They seem more interested in making money. The picture of our cabin did not match what we were…read moregiven. They're shabby chic and they're shabby and we got shabby. Also, it was infested with these giant black. Nat fly type things. Hundreds of them. Huge, thick cobwebs all over the place. The shower curtain had black mold or dirt on it. Nobody went into the walk-through to check on the place before renting it out. It was disgusting.

This should be directed towards Vacasa, absolutely worst customer service ever we paid an…read moreextraordinary amount of money to rent a house over the Labor Day weekend and had several small but significant issues which were never once responded to our needs or try to help. Never again steer clear of these losers .Green Glen house in Empire was the rental through Vacasa aka Leelanau Vacation Rentals

I stayed at the Farmhouse and it was truly a wonderful and refreshing experience. The house is…read morebeautiful and captures the cozy, clean, farmhouse dream. I loved playing out on the water, taking the kayaks out, being able to play with our new puppy in the yard and having fuse ball inside to play was a very nice bonus also! Loved the diner whole weekend I stayed there and just wish I could have stayed forever!

The folks who rent these homes for vacations are as beautiful and friendly as the homes are. The…read morehomes are some of the best lodges and homes i have ever seen. Big enough to accommodate your whole family including your family dog. They have some great houses right near lakes with pontoon boats and other water activities. Game rooms pool tables. what a blast well worth it being near Traverse city and bear dunes.5 stars amazing!! went there for my honeymoon.

I highly recommend working with True North Group Property Management. They are very professional,…read morehonest and trustworthy. Excellent customer service throughout the company. Very comfortable leaving our property in their hands. They take away the stress off of owning rental properties by being a very hands on company and quickly responding to tenant's needs. Do not hesitate using them as your property manager.

We booked a home in Grand Haven in March. About 30 days before our trip, they called and asked us…read moreto move our dates a week later. They said the owners wanted to use the property for their daughter. I explained that we are flying from Arizona to Michigan for this vacation so we have airfare, time off work, time off school etc for 7 people. A few days later I received a very generic email stating the property we booked was no longer available. They suggested another property (same town but very different walkability, different bathroom count, different setup). Had I cancelled this late in the game I would have been responsible for 50% payment (mind you I had already paid in full). There was zero concession offered, zero apology, zero kindness. To add insult to the situation, I still receive automated texts regarding my upcoming arrival. So I had to scramble to find another place (with less than 30 days) and pay that in full while awaiting a refund on my first booking. Epic failure in customer service.

Our experience at the Delamar Traverse City was exceptional. This was a quick, but special trip to…read morecelebrate my Wife's 50th birthday. The staff was super friendly and accommodating from the moment we walked in the door, while the lobby and sprawling yet open hallway compelled us to peruse the guest options (i.e. heated indoor and outdoor pools, hot tub, onsite highly rated restaurant, comfortable indoor and outdoor gathering areas, outdoor bar, great coffee stand, etc.). We were surprised by an upgraded room - corner suite due to our special celebration. The room was amazing - spacious, comfortable and with a great lake view, a full and half bath. The workout room is small and leaves a bit to be desired if you are used to a gym, but does the trick for a one-off cardio or strength training. I would highly recommend the Delamar for a romantic getaway, a great place to stay for a wine tour on the Old Mission Point, a family trip, a work trip and more. This is a first rate place that is worth the slightly higher price vs. nearly competitive hotels. Thank you Delamar Staff for an amazing experience!

Absolutely loved this hotel stay. The heated outdoor pool was such a unique experience to be able…read moreto swim outside in the beginning of April in Michigan! They have private Cabanas that you can reserve as well that are very reasonably priced! They also have an indoor pool and sauna available. The view of the bay from our room was also beautiful! They offer so many amenities, gym (including a Peloton), restaurants, beach access, pools, sauna and so much more. Definitely a great stay for us!

My wife and I stayed here for our anniversary for a few days off season (mid March). It was really…read morean excellent little getaway with many pros and only a few cons This resort specializes in golf...golf...GOLF (haha) during the summer, but that doesn't mean it doesn't have much to offer in the winter. There is an AMAZING spa (excellent sauna, hot tub, indoor pool, great massages), basketball and tennis courts, arcade, axe throwing, mini bowling, and indoor golf simulators. And if you prefer to just not leave the room, very comfy beds with couch seating at almost 400 sq feet per the most basic room (next time we stay here we will probably stay on the tower side of the resort where the rooms are even a little nicer). What we also loved here was the food. Aerie restaurant might be our new favorite restaurant in Michigan (close toss up with The Chophouse in Grand Rapids). See a separate review of mine for more particulars. There is also amazing room service, Niiji restaurant downstairs next to the lobby (great breakfast menu), and Jacks where you can get a good pizza or cheesy bread with awesome drinks. As for the cons, there are two: 1. A little pricey, and will only increase as we get more "in season." For the extra cost of an airplane ride, we could get a suite in downtown Vegas at the Golden Nugget, Plaza, or a luxury mini suite on Michigan Avenue in Chicago for the same price per night here of a standard room. That doesn't necessarily mean the price is not worth it here. Just be prepared is all. 2. Kids. Ugh. During the week there were not many people staying here, but as the weekend crept up more families arrived. Of course all it takes is one mommy and daddy to get drunk at Jacks downstairs while letting 3 ten year old buffoons run up and down the hall six floors up knocking on doors and running away to peeve folks like my wife and I to really put a damper on things (I don't mind admitting I don't like kids-lol. I have my own children and grandchildren-that's enough for me). The point is... do not confuse this with an adults only sanctuary. That is not what this place is. Just be prepared. Overall the score here is more like a 4.5 vs a true 5, but I'm rounding up as my wife and I were able to create some precious memories. That is bigger and better than any high price or annoying kids. Job very well done by the GTR&S. Looking forward to coming back here next year perhaps for a golf outing. :)

This was our first and likely last stay at the Grand Traverse Resort. It was my fiancé's birthday,…read moreand while we usually stay at Delamar, we wanted to try something different since the price was good. We booked a tower room. Upon arrival, we were greeted by Pedro, who was not particularly welcoming no hello or welcome, just a basic request for my ID. The room layout was great, but the "golf course view" was more of a parking lot view (though everything was snow-covered, so I understand that may affect the experience). Unfortunately, the room itself was not clean. There appeared to be mold in the ice bucket, white sticky stuff on the cabinet under the TV, handprints on the shower glass, and hair left in the bathroom, a smashed spider in the corner and cob webs throughout. Additionally, the balcony door lock was broken, so the balcony could not be opened at all, and the shower door bracket was also broken. We chose to stay since it was only one night and the bed appeared clean. I brought these issues up to Rachel at check-out, and her response was simply that they had "a list of housekeeping issues this morning," with no apology or concern expressed. Overall, the hotel staff did not feel very caring or welcoming, although the restaurant staff was very friendly. It was nice seeing the tennis matches going on, but the pool was quite cold, kids were filling the hot tub area to play so we stayed away. Would be cool to have an adult only hot tub. I'm sure when the outside ones are open and it's not as cold these are pretty nice. All in all, this stay did not provide the resort experience we were hoping for. I'm not sure I would recommend.

We chose to stay at Bayshore resort because it is right on the water which was really nice, and we…read morebooked a room with a jacuzzi and balcony which looked nice online. The jacuzzi in the room was definitely a highlight and made the stay feel relaxing. That being said, the balcony was pretty disappointing. We were on the first floor and it was really small with plastic chairs and no sunlight, so we didn't end up using it at all. It felt a bit misleading compared to how it looked on the website but we didn't care too much.. We did enjoy the pool and hot tub, and overall the place has more of an older, vintage feel. The staff were really nice and anytime we requested something it was handled quickly and everything went smoothly. I would consider staying again, but I would maybe skip the balcony next time.

We stayed for three nights at the end of May before the crowds and prices sky rocket. A big thank…read moreyou to the gal who checked us in and worked out an issue with our room. We had a very nice lakeside room with a spacious balcony. One word of caution the rooms facing east especially the lower levels look at a crummy empty lot. The third floor may be somewhat better. They do warn you that the view of the lake is partial and perhaps better than looking at the parking lot but... The room itself was nice with a larger refrigerator and an extra sink outside the bathroom which is handy. There is a large indoor pool which we didn't use but it looked inviting. The location is close enough to downtown and all of the shops and restaurants that you can walk - under a mile each way. They also have a shuttle bus that on request will take you into town which we used one night when we decided we would only walk back. The only minor ding is their free breakfast was weak compared to most chain hotels. The hot entrees never varied over the three mornings. Overall for the rate this was a great experience.

The room was pretty nice. We stayed in the king jacuzzi fireplace suite. LOVE LOVE the view from…read morethe balcony. Looking right at the bay. Could use a little updating. Staff are friendly. They serve a little continental breakfast in the am....the eggs hard boiled and scrambled were a miss but they have cereal, coffee, and bagels oatmeal. Nice little start to the morning.

Very nice hotel. It was clean and quiet. We were there during the off season so they just had the…read morestandard hotel breakfast but that is always appreciated when it's included and you're traveling. Staff was very friendly.

Very clean. Just a motel so nothing fancy. Microwave didn't work and the bed wasn't very…read morecomfortable. Living area was small but the loveseat was comfortable. Bathroom was small but just enough however, it needed painting.

Stayed 2 nights, was good spacing. No hot tub as shown online, water damage on the ceiling in 1…read morebedroom. Random tape on the walls and on the bathroom door assuming covering holes or damage. There was fruit flys on the first night when we had no food in the room or open drinks. The locks are also very hard and the keys don't always work. Everyone's feet were black from walking on the hardwood floor and the carpeted upstairs. The wall had a greasy residue on it upstairs as well.