take out - missing dressing. Folsom location more reliable on quality / accuracy . Need seperate employee from cashier to handle t ake out

Amazing flavor.Amazing portions huge sandwich lots of meat. Lots of veggies.The place was super busy yet this place flow was on point.Very clean.The girl at the counter Tiffany was very helpful when my wife and I had questions on what to get.We asked questions and quickly got answers we wanted.. Delicious healthy and wonderful come get your soup salad and soups..Yum you cannot go wrong..Come get some awesome food in an awesome environment.. read more

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Food is great, service is fast and always a nice ambiance to go into. I love their Jack urban fries with either impossible meat or mushrooms. read more

Just got done with a chicken club sandwich for lunch. I'm officially done with this overpriced underwhelming establishment. One piece of bacon barely any avocado and chewy chicken. What a rip off I'm done giving this place anymore chances. I wish I can give zero stars. This place is garbage. read more

Love this place! I love the option to create my own salad! the food here is good quality and very reasonably priced! The service is quick and the line goes pretty quick. read more

We always like Jacks for a great salad. And their salads never disappoint. They are fresh and good. With your choices of meat or tofu. Their sandwiches are also very tasty and they change their selections periodically, I appreciate that. read more

I really have tried to make this place work for us, but alas they just can't get it right. The staff just does not care and prepares food without care, gets the order wrong every time, and has no adult supervision from what I can tell. On the positive, they are just down the street from me and have an exceptional menu with very healthy choices. Abundant parking on a large shared lot. When a manager is on-site this place is perfect. Last night it appeared it was all teenagers who just do not seem to me to care about what they are doing and it shows from service, poor food presentation and care, and screw-ups on orders. Really want this place to work but keep coming up disappointed. read more

For some reason, of all the Jacks I freequent, this location is the best one making my salad every time. I will drive out of my way now to come HERE because those guys have the proportions down, just the best. I don't know how or why, but I order the same salad at different spots and it tastes best here. Wontons were half stale a Roseville Galleria yesterday, so I learned my lesson again. Thanks guys keep it up read more

What a sad experience. My company gave me a door dash code. I never use door dash but decided to order from here. My salad was poorly put together, lacked the extra things i paid for and came with two tablespoons of dressing. Two salads and fries came to 75.00. Door Dash is what it is but it was disappointing to eat just lettuce for lunch. Never had an issue with an order in the store. Dont do a to-go order read more

Seriously what is up with this Jack's Urban eats? I try to order from them for the second time and the third picture explains it all. First order did not come with extra meat and now several months later my same order came with raw meat read more

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Love the food here. Always fresh, friendly staff that seem happy working there and it's very clean. I want to try everything on the menu, it all looks so good. So far I've gotten 3 down! More to go. My one complaint is that the chicken strips came with a side, but not my steak sandwich. All dishes should come with at least ine side...as with most restaurants. Not sure if they just forgot, but I've heard others say as well, that no bread with soup or salad, is odd. Same with your sandwich. Fries chips or a small salad would be nice. read more

Stopped by here on the way to Tahoe because my friends from the area rave about this place. Got the Urban Fries which were really good - they had the perfect amount of flavor! Also tried the Pesto Chicken Sandwich but the chicken was too dry for my liking and overpriced. Called on the phone to order and the food was ready within 20 minutes. read more

Jack's Urban Eats - Urban Fries - American Near Me - Rancho Cordova, California

5/5 for the food, service, and location. Craved some urban fries and had to come here with a group of friends! Most Jack's Urban Eat chains have consistent quality in their food and sandwiches, and this location was just as amazing! I highly recommend their garlic fries and/or urban fries, BBQ Tri-Tip, and Pesto Chicken. Those are my favorite go-to's to order. Runner-ups may include the Turkey Brie, Reuben NY-Style, and Banh Mi. Honestly, whatever you order, you probably won't be disappointed! Will definitely be here if I'm here in the area. read more

Great fresh food and not much more expensive than takeout! We have been coming here for years and the quality is consistently good!

I'm so disappointed in the urban fries with steak. First off, I asked for extra sauces and chili oil. Instead all I received was a tiny bit of chili flakes and a bit of blue cheese sauce! What's the point of calling them urban fries if they're going to be that plain. Secondly, why give an option to give instructions if NO ONE READS IT....imagine had I not asked for any extras, I'd probably have no sauce at all. Seriously, whoever prepared my meal NEEDS to read thoroughly and if they don't know how to read, they NEED to learn. read more

Jack's Urban Eats - Where is the fixings???!!! - American Near Me - Rancho Cordova, California

Great place to get a fast bite before you start the weekend. This place has some parking challenges if you go on Friday evening. The restaurant has indoor seating as well as outdoor seating which is really nice on a beautiful Friday evening. They serve beer and wine and a variety of salads and sandwiches as well as side dishes of macaroni cheese, mash potatoes and French bread and soup. I got the turkey cranberry sandwich with some french fries. The turkey was warm and very tasty covered in cranberry sauce. For a minute I thought it was Thanksgivings .... lol... The restaurant was clean and the Decour was very nice as well as the bathrooms are large. I love the idea of build your own salad to your own taste. The salads are very large. The food is delivered in a timely manner with a number stake you take to your table. I gave this location four stars because the outdoor seating area could be kept up more and tables cleaner. There were birds eating off the table and poop on the chairs. This is a easy fix just have one of the waiters or waitresses come out to clean the area and make sure that the customers have refills of water. A lot of people who come to this Jacks Urban location are coming from the bike trails or hiking trails and they are very thirsty and the temperatures are heating up. But all in all this place is good and a great place for a sandwich and salad.... read more

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Good salads and sandwiches. Tri tip is tender and flavorful. Comfort food sides like mashed potatoes and mac and cheese. Fast and fresh. Clean and bright eating area, good friendly service from busy staff. Not sure why eating has dropped over the last couple years, should be solid 4 read more

Love Jack's! The fries are to die for. Great gluten free options too. The salads are always fresh.

Love the food. My favorite is the Blackened Salmon Salad. The service is always good. The restaurant is always clean. I like that no matter what Jacks I visit everything is the same. I like the consistency. read more

I am super surprised at the current 3.5 rating for Jack's Urban Eats, because after my first visit for lunch today - it is safe to say that I am a fan of Jack's Urban Eats and give a solid 4 stars. The menu consists of salads, sandwiches, meat platters, soups and more! Today I tried the Banh Mi steak sandwich, the mac n cheese, and a small serving of the urban fries. The Banh Mi sandwich was tasty and the tri-tip meat was very flavorful. I absolutely LOVED the urban fries! Super crispy, and with the combination of spicy oil, red pepper flakes and creamy blue cheese, thes fries were the star during today's luncheon. I couldn't stop eating them - I would highy recommend these! The Mac n' Cheese was disgusting - super bland and lacked alot of cheese. Even after sprinkling pepper, this poor dish never recovered and I would not recommend it. Mac n' cheese? Hard pass.Pricing is a little on the expensive side, but I enjoyed my sammie and would say it was priced right. P.s. They have a dog-friendly outdoor patio, that is a plus. read more

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Jack's Urban Eats is a treat! Flavorful tri-tip and moist turkey impress, while kids love the mac and cheese. Salads boast fresh ingredients. Quick, friendly service completes the delightful experience. A must-visit restaurant! read more

We've been ordering from Jack's in Gold River again and I must say, we are pleased. Consistently giving the proper amount for extra strips and leaving us satisfied. read more

LOVE this place! food is phenomenal for my kids and i! healthy and easy choices i always order a build your own salad and get and tri tip! sounds like a weird combo but it's so good!! read more

I am not one to post normally, but the manager, Holly, and her crew went over and above this past weekend. Our soccer team needed a location to grab food together in between our games for a tournament and I thought Jack's would be a great option to go to that is quick but good quality food. We were pressed for time and Holly made sure to bring in extra staff to accommodate our tight schedule. Everyone got their meals and the team had a blast together and then we were on our way to our next game with plenty of time. Many of our families had never been to Jack's and I'm sure they will be back again soon too. I just had to give a huge shout out and thank you to Holly and her crew, we appreciate all you did. It was fantastic service and food! read more

Door dashed delivered two complete rejects bbq sandwiches tonight.....once our favorite sandwich. Who wants over cooked chewy gristle tri tip? Can't chew this garbage....... Bummer, gonna have to skip this place now. Friggin let down. Maybe medium well but definitely not gray beef. Learn to cook please! read more

Can't seem to get the order right. This has happened 3 times in a row now on my to go orders. I simply can't understand this? These salads are literally $15-20 each time and they're missing items and the special notes are completely disregarded. I give up. I'm going to La Bou instead from now on. read more

I am so sad. I love this Jack's - it's my favorite of all the different locations. But we've had 2 major missteps in my last 2 to-go orders, and friends be warned. 2 weeks ago, I ordered a tri-tip plate, no gravy, extra barbecue sauce. When I got home, my order was swimming in gravy, with no barbecue sauce (yuck!). Tonight was much worse. I ordered a Santa Fe salad, NO JALAPEÑOS. The salad was for my daughter. I checked the receipt before I left, and it said "no jalapeños". It was a nasty surprise to find the salad full of jalapeños! I snapped a photo of my receipt next to the pile of jalapeños. I love Jack's food, but that's twice in two visits that our food has been ruined by carelessness. read more

Jack's Urban Eats - So disappointed- my daughter's salad - which was clearly marked "no jalapeños- was full of them! Check the receipt. - American Near Me - Rancho Cordova, California

The food at Jack's is fresh and typically well prepared. The new FlowerChild Salad is not my favorite. Three out of four of us ordered it and although we are enthusiastic salad lovers, all three of us stopped eating halfway through it. It is way too heavy on kale--not massaged to soften it and the stems were inedible. Kale is always a bit of a risk because if not massaged it can be like eating paper. It wasn't listed as an ingredient (green superfood doesn't define it well enough). It was also very heavy on the pickled red onion--just too much. I'll choose a different salad next time! read more

Second time coming here while training out in Sacramento for 2 weeks. The first time I had the Asian Chicken salad and it was solid. They use regular orange slices as opposed to mandarins, so that was an interesting surprise! Second time I had to get the Tri-Tip, Mac & Cheese and Mashed Potatoes. Tri-Tip was medium rare, but was a bit tough for me. The barbeque definitely helped with texture and flavor. The Mac was creamy but pretty mild in flavor, probably attributable to milk added. The mashed potatoes and gravy were pretty standard... a nice dollop of butter would definitely help. If you want some flavor, definitey go for the Garlic Fries or the Urban Fries! Those have the "Kick" that I was looking for from the main course. A solid 4 stars for good service, good food, and a chill environment. Any place that plays "A Thousand Miles" is cool in my books haha! read more

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I would have preferred to write directly to the company, but I couldn't find a customer service email. Anyway, for the company, my check was Check #205. One of my salads did not come with the dressing I ordered or any dressing, for that matter (the create-your-own with steak). The other salad did not have croutons, as ordered. Otherwise, for other people reading this, the food was good and generously portioned. I ended up just using whatever dressing I had at home, and we just happened to have some croutons that we could use. The steak on my salad was excellently prepared. For the other salad, when I ordered on-line, I wrote in the comments section that we wanted extra dressing -- when ordering on-line at most restaurants, that is often something that gets overlooked. For that one though, at least, they came through and gave the extra dressing, so good job there. We are regular customers here and normally they are five stars out of five, in our experience. Just on this occasion, we had a couple big fails. Plus, I wish there was some on-line comment/feedback option on their website so I could have just written this to management and not blast it on Yelp. read more

What happened? Never thought I'd be giving Jacks a 3 star review. Walk up to order my salad and see a new item. Ask the price and guy said "I don't know look on the menu". Ok fair enough. Asked if they had sizes on the urban fries (had been a minute since I been here) and guy says no. Ordered salmon salad, portobello mushroom sandwich, spicy green beers, cheesy bread, and chicken strips. Go to pay and they confirm the order including small urban fries. I said "there are different sizes?" and he confirms there are. Wait your guy just said there's only one size. I said you should really train up the food makers and switched fries to to large. He responds saying they are all trained but he is new. Huh? Are they trained or not??? Daughter gives portobello sandwich 4 stars I give lukewarm green beans 2 stars I give salad 3 1/2 stars Daughter gives chicken strips 3 stars We all give urban fries 4 stars Daughters give cheesy bread 1 star I give customer service 2 stars read more

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First time eating here and it didn't disappoint for a quick meal. The place is really clean, lots of parking and they have fun lemonade (mint/ginger & blackberry/sage) other than soda. Urban Fries (with blue cheese, spicy chili oil and chili flakes) were a game changer. I loved the chili oil and flakes! Jacks Classic (oven roasted turkey, caramelized onions, leaf lettuce, tomato, mayo & honey mustard on a fresh baked sourdough roll.) Steak Salad (grilled tri-tip, mixed greens, crumbled blue cheese, sun dried cranberries, rosemary croutons and red onion with balsamic vinaigrette.) - I changed it to their Gorgonzola vinaigrette. read more

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Love their salads; the convenience, the price and their dressings. Easy to pick up on the way home and so nice to have fast food that's super healthy read more

Lunch at Jack's was good. Started with Tomato Soup... FANTASTIC!!! Then I had salmon Cobb & Bubby had the steak salad. Salads were good. But the soup was a showstopper! read more

Went with a small group on a Friday night. I've been to many of the Jack's locations - and this one was just...meh. For $70 for 3 people I wasn't impressed. read more

Well I love jacks and this experience ruined it for me. I got a custom made salad to go. While eating it at home I bit down on something hard which hurt my tooth. I spit it out and it was a piece of WOOD!! What? Not sure what kind of wood it is, kind of looks like bark to me. Won't be coming back. read more

Jack's Urban Eats - I bit down on something really hard and there was a piece of wood in my salad - American Near Me - Rancho Cordova, California

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We stopped on our way back from Tahoe. I like the concept of a line buffet but the line was slow so that was irritating. The food is very home cooked and comforting. Nothing fancy. Just good food. We borh ordered the Cobb salads. Hers looked way better than mine. The salad dressings were great. I got ban mi, steak sandwich to gO as well as chicken and mashed potatoes. I didn't get photos if those, sorry, but they were good. read more

Jack's Urban Eats - Salmon cob. - American Near Me - Rancho Cordova, California

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My wife likes this place better than I do. When we do go, I order the BBQ Tri Tip sandwich. Even though I order the same thing every time, there are always inconsistencies. About 80% of the time it's just okay, 15% it's not so good, and 5% of the time, it's excellent. Not a really good ratio. My enjoyment is based on whether everything on the sandwich is what I ordered, to how much steak came on it.. Getting my order wrong is usually the only consistent thing that happens at Jacks. Building a sandwich isn't rocket science. Their silly ordering system is the likely the primary cause in most cases as the order taker scribbles all over the tablet in hieroglyphics making it indecipherable. Maybe those who are actually building the sandwiches don't care about getting it right. That really isn't Jack's biggest problem however. My biggest problem with Jack's is the ongoing horrible UNSANITARY habits that occur at virtually every visit INCLUDING yesterdays. Cashiers who accept payment at checkout also get your drinks. The problem here is these people NEVER USE THE ICE SCOOP WHEN FILLING DRINKS! With all of the filthy germs, viruses and yes, even fecal matter that is very often found on cash or credit cards that they are handling, these lazy cashiers grab your cup and scoop your ice by hand. That is freakin' GROSS! IT'S AN ABSOLUTE HEALTH CODE VIOLATION! I have complained three times in previous visits yet it continues. I now can't help but wonder what other sanitary failures are occurring. I'm done! Yesterday's trip to Jack's was my last. The next calls I make will be to the health department and Jack's corporate. read more

Jack's Urban Eats - Looks good, but my order was wrong yet again. - American Near Me - Rancho Cordova, California

Amazing salads the salad maker at this location is the best one out of all locations I've been to. they always look perfect and have great portions I can never finish in one sitting. Always happy and smiling service ,Always fresh and delicious I would always recommend the create your own salad. The outdoor seating is so nice and well shaded and green grass and trees surrounding the place truly pretty portraits on the inside as well read more

Delicious salad, and friendly service. The mask sign was confusing because it did not specify one way or the other if you had to wear one. There were just 2 people in line without a mask and one lady with it below her nose. My only issue is the protection of the food, the short plastic protector by the food near the registers provided little protection for anyone sneezing or coughing . I am giving this place 4 stars for the food and service only. read more