don't know well else. But the experience was simple outstanding. Both the brothers have in-depth knowledge of the car and understand of the issues well and fast, with no BS involved. They are professional and to the point and fast. I was impressive at the time they took to fix my issues vs. the dealer doing the same work in more than double the time and probably money. And they are differently reasonable in their pricing. If you are me who values time and money than I would recommend them. read more

Teo and staff worked on our vehicle and the results were excellent and price was reasonable. The job appeared to be straight forward, but after examining the car, Teo informed me that more intricate work was necessary on the power steering/hydraulic fluid issue. It has been about 6 weeks since completion of the work. Car operates like a new car!! No leaks!! He was able to start working on the car right away and called exactly when the car was done. Very considerate in terms of time. We would rate this business and the quality of work as "top drawer". I didn't know what to expect and was highly satisfied. The vehicle required an experienced repair and Teo fit the bill. Glad to find a shop close to our house. Thanks guys!!! read more

Teo is a very honest and humble business owner, I have been taking my Benz to him for years, this time there is an intake issue, I have a 2008, but this car is amazing and Teo is so very fair. I would not take my car to the dealership. I highly recommend taking your VW, BMW, or Mercedes into him, the work is done to a very high quality. You can walk away knowing the job will be done with integrity and a fair price unlike the dealership. read more

I've been taking my old worn out, tired Volkswagen Beetle to Tao for years. How it started was I had and appointment down the street from Import Motor Cars at 8:00AM on a Saturday, my husband and I wait in the rain for 20 mins. The place looked bad I didn't get a good feeling about it. And no one showed up. So we decided to leave, as we were driving down the road, my husband said theirs a shop open why don't we talk to them. So we did, the shop was open and it had hot coffee and tea, snacks. They pulled my car right in. They told me what the problem was and the cost and then they set up a loaner car, no cost to me, within no time I was on my way...Great business skills, and customer service. I love those guys. They've worked for many years on my VW at different times, they even suggested that I retire the car and get a different one. And you know they didn't have to tell me that they could have just kept taking my money and fixing my old tired car but they were honest with me all the way. And they new how much I loved that car too. Now I have a different car and I just go to visit them. Why, because there cool people. There really should be more guys like these two guys out in the work place. One day they included me in there lunch hour. I really could go on and on about how nice these guys are, but I think you get the drift. Go there and don't wait! read more

I found this shop locally through Yelp and I could not be more happier with my experience. I was in and out by the end of the day. His team is very reliable. Ted is honest. I will definitely will be back again. He will also work with Route 66 or any other extended third party warranty insurance you may have. read more

Teo (pronounced tee-oh) serviced my 2009 Audi A4 the same day I dropped it off. He is extremely knowledgeable but also very honest. He inspected the entire car and noticed that one of my headlights was out. He brought up my car's records and explained everything in detail It is hard finding a mechanic you trust with integrity when you don't understand much about cars or repairs but I found it in Teo. Totally recommend them for German and import cars! read more

We brought our vehicle here for a last minute emergency. Ted is great. He took our vehicle in right away and was done the same day. He is honest and will get down to the point. No extra haggle with this shop. A highly recommended spot for all your Euro Car needs. We will definitely come back and was glad we found a shop locally. read more

Excellent service and a great dealership alternative for your European car. I've been taking my BMWs there for years with no complaints. They keep track of your service records, just like the dealer would, but for a much more reasonable price. And they only do work you authorize and work with you on scheduling. Thanks Teo!! read more

I've brought my Mercedes' and BMW's here for the last 10+ years. Tiol is great! I do mean great. Its not often you find someone in the business you trust. Him and his team are just that, honest and trustworthy. If you are reading this, stop, and call him now! read more

The owner, Teo, is very knowledgeable and very patient explaining what is going on with the car and what you need and don't need.. Great integrity. read more

My husband Bill and I went there on a whim as we were not happy with our ex-regular car repair shop after 10+ years. We will never go anywhere else again. Fair prices, work done in time promised and Teo stands by his repair work to be done correctly. read more

Brought my 2002 Audi TT with 133k miles here after reading the reviews from Yelp. My car had a bunch of issues; coolant leak and creaking noise from the suspension. Teo diagnosed and determined what was broken and worn out and needed replacement within hours. He took care of the car and made maintenance recommendations on worn out parts while the car was up on the lift. The leak is now fixed and no more suspension issues. He'll be the guy I go to going forward for my car repair and maintenance. read more

I typically like to try and fix things myself. However, my car was making a horrendous noise under acceleration and I could not find the cause. I thought my turbo was going out or something was wrong with my muffler. My aftermarket suspension was also making some sounds. Having a Volkswagen, I was looking for a shop with the expertise to diagnose my car's issues. After reading about others experiences at Import Motor Cars I gave them a call and spoke with Teo who said to come on by. First off, Teo was very personable and knowledgeable. He kept in touch with me on the progress. He even offered a ride or loaner car. The problem with my car turned out being some things loose in the line between the turbo and muffler that were in a hard to reach area. Man, am I glad he knows what he is doing and is honest. I ended up paying his hourly rate for the labor to fix the problem which I felt was well worth it. As for my suspension he explained there was a little wear but that it was fine and did not need any work. Wow, I am impressed. A lot of my experiences with mechanics are them trying to up-sell me on repairs I don't really need. I really appreciate Teo's forthrightness and will definitely be coming back here. read more

We purchased a pre-owned CLK 350 from Import Car Motors last fall. The price was the best on offer at the time, and we have since been very pleased with the vehicle. Teo, the owner, promised free service on our first visit, which we scheduled ahead of the end of four year warrranty. He delivered in this promise, and went further by driving the car over the local Merc dealer to have them carry out work covered under the warranty. Several parts were replaced as a result, and the car runs great. From our conversations and recent experience struggling with old Merc with electrical problems, it is evident that Teo knows a great deal about Mercs and BMWs, and how to diagnose problems. This high degree of specialization translates into savings to the customer, as parts are replaced only when needed. Even good mechanics can be at a loss faced with the massive complexity of modern cars and their computes, networks and so forth, so experience with the vehicles in question is paramount. My wife and I have both been delighted with Teo's responsiveness and assistance. read more

I started to panick when I learned that I did not have brake lights so I called Teo and he said to bring my car there and he will accommodate me. When I arrived, he really took my car right away, ordered the parts and together with Hakan, they worked on it and in less than an hour, I was on my way back to San Francisco. Teo did not even charge me for it. I almost can't believe that there are people like Teo and Hakan who are truly AWESOME people! Thank you, thank you, thank you from the bottom of my heart! May the kindness you show be returned to you in a hundred fold! I recommend Import Motor Cars to everyone regardless of what kind of cars you drive becauseTeo and his mechanics are very knowledgeable and honest. Teo and Hakan are the BEST! Thank you again! read more

I have been a customer of Import Car Motors since 2011. I have an older MBZ which requires periodic attention. Teo and his brother Hakan treat all of their customers with outstanding courtesy and a level of technical competency which is rarely observed these days. I Have been so impressed with their knowledge and nuances of MBZ repairs. Repairs are also cost efficient and always completed on time, as promised. Believe me consumers, Teo and Hakan are honest and trustworthy and deserve your support. This is my second MBZ, so I have been to a number of name shops but never again. If you want honest repairs analysis, clearly explained without rushing you, Import Car Motors should be your easy choice. read more

Bought my Mercedes here in 2006 and have all my services done by Import Motor Cars. Teo and Hakan are absolutely wonderful to deal with and the quality of work is excellent. They service and repair Mercedes, BMW, Audi etc. at very reasonable prices. They only replace what is needed and don't overcharge for unnecessary work. They have always provided a free loaner from Enterprise (across the street) for major services. They also have free internet, coffee & tea. read more

IMC is speedy, supremely skilled, reliable, reasonably priced, widely networked with parts suppliers, and honest. Among the stellar auto mechanics. I've been taking my 2001 MB SLK320 to him for service for over 10 years. read more

I took my 2011 VW GTI here recently to have some work done. Excellent customer service and communication, and the service was performed very quickly. The issues I was experiencing were resolved and my car is running great. Great experience start to finish, I highly recommend this shop! Thanks! read more

If you owned a Mercedes Benz or BMW, bring your car to Import Motor Cars. They are very honest people and very knowledgeable on Mercedes Benz and BMW. They had serviced my cars for many years. I wouldn't want to take my car to anywhere else. They only fix what need to be fixed. They deserved 5 stars. You can trust them when you bring your car there and their rate a lot less than the franchise dealership. Highly recommended. read more

I bring my BMW X3 here for all repairs for the past 5 yrs, Teo is fantastic, knowledgeable person, explains all the details, answer your queries. This place is an excellent alternate for 'dealership' service, once the warrenty is over. read more

I don't know why I didn't come here sooner. Teo is VERY knowledgeable and WILL tell you when you are being misinformed about your Benz. They fixed my brakes and rotor and complete my service A. You know when you buy a luxury car, obviously the dealer doesn't show you a pricelist of how much it would cost for maintenance service, brakes, etc. Teo's prices are definitely 50% less. Service A would cost me around $250 at the dealer and it was $135 here! he even shaved 10% of the total cost as a discount. I ended up returning a 10 days later because my check engine light came on. He did a 20 min test and it said the catalytic converter was clogged. the Dealer had the entire part available for $1150!!!! he suggested a rebuild. none was available, so he kept it for the day and personally worked on my car! So for now I'm good until the check engine switches on but the best part was he TOTALLY hooked me, he saw how down I was ( i just spent $1500 ten days ago and now another problem that needed to be fixed=( ) but he comped me a rental car from enterprise cars across the street and when i picked up the car he said " No charge and have a very merry christmas !" I am so thankful for his expertise and great service they did on my car. I might just buy another benz and just have import motor cars do ALL my service from the beginning!! THANKS TEO! read more

Quality work and great service. Work was performed in reasonable time. Teo was able to figure out the problem and fixed it on first attempt. Many times even dealers can't figure out "or duplicate" the problem. But these guys are awesome. My car is running far better than when I took in. Thanks Teo and the team! I would definitely go back for any future repairs and would recommend anyone to take their Benz to Teo before taking it to a dealer. read more

What can I say...the customer service was great and the work was great! My M3 completely died on me so I had it towed to BMW because I had extended maintenance warranty. After they ran a diagnostic for $190 they told me they needed to change the battery...no shit!! They wanted to charge me about $550 for the battery and labor plus the $190 for the diagnostic test, all of which was not covered under my warranty. Called Teo and got another quote of about $200 less for the same OEM battery, diagnostic test and labor. Had my car then towed to Import motor cars to get the work done. BUT....after actually physically opening the trunk and examining the battery he found the battery compartment was filled with water from the recent rain we had just had. The battery was literally under water!!! I'm pretty sure if BMW had spotted that they would have told me something, so I'm concluding that BMW service charged me $190 to tell me the car was dead and needed a new battery...which I already knew. Anyways, long story short, Teo examined everything and started on all the work for the car keeping me updated over the phone since I had never actually met the guy until the work was practically done. He kept me updated on pricing and time spent on the job. Overall great experience and great work for a much better price!! read more

I have been working with Teo for many years. I started with a 1987 BMW 535i, then 1998 Lexus LS400, then 1999 MBenz E20, and most recently 2004 BMW 530i. The team at Import Motor Cars has been technically competent, professional, and most importantly very understanding. I would without doubt recommend anyone to Import Motors Cars. They are best alternative to the dealership. read more