My spouse and I were in the market for our 16-year-old daughter's first car, and after extensive online research, we identified a potential vehicle at Jeff Haas Mazda - a used 2020 Ford Escape SE with 39,512 miles. Excited, I filled out an online form to gather more information. On the morning of 1/8/2024, a dealership representative contacted me via phone to confirm my interest, placing me on hold briefly to check the vehicle's availability on the lot. Once confirmed, I was scheduled for a same-day 6 pm appointment (1/8/2024) with a Used Car Sales Consultant named Brooklynn McGlothin, who promptly reached out via email and text to confirm our meeting. However, on the appointed evening, battling terrible weather and traffic, my wife and I made the 1.5-hour journey to Jeff Haas Mazda, arriving shortly after 6 pm. To our surprise, Cuong Nguyen welcomed us, explaining that Brooklynn had just left and he would be assisting us. Seated at his desk, he swiftly requested my ID but was momentarily called away by another staff member. After a brief wait, Cuong returned with my ID and delivered unfortunate news - the car we came to see had a "click click" noise when opening and closing the door. In an attempt to remedy the situation, Cuong showcased "similar" vehicles on the lot, all priced $6,000 higher. Despite expressing our specific interest in the initially identified car, Cuong went to get the keys. Upon his return, he shared additional disappointing news - the car was no longer available. Allegedly, it had been sent to Ford earlier that day for servicing, but they deemed it irreparable, sending it to auction. Questioning the authenticity of these claims, especially given the challenging storm conditions, we confronted the dealership about what appeared to be inappropriate business practices and an attempted bait-and-switch. Frustrated and disappointed, we left. The overall experience at Jeff Haas Mazda left us with an unsettling vibe from the beginning. As cash buyers seeking our child's first car, I was dismayed by the entire encounter. Upon reaching home, I discovered that Brooklynn McGlothin was not listed in the employee directory on the dealer's website, raising further concerns about the transparency of their operations. read more

Jeff Haas Mazda has earned every single positive review you will see. I had an exceptional experience two weeks ago when I bought a vehicle from them. Not going to lie, I was hesitant to visit a dealership after the endless amount of mixed reviews I read for so many dealerships in the area. I even consider Carvana as a possibility, but the reason I am writing this review is because Jeff Haas Mazda made me change my mind. The process was really simple from beginning to end. I arrived at the place and my salesperson Kevin Cruz was ready to show me the vehicle I inquired about online. He was very prompt in answering my emails on days before to make sure I received the best service possible when visiting. After a short conversation we were ready to take the car for a spin. The vehicle had everything I wanted so I decided to move forward with the purchase onto the paperwork, financing, etc. Kevin was very professional and organized with all the papers I had to sign and review. The location is completely brand new so you will enjoy your time there even as you wait for the paperwork to be done. Kevin took care of everything, and in no time, I was already figuring out financing and some other details. Brian Le, the finance manager, was very patient and took the time to walk me over the options I had. Once again, the process was very efficient and straightforward, no hidden fees or anything like that. Later on I had a conversation with Joe Hamilton, The Auto Parts department manager. He will go over any further customizations you would like to add to your vehicle. Unlike other places where people could be pushing for sales, Joe simply took the time to explain every item on the list, and he left it completely up to me to choose the options I was interested in, if any. Soon enough, I was walking out of the dealership having signed on a great deal on a used vehicle. A week later, I came by the dealership to pick up my vehicle. The car had been detailed and was ready to go when I arrived. I have to say that I am very satisfied with my experience at Jeff Haas Mazda. Each person involved in the process was outwardly focus which means that they were there for me, no doubt. Thank you! read more

I am an automotive technician and I have never in my life seen such poor workmanship, nor such a complete lack of care for not only the vehicle, but the customer as well. I had my 2010 speed3 in to have the warranty paint treatment reapplied after some body work. Even paid for the reapplication. When the car was returned to me I noticed that there was now buff marks in the paint. Not to mention the ding in the freshly painted hood. When I brought this to the attention of Amy Gordin, they scheduled for "their guy" to see what they could do. I picked the car up after "their guy" did his thing, which was not made completely clear to me, just that he was told what I had seen and he did the rest. And it made a bit of a difference but you could still see that there were still some buff marks in the paint, and the ding in the hood looked like they had put nail polish in it. Further inspection of my car shows that the right rear door handle has been chipped. After talking with the used car salesman, don't know why this is who I was talking to but none the less, Chris Johnson completely ignored the fact that paint was chipped at all, simply said that he could out source it to the body shop that they use and they could do a wash and buff. He said that it couldn't get any worse, It could only get better. That was not the case. Now the buff marks where even worse than they were before. And on top of that there is a 8 inch scratch on the rear bumper. Speaking with Chris again he said that that was all he could do and that it is on me to fix it. He would not address the chip in the hood, the chip in the door handle or the scratch on the bumper. When I challenged him on this he told me he was done and walked off. Seriously? You walk away from a customer who has an issue with the fact the you damaged his paint in multiple ways? This shop, from service to sales is the reason the automotive service industry is viewed in such a negative light. If I let a vehicle leave my shop with this kind of workmanship I would hope that management would ream my neck on the spot. This is not acceptable on any level. read more

Shopping for a car should be fun. You get to go in and test drive a bunch of vehicles, most of which you'll never own. In most cases though, it is far from enjoyable. Everybody has had bad experiences with salespeople so I won't waste words on that. I am writing this before I have actually made a decision on a vehicle, but shopping for the car is half of the battle so I think it is worth pointing out the good experiences. My wife and I worked with Ray Maxa, at Jeff Haas Mazda. He is definitely the most helpful, and genuinely courteous salesman we have worked with so far. He didn't rush us, but was conscious of our time. Ray knew exactly what was in inventory. He was able to answer all of our questions. And most importantly, he didn't pressure us or try to "sell" the car. He just showed us the car, and let the vehicle sell itself. We were looking at a new 2014 CX-5, and Ray knew the car inside in out, as well as the Mazda brand. He was able to speak knowledgeably about the CX-5 and actually used the test drive to show us all of the cars performance and features. He was also very knowledgeable about the competitor's vehicles. I asked Ray straight up why we should drive a CX-5 instead of a Honda/VW/Volvo/Ford. We've driven most of them so we know he wasn't making this stuff up, but he was able to specifically tell us how the CX-5 compared to other makes. This all sounds like it should be part of every salesman's repertoire, but in my experience its rare. We haven't decided on a vehicle yet, but our test drive with Ray made an impression. We were not considering a Mazda before, but now it is on our short list. It feels good to have a full understanding of a vehicle you are considering buying. A $20k-$30k purchase is no small decision and I feel most dealerships treat it like its not a big deal. I appreciate someone taking their job and our decision so seriously. If we do decide that the Mazda CX-5 is right for us we will definitely be giving Ray Maxa a call at Jeff Haas. read more

I have been looking to buy a Mazda Miata (2016 and above) for like 2 years now, maybe a little less but around that timeline. Although I have not bought a car from this dealership, I have been emailing back and forth with Ray Maxa and I have to say he is one of the finest, most patient and really the nicest and definitely the most honest salesman I have ever been able to make contact with. It helped I think to be straight-forward and upfront from the very beginning- I told him exactly what I wanted, what mileage, other details like no manuals. The only thing I asked I did not want to discuss was the value of my trade in and the budget, otherwise we had an honest discussion back and forth which he was again very patient and worked hard to make me understand what his dealership is looking for. These guys- at least Ray- seems to value a long-term relationship over a short-term thing. I am hoping he can find me a pre-owned Miata that is within my budget but if not, he really has been a great guy to email and discuss. I get the sense that he has been working a long time in car sales and genuinely seems to care about making a long-term impact. I wish more salesmen had this level of understanding- too many salespeople think of the customer like a short-term investment whereby it's just so slimy and obvious they really don't care about relationships. Ray was blunt and quoted me numbers that I was able to verify on my own and I respect a man who has his level of education regarding Miatas, it's very rare to find someone who works in retail who is also a scholar of his trade. Hopefully we can make a deal but if not, this guy needs a big promotion or raise for sure! read more

Worst dealership experience I've ever had. Negotiated a deal on a vehicle and caught a bus from Dallas to the dealership. Anthony the salesman I've been dealing with waited til I got there to pay for the vehicle that they sold it to someone else while they were talking to me the previous day. Either they have no communication going on at that dealership which is why Anthony didn't know it was sold or He was lying through his teeth which makes you wonder about the quality of a dealership that would keep an individual like that. Spent the next half hour sitting out front of the dealership trying to come up with transportation back to Dallas and when I did speak with a manager they told me they had a similar vehicle but I would have to be willing to pay a little bit more each month like they were doing me a favor. Missed a full day of work and out of pocket cost of a couple hundred. So if you want a dealership that will make deals that won't get honored, communicate in a timely manner, or even callback like they said would then by all means this is the dealership for you. read more

From the moment I walked into Jeff Haas Mazda, I felt like more than just a customer--I felt like family. The entire team went above and beyond to make sure I felt comfortable, informed, and taken care of every step of the way. Car salesman Charles was incredible--knowledgeable, patient, and genuinely invested in helping me find the perfect vehicle without any pressure. They listened to what I needed, answered every question with honesty, and helped me test drive options until I found "the one." The buying process was seamless. No games, no stress--just transparent pricing and professional, respectful service. Even the finance team made things smooth and painless. I drove off the lot feeling confident, excited, and 100% satisfied. It's rare to find a dealership that combines professionalism, integrity, and heart--but Jeff Haas Mazda nails it. If you're looking for a new or used vehicle, do yourself a favor and start here. You won't be disappointed! Thank you, Jeff Haas Mazda, for restoring my faith in car dealerships. I'll be recommending you to everyone I know! read more

My son and I visited the dealership about a week ago not knowing what Mazda products might interest us. We did not call or email anyone, and just walked in! Receiving us inside the amazing new dealership was Jaiser Gomez. He was young but super knowledgeable about the Mazda products (CX-9 and CX-5) and supported every question and request we had! We visited the dealership twice to see Jaiser, and once to just look at some of the cars (we called Jaiser and while he had prior appointments, he encouraged us to come in!). Honestly, he did everything perfect - A++ service all the way! In the end, we decided to purchase a car from a different manufacturer, but I was, and still am, in awe of the experience with Jaiser an Jeff Haas Mazda! It was a close decision, and Mazda has amazing cars! I hope this review helps people in their own car searches, but if Mazda is of interest, please go to Jeff Haas Mazda and ask for Jaiser Gomez! He is knowledgeable, friendly and knows what Customer Service means! Not sure what else you could ask for. read more

It has been one week since i bought my 2012 mazda6 from Nick Acevedo @ jeff haas mazda in Houston. This was my first time to buy a car from a dealer and overall the experience was an exceptional one. I have some sales experience from a previous job, and my dad was a salesman before he retired so i appreciate their low pressure approach and the fact that Nick allowed me to maintain control of the haggling. There was a small problem with the exhaust that i noticed the day after i purchased the car, i took it back and the sales manager set up a time to get it fixed and put me in a loaner car with no questions asked. Kortney and Amy were amazing, and from start to finish the whole experience was very comfortable and relaxed. Kortney the financing guy even helped me with some personal credit issues that ive been struggling with. I gotta say that i will very likely give them my business in the future, and definitely refer any friends or family to them. read more

Made the long trip out before work to get a service they said over the phone I could get, which was getting a code from them so I can get duplicate keys made without having to purchase them from a dealership. When I got there they never asked me to see any title papers or any information, "Fred Jones" just told me that by law he was not allowed to do the service that I was already told they could. Called the office from the parking lot, and the same person that just refused to help me answered the phone and gave me the same answer so I finally gave up and left. After getting to work I decided to call the office again, when a different person answered and told me that they are allowed to give me the code in person after I show them the title to my car, which I was just there an hour before to do, title in hand. I will never give this place my business. They definitely have people working for them that do discriminate against foreigners. read more

Jeff Haas Mazda has been servicing my '07 MS6 since I bought it and CARLOS G. as my service advisor. Being a woman I have always had to do research with all of my past vehicles to avoid being taken advantage of by the dealers' service department. Carlos is aware of how well I take care of my vehicle and therefore keeps me informed of any type of service my car needs or will soon require. I never had to doubt him on anything and have always been very accommodating even with last minute arrangements. He listens to all issues I present to him, have it addressed at all times and most importantly explains everything thoroughly in a way a woman understands. Hats off to Jeff Haas for having someone like Carlos on their team. Note: I have also had the privilege of working with other service advisors when Carlos is unavailable and they all make a great team. I can truly say customer satisfaction is their number one priority. read more

No one wants to bring their car in for servicing, but I'm happy to say the service department at Jeff Haas has made my two warranty repairs and one routine maintenance experience as painless as possible. The two warranty issues were fixed without any hassle or resistance from the dealership. When my weatherstripping was being fixed (under warranty) my adviser gave me a complimentary loaner car for the day. She told me it's generally only allowed for engine or transmission related work but that since my project was supposed to take the entire day they'd give me the loaner. Adding to my satisfaction was their report that my brakes were still just fine and had a lot of life in them, when another shop told me they'd need to be replaced soon. With their great staff and the savings from their coupons they send through the mail, I'll definitely come back to Jeff Haas for all my routine maintenance that comes up. read more

I contacted Rainie on Wednesday I told him it was time for a new vehicle and would be there on Saturday. He said sounds great he also said how did you hear about me. I told him he's the review KING. He laughed and gathered additional information from me,he also stated he's an appointment only salesman, and I needed to schedule a time for Saturday. He stated he had 10:15 available I said fine he asked If I couldn't make the appointment please give him a heads up call. When I arrived he was just wrapping up with another customer, and I was excited to be next. He demonstrated the vehicle of my choice which was the 2014 Mazda 6, after the test drive he evaluated my trade and they offered more then I thought I was gonna get. They even discounted the Mazda 6. I was there for only two hours and was very happy with the whole process. When you decide to purchase a vehicle go see Rainie Coleman at Jeff Haas Mazda. read more

I purchased a 2013 CX9 from Jeff Haas Mazda over the weekend. I called ahead and had the utmost pleasure of speaking with Rob Morrison. He was extremely congenial and accomodating. He gave me his best price right out of the gate and was already lower than any other quote I had received from any other dealership. Once me and my wife arrived at the dealership, the CX9 was already detailed and gassed up and waiting for us. Since we had already driven it at another dealership that was less than friendly or helpful... all we did was walk in, look at the paoerwork, signed it, went into finance and signed the remaining documents, and we were on our way in our brand new CX9 in less than an hour and a half!! Rob was absolutely the best car sales professsional I have ever bought a car from and we couldn't be happier with our experience. If you're looking for a Mazda, GO SEE ROB AT JEFF HAAS MAZDA. read more

We have been customers for many years; loyal fans of Mazda & have received superlative service from both the sales staff as well as the Service Team. They are always cordial but most importantly they have never recommended service that was not required & gave us honest assessments of the few mechanical issues we've encountered during the lives of our several cars. I would like to single-out the work of their service writer Carlos Guzman who has steadfastly guided us through the years of regular maintanence & upkeep of our vehicles. And when it came to changing cars we were inspired with confidence to solicit his opinions; his recommendations have been "spot on". With Carlos in the service department we wouldn't think of going anywhere else even though we have another Mazda dealership within a mile of our home. Thank you so much for your years of great service & dedication. read more

First.. I met Patrick at the service department. Although I didn't have an appointment, he worked me in, arranged a ride for me home and back to pick up my car. Super awesome, efficient and showed genuine interest on my problem. Then I went to check out the new models and met Bryan at the sales department. We chatted a bit, he showed me the new models and helped me decide the best option for me. I finally decided to trade in my car and upgrade to the new model. Then I met Robert in financing. He was also very helpful and made the paperwork a breeze. Finally I met another gentleman and I forgot his name (sorry), but he is the one showing me all the car features and helped me pairing my phone with the car system. He was also very helpful and answered all my questions. All in all... super smooth. KUDOS! read more

Just purchased a 2020 Mazda 3! Let me start off by thanking Rafael Feliciano for taking the time yesterday to listen to what we're looking for and tailor the options accordingly. Little did he know I had been shopping for a Mazda for months and visiting their old location and he really hit it out the park! He greeted us right away at 11 am and shook our hands as we walked off with the car at 9 pm (talk about going above and beyond) if you are looking to get a car for see Rafael Feliciano! I can't emphasize enough hot genuine this guy is and hard working! We had him running back and forth for hours and did it with a smile on his face!! We are truly thankful to have been assisted by Rafael. So with that being said if you're in the market for a car go see Rafael! I highly recommend. Thanks Rafael!!!! read more

I arrived to Jeff Hass Mazda for a test-drive of what until that moment was the last of my choices. I had been considering other suv's and it never came to my mind the CX9 could be a great option. I met Alex Zheng who came with my mom and me for the test drive and he made us see that was the perfect car for our family. Nothing else to consider, I took my husband and he fell in love with the car. We had the best experience we could have had. It took a reasonable amount of time to go through all the papers and financing and trade-in my old car. Everybody, from the first to the last person we went through, was kind and efficient. Outstanding service over all. Extremely satisfied with Alex who turned a usually stressful situation into a relaxed, happy moment. Excellent after-sales service, as well. read more

I purchased a Mazda 3 a year ago. The offer for my trade in was ridiculously low, so decided to sell on my own, The seller also did not want to take my credit card as payment, nor did he want to use my bank or credit union to finance the vehicle. The car refused to start so often the first few weeks, that the battery was finally replaced. Since then, I have had frequent issues with finding the car dead when I need to go somewhere. If not for having not traded in my previous car, I would have been stranded numerous times. Alan (service department) has been very helpful, but can't make up for deceptive sales and financing practices. I would definitely NOT recommend this dealership. As a senior & a female, I feel I was definitely taken advantage of. Not a good experience read more