We got a new addition to the family and our Taurus wasn't making the cut, if you have kids you know what I'm taking about; car sits, strollers diaper bags, etc, et. So we start looking for a new vehicle, acouple of weeks ago. My husband and I went back and forth looking at full size sedans and couple of SUVs, wespent several days researching reviews, specifications, prices, etc. after a week we had our top choices, I made calls to our nearest dealerships to schedule test drives. Our first pick was the Kia Sedona followed by the Honda odyssey and the Town and Country. The first stop was at Kia dealership, for our convenience they had all 3 vehicles in inventory so it wasn't necessary to go somewhere else unless we didn't get a good deal of course, but we did!! We decide on the spot for the Town and Country the sale process was nice and smooth we deal with Mr Barlett he was very patient and explain every little thing to us. We have only had our " new/ preowned" Town and Country for few days, but Our family absolutely love it!! It has lots and lots of conveniece Features, Neaver tought I'll be happy driving a minivan, hahaha the only reason I don't give the 5 stars is because they don't have the specific color that I wanted but I guess you can't beat the deal we got. read more

I buy a new car approximately very two years from Jerry Smith Kia, because of there outstanding salesman, service department, receptionist, clean restrooms, clean waiting room, WiFi connections, and I get free car wash (how cool is that).. read more

My KIA has been serviced at this location for almost three years. I used to feel the service manager took care of me and was trustworthy. Since acquiring a new service manager, every time I visit this location for service, I receive a call stating I need over $500 additional work. My car has under 60,000 miles on it and was on a service plan until one year ago. It is very gently used. I reviewed my service records, and it turns out the new service manager is telling me I need work much earlier than I actually need it. I no longer trust this service location and will be looking elsewhere for my service needs. Also, while waiting for my service to be completed, I have been harassed about buying a new car from one particular sales agent. After finally figuring out I wasn't going to buy a new car, he then wasted my time telling me his conspiracy theories, which appear to be many. Very annoying! read more

I actually give this dealership 0 stars....but I couldn't do that option. I recently bought a new vehicle from Smith Kia and was told I would get $15,400 for my trade in value. Well, when I got home, I was looking over my paperwork and they had only given me $13,620 for my trade in and so I went up there to talk to them about it and they wouldn't do anything for me. They even denied offering me $15,400 for my trade in, even though it was right there on the paper. I pointed it out and they were like "oh....uh.....that was when we were dealing with the other car." Yeah...ok.....why would you offer anyone that for one car and not another that is more expensive. That makes NO sense. I guess a young girl like me can't trust anybody these days. read more

I have never wrote a review on anything ever so this is saying something! If I could give them a zero I would! I bought a used 2011 kia from a different car lot which was a great experience the only problem is my car is having a gear problem so it needs to be fixed which is fine with me because I still have a warranty on it. I called Sunday and the service is closed so I called again Monday. I called about 6 times and was placed on hold for over 8 minutes each time. So when I finally got through I was kind of in a bad mood anyways the guy I talked to James seemed like he had better things to do then listen to me try and explain what's going on. I asked him if ovoid have a loaner car while they fixed my car he said they don't give out loaners unless it's a significant fix I told him I had to work and I can't miss work for him to fix my car I work 50 miles from where I live to it's a commute. A little over a hour each way. So I would have to drop the car off later at night on Tuesday for it to be repaired on Wednesday he said that was fine and he would have a loaner waiting for me. He didn't take any information down like my name my car type my number just said see you tomorrow. I go in today to drop the car off the service people are gone which I expected but the guy who came out (must have been a manager) said he had no record of me coming in. So he was sorry but couldn't help me. I then told him there wasn't much of a choice I needed the car fixed because I'm not able to drive yet half the time he then again apologized and said he didn't have the paper work and the guy didn't leave any information. I then said we'll can you call him because I have to have my car fixed and I already called and made a appointment to have it fixed. The guy then called the service guy and the service guy had no idea what I was talking about. They said they would squeeze me in which I thought was ridiculous considering I called Monday to set it up for Wednesday. The manager said they only had one loaner left and took all my information then went out to the loaner. I'm a single mom and work hard for everything my daughter and my self have so I was pretty bummed when the loaner was this little POS that looked like it wouldn't make it out of the parking lot. He jumped in the car and pulled out a bag full of trash and that was it. I grabbed all of my daughters and my own stuff out of my car and got everything settled in the little POS. I hop in the car and instantly want to barf. The whole car smells so strongly of urine that I had to drive home with the windows cranked all the way down. I can not believe they would even let anyone use that car as a loaner they would be better off doing newer cars like most other dealership so you want a newer car. All in all super disappointed with the way I was treated and with the stinky piss mobile I now have the joy of ridding around in. Yay me. read more

From purchase to service, everyone is very helpful. Bob in service was able to squeeze me in and helped me get a new tire when mine exploded on me in the middle of nowhere. After an adventurous evening flagging down someone with cell service, coordinating a tow to the dealership, and an unexpected hotel stay the last thing I needed was a hassle at the dealership. Bob was able to get a new tire ordered, got me a loaner for the day and made sure it was fixed same day! I got there to pick up just after the service department closed for the day but Vance in sales was able to get me squared away and sent me to Andy in parts. Andy finagled a spare tire kit for me so that I could leave there feeling safe. Moral of the story folks: check your boot. If you only have that compressor do-hicki... get a spare tire kit from these guys! Seriously the compressor did diddly when the tire blew. Would have saved me a ton of time and money. Thank you so much for the help and doing a little extra! Here's to the next adventure! read more

Dealer had my vehicle in 'service' for 11 months before they finally told me they "lost" my engine decided to finally replace it. Dealership owner promised to pay me for time without the car, agreed to $5,000 even though it was well over this for insurance and loan payments this entire time. Not to mention I had to buy another car to drive in those 11 months. To date (another year), I've had no payment made to me. STAY AWAY from this dealer for anything!!! Don't become another victim, please. read more

My wife and I had been bringing in a Forte to get the oil changed, they honored the oil coupons purchased from a dealership in Everett. I have since recently purchased a 2016 Optima and have co-signed on a '04 Optima. Both experiences were appreciated. Not much back and forth haggle on cost, I have purchased 6 vehicles in the past from the Everett location the song and dance got old so I stopped playing it. I don't ask for much when purchasing a brand new car and neither did they. It was pretty much a very easy deal without much difficult effort on both of our parts. Sure the dealer always wins but when you drive up in a vehicle that your already upside down in, they offer you an agreed upon amount and tack the balance onto the new vehicle. They lowered the price of the new vehicle some, spread the new payments out further and I'm left only paying $70 more per month for the new vehicle, not bad, now I have a closer dealership to deal with and free oil changes for life on the new car. Go in and ask for David B. he'll do his best. Just remember it's always the discretion of the management, they do what's right for the business it's how they stay afloat, it's the way that they do it what makes the difference and Jerry Smith's does it right. read more

Me encanto hacer negocios con ellos, especialmente con el departamento de financiacion, Jeremy fue de la mejor ayuda. Mi ingles no esta muy fuerte y el me ayudo llamando a su "traductroa personal" asi la llamo el para que pudieramos entenderos. Un encanto. read more

Very professional and straight forward service. I've now purchased three vehicles from Smith Kia, and the last transaction was by far the most pleasant (and the first two were excellent) as Jeremy and the other staff offered a no-pressure environment. I wish every car buying experience was this good. read more

I purchased a used KIA Sorento in May 2014. I also purchased an extended warranty When I spoke with the person at Jerry Smith KIA regarding problems I was having with the car, , he advised me to come in an file a claim. After driving from Seattle to Burlington, I had to wait for this guy to return from lunch. Later he advised me that the problems were not covered by the warranty and was quite rude. I was also promised by the sales person coupons for discounts on oil changes which would be mailed. To date, 02/19/15, I have not received any such coupons. I give this dealership a big fat 0 rating read more

buy parts from them for our shop. great customer service. love dealing with andy in parts department!!!

well first of all if your looking for a good deal and the car you really want malyki is you sales associate you need to see....I was looking to buy a kia soul at another dealership and the man I talked with gave me a price that I could afford problem was I called them the next day and the dealer I spoke with had the day off and someone else sold the car and I was devastated !!! my aunt and uncle who are financing the buying of a car spoke with the dealer I had an agreement with and he apologized for the confusion but he said don't worry we will get William a car....about 45 minutes later malyki from jerry smith kia called me and said come on down we have a car for you.....I drove down a ahlf hour later and when I pulled up malyki came out to meet me and was extremely friendly in a real good way....he said lets go inside and talk so I know what you are looking for he wasn't even concerned about money he was more concerned getting me in the car I want....he told me to give him 10 minutes and I said sure....I looked out the window and he drove up in a beautiful alien green kia soul which was the exact car I was looking for....he came inside and asked how do I like it I told him I liked it just by seeing it from afar....he said lets go for a ride well when I saw it had keyless entry a panoramic sunroof a push button start heated and cooled seats a 8 inch infotainment center with navigation and a huge center speaker on the dash...well I fell in love with it right away not only was it the car I wanted but I have to say it was the car of my dreams we then took a test drive and I was in love.....now we had to talk price....malyki asked what I had to work with I told him to talk with my aunt and he was happy to....when malyki found out how much I could afford to buy the car out rite he gave my aunt and uncle a price that was $1,800 under my limit and my aunt and uncle told malyki he has just sold a car he then had me ring the cowbell.....malyki is definitely the dealer you want to deal with if you want someone to take care of you.....I also had a great experience with mike grisham the finance manager he made the buying of the car and information about the remaining warranty on the car an easy and enjoyable experience.....about a 2 weeks later I was listening to the infotainment center for an hour and a ahlf with the engine off.....I went to start it and the car went crazy I thought because I pressed the start button 2 times really fast I screwed the car up....I called malyki and he said hi William whats going on I told him and he was very concerned about the situation....he the had me try things to see if we could get it going again but nothing worked...malyki then called kia roadside assistance for me and called the kia dealership by my house and told me to call him back once everything is taken care of....I called smith kia of Bellingham and scott in service said he had a loaner car till my car gets fixed,...the tow truck driver came and asked what my car was doing he the gave it a jump start and everything was working again I killed my battery listening to the radio with the engine off...I called scott a smith kia of Bellingham told him he was glad that's all it was and mayki was extremely relieved to....I have to say malyki and everyone associated with the kia dealership gave me the VIP treatment im so glad I bought a kia.....if this outstanding customer service continues I will write another review later as I deal with them....to conclude if you want the car you want and a good deal please talk with malyki at jerry smith kia THANK YOU MALYKI !!!!! read more

I purchased a car from sales rep Joe Molitor last month at Jerry Smith KIA. The experience was very pleasant with no hard sell. Joe was polite, friendly, knowledgeable and handled himself professionally. I have had negative experiences at other dealerships over the years and I will say I can honestly highly recommend Joe to walk you through the car buying experience with no high pressure or phoney car salesman babble and you will actually have a fun time purchasing! read more

Great dealership. Great experience. Easy and fast. No one talked down to me like they did at other dealerships. Highly recommend.

Horrible experience. Was at this dealership a few weeks ago, to purchase a 2015 vehicle with 5 1/2 years left on the manufacturer's warranty. Once in the "finance manager's" office, they used strong-arm tactics to get me to purchase a $2,500.00 extended warranty. They went so far as to tell me "there is no approval for this sale without the extended warranty" (an outright lie). I walked out. read more