As always, had a great experience at Joe Maus Mazda. Brought my car in for routine maintenance and Bobby was great to deal with! Not only are they thorough with my car, but everyone in there is friendly & helpful. Highly recommend! read more

Great face lift on the entire store. Same quality guys in service, Bobby & Bill. I've been coming here for years (or every 5,000 miles) and never had a poor experience. I like this place and I'm happy the new owners have poured some money into the place, too. read more

Independence Mazda - Newly remodeled service center - Car Dealers Near Me - Charlotte, North Carolina

Abi is awesome. She knows her stuff. She is friendly and patient. The Mazda team worked well together with negotiations until we were happy!

Like any dealership you need to do your research and stay alert during the negotiations and financing / extended warranty process. We got a good deal on a used Mazda after some soft negotiations with the salesman and his manager. No real pressure. I would highly recommend our salesman Sam. A very personable guy who listens to his customers. Sam helped us out with a small problem after the sale was completed. A real gentleman. read more

I have purchased 3 cars from Independence Mazda in the 10 years I have lived in Charlotte. This last experience I have had there I would tell everyone and anyone that is in Charlotte to go some place else. The change to Keffer Mazda, has reduced this dealership to a bunch of unprofessional folks that cannot seem to get things done the first time they are asked. It is a shame as the management and folks that used to work there really were easy to deal with when it came to buying cars. The folks that are there now....not so much....trying to get my money back for a warranty I do not want has been nothing short of a nightmare. If you have all of the time in the world to deal with these folks, then this is the place to buy a car. However, if you want to deal w/ professionals...go some place else! read more

I had the pleasure of working with Mike Brooks to find and purchase a beautiful preowned CX9. He is so pleasant to work with. Never pushy, very informative regarding all areas of the vehicle and great follow-up. I recommend if you are looking for a beautiful car and want the best, go to Joe Maus Mazda and ask for Mike! read more

I brought my Mazda to this dealership because my check engine light was on and they fixed what was wrong etc. I came to pick up my car and my service light was on.. I'm assuming when they unplugged my battery it reset my maintenance application and now was saying I needed an oil change (I just had one) and they didn't bother to turn it off. I brought the car in for a check engine light on and left with a different one... not sure why I would come back if that's the precedent that was set. read more

Our experience was absolutely the best ever in buying a car. Tammy was a true delight & amazingly helpful in helping us make a deal on a new car. What a great asset she is to Independence Mazda! And George was definitely instrumental in our decision to make the long drive to Charlotte, as he answered all our questions the day before we made the drive. Totally worth it! read more

Had a great experience getting out of my old lease and into a new Mazda. The guys I worked with were easy going and were willing to go the extra mile to get me the specific things I wanted and stay within budget. I'll be back! read more

This is the text I sent them: That was a total & complete waste of my time!! I'm an underwriter in FINANCE for God's sake!! That was the textbook version of why everyone detests car dealers!!!! I have called USAA & advised them to take your dealership OFF their list of certified dealers, posted on FB what my experience was and given your dealership a scathing review on YELP. Are you people even kidding me?? Worst experience of my life!!f Update: I did receive a call from the sales manager, Wes. I'm not sure what the point of his call was, other than to complain about how he was denied a mortgage loan recently. (Knowing I am a mortgage underwriter for a company he did NOT apply with) came off as, "My loan was denied, so screw you!"... Again, if I could give this company ZERO stars, I would. Incredibly unprofessional & everything you would expect from an unreputable dealership. read more

Best car buying experience ever! Worked with Hannah who was fabulous! She worked with me to get a car I could afford and never pushed or pressured for the sale. I've bought from Audi, BMW, Chevy and Acura ... this customer service topped all of them! Thanks, Hannah! read more

I cannot recommend Independence Mazda, certainly not for its servicing or customer experience. I had a scheduled appointment with them to check out my seat belt and a seat belt light that came on intermittently. Three hours later they tell me there is a sensor in my passenger seat that's causing it and it will cost $1,300. I chose to not spend that on my 2007 Mazda Miata. So, they put it back together but in doing so the airbag/seat light now comes on all the time. And, I was charged $110 for the diagnostic service. Well, I get that what broke further was likely an outcome of the effort to diagnose things. But the more I thought about it, and that they still charged me a fee to return my car in a worse state then I gave it to them, the less comfortable I felt. So, I sent an email to Joe Maus, the GM. I explained the situation and asked for his thoughts. No demands, no tirade. And what was the response? Nothing, Zero, Nada. So I resent the email thinking that heck, it could easily get lost in a day of hundreds of emails. And what was the response? Nothing, Zero, Nada. So, poor service and lack of respect. Funny thing is, I've been thinking about buying a new Miata and have decided to go for it. Guess who is not getting my business? read more

I went looking for a car for my daughter and the staff was very nice and courteous. I was able to get a car at my price point without the usual dealership drama. They definitely like taking care of people. read more

Car shopping is usually a stressful and daunting task. I went to a dealership/parent company of same dealership that I had been dealing with since 2005 to search for my new vehicle but our relationship ended November 2018. Sometimes, you have to let go of what no longer serves you...goodbye, Nissan! HELLO MAZDA!!! Independence Mazda in Charlotte is my newest love!! It started with a phone call to the dealership speaking with Chris Blackburn who is cool, professional, friendly, kind, and totally supportive!! He introduced me to the other cool, professional, supportive, and HILARIOUS, Nate Christian!! I greatly appreciate your phone calls checking up on me while I was enroute to you and the next day after I bought my new WHIP!! LOL I also worked with Chris Motrynczuk who is also cool, professional, supportive, kind especially being the finance guru!!! They have an outstanding, geunine, professional, supportive team at Independence Mazda who make the customer, the center of attention putting you in a vehicle that you desire!!! Bravo, Independence Mazda Team!!! All of your friendly faces and smiles are beautiful!! Keep shining!!! Thank you so much!!! read more

Independence Mazda - Car Dealers Near Me - Charlotte, North Carolina

Service DEPT is not honest. They told us our car needed a new computer ( very costly) and alternator. Then a salesman called us saying he was general manager trying to fool us into buying a new car because our 2005 was pretty grim. We were suspicious throughout the entire process, so we had it towed to our mechanic Hughes Automotive on Harrisburg Rd by Wal-Mart on Albemarle Rd. Glen Hughes is so honest and tries to help you save money. I wish we had taken it there to save a lot of headaches, but we thought this was a Mazda problem. Glen Hughes looked at car and fixed the electrical by replacing all bulbs and window control AND IT WAS A SIMPLE FIX...THE ALTERNATOR! NOT AN ENTIRE COMPUTER. It was as though they wanted to start with the most expensive and ATTEMPT to make us believe it all. NO MORE! read more

TERRIBLE CUSTOMER SERVICE. the service manager blatantly ignored me, and continued smoking his cigarette. I was in a hurry to get to work on time, and his delay prohibited me from checking in. So not only was I unable to get the parts replaced my car needed (plus, it was a safety hazard), I was treated with absolute disrespect. DON'T WASTE YOUR TIME. AVOID AT ALL COSTS. read more

Buyer beware!!! I purchased a care there 9/11/2018... this was the worst purchasing experience of my entire life. Not only was I misinformed, I wasn't given all the necessary documents. I had to contact the dealership weekly bcz no one sent in the information for my tags. I had to physically go to the dealership to make sure they gave me the documents in my hands. I was bounced around from one person to the next... everyone telling me a different story. Needless to say... I finally got my tags 10/31/2017... a month an a half after I bought the car. I still have not received the warrenty information that came with the purchase of the car or the addtional warrenty that I paid an additional 2000.00 for. I was sold a care with dry rotted tires. When I purchased the car I asked if the tires were new bcz I had just purchased tires for my car in a month prior to trading in the car. And was told the tires were new. NOT SO!!! I have only had this car for 11 months... dry rot typically takes 5-6 years. Trying to resolve this situations has been a nightmare!!! No one in that office takes accountability or has empathy!!! It is definitly a "pass the buck" type of atmosphere. I was told that I would be called back... No one has called me back... I called there again and was told someone there was waiting for my call and tranferred AGAIN. Left another message. No call back. I called AGAIN... was put on hold twice... hung up on once and called back to leave another message. UPDATE: someone called me back... they are finally going to send me the warrenty information they were supposed to send me 11 months ago. Pretty much told me that my warrenty didn't cover the tires and that it passed the state inspection, that was done in their facility and to which I have no faith in their ability to tell the truth!!! So.... off to the lawyer I go!!! read more

I contacted this dealer via their website about a specific car. I received the standard "thank you for contacting us" email quickly and was contacted by a sales associate. So far so good. After talking with the sales associate, he told me (and emailed me) that a sales manager would get in touch with me soon with more pricing information. I did say that email was the best way to contact me. Since then I have not heard anything from anyone at the dealership. I have tried: 1. Sending the sales associate an email (12 hours after he told me someone would be contacting me) letting him know that no one had gotten in touch with me and that I guess they had sold the car (so it wasn't important to them to get in touch with me). 2. Calling the sales associate the next day during business hours and leaving a voice mail message asking him to call me. 3. Emailing to the "General Manager" identified in the "welcome" emails. By the way, the email address in the "welcome" email bounced. 4. Emailing the "Operating Partner" as identified on their website letting him (and the General Manager) that no one had contacted me. My only conclusion is that they must have sold the car (which is still on their website as I write this) and don't believe that the courtesy of telling me that is important. I'm not local to the dealership so I did want information prior to committing the time to drive to see the car - not an unreasonable request I think. read more

Mixed Review Pros: Chris Hurst in the sales department is outstanding. Chris accommodated my buying needs. He is honest, transparent and respectful of the buyer-sales relationship. Chris Hurst does what he says he is going to do. Lauren in the finance department is exceptional. Lauren took the time to listen, and correct a misleading buyers contract. Lauren is upfront, honest and understands the importance of satisfying customer expectation. Martin in the service department is knowledgeable and sharp. Martin took the time to educate me about my Mazda 3 service schedule and the importance of proper vehicle maintenance. Matt in the accounting department was professional and customer service driven. Matt promptly returned my message, and delivered on what he said he was going to deliver on. I would have given Independence Mazda a 5-star rating if I dealt exclusively with these individuals. All five of these individuals are honest, transparent and professional. None of them gave me the "run-around" and told me what I wanted to hear. They all did what they said they were going to do! I would also like to note, the receptionist at Keffer Jeep was very pleasant to deal with. She truly cares about offering the customer a quality experience. Cons: 1) On two additional occasions, I had to drive to the dealership from Indian Land, SC to correct the initial contract. This was due to the initial contract not being communicated transparently. 2) I was told I was going to receive a complementary tank of gas, and two complementary oil changes for the inconvenience of driving to the dealership two additional times to correct the disputed initial contract. Rather than taking my keys immediately, once I arrived at the dealership to fill up my tank, I had to ask for my complementary tank of gas. I am assuming my second complementary oil change has not been communicated to the service department. 3) After personally delivering my property taxes to the title clerk at Keffer Jeep on a Tuesday, I was told my tags would be sent out the following day. I did not receive my tags by that Friday. Still waiting on my tags. Conclusion, there are those at Independence Mazda/Keefer Jeep who care about offering a high quality customer service experience, and there are those who are there to collect a pay check. If you connect with the right people at the dealership, you will have a wonderful customer service experience! read more

I just purchased my first brand new car - I have always bought used so this was a big deal for me. I happened to be in Charlotte for work and decided to check out what car selections a bigger city had. I wasn't disappointed with the inventory of Independence Mazda - I found the perfect car at the perfect price! It gets better! Brittney Fleury is who you need to see if you're looking for a new car - I do not think I have ever been treated so well by anyone I have bought a car from. She not only dealt with how extra I am but, she kind of made me feel like royalty which probably isn't a good thing since I will expect it from everyone now on. Thank you Brittney and Independence Mazda! read more

I never wrote a comment on yelp but This is my worst car dealership experience Ever! I walked in to try to get a quick quote, i knew exactly what model that i want. They showed me the car and i test drove it. Here the story, they asked me how much do i want to put on down payments, how much i am willing to pay monthly and how many years i am planning to finance it. i told them, which i regret it. Listen to me, AVOID those questions until they show you the FINAL COST of the car. So the selling price of the car is roughly 25000. And the dealer asked me how much i want to put down. let's say 7k. and he gave me quote price roughly 21,000 Out-the-Door all-inclusive. Sound like a good deal? oh, it's not what you think. from here you need to pay attention. through my understand, Out-the-door price mean the FINAL selling price, which mean it include the purchase price, plus the taxes, license and title, is the out-the-door price. From this figure, you can also decide how much you wish to make an out of pocket down payment, in order to lower the amount you need to finance. i almost accept the deal until i saw how much i am going to finance it. DON"T let them trick you. From their definition of Out-The-Door price is the amount you are Financing, Not the Final cost of the car. which mean i am buying the car for 28,000 with no discount, 21k financing with 7k down. they were not being clear, after i found out the true cost, the dealer had try to convince me with the premium amount. i don't care about the premium amount, all i care is how much they selling me for that car. with that a few thousands more you are paying split into 60 payments, you might not see much difference in what you paying monthly, but the truth is you are paying more. I am sure i can find better deal in another dealership, might not be the price i expected, but well at least they are not as shady as them. I learned a very good lesson today, thanks to them. read more

We purchased a vehicle here with the sales rep Laura. Laura was not pushing and she took her time with us. She was attentive to our 6 year old making sure she was happy. She is definitely a people person and family oriented. She was respectful to our time and made sure we were happy with our selection. She addressed all of our questions and concerns. This was our first purchase here and will surely go back for another. read more

This place charged me $17 to make a copy of a key that has no chip. Just an old simple key for my 99 Miata. They didnt even use an OEM Mazda key!! They used some cheap generic key that costs $4. Total rip off! BTW, the OEM Mazda key costs $13, so at $17 it would have still been overpriced if they had used an OEM Mazda key but much more palatable. read more

Owner's son is too immature for his position as the Assistant GM. Needs the learn the value or a relationship and how to treat a customer. We were all young once but this kid belongs behind a bar not behind a closing table. read more

Never received any call from the Service Manager or the general manager. Just goes to show you how very little any one here cares about the customer. Caveat emptor. read more

I've never been made so upset. I dropped my car off on Saturday, 07/28. I was having my right side mirror replaced because I'd hit a cone on the highway and knocked it off. I asked the lady at the desk how much it would be to have my left mirror looked at , too, because I'd hand washed my car and moved the mirror glass off track drying it. She quoted me $60 and I declined. My car was ready on Saturday, but I couldn't come back to pick it up until Sunday. I come back Sunday, service was closed, but a sales woman let me take my car anyways because I left behind my card info. As soon as I get in my car on Sunday, I notice that my mirror switch is broken. Note: Up to this point, I'd been able to control my right side mirror with the switch, the left one I'd have to manually move because I knocked it off track. Out of habit I'd still mess with the mirror switch, so I know very well it was in tact when I delivered the car. I come BACK in on Monday to pay for my services, and I mention to the service guy that my switch wasn't working. He says that all he could do is quote me a price for fixing it because he didn't believe his guys in the shop broke it. He asks the lady who'd been there when I dropped the car off about it and she says "Well she said the mirror wasn't working when she dropped it off". He comes back to me and I tell him that the mirror was off track, my switch was not broken. Although I knew it was pointless, I tell him to ask the mechanic if it was broken and of course the mechanic claims he did not touch it at all. What's so crazy is, when my husband and I were there Sunday, I was super excited about trading in my car for an SUV. After this, there is no way I will consider a Mazda ever again. Like, I was legitimately honest with them coming back in after I'd already picked up my car, to pay for the services. They'd not even cashed out my ticked when I came in on Monday. To practically call me a liar is so unacceptable, and very hurtful. Good news is I really like those Honda CRVs. read more

We had a great experience at Independence Mazda this past weekend and walked out with a beautiful new CX-5! No high pressure sales here, super friendly guys, and made the process both smooth and enjoyable. They also had a great selection of vehicles for me to choose from. I'd highly recommend them over some of the other dealers in the area! read more

At first everything was good they approved me for for a used car. Signed paperwork for the car, took the car home, and a 2 months later they're calling me telling me I have to return the car back "because of the bank. When it was really the salesman fault for putting the wrong information on the paperwork. Then try to say I gave him the wrong info. So now I'm left w no car. Thanks Mazda. read more

Worst experience at a dealership in my lifetime. Bought a used car there, car wasn't cleaned as it was supposed to. After I purchased the car and getting ready to drive off they tell me they don't have 2nd key fob. Said they would try to get from the previous owner. Waited a month and heard nothing. Took multiple calls to sales guy as he would not return my calls. They agreed to make a new key fob and supposedly made an appt for me to come in and get resolved. Got there and no appt was ever made so took twice as long as should have. They were supposed to fill up the gas tank as compensation, that didn't happen. Found out extended warranty on car was added to car loan which added another $3000 to the loan I was unaware of. Finally as I write this I till don't have a tag for the car and I'm in month 3 of having the car. I've lost count how many times me and my wife had to call the dealership. Every time they promised to do something it turned out to be a lie. I'm amazed at the unprofessionalism of this dealership! Never again! read more

My wife and I came to independence mazda, which was and hour away from us, on our first free weekend in 2 months. We were looking to trade in my wife's 2013 Honda civic, which is in awesome condition and only has 50k miles on it. We were also looking to get another vehicle at or below 10k, that was a bit bigger, so that she could have more room, and lower monthly payments. My wife told them this on the phone before we came, and we were told to come see a 2013 ford escape, with a little over 60k miles, for 10k and some change. We finally get to their dealership, and sit down with a salesman, going over application details for about and hour and a half. Then, to our surprise someone else is outside test driving the vehicle we had called about and were there for. These people had arrived almost an hour after us, we saw them arrive. I mentioned how unprofessional this was to the sales man, who simply says, "hey, first come first serve" and I replied that we had been there first, but he was taking forever! My wife and I finally get to look at the vehicle, and find that it has numerous deep, wide scratches and dents all over it, but the salesman told us that it had not been in a wreck. This damage was extremely noticeable, yet photos of the vehicle on their website were careful to not show them. The extent of the damage leads me to believe it was more than wear and tear and that this salesman was lying to us. Still, we test drove the vehicle. Upon finishing the test drive, we learn that the previous drivers just purchased the vehicle. This still rubbed me the wrong way, but after seeing the damage to the vehicle, I wasn't inclined to purchase it anyway, so I wasn't too upset. The salesman tells us that they have another escape, in a more luxurious trim package, for only 1k more, or 11000. It was a nice looking vehicle, leather interior, and nice audio and interface. We test drive the suv, and come back, eager to make the purchase. This is where things get bad. My wife looks up the vehicle online, and sees the price online is 19000, and asks the man, if they are really going to discount this vehicle to $11000? He replies yes, that it's a good sale. We get to the desk, and he brings out a piece of paper, showing them giving us 7000 for our trade in (which is probably the worst possible trade in deal we could get. We had been checking on what we could get beforehand, and we were expecting 1500 more at least.) On top of this, the purchase price that was listed on this agreement, not the out the door price, was over $15000. I point out that the saleman had told us that the price would be around 11000, not over 15000. The salesman tells me at first that he never said that, then later admits to it but claims that he said it "should be" not that it definitely was. On top of this, the salesman was repeatedly rude to us, and gave us alot of attitude when we asked questions that caught him in lies. At this point, my wife and I were extremely angry, and told them that price was not acceptable, and that the trade in was unacceptable. Then the manager comes over and tries to convince us that the reason the price was higher was due to a bunch of fine print, and alot of garbage I'm too frustrated about right now to go into detail about. They might have scammed us if we had been first time car buyers, because we continued to catch them in lie after lie as they tried to "explain" why the trade in was so low, and why the vehicle was so expensive. In the end, we left, and notified them we will never do business with them, and we would tell as many people as possible of their dishonest tactics. Do not go here. These people, from the sales level all the way up to the management have no problem lying to customers, and will try to sneak a few extra thousand dollars here and there into your purchase price. Look elsewhere for your vehicle needs. We wasted our entire afternoon at this place and it ruined our night. I'm only glad that we only wasted time, and not our money at this place. read more

Great overall experience. Got the best price out of 4 dealers I was working with for 2018 CX-5. Did solid job of explaining timeline and process for the paperwork. Very responsive on email/text communications prior to visit at location. read more

April 2017: I had a deal with Independence Mazda to purchase two vehicles, and was able to reach good pricing agreement. The dealership had to get both vehicles from other dealerships or incoming inventory. Car #1 came in a few days, and after some administrative problems, we were able to close and accept delivery. The problem was, the car they delivered was not the car we struck the deal on and the car they delivered was less expensive, but the savings was not passed on to us. I didn't fuss about the mix-up on inventory because they made a concession on our trade. Car #2 came in about a week later, and it too was not the car we struck the deal on. But this time it was a big deal because I had requested an all-wheel drive model, and they were going to deliver a front-wheel drive model. I was understandably disappointed and angry. One of the sales managers even got a little grumpy about when I told him "y'all f**k'd up." I mean, give me a break. Screw up two deals, and a guy can't even drop an F-bomb! That same dude is probably cussing up a river right now over a beer with his buddies while he complains about that customer who dared to use a cuss word after his crew botched two car deals. It's a little hard to give him or them the benefit of the doubt on anything now. read more

I gave this go round a two star. This is the second car that I purchased from the dealership. The first time it was a pleasant experience. I purchased their top of the line Miata. Then two weeks ago, I ho Mack to buy a cx-9. I bough the touring edition. The sticker was over 39,000. I told them I had to have navigation. So we looked at some and I found the one in the show room floor. When we came back to get it, it was late. The show room was closed so I didn't get a good review of the car and it's features. When we we paired up the phone, he was flipping the knobs and saying here is the music, here is the navigation, etc. he was going quickly since it was so late. Well I get in my new car and I am going somewhere that I wasn't familiar with and I went to put the address in my gps. To my surprise, the car did not have gps. We took the car up there and they said they would give me a special deal of $399 to add navigation to my car. Then most places when you buy a car, they give you a keychain. There they charge you 10.99. They don't even have a soda machine in the dealership if you want something other than water. Anyway, I was tricked into buying that car because he knew I needed navigation. I feel cheated and angry. So if you buy a car here, please don't trust them and rush the process. I don't care if it's closed or not. Go through everything. Do not let them cheat you too. read more

Great experience at this dealership! Took my CX-5 in due to a engine cover hanging off after an oil change elsewhere. The service techs happened to noice extensive tread wear on the inner part of the front tires due to poor alignment. They had new tires installed quickly and Bobby (service coordinator) was very helpful. He also had the car washed and even stepped outside to windex a leftover spot on a window. I also met another employee named Bob while waiting, who - through casual conversation about safety, design and engineering - may have made me an actual Mazda fan. Best automotive service experience ever. Thanks guys! read more

I loved that I was able to work with just one person, Sam. At a lot of other dealerships they bring in multiple people to try to "make the sale" which becomes overwhelming. Also, having someone like Sam help me was great. He listened to everything I wanted and did not want, and kept my best interest in mind. read more

Mike and tommy were very helpful, great experience! Definitely choose Independent Mazda over Mazda south Charlotte.

I had the best experience here this week purchasing a car. Mike is an excellent salesman. There was no pressure or back and forth games. I've honestly had a harder time finding a pair of jeans that I like than I did when i bought my car. I will definitely recommend them to anyone I know in need of a new/used car. read more

SCAM, they damage my car and I got stuck with the bill. Don't have the decency even to tell me in person, never buy from them, it's looks nice but it's a big SCAM. You better off buying from a small dealer , at least you know at front what they are selling. read more

We had a great experience at Independence Mazda. Our sales rep. was Emmanuel McCarthan. We went in with a very limited and modest budget. Emmanuel worked with us until he met our purchasing needs. Emmanuel is a persistent yet thoughtful salesman who has his customers' best interest at heart. He is one of the best overall car salesman that I've ever encountered. The sky is the limit for Emmanuel as he is great young man; Independence Mazda should feel fortunate to have someone that is such an outstanding asset to their company! read more