When I relocated to Houston back in 2016, this is the place I went to all the time to have my Mazda 2 serviced. Never had a problem. I was in the market earlier this year for a new vehicle, and eventually decided to buy a CX5 from Haas. I worked with Sutoyo and he's really patient, nice and knowledgeable. At first the price Haas provided was a bit higher, but they're willing to match with offers from other dealers. Stopped by on a Friday afternoon and got my car in 2 hours. Really happy thereafter. Every time I stop by I feel welcomed. One star deducted to leave wiggle rooms for improvement ;) read more

After going to several Mazda dealers, w/o any luck. We drove to Jeff Haas and had incredible service! Our salesman, Kenneth was so helpful and transparent! I walked away with an amazing car at a great price! read more

Came in to lease a car from Ray. We had spoken several times on the phone and worked up some numbers. He said, it'll be a busy weekend for him so he suggested we make an appointment. I showed up early for the appointment so I patiently waited; not a problem. However, Ray was late to the appointment he suggested we make... really?? That's the extent of their customer service; clearly I wasn't important enough as a customer to be courteous enough to be on time. Pathetic customer service. Ray will play monthly payment games with you by fudging the discounts applied. Somehow the monthly payment happened to magically be the same no matter which car it was (a $1,600 difference in MSRP between models). Hmm...? Shady practice trying to trick consumers with math games. Where are the honest dealerships? It's a shame and unfortunate. Good thing I brought a pen and paper... smh UPDATE 2/25: Went to Russell Smith. Got the same car, same model and priced fairly for both parties, not a week later. The Russell Smith guys are great; I'll be posting a separate review for them. They went best foot first and were very transparent. This illustrates, you can't afford to treat your customers like crap when you're selling commodity products like this. They can always go to another dealership and get the same product; it's all about customer service. Consumers are smarter and more informed. Russell Smith felt my time was just as valuable as theirs. I respect that and I respect they didn't play the monthly payment game. read more

Was looking at purchasing a 2020ram, the listed price on the website was $34,700 as well as the listed price on cargurus. I contacted them 4/21/22. In discussion over the vehicle they said it was factory no modifications. I had to ask 4 times what was the final price for a cash buy, finally Jeff Galeas responded with the final price. The final price went up $2,200 and added a $1,700 "aftermarket" package. Why am I paying for aftermarket package when the dealer said it was completely factory no modifications? So I go back to the website and car gurus and they changed the price. It went from $34,700 to $37,000 while we were discussing the final sale price. This is illegal in Texas under false advertising laws. Also when dealing with these people it kept jumping between 3 employees. Jeff Galeas, Reyna Montoya, Yaneise Rebolledo. I would email one and the other would email back. This dealership is a scam, they will alter the price with no integrity. I will contact BBB and my the Texas state attorneys office. This dealership wants you to finance in house. DONT. Dealers like this try to bleed every vehicle they have to maximize profits at your expense, it is easy to assume that their loans are pure predatory, if they will alter the price on a cash buyer imagine what they will do to a customer that has little money to start with and "ok" credit. BUYERS BEWARE. UPDATE: 4/22/22 - Was contacted by a Nick Acevedo. He claims it was a "pricing error" and apologized for it saying "Jeff Haas Mazda makes a great effort to have information accurate on vehicles, errors do occur, check with the salesman". WHO GETS THEIR OWN PRICES WRONG? You make the price, so how can you get it wrong? Also, do you think your sales team should go over all info with a customer first then? How do you get the price wrong on cargurus and your own website, then someone shows interest and you jack the price up $4,000? Is Jeff Haas Mazda that unprofessional or are you just making excuses for unethical business practices? If you have done nothing wrong, the state attorney general will tell me so, not someone trying to do damage control after trying to do shady business with a serious buyer. read more

Is it possible to give this place negative stars? I understand it's really tough to rate a car dealership or a car maintenance store since it really depends on who YOU are: if you're a woman, minority, rich, poor, etc. Anyways, every time I go somewhere to get my car fixed, I bring a male so my chances of getting ripped off are lessened (albeit, you'd still get ripped off whether you're male or female...but maybe less so if you're a male). My car was fairly brand new when the battery decided to give out (late 2008 model, battery gave out early 2010). I have a warranty and the dealership refused to cover the cost of the battery; instead, it was a huge debacle over what the dealership would cover and wouldn't cover...they refused to let me speak to the manager that day and when I was finally able to get a hold of him, I got a disgusting attitude and a few snotty remarks from one of his subordinates. Ended up writing a letter to Corporate Mazda because you should never treat a customer like that. I hate (and that's a strong word) Jeff Haas Mazda and am willing to drive 30 more miles out of the city just to go to any other dealership than this one. Service sucks. read more

On May 11, I visited the Jeff Haas Mazda Dealership to test drive a 2014 Mazda6. After taking a test drive with Rainie Coleman. I took some literature and promised to call him back after a few additional test drives. On May 17, I returned to Jeff Haas to have my 2010 Rav4 evaluated and talk price options between the Sport and Touring trims. We finally settled on a a three year lease of a Sport trim in the Soul Red color. Rainie said the car was on its way and would be here on Thursday, May 23. I moved a meeting to be able to pick up the car. When I arrived, the car was not even on-site. Rainie said I would get the car on Friday, when he returned to work. I returned on Friday, May 24 at noon to fill out the required documents and drive home with my new car. After completing the lease paperwork, I was handed the keys to a loaner vehicle. My car was still not on the lot, and they had to let me borrow a loaner. Rainie assured me the car would be in on Saturday, May 25. On Saturday, I waited by the phone most of the day for an update. I called twice - 11am and 2pm. The car was still not on the lot. Rainie then told me that he was expecting a Soul Red Touring (mid-level) trim in on Monday, and he would gladly sell me that, at an additional cost. On Monday, May 27, I called again to see if my Soul Red Sport trim Mazda6 had arrived. Rainie said that he could not acquire one and no reds would be available, but the Touring Trim would be arriving tomorrow (May 28), but still come at an additional cost to the lease paperwork I had signed on May 24. At that time, I told him to prepare my 2010 Rav4 to be picked up, and I reclaimed it at 5pm on Monday, May 27. read more

This review is for their new car sales. But first, a little background. So I've been driving a clunker that actually didn't qualify for cash for clunkers (still got too good of a gas mileage, you see), but still required $300 worth of repairs every few months. By the time this past August rolled around, my car was due for a state inspection, which it promptly failed. The verdict? Something, something, cost $300, yadda, yadda, yadda. That's it, I says. I'm putting my foot down and finally getting that new car. Although I'd been eyeing the Acura TSX for a while, practicality won out, and I couldn't justify paying that kind of coin for an I4 engine. As such, I looked at cheaper alternatives--your Toyotas and Hondas of the world (my Asian-ness prevents me from taking that awesome $6,000 off to get a Chevy Malibu, sorry). Pretty soon I stumbled upon the Mazda 3, and after visiting its website ten or twelve times, I was hooked--line and sinker. After visiting some pretty egregious dealerships, Jeff Haas Mazda really was the perfect fit. My first visit was a little past 8 on a Tuesday night. My dad and I walked around the new cars with nary a peep from a saleman; in fact, we had to actually go and find one. The salesman (still unnamed at this point) just asked which car we wanted to test drive, went in and got a key, then handed it over, no questions asked or comments offered. We actually test drove two of them that night (a custom loaded I and a top of the line S), and yes, my love was confirmed. I left and figured I should introduce myself, and in doing so, finally learned said saleperson's name (Stephen Brown, if you're wondering). I went away liking this Mr. Brown. A few days passed and I made it back to the dealership. Once again, I met Stephen, and he drove me over to look at their backlot inventory. No questions, no BS. Pretty much the only two questions he asked were "are you considering the Mazdaspeed?" and "so do you wanna buy a car?" No, I didn't want the Mazdaspeed, and yes, I wanted to buy a car. Maybe not today, but I was willing to negotiate. Again, during the negotiating process, there was little BS. The wait times when he went to "talk to his manager" got unseasonably long at times, but other than that, the negotiations were perfectly amicable. While in retrospect I may have fell for a couple of the oldest tricks in the book, for the most part he was friendly and forthcoming. In the end, I think we both felt like we made a reasonable deal (a.k.a., a successful negotiation). The quirkiness of one Stephen Brown extended far beyond just him; in fact, it felt like the whole Mazda dealership was off-kilter. Instead of a pretty young thing at reception, there's a homely lady with white hair. Instead of greased-back hair and a suit and tie, there were Hawaiian shirts everywhere. While we were negotiating the trade-in price, I asked for $150 off the front end; they countered with $250 off the back end (uhh, thanks!). When the sales manager came up to me after we negotiated the car price (and trade-in) price, he didn't introduce himself or shake my hand but instead said "nice tires." We then proceeded to have a four-and-a-half minute conversation about used cars before he wandered off. Never did get his name. The finance manager was equally unpushy. She offered the deals, all of them, straight up. I wasn't looking for any extended warranties or the such, and she didn't push them. "Thanks, but no thanks," I said. "Ok," she said. That's how I like it. If you're looking for an alternative car buying experience (something akin to what Carmax pushes), I strongly recommend looking into Jeff Haas Mazda. I wouldn't say I went around the block looking for my new car, but I took a couple of test drives, and Jeff Haas was seriously the best when it came to customer service. While I still don't know how well the actual car will hold up and whether dealing with their car service will be just as breezy, the 5 star rating for new car sales is well-deserved. read more

Jeff Haas Mazda - Car Dealers Near Me - Houston, Texas

I will never recommend this dealership ever. I haven't even had my car two months in my Cold air isn't working. I am now in Houston's 90° weather sweating in my brand new car. I cannot wait to refinance with other people. I do not recommend you buy your car from here unless you would like to get messed over with your money and then buy a car that needs repairs as soon as you buy it. Thanks Jeff Mazda read more

Surprised to read a bad review regarding customer service. I've had nothing but a terrific experience with staff in the service department. I can't rate the dealership as a whole because my father purchased the car, and it was later passed on to me. However, I have the extended warranty, so I'm here every now and again for my scheduled maintenance. My contact is Allen, and he is kind as can be, as is the staff that works the desk. I'm a woman and don't know much about cars at all, but I have never felt ripped off by Jeff Haas Mazda. They take time to explain what I really need done and why. I have NEVER felt they were tacking on extra charges just because I'm a "woman and don't know any better." Perhaps other reviewers caught an employee on a bad day because I've seen no evidence of rudeness in the past couple of years I've come here. read more

So I have looking for a used car for my daughter, finally found a decent car on Jeff Haas web site. Went to look at the car and was willing to purchase for the advertised price. Then the salesperson advises me there is a 1500 charge for bad economic times. Why would they just add this to the price from the get go and not waste my time. Kinda false advertising, I would not recommend place and to top it off drive thru traffic and wasted my gas to get to this place!! read more

Kinda Fishy I was told I need I need a tire rotation. My response: "I just purchased those tires last week". Reps Response: Oh. Now that sounds fishy to me. I think they're just trying to get money out of me. Previously I've had better experiences with this service department. I'll give them 3 stars for this. read more

First, I am skeptical of ALL car dealerships, and although I have been to numerous dealerships , my experience at Jeff Haas was the best so far in Houston, and of course, a LOT BETTER than my experience at Joe Myers dealership. Aside from the excellent service, the salesman and the manager were much willing to negotiate, which is the purpose of finding a good dealership! In the end, we didn't feel like they were using sneaky tactics on us and wasting our time. A lot of dealerships try to suck you in and make you waste time thinking that- it will increase your chances of getting the car in their dealership. You need to show them you HAVE time, and you are not only serious about getting the car (if they concord with the price you are offering), but also you are willing to stay as long as you need to. So far, my husband and I haven't had any problems with our Mazda. read more

I purchased a 2016 Mazda CX-5 (Grand Touring AWD) on Saturday, April 11th. I cannot express how much I appreciate the warm welcome, the quick turn around and no haggle. The car I wanted was not in the lot, but it was found and transported to the dealership within 2 hours. The process of buying a new car is lengthy and sometimes frustrating. The employees of Jeff Haas Mazda worked together and we were in and out of the dealership within 4 hours. Great experience, friendly staff and always willing to work with you on pricing! read more

I bought a red cx5 Mazda from Jeff Haas Mazda today. We first went there just to take a test drive on Saturday, I had no intention to buy the car that day. Ray Maxa was the sales rep that day, he was very informative and helpful. I definitely loved the test drive, he patiently spent time with us and explained ups and downs of the car. He took us to a parking lot in a rainy day and practically showed us how the car brakes would react in sudden stops from 55 mph to zero and also how car traction control keeps the car stable in sudden turns. I absolutely loved the experience and truth to be told I was sold after the test drive. He patiently answered all our questions. We test drove a cx9 as well but I preferred the cx5. He spent a full 7 hours that day to make sure we get what we want. I am a negotiator and kept bugging him on the price, they gave us good discounts on the car. They did not have the color that I wanted in the lot but found us one with more options (tinted windows and wheel locks with nitrogen in tires) in another lot and agreed to bring that car with no extra charge for the options. During the weekend I changed my mind and decided to upgrade the car, although we finalized the deal on Saturday Ray accepted to go over the pricing and finance again and gave us even more discount for the new car. although he had to spend couple of more hours with us, he generously helped us to find what we were looking for. Totally I am happy with my car and my experience with Ray, Danyel (finance manager who gave us a very good APR for the finance and a big discount on the extended warranty) and Jeff Haas Mazda. They were friendly, informative and patient. At the very end the delivery manager spent about 45 minutes with us to explain every single detail of the car which was very helpful. Forgot to tell that I got two free oil change coupon as well!! I certainly recommend Jeff Hass, go there and ask for Ray!! read more

Jeff Haas Mazda - My new red car! - Car Dealers Near Me - Houston, Texas

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I bought my Mazda 3 almost 3 years ago and it was an easy process. They have serviced the car since then and I have been completely satisfied. read more

This place has VERY bad customer service. Specifically the service department, they have no manners. Every time I come for service I'm treated like a second class citizen, they're always short and rude when I pull up to the service center. I don't ever get a "hello, how are you?" Nothing! I brought my moms car for service a few months ago and I asked the service advisor, Renzo to inspect the brakes because they were making clunking sounds that I've never heard from any new car with less than 5,000 miles, he proceeds to tell me we didn't buy a Bentley. First of all, RUDE! You cannot tell someone who purchased a brand new car anything like this. Unacceptable. I'm the one who convinced my mom to buy a Mazda because I trusted the brand and think they outperform some of the competition. I know wish I would've gotten her a Toyota or Lexus, I know their service is superior to this place. I always dread coming into to this dealership because the people are rude and unwelcoming. I won't ever buy another car from this dealer again. Their entire management from top to bottom needs to attend some basic classes on customer service. After reading some reviews, I know it's not just me. The sales process was easy and straight forward because we knew what we wanted and exactly what we were going to pay. Sales is fine. Service department needs better workers. read more

Jeff Haas Mazda - Car Dealers Near Me - Houston, Texas

So far, so good. I came here to test drive a Mazda 3. Our sales guy was great and spent a lot of time with us and even trying to find a car I would like that was kinda hidden in the back of their lot. I told him that it would likely be a month or more before I could buy since I am waiting to see what VW would give me for my TDI. He didn't care and spent time with me anyway. He directed me to a few spots to drive where I could test the handling since that is what I love about my Golf. I didn't buy a car this day, but their treatment of me even with knowing they were not going to make a sale puts them at the top of my list. If I do buy here I will be sure to update this to include the buying experience. read more

I feel like all salesmen should take a training course with Mohammed as the instructor. He is the definition of a "no hassle" salesman. Him and every other member of the used car sales team were beyond professional and friendly. Let me talk about Mohammed, though, for a second. This gentleman will have your best interest in mind 100% of the time. He knows what a bad sales experience is like and what a bad sales (or the sale of a bad product) will do. After speaking with him, he's been on both ends of the table. Just like you, the car buyer, he's been there. So, he knows what your going through and refuses to push to close. THIS is what I liked about him. I felt like he was there playing both roles - the salesman at his desk and the friend beside you. He was there to make sure that I got what I want at the price I wanted with no pushback. He and the rest of the crew were every bit the same way. WHO TRAINED THESE GUYS!? Customer satisfaction was 100%. From the other people I met, the manager, the financier, everyone was inviting, friendly, and efficient. Oh, we wheeled and dealed, but it never felt like a boxing match. Keep these guys in mind for your next car purchase. I definitely will. I am now officially a MAZDA guy! read more

My experience at this location was very refreshing. I came in with a budget and I didn't have to haggle with them very much. I did my research and the people there were very honest with their inventory. I bought a mazda6. Paid in full fresh of the lot. (Slightly used) and 2 months later, I am still very happy with my purchase. If your going in hating the car shopping experience, your gonna have a bad time. Prepare to be pitched to yet know that you are the consumer. You shouldn't leave unsatisfied. I went to Honda and the REFUSED to compromise. I went to Toyota and all they did was try and make me buy stuff I didn't need. Mazda worked with me and my budget. read more

I came in for repairs and the service was amazing! Carlos was my service representative and they took great care of me as far as diagnosing and finding a solution. They gave me a loaner car since they needed to keep my car for multiple days which was super nice. Highly recommend. read more

My wife and I went there earlier tonight. We were looking to buy one of 2 Toyota Corollas they had on the lot. The cheaper one was about $12,997.00, it was a 2015. The other one was a 2014 for $15,995.00. After driving them both, we decided we preferred the older, but lower miles car. I tried to negotiate. It's a sellers market, and that went nowhere, so I resigned myself to paying the full 15,995 plus TT&L price. I wasn't financing. I was just going to buy it outright cash at the advertised price. Ah, but that's NOT in the cards at this dealership. They tacked on $3000.00 dollars for a tracking system, and vehicle protection package that I don't want. This is NOT OPTIONAL!!!!! You can't but the vehicle at the advertised price. Very dirty and deceptive tactics, in my opinion. So if you are looking at their ad, just remember to tack on 3 grand. If you are happy with that price, by all means, go buy from them. If you want a straight up honest deal at the advertised price, stay FAR AWAY! read more

Get sales, great service. Been going here for years & have no issues or problems. Since 2001...I'm not old, I just started driving when I was 5... Fair pricing, pleasant staff, good hours, good product (let's not forget that - gotta like what you're buying, otherwise the price is irrelevant!) Never had an issue that wasn't immediately remediated. What more can you ask for? read more

Terrible after sales service. One: I noticed a small dent on my car the next morning after I purchased. They refused to do anything about it. Two: Although I live an hour away they refused to ship the plates to me. When they received the plates I was asked to pick them up. When I drove an hour to pick them up they said, "sorry the person has locked them up and left for the day. But don't worry we'll mail them to you." Again nothing. Stay away! read more

Although I didn't go through the full process and buy a car, the salesperson that helped me out was polite and helpful. He didn't know a lot about the used car I was looking at, but I don't expect him to. He did accidentally call me back once before the visit & when I told him he called me, he just hung up...weird. read more

In the market for a used car - Haas had many of the type I wanted listed currently for sale on their website. So I make the effort to drive over to see them, and none are available - all had been sold. Why wouldn't you take them off the website if they are not available and had been sold? Bait & Switch work for you guys? read more

Seriously! This was the best car buying experience I could have imagined. They're straight up with you about their prices and they don't waste your time showing you every car on their lot. They're open and fair. 1st time I didn't like the deal but it was fair so I went for a newer mazda3 and got an unheard of deal on it. Gotta thank Mohammad Rahhal for helping me out as well. He was super nice, didn't rush me, and went above and beyond to get me the best deal. Definitely ask for him if you go cause he'll be good to you. He's been there a while and knows his stuff so he's just there to do it right. Anyway, much love to Jeff Haas. I've heard of how car buying experiences are supposed to be and went to a few dealerships but this was the one I came back to because they're exactly what they say they are and you gotta respect that. read more

I've bought three CX-9s from them - all great transactions and great customer service. Have worked with Charles on every one. Allen in the service department was great every time I've come in for an oil change or whatever (erm, random pine tree taking the side mirror off). Didn't have what I wanted on the lot last time and they had no problem finding it at another dealership and getting it for me. No problems with financing either despite my mediocre credit rating. Danyel is super helpful. read more

Jeff haas Mazda folks had fixed the two issues that I was facing earlier. My sincere thanks to Mr.Lee and Mr Mohamad for resolving the issues . One thing for sure , they do hear customer concerns and resolve them . I strongly recommend to go them for car purchase read more

The sales rep said because the vehicle passed inspection they wouldn't give any discount for the poor tire condition. The tires really need replacing. About two months after purchase they called and said that n order to get a license plate the vehicle needed inspection. So it was never inspected to begin with. I presume the $700 tires helped. They acted as if they could care less for my business. read more

I didn't purchase my Mazda here, but they're service department is my go-to place. Nowhere else. Allan Hempel is the man! He's always ready and very knowledgable when I have questions or concerns about my car. Their waiting area is very clean and pretty relaxing, AND they have free Keurig coffee! It really goes to show that even though I didn't buy my car from Jeff Haas Mazda, I am still a loyal service customer. They are the only one I can trust to work on my vehicle and feel confident about their work after each visit. Thank you guys and gals for all your hard work and dedication to great customer service. My mind is at peace knowing great customer service still exist nowadays! read more

Used the online inquiry to obtain information about a specific car I was looking to purchase. Quick response and positive experience in the beginning. Received an email from the sales manager, pairing me up with a sales person who could answer my questions. So far, so good. Salesman reaches out to me, and I tell him exactly what I'm looking for. He replies that he has one car that fits my requirements. I ask him to email me the information; he replies and tells me I need to come in to get the info, because the car has no stock number and is not "tagged." Classic get-him-in-the-door routine. Nah. Emailed the sales manager that I was not happy with experience. No response. However, he forwarded it to the sales person, who responds rudely and confrontationally. Car dealers get a bad rap. This is why. Unprofessional and rude. read more

Kevin Cruz went above and beyond during and after my car buying experience. Would definitely recommend buying your next Mazda from him.

I had a very positive experience with the Jeff Haas Mazda sales team. I purchased a 2012 CX-9 that met all my expectations. I appreciated the up front, direct approach to buying a car much like I would purchase any other retail item. My only hiccup was that when I went to collect the car, the make ready work to get the car in my hands had not been done forcing me to return the next day to collect the car. This work should have been done ahead of time and would have saved me an unnecessary trip to the shop for collection and 2 hours on the road. read more

SERVICE - they try and put on the professional front in lieu of extorting you. I got a quote from them to do one thing, and I price shopped at another local Mazda dealership. Kid you not, Jeff Haas wanted to charge me 225% more than the other dealership. For one thing! I had also gotten some major warranty repair work done there and the car came back with paint chips missing and a myriad of other new small problems. Typical dealership trying to get in those Flag hours instead of doing it right. read more

If you want to pay high price for repair, this is the place to go. I was told by their employee that it is expensive because I am getting it it done at a dealership. Fool me once. read more

I purchased a car 2 days ago from Ray Maxa @ Jeff Haas Mazda, and I couldn't be happier with the experience. I wasn't able to make it to the dealership until about an hour before closing time, but everyone was very accommodating, knowledgeable, & patient through the process. Ray himself took my wife and I on the best test-drive I think we could ask for, highlighting the maneuverability that makes Mazda such a great manufacturer. He was extremely knowledgeable about the car we purchased, and perhaps most important, you could tell he really believed in his product. I have heard nothing but good things about their maintenance department, so I feel comfortable that I've made the right decision shopping at Jeff Haas. I would HIGHLY recommend this dealership to anyone seeking a new Mazda in the Houston area. read more

This was the best car buying experience we've ever had! There were no pushy dealers, the trade in process was clean and simple, and the dealership honored everything they promised! We will definitely be buying our next car here. Thanks Nick for making the process as easy as possible and helping us find a reliable suv in our price range! read more

I purchased a used car from here and traded mine in. Absolute worst car buying experience I have ever had. The dealership seemed extremely unorganized, and frankly unprofessional. I will say that my salesman Keith was the only thing that stopped me from walking out. They have somebody in finance named Kortney who is the definition of pretentious and pompous. He is the reason I will never return to this dealership. Go to him if you want somebody to talk down on you read more

Mazda is giving healthcare workers a free oil change. I came in and was treated very well. Their staff was very friendly and communicative. They let me know about their deals and specials that pertained to my car needs. The dealership is very up to date and clean. Will definitely be coming back for future services and when it's time for an upgrade. read more

I am really happy with the car that I purchased. The downsides? They sold me an unsafe vehicle. The front two tires were BALD and did not meet Texas safety codes. Third party repair shop told me about the tires and it took me driving there (it's about an hour drive) to show them the tires and begin the reimbursement process. Now I've had the vehicle for 6 mos. I'm now being told that the rear tires are unacceptable. For the love of god, go somewhere else to get your car. read more