Great purchasing experience! They had a specific model I was interested in that's hard to find. From the first touch to post service support they have been great. Initially it started with an online contact form, Louise followed up shortly after and we scheduled a test drive. I went ahead and pre-approved and Seth in finance helped me out. After I did that long drive from Redwood City the car and Louise was waiting out front for me and away we went. Finally once I was done and agreed to purchase the process was extremely quick. Another finance manager helped me (Syed?). Louise got the car ready, gassed up and sent me on my way. Surprisingly their Sales Manager calls me today and asks how the sale went, if I had any questions or service needs. Solid follow up, they really want you to be happy. Never have I had a dealership call me asking how it went after. Overall very happy! By the way, 1.9% financing right now (if you finance), that's free money with the current rate of inflation! read more

No longer a Jaguar service center. It takes a long time to get through to service on the phone read more

Always had an excellent time at this dealership, be it for regular maintenance, occasional repairs, or anything else. So the whole dealership gets 5 stars. But I'm writing this specifically to give the manager Seth SIX stars. He helped me with terminating my lease and made everything extremely easy and smooth. Seth is reliable, friendly, knowledgeable, and knows how to execute. Give Seth a raise/promotion/both!! read more

Forewarning: this may sound dramatic, but I would rather dive head first onto concrete before taking our car to Livermore JLR ever again. I was going to make this a funny & entertaining review, but they don't deserve humor one bit. We come from BMW, MB, & Audi where service is top tier, so we know what to expect & how to be treated as customers. We aren't picky people either... you just notice little things that are lacking when you're used to exceptional service. Our Jaguar E-Pace has been at this service center maybe 3-5 times the past 2 years for basic service, recalls, & even warranty work when parts fail (the car is not even 3 years old). When the woman of the house would take the car in, the service advisors (Ben) would talk down to her and assume she knows absolutely nothing about anything at all--speaking in condescending tones, looking at her with blatant dumbfounded looks, & even being aggressive with her. When a male would take the car in, it was completely the opposite--BIG red flag. This is only one experience out of many we have had here, but this is also the one that made us leave Livermore JLR & switch to Walnut Creek--the best possible thing to do. So, please reconsider Livermore after a brief read of our last exchange that truly pushed us over the edge. The last time we took the car here was because the plastic piece inside the headlight housing that controls the light beam somehow broke completely--light was being thrown in every direction, blinding oncoming cars, not illuminating the roadway at night, etc. We are a working family, so a loaner vehicle was necessary during the time of repairs. We told Joel, the service advisor, to schedule us the next available date with a loaner. After being forgotten about & following up with him the next month, he said the entire bumper of the vehicle needed to be replaced--which we questioned, but went along with him anyway. We had to fight with them for an appointment & a loaner which is just ridiculous in the first place. I dropped off the car that morning & went over everything about the car to another advisor who wrote everything on separate small sticky notes... super professional. We were told several times the repair would take 1-2 days which is why we needed the loaner. Turns out the repair was only 6 hours... didn't need a loaner in the first place. Cool. When we picked up the car, we asked if the bumper was replaced... Joel looked at me like I was stupid & questioned why it would need to be replaced. I told him that HE was the one to say it needed to be. He said he never said that & I referred him to his own text messages and walked out. During this whole ordeal, Joel had the worst attitude, tone, and completed it with condescending smirks. I just jump in the car and get out of there as fast as I can. I get home, inspect the headlight, and notice the entire bumper & headlight is misaligned--literally spots of the bumper not flush and parts of the headlight bulging out of the panels. The headlight was even loose and moved when touched--it definitely was not secured in place. I call the dealership & service center, leave a voicemail for the manager, and never received a phone call back. Super unprofessional. We took it to Walnut Creek JLR, and I swear to you--it was a complete opposite experience from Livermore. You drive up, they open your door & greet you with a smile, positive attitude, ask what is going on and what's needed, offer water, etc. Something Livermore NEVER did. Turns out Livermore didn't attach the bumper or headlight housing correctly. Essentially, the whole front end could be torn off at any point. Walnut Creek fixed the car in an accurate timeline, and even washed it... again, Livermore did only 1 time out of all the times we've been there. Just to put it in short from our experience, Joel is extremely unpleasant, unaware/clueless, and disorganized. And it makes it worse there's nobody "above" him on their website to contact to get issues resolved. Even with a voicemail left to a manager, nobody contacted us after. JLR OF NORTH AMERICA (corporate) contacted us because of this complaint--the dealership did not. Kinda crazy to not want to fix a poor repair job that's actually a safety issue, huh? Please reconsider this dealership when needing service. Take it to Walnut Creek and save yourself brain cells by avoiding countless headaches & running in circles each time you contact them. read more

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A quick update to the review based on the comment left by the community manager / general sales manager. My offer was NOT discussed/reviewed with me. No replies to the e-mail where I proposed a price, no attempt to do a phone call (no missed calls or voicemails left) despite my offering to do discuss on a Zoom/Skype call. Literally only two responses back ever, one of which was "Yes, it is still available." and "yes we can let that unit go for $x dollars plus any fees you would have to pay." which was HIGHER than the listed price on the site! That was literally EVERYTHING I heard back from anyone at the dealer. For the record, the price discount I was asking for was inconsequential for a vehicle that was listed for sale for close to 2 months. Sure, I did not attempt to call anyone at the dealer after the two e-mails went unanswered, but when I'm looking across several markets, doing research on market conditions, focusing on the out-the-door price, plus everything else I need to do in my life, it's pretty cut and dry and I don't have a lot of time to enter into extended high-pressure sales conversations. Discussing the vehicle selling price (before fees and taxes and attempted add-ons) is reasonably straightforward. Any vehicle shopper considering going to this dealership should be forewarned they are not honest brokers. read more

We recently purchased a Jaguar F-Pace from Louie at Livermore Jaguar Land Rover. Louie was very welcoming, knowledgeable and accommodating. To be honest, my husband and I always dread purchasing a new car because the retail staff can be very pushy. Louie made us feel at ease, no pressure to purchase the car. Should we be in the market to buy another car we will defiantly visit Livermore Jaguar & Louie again! Thank you very much, Louie From, Teach! read more

In purchasing a vehicle, our sales rep Jonathan Mallick was super helpful and so easy to work with. He was informative and knowledgeable. Thank you Jon:) read more

Car shopping can be a stressful, daunting and terrifying experience but the team at Jaguar Land Rover Livermore helped change this entire perspective for me. Our Corolla was on her final legs after an amazing 14 year run and we weren't quite sure what our options were going to be as we entered the market. We knew we wanted a family car and we're looking at SUV options. Our parents being familiar with the Jaguar brand, had referred us to the team at JLR Livermore just to look and see. I wasn't expecting much since it felt like a stretch to jump straight to shopping for a luxury car. When I had arrived, I was greeted by many people, but didn't once feel forced into conversation which was a huge relief. Some places tend to bombard you and jump down your throat, but I did not once feel that kind of pressure when I walked into the dealership. Lauren ended up being my sales person and it was the beginning of an adventure for the next 48 hours lol. She listened to my needs and understood the assignment. She was incredibly helpful and knowledgeable of each vehicle I was looking at. She was accommodating for any of the models I was looking to test drive. After taking a ride in a couple of the F Paces - I felt close to landing on one, and then the fun part began. Paperwork and financing is tedious but wow, did I have the most amazing team to work with! The process was painless and successful thanks to the support of a village. A genuine thank you to Lauren, Cassie, Wali and Frank for such a smooth and pleasant buying experience. We're officially owners of a gorgeous 2019 Jag F Pace! read more

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If having your vehicle serviced here - Joel on the service desk always gives first class service. Brought my Jaguar in here to fix a door latch issue which was setting the alarm off constantly. He got me on the service roster and took care of this warranty item from start to finish. The Service Department here at this dealership is very busy , so if bringing your vehicle in , make sure you get it on their service roster first , otherwise you maybe waiting for sometime for your car to be returned. Outwith that - Sales here are no pressure and the reception area is first class. read more

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We live in a world where customer experience matters more and is a key to a repeat buying experience. Well if you are in a market for a Jaguar, Land Rover or Range Rover you need to stop by Livermore Auto Mall and see James T. or Wali R. who will give you the best deal and experience in the Bay Area. Their Sales Mgr, Ed, is a quieter bloke who is known to perform magic on deals to make it incredible ;) My friend ended up getting an exceptional deal on a Jaguar SUV. The back leather seat needs to be replaced (recd an I O U as part of the purchase contract) as part of the warranty. Mention this review along with my name to get extra smiles and cherry on the top deal :). If you take a photo of the guys after the deal they may give you an extra surprise. read more

Jaguar Livermore - Gentlemen, James T. & Wali R., esteemed tag team who go the extra mile to provide a delightful experience and value. - Car Dealers Near Me - Livermore, California

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The new general manager from Jaguar reached out to me and made good on my cars maintenance. I'm very pleased to say that they will stand by their work! Thank you Paul read more

Just bought a Jaguar from this dealership and Louie and Cassie were instrumental in the process. Super easy smooth purchase. They helped from the inquiry to the financing and even helped us to lower the rate. The price of the car was fantastic. I don't think I have had a better experience at a dealership than the one I have had here at Jaguar Livermore. read more

I'm an easy Sale My Jag got wrecked so I thought I'd buy another one. Looked on Line, found one and thought I'd give these guys a try again. I went on the link to a car I liked to inquire if it was still there. Samantha answered immediately and had me set up for 1:30 appointment the next day. She introduced me to Chris as our salesman. I test drove the car, I liked it, it was reasonably priced, and best of all he wasn't pushy. There's a few extra "warranty deals" they offer that aren't too bad, some I accepted some not. He got the Monthly payment to about what I wanted. Never felt so comfortable in a dealership in my WHOLE life!! Dropped off my rental and when I came to pick up my car it was washed shiny clean and full of gas! THANK YOU VERY much! read more

Jaguar Livermore - 2017 Jag XF Premier - Car Dealers Near Me - Livermore, California

On the way home from LA saw a sweet deal on a SUV and decided to call Bruce about a test drive. ABSOLUTELY!!! Was theresponse I had, well prepared when I arrived arrived and was immediately greeted by Louie, very down to earth made me and my family feel at ease and fought for a great deal for me, from Wali in the finance dept. helping get out ASAP so I could get home to my family really appreciated it even though they stayed and accommodated me well after their closing hours, Great customer service. And look forward to seeing them again in a few months for my son's car, thanks again and keep that service going it REALLY matters!!! read more

Buying vehicles from a dealership has been a mixed bag for me. Sometimes it's an awesome experience, other times it's been horrific. I recently had a unique opportunity to experience both scenarios within a week. I am totally satisfied with both the vehicles that I purchased, but the sales experience was in stark contrast. The bad was at Audi of Oakland. The great was at Jaguar in Livermore. Frank and Lucas were the sales team that delivered a level of service that allowed me to feel respected, taken care of, and when I drove off, I knew that I got a fair and transparent deal. Thank you read more

I recently purchased a classic Jaguar for my wife and had to get a new key and accessories of course. Randy in the service and parts department was great help with explaining on my key order and key programming that was necessary for it. The lobby area was great and offered a complimentary cappuccino machine! I definitely recommend Jaguar of Livermore and will be back; thanks! read more

Jaguar Livermore - Accessories for my Jag interior. - Car Dealers Near Me - Livermore, California

Often times when you make a purchase big or little these days, the business will ask, "And if you feel like it, please drop us a review". Well in the case of Jaguar Livermore, message received and challenge accepted. You know the saying, "Long time listener, first time caller?" Our purchase was just like that...we have purchased before at another dealership and had a relationship there. So we were a bit nervous about making a big purchase from a place and people we did not know. Well that is no longer true and we couldn't be happier...from inquiry to purchase, the process was a delight. I know you're saying, "Seriously?"...and my answer is, "Seriously!" The days of wishing for a root canal vs. going to a dealership are gone at Jaguar Livermore. We had the pleasure of dealing with Adam Ruiz (Sales Manager) and Louie Salas (Sales Executive). Adam was a great listener of our needs, understood our situation, and was beyond understanding. He then introduced us to Louie. Louie is the type of person that makes you feel comfortable instantly. I mean kind, knowledgeable, courteous, and honest. After you meet him, you think "We're in very good hands." So if you are looking for a Jaguar or a Land Rover and you want to be treated like you matter, please reach out to Adam and Louie. read more

purchased a 2023 F Pace with Louie and he was very helpful and friendly. Appreciate his help with my new car

Great experience with Louie Salas! He made the sales experience seamless and took care of us. If you're ever here, make sure you ask for him. read more

I was debating on purchasing a Jaguar F-Pace or another similar luxury SUV. I stopped by the showroom and was immediately approached by Lauren who was very helpful in showing me all of my options. It was absolutely no pressure, when I shared I was still considering other brands. She gave me her info, and told me to get back to her if I changed my mind. I did! I showed up a few days later (Lauren was off) but she had briefed her team, Louie and Frank about everything we talked about. When I arrived they were all set and ready for me, vehicle prepped for test drive, and research already done on the options I asked for. Frank was super diligent in getting me the financial package I wanted, and was able to deliver on everything I asked. Definitely a luxury experience, I felt heard and appreciated. I love my new F-Pace and am happy to have join the Jaguar family! read more

If you have a chance to work with Louie Salas, it was a real pleasure. As a family of 7 it was time for us to upgrade our family vehicle and he went above and beyond to help get the deal done. A great guy and very knowledgeable! read more

I will NEVER purchase another vehicle from these lying, incompetent idiots. I purchased the vehicle on January 2, and arranged for it would be delivered the next day. After explaining to Louie, the salesman, that I had several appointments the following afternoon, he promised the vehicle would arrive "first thing in the morning". The next morning I called Louie and he gave me the "Oh well" attitude and only after several more calls and texts was it finally delivered at 4:15 P.M. costing me an entire days work. After two months and still not receiving the license plates or registration I called Louie again and got the "Oh well" attitude. Once the temporary plates expired, I called Louie again, he told me I had to call Wali Razaqi, the sales manager. Wali gave me only excuses and no answers. It took these idiots nearly 5 Months just to file the registration with the DMV. It took them 140 days from the date of purchase, WTF I expected much better from such a high-end dealership. Instead, they were like a shady used car dealership. Save yourself the time and frustration and find a different place to purchase a car. read more

James was the sales associate on seeing both a Discovery Sport and an Jag E-Pace. Passed on the Discovery - tried to make a deal on the secondary vehicle - eventually made it to the finish line ! I can say James is an excellent sales associate - didn't make me feel pressured and answered all questions to the best of his knowledge . Exit paperwork was smooth and clean ! tank of gas and out the door in less than 2 hours read more

Jaguar Livermore - The E-Pace - Car Dealers Near Me - Livermore, California

Lucas was very nice guy. We try RR Sport. it was amazing. Sound speed) nice car. But also i asked manager about i-pace . And they cant found that car(( i need coming back one more time. Time in CA cost expensive. Thats why 4stars. Save our time guys) People in Bay Area need better service read more

Jaguar Livermore - Test drive) - Car Dealers Near Me - Livermore, California

Worked with Louie Salas. He did a great job in providing us with a New 2023 Jaguar F Pace. Great Attitude and Great Customer Service. Thank You Louie, Saudia read more

Chris really took care of us when we were looking for a new car. He was informative and made the typically laborious process of buying a car very simple. While other dealerships gave us a hard time with their sales tactics, Jaguar Livermore gave us transparent pricing, and it was very quick and easy. Ahead of time, he made sure our I-PACE was fully charged before we picked it up and showed us how to work the car. Highly recommend! read more

The summary for this review is: great deals, but beware of car treatment on the lot! Apparently, scratches and dings in a brand new Jaguar "can happen" (according to a sales manager) at this dealership. The longer version of this review: I have been in the market for a red Jaguar F-Pace for a bit more than half a year and hence was very happy to see that this dealer just got nearly exactly the car that I wanted. Hence, I called Mike (General Sales Manager) and he offered me a great deal in that all the points I had wanted, he made happen together with Wali, who was the Product Specialist that I was working with on the deal. This alone would have been a 5 star+ review. The whole deal took a great turn to the worse when I was to pick up the car the next day. It was cleaned and upon reviewing it again, I saw a huge scratch on the left rear door (easy to spot), a ding in the same door (harder to see), scratches on the left corner of the rear bumper (easy to spot) as if somebody ran into some obstacle, and a scratch on the right passenger door, which in comparison was minor, but visible. Three days later, I left the dealer with a scratch in my rear bumper for which I got a due bill (thanks to Mike & Wali) so that I can get it replaced if I cannot get over it. I also left the dealer knowing that my brand new Jaguar has at least one scratch that was buffed out so that one would not see it anymore. Don't get me wrong, I am sure that other brand new cars have similar issues, but normally, the customer would not know, as those blemishes would have been removed before presenting the car to the customer, which makes a huge difference in experience! Bottom line is that I took the deal, as I spent six months looking for this car and eight hours trying to get it in a pristine condition; I also got a deal that was too good to pass on and Mike was indeed helpful to make the best out of the situation although, he did share the opinion that the car was delivered back to me in pristine condition eventually and after they took another day to "fix" the remaining blemishes... For that reason, I only gave them a 3-star review. I also clearly have second thoughts about taking my new car to service at a (Jaguar) dealership where "scratches and dings can happen". read more

We were looking for the right car for a long time and found it here! Cassie reached out to us and when we told her exactly what we were looking for she immediately checked and scheduled an appointment. We met with Louie Salas, the sales consultant and had an amazing experience! Louie was very professional, took the time to explain all the small details of the car. He was extremely patient and very kind. He together with Cassie his manager did everything they could to meet the price we were willing to pay. Highly recommend working with Louie, extremely satisfied with the whole process and even received a hat and cup for my daughters! I definitely recommend Jaguar of Livermore and especially Louie, will be back! read more

Purchased a new F-Type. The entire experience was great. Lauren in Sales took care of us. She was very attentive and applied no pressure whatsoever. She herself removed my vanity plates and transferred all my items in my trade. I highly recommend her and the entire team here!!! read more

Just purchased my first Jaguar with the help of James Tryphonas. He was more than helpful in accommodating my request, not pushy, and even communicated with me on his days off work. What an easy process to buy a new car! Wali in Financing was also exceptionally friendly and explained things clearly and concisely. My only negative is the parking lot is difficult to maneuver, but that isn't any fault of the staff. Thank you for my beautiful new baby! read more

We ordered our I-Pace and got it just before the new year. The car is gorgeous and the sales experience was easy. We've had some service done, including after somebody broke a window (probably jealous). Daniel Heinz has been a pleasure to work with, absolutely clear on everything. No complaints. Just positive things to say. read more

This place is absolutely amazing! My husband sent an email early in the morning, inquiring about an XE prestige sedan that I've been interested in. Ben Simpson, one of their Product Specialist promptly responded to let us know that the car was sitting in their showroom. We trekked our way there and within 2 hours, Ben took us on a test drive, worked with us on the pricing, offered up all the current promotions and gave us the option to take advantage of which promotions made most sense for us. He even went as far as to disclose their dealer purchase invoice to show us how transparent he was in his sales process. Long story short, Ben made this by far THE MOST pleasant visit I have ever had leaving a dealership with a brand new car to my name! And those who know us knows that we've been to more than our fair share of dealers because all our car purchases have been brand new and haggling over prices is something I just absolutely have no patience for. Ben showed us the price, we countered once and he came back with an approval. He made my special day even more special because the experience was so pleasant and he had no idea it was a birthday gift that my husband has been wanting to get me! The red bow on top of the car was the cherry on top of the cake! read more

The staff at Jaguar Livermore are all very helpful and friendly. I recently had drop off my car and I was stressed because I had to be at work the same day. Two staff members stood out because they were exceptional. The service advisor, I believe his name is John Quinones and the manager Alex. They both really went out of their way to ensure that I had a good experience. I had a loaner vehicle ready to go for me, which was so helpful. read more

The staff at Jaguar Livermore, especially in the service department, are phenomenal. When unexpected problems developed with my Jag, whether the problem was minor or major, the experience was first class. John Quinones has always been a tremendous resource of information and assistance, and whenever I had to part with my Jag for any amount of time more than a few hours, a loaner vehicle was provided and the process was absolutely stress free. I remember that shortly after I purchased my F-Type, a very rare and unique issue developed, which I was able to identify and find a technical bulletin for on Jaguar forums. The Service Manager Alex Nocon listened attentively, took my report of the problem and my own research seriously, found and verified the problem and solution, and made the repair process smooth and pleasant. Since then, every time I return to Jaguar Livermore for a service or repair, or even for a simple question, I am welcomed like family, and feel right at home. I have noticed this establishment making proactive changes over the last year. You may see other reviews about their phones going unanswered, which I briefly struggled with as well, but they addressed this by hiring an answering service so that customers' time is well spent; I haven't had a problem since. Also, the shop is currently under construction for improved and streamlined service; I think embarking on this undertaking during COVID-19 is both wise, and difficult, and I salute them for taking the opportunity to improve my experience during this trying time. read more

First time visiting a Jaguar dealership a couple weeks ago, we were greeted by Clinton and the Jaguar experience began. Our experience included a walk of the lot, and Clinton paid close attention to the features that were important to my husband and I l, didn't attempt to under or over sell us.. Clinton matched us with two options a 2018 Jaguar E Pace and a F Pace. We took both cars on a test drive compared the pluses and minuses based on our needs and parted ways. We took both cars on a test drive and compared the pluses and minuses based on our needs and parted ways to chat over the idea of buying a Jaguar. I returned a week later, following great follow up calls made by Clinton. This time I was on my own and never once did I feel intimidated by the car purchasing process. Clinton was thorough in the purchasing process as well as the vehicle overview. We absolutely love our new Jaguar E Pace and are happy to now be part of the Jag family! Thank you Clinton!!! read more

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Really happy w/the overall experience working with Jaguar Livermore. I first read about the I-Pace last summer, and filled out a form requesting more info. Within a day I had a call back - the car wasn't out yet, but they answered some of my questions and promised to stay in touch. In September, Roy reached out - they had a prototype available to drive. Roy then worked with me through the order and delivery process - always responding promptly to questions, frequently checking in with updates as he had them. Roy left on vacation the day my car was ready for delivery, so he arranged for Lucas to make sure I was well taken care of. Lucas was equally terrific - walked me through the purchase process, explained the features of the car, and made sure I was good to go. Really appreciate Roy and Lucas going the extra mile, and thrilled with my new car. read more

I had a rental car stolen off their lot and this dealership and it's General Manager that showed Absolutely no Customer service skills at all would not even take a phone call or return a phone call. This is the most sadly run auto dealership that I've ever dealt with in my 65 years. This has been the worst experience I ever had to deal with. My strong advice is not let me repeat is not a place that you should even think about buying a vehicle from. It is my intention To get a lawyer and take this another step further. Again do yourself a favour and avoid doing any business with this company at all. They did not bother to help in any way shape or form read more

After inquiring about a specific vehicle online, I got the pleasure to work with Clinton who was super responsive. Clinton was understanding about my wants, needs and very respectful. When I got to the dealership Clinton was helping another customer but came to help me which showed me that he really did follow through with his customers. The car I wanted wasn't what I expected so I ended up walking the lot with Clinton who was great about trying to find me what I wanted which we did found one. Clinton was great during the paperwork process especially since I was on a time crunch. I absolutely love my new Jaguar F Pace! Thank you so very much Clinton!!! read more

Just purchased a used car through Jaguar Livermore, and had the pleasure of working with James Tryphonas as our salesman. My wife and I instantly became comfortable with James and his no-pressure type sales skills. He let us make the decision of our next car an easy process and never made us hurry through the paperwork or explaining all of the logistics. We appreciated him staying late with us to get the sale completed and on our way to enjoying our new car. Thanks James!! Also a big thank you to manager Ben. He helped us through some of the process and assisted us any way he could. I highly recommend this dealership and the friendly service we were shown! read more

Asti treated me to a true 5 star experience. She had the vehicle that I came to see parked right up front and ready to roll. I had come to check out a used truck from a trade-in, which was a Dodge, not a Jag nor a Land Rover that they sell here. I had scheduled my appointment the day previous, and she had obviously done her homework on that truck, because she showed me some nuances about that fully loaded Ram that I wasn't even aware of. My wait time with financing was practically nil, and the whole process, including test drive, financing, playing with my dog Bubba, and detailing took under 2 hours out the door, thanks to Asti. In my 71 years on this earth, I have never experienced such an efficient and pleasurable process at a dealership as the one that Asti treated me to. I can't say enough about the great service there. Simply Awesome Asti :) Much thanks, and Big Big kudos to Asti and the team at Livermore Jag !!! read more