I bought a new car from this dealership today.... May not have had it not been for one of their sales associate.... Alex Morris made my purchase happen !!! Consistent, knowledgeable perceptive. Can't recommend it enough !!!! read more

Overall, my car-buying experience here was quick and straightforward. I was at the dealership for about two hours total, with the longest wait being for the car to be detailed and gassed up. Negotiating the price was simple, and I appreciated working with Hamid Hassan. Final paperwork took about 20 minutes, and communication before the purchase was great. Unfortunately, communication after the sale has been very limited. Within two days of purchase, I noticed a braking issue where the car would shake at speeds around 25 mph, which raised safety concerns. I contacted the dealership less than a week after purchase and explained that the front brake rotors needed replacement. I was told I would need to speak with a manager regarding reimbursement, but that never happened. I replaced the front rotors myself within a week of owning the car @ a cost of $380 due to the safety concern. Despite multiple calls and emails over the past month, I have not received a response. The lack of follow-up on a safety-related issue has been disappointing. AP read more

Livermore Ford service is the worst in the Bay Area. Might as well drive a few miles more and head to Walnut Creek Ford. They charged me close to $1000 for my first service for my Bronco with 7000 miles on it. The Ford recommended service was ~$150, they added on about $800 worth of completely unnecessary dealer service items. I asked them to keep the filters so I could inspect them, and as I suspected, they were very clean and didn't need replacing. There were a bunch of other such completely unnecessary work done. Will never be going back to Livermore Ford. read more

Still holding onto this 5 star rating from me! This time around, I came in for service. Hamayun took excellent care of me. I made an appointment two weeks in advance for a recall, window rattle and a transmission issue. I pulled up at 9:40 am on a Thursday and was the first person in line. I was promptly greeted by one of the really helpful lot attendants who escorted me to the service desk inside. Told Hamayum my issues, he set me up with a rental, Enterprise came and got me. It was all effortless and stress free which I more than appreciate especially since I was supposed to be at home working (shhhh!). I was called when promised with an update and then again when my car was ready. Upon arrival, once again, I was promptly greeted by the same attendant, signed some papers after an explanation of the services performed and back on the road again. I forgot my phone in the rental and before I realized where I had left it, they brought it to my car. My oil change is coming up in 1k miles and I'll drive over the hill again to bring them my business instead of having the local Ford dealer come and pick it up from me. I stand by my previous review, these are good folks. Thank you, I appreciate you! read more

I take back what I said. The level of incompetence here is ridiculous. I sold my truck back to the dealership two months ago. They never sent my transfer of liability to the DMV so I'm stuck trying to get them to remove a car I NO LONGER OWN off my record. I have been getting notices to register it and that they're going to suspend the license on it. Luckily, no one has driven it or I'd be liable for any accidents or tickets. Don't trust them to do anything right. I called and left an angry voicemail with their manager. DMV is also incompetent telling me my record was updated one day and then not there the next day. DO NOT TRUST THEM to transfer your vehicle title if you sell your vehicle to them. I give them one extra star because selling took very little time. Now I see why. read more

This is for the car sales department. Thanks Alex who sold my husband his Ford Lightening Truck. He is super sweet guy with an infectious laugh. It's always nice when the salesman is super sincere and very respectful. He is from Europe so it was delightful speaking to him. It was the fastest sale. We got a good deal (go now to get yours) and he gave us a nice present. So ask for Alex and your wont be disappointed. Finance went pretty quick which was nice. And they accommodated some things I asked for. Mahalo nui loa! Photo attached is Alex & my husband going over the set up. Please check the Google reviews, its much more better than here but wanted to give them a shout out. read more

Livermore Ford - Salesman Alex and my husband going over the features of his new car - Auto Repair Near Me - Livermore, California

TERRIBLE experience with Livermore Ford. They have taken months to repair our truck and communication has been extremely poor throughout the process. We repeatedly called and texted for updates and often received no response at all. When they did send updates, it was the same photos week after week, just taken from different angles and presented as if new progress had been made. It felt very misleading and frustrating. This is also our second bad service experience with this dealership. We truly wish we had taken the time to go to a different Ford dealer instead. The lack of transparency, communication, and urgency has been unacceptable. I would NOT recommend bringing your vehicle here. Also, I rarely give out negative reviews so you know this experience was BEYOND BAD. read more

My truck needed an oil change and had a couple recalls. Danny in service took really great care of my wife and I, made the whole experience smooth and trouble free. Thank you Danny for all your help. read more

I made an appointment for an oil change and when I arrived on the sales person at Service told me good. I'm so glad you're coming in because my boss was getting on me because no one was coming in, in other words, and then he proceeded to tell me that I needed a huge list of inspections to be performed, even when I gave him a history. I was charged $2500 when I went in for just an oil change. Less than learned. I won't be going there ever again. My brother owns a shop and my brother-in-law also repairs and now I happily drive 50 miles for my car care and oil changes. I'm not surprised the ratings are so low here. I should've checked first. read more

Lied about alot if things shady dealer. Said they couldn't take my trade because it wasn't paid off! BD

Took almost 45 mins to drop the vehicle off for an oil change after being handed around by different service advisors. Then, "the works" package (oil change, tire rotation, general checkup) now costs ~$180? Maybe more? I was shocked. Ended up doing just an oil change, which doesn't include a filter, that's $17 extra. $132 for a bare bones an oil change. Asked about some other minor intermittent issue that should be covered under FORDS extended warranty. ~$360 for a diagnostic charge. "Might"get it back through the warranty. Checked in with Tracy Ford, $89 for the whole works package. $245 for their diagnostic service, didn't even ask if that was regular or warranty covered. Then got passed around a little bit picking the truck up. So, not only do their vehicles have extreme markups; so does the service department. Like many others have said, Tracy or Walnut Creek. I will give a shoutout for Folsom Ford for helping me with an issue promptly and for The Ford Store Morgan Hill for the purchase. No markup in 2022 during shortages AND even gave me my discount through work. Livermore Ford would do neither and wanted an extra 25k or something ridiculous. read more

The service advisor Sara was very pleasant and no pressure ... provided recommendations and helped in making sure only necessary immediate services are offered for my consideration. It was a very good experience and she definitely helped us in moving forward to make the right choices within our budget. Highly recommend to request Sara with your next appointment service. I had to take a star off this review - due to my surprise ... paying with my credit card, I was charged an additional fee of 3% for using my credit card. I was not informed of this ahead of time and felt that... the cost of doing business was transferred to me ( the consumer ). This should have been disclosed during the finalization prior to authorizing the work. I should have been informed that if I pay with my credit card that they will charge me a surcharge of 3% for their cost of doing business. read more

Karina and Sohail were awesome to work with! They handled everything flawlessly! I never felt pressured . Karina makes you feel right at home and Sohail made the paperwork seamless and made sure I knew what I was signing. The dealership also has a lifetime powertrain warranty, not many do. I would advise you taking a look at them! read more

SCAM ARTISTS. I took my Explorer in to get a diagnostic on the sunroof because it would not crack or slide open. They told me it would need a new motor, between the part and labor it was far too much money than what it was worth so I just said I'll take my vehicle back and live with a sunroof that doesn't open. They only then told me that they had manually cracked open the sunroof and couldn't get it closed again. They said the only way to get it closed was to get a new motor. After a lot of back and forth they gave me a tiny discount on the labor, but I am still being forced to pay far too much money for their mistake. I will not be coming back to this dealership for service or sales. read more

Greedy. About 3 weeks ago, almost cut a deal on a truck, that's been on their lot for months, but the floor manager wanted to argue over $2500..... 2 days later, we ended up getting a beautiful Silverado instead, from Dublin Chevrolet, and we couldn't be happier! Drove past Ford yesterday and the truck is still there.... I hope those lot fees are fun to pay and well over the $2500 you wanted to fight over. Do better. Livermore Ford is trash. But if I can thank you for anything-- thanks for giving us the time to do our research, that truck only had a 7/100 rating anyway. Yikes. read more

Like other reviews they tried to add on additional add ons said the owner makes them put the add ons and they can't take them off. They ended up taking them off when I explained you can't do that. Then they sold the car I wanted when they knew I was coming there that night. They care more about their sales and not the customer. read more

Update- I called and spoke to Sal (General sales Manager) - and he essentially told me too bad. It's not a safety thing so we wouldn't even fix it if we noticed before. This is the kind of checks they do when selling cars. If it was just a normal usb issue, it wouldn't be an issue... but this makes the infotainment system useless which is a major experience of a car. Would not recommend this stealership at all ... shady business and shady management. Background: 2022 Challenger - Terrible stealership! Would not recommend! Shame on me for not testing this, but literally finished the deal, went to plug in the usb be cable and boom nothing worked. Didn't even drive off the lot yet and already broken part with their so call 180 point inspection.... The car is even ford blue certified and they essentially told me "too bad, as is" ... normally I wouldn't mind with a simple usb break ... but Apple CarPlay isn't available without it... so basically makes the whole infotainment system useless. Ask ford to fix it and essentially told me the "F off". Would 100% not recommend this shady dealership read more

New management, fantastic experience! Got a great deal on an f150 lightning, can't thank Jay and Khalid enough!

This place is a joke , scamming liars who are arrogant and they threaten you. They call this luxury service center but they don't treat you that way after they get the business or money . Don't ever drop your car in Lincoln or ford Livermore as they are run by same people read more

Bought a Lexus es350 and they said they would fill it up and i drove off and noticed it had a half tank told them just wanted a apology and no response read more

Livermore Ford - Car - Auto Repair Near Me - Livermore, California

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I'm writing to express my deep concern and disappointment regarding a recent issue with my vehicle an issue that has left me not only frustrated, but questioning the value and integrity of the maintenance and protection plans I've trusted through Livermore Ford. I've been a loyal customer since 2016, having purchased and diligently maintained two vehicles through this dealership. I've also invested in both maintenance packages and extended warranties for peace of mind--believing that this would ensure proper care and protection for my vehicle. In December 2024, during routine maintenance at their service department, the brakes and calipers were marked "green"--indicating no cause for concern. Fast forward to April 4, 2025, I found myself paying $2,145.49 out-of-pocket to replace pads, calipers, and warped rotors--issues that, based on the December inspection, should never have escalated to this point if properly assessed. To add insult to injury, I was informed that neither my protective plan nor my maintenance package covered the necessary repairs. At this point, I can't help but feel scammed. Not just by the fine print of the protection plan, but by the apparent failure in the service department's December inspection--a failure that now costs me dearly. EDIT Thank you for the reply Mr. Rios, I have been trying to contact you since last week. Please reply to my emails or take my phone calls. read more

This review is about Stephanie in the parts dept. She went above and beyond to order my son the correct running boards for his Ford F350. It is impossible to get great customer service these days, but she was knowledgeable, patient and spent extra time to find the running boards that he wanted. She did the research and called him back, like she said she would. Amazing customer service from Stephanie in parts. Livermore Ford needs to give her a raise to retain this outstanding employee! read more

They send you spam text messages at 11:30pm. Super annoying marketing, do better Livermore Ford.

This was not just poor service; it was willful deception and a complete disregard for accountability, professionalism, and customer trust. I purchased a 2020 Expedition Platinum from Livermore Ford in August 2025. Within six days the transmission failed, and they kept the vehicle for 62 days. I was only offered a loaner after demanding one more than 30 days in--after paying over $1,000 out-of-pocket for rentals. A foolish attempt to be civil and share costs on what I thought was just an unfortunate circumstance. The real holdup turned out to be that the dealership attempted to back-date a false Certified Pre-Owned (CPO) status to make Ford cover the repair, even though my sale was clearly marked "As-Is." Apparently, defrauding a publicly traded corporation takes time. When I called this out to the service manager in person, he actually replied, "I know." Ford denied the claim, and the dealer ultimately paid for the transmission themselves. Ford Corporate was responsive but ultimately powerless to hold their franchisee accountable, beyond documenting the misconduct. Livermore Ford never returned Ford's calls either. If you believe corporate oversight will protect you, you'll be disappointed, even when Ford itself is being defrauded by its own franchisee. When I finally picked up the vehicle, it was scratched, dirty, and missing $1,300 in paid add-ons (VIN etching and Cilajet paint protection) that were never performed. I made multiple professional, documented outreach attempts--via email, phone, and text to the Service Manager, General Manager, and Dealer Group CEO. All were ignored. Every detail is verified in writing and visible in Ford's own systems. If you're considering doing business here--or working here--don't. These practices are systemic, reckless, and deceptive. If any law enforcement or consumer protection professionals wish to review the evidence, I'm prepared to provide documentation, including Ford system records, emails, and text communications. The singular worst customer experience I have ever witnessed or endured. A clear pattern of negligence, misrepresentation, and abuse of customer trust and money. read more

I had an excellent experience at Ford Service in Livermore, thanks to Raymond. From start to finish, Ray showed genuine care for the customer and made the entire process smooth and stress-free. He stayed on top of every detail, communicated clearly, and made this one of the most pleasant service visits I've had in a long time. Highly recommend asking for Ray if you bring your vehicle here -- outstanding service and professionalism. read more

Where do I begin, I do feel cheated by the sales reps and the finance team. Please be careful when purchasing from here. A lot that was promised to me was not delivered. From my experience they are not transparent and lack sincerity. read more

I came for a recall on my mustang. Jerad at quick service was very pleasant. They arrange for Uber to bring me back home and picked me up after the recall was done. No hard sell pleasant experience read more

Fantastic experience with Alex Morris. I was t planning on purchasing but bc he was so helpful and truthful I felt comfortable and bought a Bronco. Trustworthy is not a word normally associated with car salesman in my experience but Alex broke the mold. Thank you Alex. Love my Bronco!!! read more

I recently got into a car accident which was a total loss so I was on the hunt for a new car. After weeks of searching different dealerships in the Bay Area, Livermore Ford left me feeling the most happy with my decision in the end. I worked with both Dan the car man and Jay Nadi. Both of these guys truly represented excellent customer service. They both went above and beyond to make sure I was comfortable and knowledgeable about my decision. Jay was always very honest with me and wanted to make sure that I had the best deal possible. It truly felt like I was part of their family here. I will 100% come back to shop through them again and I couldn't recommend this dealership enough!!! read more

Update: after the initial call from Chris, at the time he was the service manager, there has been zero follow up. So I start calling back and to find out Chris is no longer working there. Left several messages for his replacement. Have not received any call back. I don't understand how this can be there business practices, deceptive at best! I'm back to my initial feeling that they hill ford for these repairs without performing the, keep the parts and sell again to the next poor customer. So sad that this dealership is untrustworthy for warranty and safety recall repairs. read more

I'm writing a review to RAVE review about the extraordinary customer service I received from the Fleet Service Advisor, Louis Lanza. I came in for a simple recall issue with my Ford F250, where they needed to access the spare tire through the keyed access. The keyed access had been tampered with before the truck was purchased. To get the keyed entry off, it had to be broken to remove. The repair shop assumed it was tampered with by the owner "me", but this was not the case. Louis Lanza placed the order to replace the lock assembly (because it was the right thing to do). He continued to 'fight the good fight' for the customer. In the end, I was provided a new lock assembly, and Ford has a continued customer. James read more

$600 to Tell Me What I Already Told Them -- I brought my Mach-E in for a broken charging port door and software update failures I've been reporting for years. They charged me $295 to tell me the 12V battery was low (a problem I've repeatedly brought to their attention) and another $295 to confirm the charging door was... broken -- exactly what I told them when I dropped it off. To top it off, I was incorrectly charged a 3% credit card fee even though I paid with debit. Multiple follow-ups -- including showing them in person -- ended with "we can't do anything." Nearly $600 for diagnoses I provided, a problem still unresolved after years, and no willingness to fix an obvious overcharge. Extremely disappointing from a dealership I've trusted with my cars. read more

Received a couple of recall notices for my 23 Maverick. The first was about a year ago. Brought it in and thought it was fixed. Got a second recall notice and ignored it for several months. Finally, got a call from Livermore Ford asking to bring it in. I was nearing an oil change so I decided to schedule for Saturday morning at 8 (8/9/25). No one at service department. there. Called at 8:20 while I was waiting there and left a message. Finally at around 9 someone began to assist the 6-7 customers waiting. I got out of there about 9:30. Apparently after the visit a year ago the problem wasn't fixed. Again, last Saturday, after picking up my truck I read it still wasn't fixed. I spent $40 on an Uber, asked my daughter for a ride to the dealership, spent nearly 2 hours in the morning getting it there, had an oil change which could have waited a few more months, and they didn't fix the recall issue (back up camera software issue). When I discovered they hadn't fixed the recall I requested, on Saturday afternoon, a mobile service tech to come to my home today (8/11/25 at 10am). Called to confirm this morning and they said they had no record of the appointment. After this morning calling to confirm they said they would send a tech. Will see. Side note: The service person who called last week also offered a 25% discount on service work. When picking up the truck on Saturday afternoon I was handed me a bill without the discount. He said he didn't know about it. They printed a 2nd invoice with the discount applied. This is the classic case of "what we have here........... is a failure.........to communicate". read more

I've called for 3 days to get services done on my truck and not ONE person has called me, or even picked up the phone for that matter. The only person I've spoken with was a sweet lady who sent our several emails (3 days in a row) to all concerned (which they don't take seriously) still no calls. I've washed my hands with these types of poorly run businesses. If I could give 0 stars that would be my first choice. Bye bye, taking my business elsewhere. read more

I recently purchased a F150 lighting from this dealership on November 22, 2024. The sales person sold me the car. He quit the job right after Thanksgiving. So after Thanksgiving, I'm trying to contact the dealership for the after sales to adjust some issues about the New vehicle. No one could answer my questions and no reply on the text. If your empolyee leave so someone will be assign to take care the job he does not finish. No body tell me i did not pick up the second key, nobody tell me that the car come with the mobile charger. I have to find out all these by myself. I am lucking enough to meet the sales helping my sales on the day i am purchasing my car Jay. He will be able to arrange me a appointment for the after sales issue. It took me almost one week to adjust all the issue to get my new vehicle back. The service department for this dealership was professional and patient. The sales told me he will be able to give me a 4 season floor mats as a complementary gift. After he leaves, I won't be able to get my complementary gift even though I have the text message screenshot prove it won't be help. If you trying to purchase a vehicle from this dealership. Be aware, checking all your numbers before you sign your document. I got charge for 2752 dollar options on top of the msrp which they pre install on the vehicle wont be took off. Like prrtfolio gps and express etch. also cilajet fe product. Basiclly it is people saying on the internet dealer use to mark up price on the vehicle. They are selling options that you dont need for the car. They also tell me that all the vehicle they selling is all pre install with this options. Make sure you check the number they put on the paper for you is different than the price they showing on the website. Make sure you check all the number before you sign any paper. Make sure you got all your complementary option before you sign your paper or make them give you a prove before the deal done. Because that day was so late and so tired. I did make my mistake on the paper work. After a couple days to realize price on the paper is different than the original offer. My friend happen to bought the same vehicle on thanks giving and we will be able to do comparison on the price and did find out what is happening. And finally find a sales that did not quit the job after you purchase your vehicle. read more

I had a wonderful experience purchasing my new truck at Livermore Ford. I worked with salespersons Sienna and Patrick. I was very specific with the type of Maverick I wanted to buy and they were very patient with me. The day I went in to "build" the specific car that I wanted, Patrick found the perfect car for me on the lot that had just been delivered. I bought that Maverick that very day. I worked with Buck, Hilo, and Patrick on that day and drove home with a great truck that I am very happy with. read more

Awful customer service. Khalid wasted my time by telling me to send photos for a trade in value and didn't even bother to text or call back with any information. Even after I asked for an update. Ford already doesn't have such a great reputation but throw in terrible customer service too?? Yikes. read more

Do not take your car in here for service- they don't know how to properly quote, order the parts, keep you updated. My total for the repairs ended up being over 2x the quoted amount. How can you be that off? Also what was promised a one day fix became 3 days b/c they ordered parts incorrectly and then they need to add additional fixes mid way through. How is this acceptable? I will be taking my service business anywhere but here. read more

Had a great experience here buying my truck , Trent was awesome and patient , appreciate all his help ! Great experience

Landon and Buck were horrible to work with. I called in with interest in a car, I had them instantly send me a credit application which they did. I filled out the credit report and submitted instantly and followed up multiple times throughout the day and they went ghost. Finally at the end of the day a separate sales rep informs me they sold the car to somebody else. Also, I was told my credit check would be a soft inquiry but no, they ran a hard inquiry without my consent hitting my credit report. There's a lot of places to buy a car. I would highly recommend looking elsewhere in your shopping process. Typical shady car salesman. read more