I've been using IAW for nearly 20 years. Rick and his team are great. Fair pricing and most importantly great communication. I've never had to bring my vehicle back for any service they performed. read more

Really informative of issues and costs. Told me what I would want to check into repairing soon but no high pressure.

They were very thorough and reasonably priced. Also, they were very good at communicating with me.

We've done business with these guys for years now, and not one time have we ever been disappointed with the professional service we've received. I shudder to think there will come a time when you guys all retire and we have to search elsewhere for a honest mechanic shop. I pray you work many years and have long life. Thank you for taking such excellent care of us and our family's vehicles. read more

Great job installing my new battery on my Toyota Highlander. I have trusted Innovative for over 30 years. read more

Innovative Auto Works is my go to shop. We literally drive 120 miles round trip just to have these guys service or work on our vehicles. You get honest people, excellent service, and the work they do is definitely worth the price! I know when I drive away from their shop that my vehicle is good to go! read more

I have been fortunate to finally find an auto repair facility that is trustworthy and knows how to diagnose and repair automobiles. I bought a 2012 Subaru in November 2023 for the original owner. The car has 112,000 miles and was well maintained. I noticed the A/C was not blowing cold on a warm December day last year. I took the vehicle to Brandon Tomes Subaru late December to have the problem checked. They added freon and put in dye to see if I had any leaks. They did not see any so they told me to drive it and see what happens. There was a warm spell in early February and the A/C was not working. I took the vehicle back and this time they said there was a fault with the flow sensor inside the A/C compressor and it would need replacing at the tune of $1,700. I felt something was not right so I postponed the repair to do a double check. I looked on youTube for insight and found MrSubaru1387 channel. After some informative information on Subaru A/C issues, I decided to get a second opinion. I searched for highly rates non dealer repair shops and discovered Innovative Auto Works of Plano, TX. They had fantastic reviews and were endorsed by AAA Texas and were affiliated with NAPA. I made an appointment and brought my Legacy in to be checked. I met a very pleasant service advisor, Ken. He was very welcoming and listened to my concerns about the A/C problem and my experience at the Subaru Dealership. I felt very confident my problem was going to be handled correctly. A few hours latter I was texted good news! My compressor was fine and there was just a broken wire to the flow sensor which is outside the compress, not inside like Subaru said. Ken texted me pictures of the problem and what was going to be done and the cost of the repair. My vehicle was fixed the same day unlike the dealership which took three day the first time and the problem was not fixed. I will definitely bring my three Toyota vehicles to this shop because I have had similar issues with miss diagnosis and inflated repair estimates. Give Innovative Auto Works a try and you will be glad you did! read more

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This shop is great. They are kind, honest, and fair. Will definitely go to this shop for all of my car repairs.

Was recommended by a friend and could not be happier! For four years, took the car to one mechanic after another, to no avail. They all said the same thing, there's nothing wrong, it's just dust/dirt getting trapped, just get used to it, etc. Was trying to "get used to it" when I decided to try one more time. Innovative Auto Works is the only shop in three states that has been able to fix the problem! What's even better is that they charge a reasonable price for honest work. I am now a lifelong customer, as are all my friends and family. read more

This is a great fair repair shop with seasoned service professionals doing a great job.

I have been getting vehicles repaired or serviced at Innovative for over 30 years. They are honest and will not recommend repairs or needed services if they are not needed. Their work is top quality and the cost is in line with other repair companies. They do inspections and repair almost any thing that is wrong on vehicles from electrical problems, radiators, alternators, tune-ups, shocks, brakes, etc. read more

I requested a maintenance appointment and car was finished on time and charged as promised. As always professional, and friendly service.. I have used Innovative for many years and never disappointed!! read more

I drive across town and past scores and scores of other shops to get to Innovative. Honesty and fair prices keep this Jeep owner's loyalty!

I was on a roadtrip to Dallas earlier this week. Literally, right before I was going to drive back home, my car wouldn't start. AAA suggested Innovative Auto Works, so I just went with it because I was desperate. These guys were able to diagnose and fix a broken alternator in under an hour and a half for a reasonable cost. There's also a comfy lounge to sit and wait in with a TV and (recent!!) magazines. I believe they also have drinks. I really appreciate how these guys didn't try to tell me other things were wrong/upcharge me. Everyone I talked to was really nice. I wouldn't hesitate recommending them to others. read more

Tommy and his staff did an exceptional job for me, I was running late and needed a state inspection, I called and they were willing to wait on me, thanks much Tommy for providing excellent customer service and quality auto repair, I highly recommend Innovative Auto Works and will return myself. read more

I have taken my cars here since 1998. Reasonable, honest and dependable.

Tommy and Ken resolved my car issue (Engine light was on) did not passing inspection. They are good, honest and trustworthy.

Rick has been a brother of mine since 2016. I work on motorcycles and he has helped me with my wife's Jetta a few times. All said....we appreciate him and his crew. read more

Not the cheapest, but the best. They are honest Christian people. They won't tell you something just to get your money. You can ask if it must be done now, or will wait and they'll tell you truthfully. My whole family, including grown kids, have been customers for 10+ years. Addendum: Took our 2004 Corolla in to Toyota of Plano yesterday for a recall repair. What can I say? They told my husband that the radiator was only half full and that the water pump was leaking. They also said the emergency brake needed to be cleaned. My husband ok'd the emergency brake "cleaning" and had the oil changed and the car inspected. But when he told me all the other stuff and that the total would be over $900, I said wait and we'd take it your mechanic. (Innovative Autoworks) Lo and behold! The radiator was full, although the fluid is a bit dirty. And there's no leak now, nor any evidence that it has ever leaked. They also laughed at "cleaning the emergency brake". So, is Toyota of Plano incompetent and got our car mixed up with another, or are they just plain theives? Either way, it would have cost us $1000 had we placed our trust in them. I trust Innovative completely! read more

I trust my cars to no one else! I have been using their services for a number of years. I like them because they will fix a problem and let you know of anything else they discover in the process. I recently experienced some overheating of the engine. They diagnosed the problem as being a hole in the hose under the radiator. They also let me know the hose on the top was extremely soft, an indication that it was getting ready to go and that the fan assembly was bad. They let me know they needed to look at that more closely to determine exactly what was wrong with it. As they began to work they discovered that the "neck" of the radiator was close to giving out and there was a hole in the radiator core wall and suggested that be replaced at the same time. This particular car is 15 years old so I was expecting some wear and tear to be discovered. They also informed me that the motor mounts and trans mounts needed replacing. I winced as most car owners would but they told me the vibration could cause additional damage to parts that aren't supposed to move and could be partly responsible for what was wrong with the radiator. They helped me to get a rental car, no small feat considering we had just had a tornado in our residential area and many with damaged or destroyed cars had already rented the majority of the available vehicles. Ken called around until he found one. I am on call all over the metroplex so not having transportation is NOT an option. So glad he stuck with it and found something. I got the car back and could not believe the difference. I actually started it twice to be sure it started because it was SO quiet. I thought the vibration I had been feeling was just an older car being an older car with some looseness in it. This felt like a brand new car! I am serious, you can barely feel or hear anything. Runs cooler too. Definitely a happy camper and knew the repairs were not only worth the cost but would likely extend the life of the car by a few years. Gotta love these guys. They know their stuff, they're honest and won't take advantage of you. They do quality work. They will continue to be my car care choice for the foreseeable future. Thanks guys for taking care of us once again! read more

We have known Ken for several years. He has looked at all our vehicles and his crew does a fantastic job. He tells it like it is and tries to save you money. He is our primary car doctor. read more

We've been going to Innovative Auto Works for over a decade. They are honest techs, fixing what is wrong and not "finding" things that aren't. They charge a fair rate, learn you and your vehicles and are an all-around first-class local business. read more

This is a great place to take your car for any kind of work.....totally honest....give good estimates..... Job gets done right the first time!! Super guys!! You just call and tell them what u need and make appt ! Easy! read more

Rebuilt my suspension and took it to another shop for a front end alignment. When I got it back, it was much worse than before. I took it back and was told that it might be the brake pads (BS). Took it to Ken at IAW and his guys found the problem right off. Fair price and good work, that's all I ask and IAW delivered. read more

Ask for Ken! My Hyundai was towed here last Thursday, by triple A. Great service, fast and friendly. Answered all of my calls immediately, and have been more than helpful! They examined and gave me an estimate at no charge. My car is older, so Ken has been incredibly helpful with my decision to either keep or sell the car. He has let my car sit in their lot for over a week now while I decide! Thank y'all!! read more

If you need a mechanic for a Porsche, Mercedes, BMW, Honda or even an old Ford pickup, give these gentlemen a try. I have used them for automotive care for over 20 years and they have worked on all of the above vehicles for me. Under the ownership of Rick Palmer and the guidance of Ken, the mechanics are adept at diagnosing any issue and quickly repairing it. This is all accomplished at a reasonable price. I have referred friends and family to them! Also, they are willing to give advice when you are trying to decide whether to sell or keep a car or when you are looking at purchasing one. I am impressed each time that I go in with their commitment to excellence! read more

I have known Rick for many years and find him one of the best out there. Nice clean up to date shop. Has a great family feel. read more

I brought my car to Innovative Auto Works based on the other Yelp reviews. I usually dread having auto repairs done because of the repair guys and unpleasant customer waiting areas. However, this place is different! The staff was pleasant and professional. They did the repair I came in for and didn't try to do extra work I didn't need. The work was completed as promised and I was updated on the status along the way. The waiting area though a little small, is clean, nicely decorated and has very comfortable furniture. It's more like you're sitting in a living room. Target , a Beauty Supply store and a few fast food restaurants are within walking distance. This was my first visit but I plan to come back if I need other repairs. I will recommend this shop to my female friends. read more

I have been going to Innovative Auto works for 9 years now. The have worked on my Ford Explorer, Jeep Grand Cherokee, and Porsche Carrera Cabriolet. They are helpful, honest, reliable. If they can't do something they make reliable recommendations on who can. Please see my other review about Pronto Muffler in Plano. I have all of my work for my vehicles done here at Innovative Auto Works. Thanks Guys, you do Great work! read more

These guys never dissapoint, any time I need special repairs done to the car or I just need an honest answer to a serious question they have never let me down. When I do drop by I always come by to see Kenny, This is a mom and pop shop kinda place so they are very personable with their customers. The wait area is really nice, alot like chilling at your brother or uncles place while your vehicle gets worked on. read more

I have always wanted to buy a 1985 IROC Z28 Camaro. Last year I found one for sale in California and it only had 4550 miles on it! I called "Innovative Auto Works" and asked Rick Palmer if it was a good idea to buy the car. He gave me some coaching and pointers on what to look for, what to avoid. Fortunately, the car qualified! So I bought it and had it shipped out to me here in Texas. Now I drive the Camaro as a second car. And when I need service; I take it to Innovative Autoworks. The have knowledge about every car on the road that is not common these days with all the newer cars operating via on-board computers! Hardly anyone wants to work on super old cars; not even the dealerships that might have sold the cars originally. Most service shops don't have the skill required, and they don't want the hassle. They just want the easy service jobs they can crank out. I took the Camaro into Innovative recently for some service. I didn't think Innovative could help, but I also told them about the car's headliner. It was kind of drooping down above the driver's side... I thought it was just age, and the headliner needed to be glued. But the headliner actually needed to be totally replaced. I was not upset about that... The car had been stored and very lightly driven for 30 years. You expect some deterioration. You expect to have some age issues to sort out when you buy a car like that, even if it is almost perfect! What I was concerned about was having a quality job done, and knew it was going to be a hassle too. NOT!! Innovative not only knew the right place to take the car; but they took it over there, and drove it back to their shop when it was finished! No hassle for me, no nothing! Innovative is not a body shop or some kind of car restoration place! But they are way more than the typical auto repair shop. They know all the players in the industry and who can be trusted. That headliner work? Incredible. Perfect. It was.just like on those cable TV auto restoration shows where they show the restoration work done on cars they are working on and you are blown away by the quality. I was super happy. I will never take my Camaro anywhere but Innovative Automotive, where they know how to take care of any kind of car, and where superior customer service is not just a phrase, it is a reality for all of their customers! Paul Plano, Texas read more

Brought my can to IAW for brake work (too much travel in the pedal and mushy). They diagnosed the problem, telling me it needed a new master cylinder for $550. When I retrieved my car, there was zero change in braking performance. I'm now looking for an auto repair shop that fixes the problem I ask them to fix. read more

This was the first time we used Innovative Auto Works, and we couldn't be happier or more pleased. My car is 28 years old, and they not only found the proper parts, they also fixed a problem that we didn't know we had! The guys were patient, efficient, extremely caring and the price was less than we had anticipated. They were honest and did exactly what they said they'd do. We won't go anywhere else for our cars from now on. read more

These guys did really good work for us. We had a problem with the first repair they did for us, they charged $400 to fix an oil leak and a few weeks later we noticed it was still leaking some oil. We took the car back to them a few months later for another problem and because we were displeased with the previous work they waived the diagnostic fee and even fixed another problem we were having free of charge. read more

This is place that is totally reliable and 100% honest. Customer service is impecable and the work is awesome. I love how they keep track of the work they have done and what to consider for the future. (Helps me stay on top of maintenance) I would not go anywhere else. read more

Great experience. After receiving questionable information from another garage, Innovative Auto was able to confirm my suspicions. They got my truck in quick and were able to fix my truck at a reasonable price. Definitely would recommend. read more