I always enjoy their ice cream but I cannot understand how an ice cream shop can ALWAYS be out of whipped cream. It may seem like a silly thing but it is super frustrating to order a sundae and be told - "sorry no whipped cream," or "we just ran out," or "the machine is broken," or "I can make some more but it will take 15 minutes!" And the servers always act like it's the first time it's ever happened. It's become a running joke in our house that if we want a sundae from J.P. Licks we better have whipped cream at home. Disappointing! read more

Never get bored of JPL. Awesome service and easy parking. The best part is not needing to drive all the way to Boston for their ice cream and frappe read more

A solid Ice Cream shop in Dedham's Legacy Place. The ice cream is good, but not exceptional. Shakes are a bit thinner than I prefer, but they do make fine strawberry as well as coffee shakes. read more

I just want to say this was probably the worst experience at an ice cream store that I've ever had in my life. The workers were rude to the customers and to their fellow workers who seemed to still be learning the ropes. The manager was also rude! She told me to go back in line because I didn't know I had to order my drink with my ice cream. She was inconsiderate and blunt. I would not recommend this place and I hope they find new workers because I will not be returning until they do. I will also be sure to tell my friends of my experience. read more

Good ice cream and coffee. I'm giving it 4 stars as the ice cream tasted like 'freezer burn' the last time I went. The line moves pretty fast. read more

I like JP Lick's ice cream a lot and a like this location much better than the one in Jamaica Plain. There was no line when I arrived here yet about six servers just stared blankly. Finally, I asked a kid working there to make me and my friend's sundaes. The kid kept repeating "this will cost you more" after each topping that we requested. I found this to be really annoying which explains why they only get three stars instead of five. read more

(3.5) ~ good overall. Really liked the Cucumber flavored ice cream & their Iced "House Roasted" Coffee. NOTE: Park in the garage which is right across the street. read more

The frozen yogurt is good. The service is quick. But 2 ice creams for $15? I'll head to the grocery store for ice cream.

We love this location and their cookies and cream yogurt! They also have quick service and a big selection of ice cream choices. It's a refreshing change of pace from other more commercial self serve joints. read more

If you have sugar free any thing you get 5 stars from me no matter what. Great location for people watching, dates, or after shopping. Right next to a B-good burger joint so you can get a burger and an ice cream in the same table from 2 places, and if you have a date the movies are right next door. I have to take one star though because of the long waiting time (25 minutes) in July is a long time. They're very busy and very understaffed. The staff looked like local suburban kids: Slow and untrained unlike the ones downtown or Ben and Jerry's for example. read more

Fun place to visit with the kids but the location is slow and the staff seems to be unorganized and confused. In the end the product is good and everyone is happy. read more

This location is right inside of Legacy Place. It is a Ice cream shop with a espresso machine. The prices are very high although there product is not the best around but also not low quality. Ice Cream: Very interesting and creative flavors, especially the seasonal flavors. Not cheap a kiddie cone is price of two half gallons at store! but a nice treat. Coffee: They do roast all of their own bean in JP , They do offer organic and fair trade coffees which is excellent. I order a maple spice latte which was quite sweet . There espresso drinks are not perfectly barista crafted drinks . Really just an ice cream scooper trying to make it quickly ! Overall a good place, prices are high and usally alway quite busy. read more

bad service due to employees being careless and lack of knowledge to make basic drinks.

We bought a cake for my daughter's 3rd birthday from this JP Licks this weekend. They had the cake ready, it was decorated really cute, and it tasted great. It was a big cake that served 15 people easily so I didn't mind the price ~$36. Oh, and the ice cream is always fantastic. I just wish no one else ever ate there as the line can get long and parking at Legacy Place is atrocious for any time you'd actually want to go. read more

I just have to say the manager with the beard there is extremely rude and so unprofessional. I know the products are good, but I had a coupon that I had called on the other day that I misplaced and spoke to a woman on the phone that said she would honor it.....I went in there and got treated like I was coming from another planet. The gentleman hardly talked to me, would not give eye contact, and I heard him discussing with an employee how he thought I was there to take something on the counter!!! How absurdly rude and unprofessional. I was a frequent customer there. Now I will take my business elsewhere.....just horrrible!!! uuugh read more

After my movie my friend and I wandered into the restaurant and had a pleasant experience. Our ice cream girl working 10pm on Wednesday made me the best frappe and the brownie was good too.. read more

Great service got exactly what I wanted & very quickly. The staff was very nice and enthusiastic even while the store was almost closing!

My ice-cream oasis! Depending on the time you may have a long line. But worth the wait!

JP Licks is a local favorite of Boston's ice cream stores, and I think it's because they have a lot of unique and tasty flavors you can't find anywhere else. The ice cream is good, no doubt, but it's not really the best I've ever had. I've had some incredible ice cream from places like Ron's and Peaceful Meadows, but nothing here blows me away. You may want to consider that, for the price of a single scoop cone, you could get yourself a 48oz container of Edy's at CVS or a supermarket which is a much better value, and about the same quality as well. The ice cream cakes are pretty good, but they too have a high price point. Definitely not recommended for the budget-conscious, but for somebody who wants to try new and different flavors, it may be worth a shot. read more

Cappucino crunch ice cream on s sprinkle cone good but pricey

Was just in with 5 kids under age of 8, and as all mothers can relate, it's not easy to get your order in so very quickly, well a few associates were most unwelcoming, and rude, I think they forget they are working in an ice cream place. If I was their manager I would remind them of their customer service training. read more

nothing special about the ice cream, service in this location is extremely slow. I remember going to JP Licks on Newbury Street in the 90s, before there was a lot of other ice cream places to go eat....(simpler times)...the line would be out the door, the place would be packed, but the service was quick. the people working at this location would never have been able to handle that kind of volume. there was one person in front of me today, and 2 people were getting ice cream (i went right to the register because i bought coffee) and somehow this transaction took me 10 mins. pathetic. kids -- stop slacking behind the counter. read more

I look forward to the new flavor a of the month! Every month they create a handful of new flavor combinations. Lines can be long on a friday/Saturday night but they move quick. Definitely recommend. read more

OMG. I wrote my first review of this place in 2015. I waited two years go again. It's now 2017 - February. It was a freakish 71 degrees last week, so I took the fam and headed over to Legacy Place. Child wanted ice cream. I figured... that place can't get any worse... and pondered whether or not I should go back in or face my child's tantrum? I decided - ice cream. JP Licks at Legacy Place is STILL a dump and the workers are MISERABLE (they all appear to be school drop outs who are pissed at their parents or society) ... So, this time, in addition to everything else that blows about this place, they ran out of SPOONS at the front counter by the clerk when I was purchasing my ice cream. I asked for spoons. Clerk got pissed. Clerk asked some guy behind her to get spoons. Guy was either hearing impaired or just pissed. Did not get spoons. I had to complain again after staring at them for 2-3 minutes. Clerk got pissed. Clerk yelled "spoons!" I waited 10 minutes. TEN MINUTES. For spoons. A girl brought them out, seemingly from nowhere (with pissed look on her face). There was no apology. Nobody said anything. Then I sat down at a dirty table and waited for my husband to take my daughter to the bathroom. HELL no I would not go in their bathroom again. The entire experience was heinous. WHERE IS THE MANAGER? And DOES THE MANAGER CARE? What about the person (is there a person?) in charge of Legacy Place? If they want to keep their "brand" up, for the love of all things, PLEASE replace JP Licks with another ice cream place. read more

Credit card system went down and we stood and waited while our ice cream melted for 10 minutes. They insisted we pay cash. They eventually gave up and have the ice cream to us for free. read more

Not worth fighting the traffic and parking situation at Legacy Place only to wait in a long line while the kids behind the counter socialize with each other and with their friends who come in to visit. Line was total chaos with people cutting in front of line to buy coffee, and only one person behind the register on a busy, warm weekend. read more

Best ice cream in Boston. Very friendly staff and attentive to allergies which is refreshing.

I'm a big fan of JP Licks in general. For some reason though this location always has a wet dairy smell. I get that its an ice cream shop, but this has the slightly off odor that isn't present in any other ice cream place i go to. read more

Very pricy for ice cream, Ice cream did not taste good, limited flavors and very mess on the inside.

Great Ice cream on a hot day! My only problem is that the service is a spec slow but as long as I get my ICE CREAM its all good.

I just went here today for the first time and can say that I was really impressed! There was a long line but surprisingly, it moved really fast. I got a black raspberry sundae with whipped cream oreos and cherries. Notice how I said CHERRIES and not a CHERRY, if you ask them they will put a lot of cherries maybe four or five. A great deal. I will definitely be back next time i come to Legacy Place! read more