Seems it's not a one off - rather they consistently close the Wailuku and Kihei locations BUT leave the app open to accept orders and of course your payment, even when there is no way of requesting a refund in the app. It's is done so consistently and often that there is no way this is an accident. They have the ability to restrict orders from going through on the app when a location is close but I believe they choose not to because they know most people won't go through what it takes to get a refund, especially since it takes days or weeks to hear back after submitting a survey and even then they only respond 1/2 the time. I am convinced this is a way to make money and save product. Certainly there is a shortage of workers, but that does not explain why they consistently leave the app open to accept orders, knowing that the restaurants are closed. The app should have a way to cancel your order or request a refund. Seems premeditated and it must be illegal at this point. read more

Jack in the Box - Fast Food Near Me - Wailuku, Hawaii

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Fast and friendly service! I've actually waited longer on other occasions when there were fewer cars in line, so I was impressed with how quickly everything moved this visit. Great experience! read more

Food was great. Service a bit apprehensive. Ambiance was clean and in the middle of renovation. read more

This Jack in the box is a hit or miss for me. The minute I don't check my items in my bag, it's wrong and I don't discover it until I'm at home already....go figure lol. The last couple times I got food from this Jack in the box, I used their app and saved time and money and my order was actually correct. My faves: their sourdough jack with curly fries and jalapeno poppers. They also have a Jr Teri burger that's good. Let's not forget about their buttermilk sauce. Yum! Check them out. read more

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Wowsa! Where do I start? Flooded bathrooms with "out of order " signs but we were told it's ok to use them (? ) two little tables with the rest covered with stuff. This place needs a good scrubbing read more

night staff has gotten much better and more consistent. love the service! Food is hot! People are polite!

Typical Jack in the Box food. So that's not a problem. The major issue is that they still, after 3.5 years of Covid, have the dining room locked and cannot order at the counter. A customer must use the drive thru. Come on Jack. It's a pain when I work in walking distance that if I want jack in a box, I have jump in the damn car. What a joke! read more

First off, this location is popular for locals because its 24 hrs. Pro tip: order in the app. You can skip the long line and bypass the speaker. The speaker can be very hard to hear. With that said, they don't have a whole bunch of workers. So yes your order can take some time. For me it is always worth it because my food is super hot and fresh. Only a few times have I gotten something that tasted a little stale. I thank this jack n the box for being open really late when I've needed something to eat. read more

BEWARE OF THESE THIEVES. AVOID. (2023) I placed a mobile order and ordered a meal and a shake. I prepaid through the app. When I arrived at the drive-through, they said their shake machine was broken. That's fine- I said just refund me what I paid for the shake. THEY REFUSED. They would not refund me the $5.89 I paid for my shake. So I told them to refund my entire order- and I bought lunch at the McDonald's down the road. I have been a customer at this Jack in the Box since they first opened. Recently, the Wailuku location has had major issues. They do not have enough employees to staff the restaurant. The dinning area is now permanently closed and being used for storage. They have ripped me off before, too. In two previous visits this year, after I had paid for my meal, they told me they were out of curly fries and substituted regular fries without refunding me the difference in price. In February, I went to this location and there was only a single female employee working that day. She was terrified and placed a chair in the drive-through to close it off to customers. She then locked herself in the restaurant and told any customers that approached the door that she was alone and could not prepare orders by herself. SHAME ON THE MANAGEMENT. If you treat your employees like this, no wonder no one wants to work for you. I have warned all my family and friends to stay away. Dine here at your own risk. read more

yesterday 3/6/24 I went through the drive through and again the curly fries are cold and soggy they just drop it back in the oil after i told them make sure it's fresh fries. I live only five minutes away and when I got home the bottom of the fries was cold.I 16.00 dollars and some what change for that meal. I expected to have fresh fries. read more

We keep driving by this jack in the Box because we are staying in the area and we kept seeing the fried rice sign and know we had to try it. Why not? So as We got closer we can see it has eggs and Portuguese sausage too! Score! But it costs $5. And for the amount they gave me it wasn't that much. Although it was good and had the right amount of seasonings. read more

Jack in the Box - Fast Food Near Me - Wailuku, Hawaii

Jack and the MACC it's like going to the macc also has the right of passage of getting food on the way home from here. Closest location on Kahului Beach road - and always has a hot fryer on. My favorite - tiny tacos! Okay be sure to bump it's raining tacos when you go. read more

The assignment was to get a late night meal to sober up and Jack in the Box understands the assignment every time. Its one of the few places on the island open late night and they have everything (egg rolls, salad, burgers, etc.). Its almost impossible to try everything on the menu. The workers are also nice and patient. Definitely recommend. read more

One of our go to stops after a late night. Due to its location once it hits midnight the drive thru line is usually wrapped around the parking lot and extremely slow. There's roughly 5 bars in a half mile radius from this place and on nights where there's concerts at the MACC it's even worse. The employees are ok. You get some rude ones that are only there for a paycheck and you get some nice ones that make the best out of any situation. I went there and the lights were all off but there was still about 10 cars in the drive thru. Once I ordered and got to the window the guy was nice and patient. He asked about their line and I told them. He told me that there was only 2 of them on a Friday night and 3 people called out. They turned off the lights hopping people would think they were closed but are still serving those that come to order he was so nice and just buckled down for the long night ahead! Some times it's a hit or miss with your orders being correct or missing a few things and their speaker isn't the greatest. I ordered a #13 and she asked what kinda drink with my #17.... I don't think they have a number #17. But oh well read more

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This place is, so run down and ghetto. All the damn money you folks make and you can't even fix your order screen. You have to drive up through the window to order. And then your guys prices is outrageous. With all that money, I think you should fix shit up. You guys deserve no stars. I waited a whole hour just to order food. Please avoid this please people don't even waste your time waiting in this damn drive-through. Y'all should change your name to CRACK IN THE BOX!! read more

Expect rude employees and disgusting food... it's fast food I get it but how hard is it to fry some tacos and not burn them and then serve it to customers. read more

Jack in the Box - Tacos - Fast Food Near Me - Wailuku, Hawaii

Right in front of us a deal of some sort. The bathrooms are filthy. Homeless rimes the outside and orders drinks. Entrance door handles are filthy. Employees park directly in front of the entrance. The AC is like 75 degrees or something warm. Outside is cooler. read more

Jack in the Box - Taco sauce, fork, knife, ketchup - Fast Food Near Me - Wailuku, Hawaii

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I was craving something late at night that was fast to eat and I remembered Jack in the Box. A few times that I had driven by they had ads up for their $4.99 fish sandwich meal. So color me intrigued and I set out to give my tastebuds a try. The fish meal comes with the sandwich, an order of small fries and a medium drink or your choice (you could probably substitute the normal fries for curly ones at an additional cost if you ask). I had purposefully asked for my sandwich to come without the tartar sauce seen in the ad. I will admit that I was pleasantly surprised with my order. My sandwich was a tad smooshed since it was at the bottom of the bag but the fish patty was crisp on the outside and still hot. The lettuce wasn't bad either it still had some crunch to it and they weren't wilted. I've been to this location multiple times and the speed of service has been inconsistent but I haven't had issues with what they produced. All in all it was worth a quick drive thru trip to try out their promotion on the fish sandwich meal. read more

Jack in the Box - Fish sandwich from the combo meal - Fast Food Near Me - Wailuku, Hawaii

A hungry day calls for JackTacos. At two for a 1.39 and Veteran discount, Five orders and a soda is ten tacos. Thats a lot of room in a ten dollar bill. That's a little Taco feast. They have been made the same way for 50 years. Ha, sometimes I just have Six.. Thanks Jack in the Box, for decades of service. And not messin with a good thing.. read more

For me, this location is out of the way except for when I'm at work. It's a fairly new store, probably about 10 years old or so, located at the busy intersection of Lower Main & Lower Waiehu Beach Rd. It's a small footprint, clean, with a few indoor tables, and drive thru. Access in & out is easy, parking is minuscule and tight. Service was friendly, though it took a while for my Ultimate Cheeseburger to be made. But, it was well worth the wait as the burger was nicely prepared and not sloppy at all except for a few ketchup & mustard overflows. The more, the merrier! FACTS: There are only 3 locations on the rock - This one, Kahului, and Kihei. The Lahaina location closed years ago which didn't even have a drive thru. JITB has locations in only 19 US states, mostly on the west coast, so we should all be so lucky! Kind of like having an In N Out. Just kidding. Nothing can compare to I&O! But imagine going to Boston, New York or Pennsylvania and having no JITB option? Shocking, but true LOL. read more

Jack in the Box - Seating area - VN - Fast Food Near Me - Wailuku, Hawaii

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first off the service was horrible then. they double charged for food cant hear anything out of the microphone not a good place don't go there read more

So.... Having stayed in Ka'anapali for a week, no issues dining indoors. Decided to stop by on the way out since there is no Jack in the Box in FL. I can see why. No in-room dining or use of restrooms. What kind of Marxist fear-laden owner runs this place? Avoid if you want to enjoy your food and not sit in a car. read more

Let me start by saying that I NEVER eat fast food. It makes me so nauseous, I avoid it at all costs. Jack in the Box, however, is definitely a game changer. We ordered their spicy chicken sandwich, 14 piece nugget, large fry and chocolate shake. Everything was so delicious. I've never had a fast food chicken sandwich have such crispy chicken. And to have my sandwich and nuggets actually taste like chicken... I was amazed. Definitely raising the bar for the fast food industry. Their prices are a bit higher than the other chains - however I think their superior flavor and quality warrants the higher prices. read more

If there was an option to put negative stars, this Jack In The Box would deserve it. This is the shittiest place to ever get food. Granted we did get our food however the customer service was hands down the worst ever. Wouldn't recommend going here. read more

After arriving late and needing to feed my kids in a quick stop we came here. Unfriendly, dirty and gross through the drive through area. Food was not good at all. Not worth the quick stop. Keep driving. If you're unfamiliar with the area just don't go here. We pulled into a parking lot to eat and felt uncomfortable and in the wrong place. Not to mention the people who just pull into the area to relieve themselves no matter who's watching. read more

Poor customer service. Got my order wrong and then yelled at me and told me it was my fault. I never write reviews but

the customer service was absolutely terrible. first off the drive-thru takes f-o-r-e-v-e-r, i understand that its not going to be immediate but its "fast" food. there should be no reason im waiting in the car for an hour js for some fries second, im a door dasher so i go through the drive thru and let them know i have a door dash and i tell them the name and all, but i also wanna place an order myself. the employee says to me in the sassiest tone i heard "are you sure? thats going to increase your wait" i wouldve been fine if he left it at that but when i told him i was okay with waiting and i placed my order (number 11) he said in the most judgmental tone "oh that's DEFINITELY going to increase your wait." excuse me? so i js told him to cancel the order and stick with the door dash. we waited what felt like an eternity in the drive thru and we hear him yelling at us to honk our horn at the local man in front of us. we reluctantly honked our horn then apologized afterwards. this employee then proceeded to try and charge us for the number 11 saying that its ready when we already cancelled it. we then asked to speak to the manager his attitude immediately changed and he waltzed to the back to retrieve the manager. unbelievable customer service, im normally a chill person but this interaction today infuriated me. read more

Idk whats going on with this place. Before covid hit, it was a decent place. Now its being run into the ground. No inside dinning, too scared I guess. Drive though closed a lot. Even today, "we not serving food RN" from someone that had a hard time saying that in English. Some of the Pilipino ladies are nice, most time get my order right. But not being open inside and constant drive thu closures driving ppl nuts read more

They have the s-l-o-w-e-s-t drive-thru service of any other fast food restaurant I've ever been to!! Terrible!!!!

Food okay. Service is meh. Speed of service- slowest fast food option. Even mobile orders ahead of time take 15 mins. Staff has no urgency and doesnt always acknowledge front counter guests. read more

aye!!! half my order is missing... again!!!! i swear half the time i go to this specific jack in a crack they mess up my order...

One of the better Jack in the Box locations. The food is consistently good. I like their tacos, churros & egg rolls. I also like that they have more drink options with their fountain drinks. read more

What can I say about Jack in the box? Well if it wasn't for tacos and munchie meals I would not come here. The service varies but is usually pretty awful. Different jack in the boxes have different promotions which seems very strange since they are all owned by the same franchise owner. Anyway, you can always rely on fresh tacos when you order them with just cheese. read more

I love these guys!! Always fast and cheap eats. Friendly counter staff. Or fast drive thru. And now Breakfast Portagee Sausage and Eggs! Great coffee with 10% Kona coffee. read more

by far the WORST customer service ever, it doesn't make it any better that the wait is over an hour for anything you order. i came in earlier to pick up a DOORDASH order & i also wanted food for myself, the caucasian male working the drive thru was extremely rude & told me " thats gonna increase your wait time " which i understood and agreed that i would be okay with, once i started placing my order he again repeated "that'll definitely increase your wait time" at this point i got the memo & didn't want food at all anymore. as i was driving up to the window, he yelled through the window to honk my horn to get the customer in front of me's attention, i apologized to said customer & with a rude remark he yelled back through the window "yeah i already said it was me that asked". once i asked to speak to a manager, his attitude completely changed (you should always act as if you are going to be called on ur shit). as i'm speaking to the manager he begins to talk back & say "you did want an order with the longest prep time" please train your employees in customer service :). read more

No need to have a poor review here burger tasty Fries delicious macadamia nut shake delicious. Earning them clean restroom clean. Friendly service smiles on their face everything delicious I'll be back read more

Jack in the Box - Classic buttery jack burger macadamia nut check - Fast Food Near Me - Wailuku, Hawaii

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I was at jack in the box Sunday morning with the wife for late breakfast placed my order with the young man at the counter gave him my Money and to my amazement had no idea how to make change at all ...WOW had to ask the drive through person for help ..Are u for real ..Not his fault ..Why would as manager put him at that position..But the truly sad part of our experience is that when the wife and I left they were mocking us ..A whole different level of ignorance.. read more

How does a Breakfast Platter translate into fried rice? I made the mistake of taking it home then find fried rice. It was no mistake because my receipt said port sausage + egg substitute fried rice.1) I did not ask to substitute fried rice-mine is better 2) it was only fried rice with slices of PS with eggs scrambled in. Anyway, if I were to ask them, all of a sudden they can't speak English read more

Jack in the box is great they have the best shacks and they have the best spicy chicken sandwich and there salads are really good

the food Is okay but the employee called us Bakla (Faggot) n filipino today 1/27/16 she had an attitude throughout the whole service.....