Jersey Mike's - Capitol Heights Review Stopped by Jersey Mike's in Capitol Heights at 7:53 PM, looking to break my fast with a Mike's Philly, but the experience was disappointing. The workers seemed tired, exhausted, and more focused on closing up for the night rather than taking care of a paying customer. I understand that long shifts can be draining, but customer service shouldn't take a backseat, especially when there's still time before closing. Store was clean/cleaning but would rather better service. Instead of being welcomed with the usual fresh, made-to-order experience Jersey Mike's is known for, I felt like an inconvenience. Hopefully, this was just an off night, but I'll be trying another location after Eid to see if I get the service and quality I expect. Would love to see better energy and customer focus at this location in the future. /5. read more

Jersey Mike's Subs - Interior restaurant - Sandwiches Near Me - Capitol Heights, Maryland

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It's almost impossible to do a Jersey Mike's sub wrong except....if the food is spoiled. I had the unfortunate experience of ordering a simple chicken salad sub. No frills, no extraordinary requests just chicken salad on a rosemary parm bread with provolone. I did say ALMOST impossible. Please toss old chicken salad. Do not try to preserve it for several days. read more

2 sandwiches and a salad was ordered to go. Salad was not properly placed in the bag so it spilled the vinegar all over the sandwiches. Drenched the bag causing it to rip and getting the sandwiches wet. Unacceptable in my opinion. read more

Jersey Mike's Subs - Wet bag from the salad. - Sandwiches Near Me - Capitol Heights, Maryland

I strongly recommend signing up for the app and rewards program. I placed my order via the app and to my surprise I had enough points to get one of my sandwiches for free. There was a crowd but I was able to walk right in and pick up my order. The order was perfect and the staff was very friendly. I highly recommend. read more

BRAVO!!! This location should be the industry standard... From the moment I walked in the staff was welcoming. The restaurant was beyond clean, everyone where constantly changing gloves, in neat clean uniforms from head to toe and most importantly they were all professional and the prep area was clean, my food was both fresh and delicious! I've made this my preferred location! Keep up the exceptional work and I will tell all my family and friends! By the way, I haven't had such a a great dining experience at the other locations. I'm just saying!!! read more

So Jersey Mike's is one of the best chain sub shops out there. Recently they've added 2 cheesesteaks to the menu, so I had to go try it out for myself. I got the salsa verde chicken cheesesteak. I ordered ahead of time on the app, which is very convenient. I picked it up and immediately tried it out in my vehicle. I enjoyed the array of flavors from the salsa verde and melted cheese. Along with the grilled peppers and onions. This was a delight. I already enjoyed the chicken cheesesteak but this almost elevated it to another level. I need to go back and try the smoky chipotle cheesesteak as well. read more

I ordered a traditional cheese steak with onion, mushrooms, and provolone cheese. After it was cooked I thought the lettuce, tomato, etc were added in the front prep area where I could watch them build my sandwich. I guess that's area is only for cold subs. My sandwich was pretty good. Just not what I expected. I would have liked for the bread to be toasted. I know to provide more details next time. The bread tasted like a sourdough bread. Next time I will ask is they have other bread options. read more

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Just not the Jersey Mike's you see in the commercials. This place needs an audit from management and PG County Health. Someone is going to get sick. This place is a mess. read more

Jersey Mike's Subs - Fixings for your sandwich? What a mess!!! Definitely Unsanitary - Sandwiches Near Me - Capitol Heights, Maryland

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I really like some of the Jersey Mike's I've patronized however, with all of the Air Borne Infections in the world now business's including this one needs to do better on the clean up and high dusting. Something so small can easily grow into something worse that would and very well could cause overall damage to the building/ventilation as well as someone's health. Everyone may look the same/health wise but no one is the same. COVID is here to stay! Air Borne Allergies are to. If the mission is to serve good healthy options. Shouldn't the establishment it's being made in be clean and healthy as well. read more

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Slowwwww. All the Jersey Mikes are slow. It shouldn't take this long to get a sandwich. You order online and it takes foreverrrr

As a pregnant woman who can't have "cold" subs I asked if they could put the turkey on their grill for afew seconds - they were so rude and aggressive. I've been to other locations and they've done because I AM pregnant. What a waste of time coming here. And then had the nerve ti have a conversation about me in front of me like I couldn't hear her. I will not be back to this location. Also, they're not clean. Very nasty making everyone's sandwich with the same gloves. Do better. read more

Love this place always get the Turkey with no provolone with honey mustard and cherry pepper relish

If I can give this restaurant a negative number I would but don't go to this restaurant we went there and as we are waiting for our food to be done one of the employees was walking around on her phone with a knife in her hand not behind the counter but around the customers. When asked if they were going to get new lettuce because the lettuce was brown and watery. The same young lady that was walking around with the knife in her hand on her phone got rude with us because we asked if they were going to get new lettuce. Try calling the manager but the manager kept me on hold for a long time so I'm thinking it's probably the same young lady that was walking around with her phone. So I ended up calling corporate so I'm hoping that they would do something about that. read more

The service at this location is up and down. Depending on the time of day. Their subs are always good, condiments fresh and filled.

I like Jersey Mike's and I like this location. There is an awesome worker there named Mike who will make sure you are taken care of. Jersey Mike's has hot and cold sandwiches. After having both, I definitely prefer the cold cuts... add bacon and fix it up Mike's way (oil and vinegar) it's a done deal. Generally, it's not too much of a wait, but there can be a line (everyone loves Jersey Mike's!) This is also a bit of a pricier sub shop than Subway or Jimmy Johns, but portions can be huge! read more

I don't know why it's so hard to order three sandwiches. After wasting 20 minutes trying to place an order on their website, at the end of the transaction I discovered that they're not accepting card payments on the website. My best friend called in the order and I went to pick it up. I got there, asked for my order but the girl at the cash register was not able to find it. I called my friend to confirm the details of the order, and shared the information with her so that she could help located. I gave her all the information she asked for, but she was still unable to find it. As opposed to trying to figure out where my food was, she decided she was done with the issue and decided to help other customers instead. She pulled down a large bag and left it on the counter as she helped a few more customers, and after helping two or three more people, I asked her if that large bag she pulled downwas mine. She proceeded to ask me more questions about the order. I gave her all of the answers she requested but she never let me know whether or not that was my order, or if my order had even been prepared. At that point I said "screw it" and left. If this company doesn't have the good sense to create a website that makes it easy for customers to order and pay online, and if store employees can't be bothered with helping a customer locate an order then guess what... Y'all go 'head on and enjoy those sandwiches, and the $60 in lost profit that goes with em. Bon appetit. read more

Entirely too overpriced to deal with what you deal with when you come in here. If I'm paying 20 dollars for a half a sandwich I expect at least decent regular degular customer service Waiting in the shortest line for 30mins because every time it was time to make a new order half the line needs a break and is walking off. Y'all need new management in here asap. read more

Went for 2nd round with a different sub. This time I chose the buffalo chicken cheesesteak. Again, they forgot my requested customizations. I requested they add bacon, grilled onion & peppers, heavy on the sauce. I also stated NO lettuce or tomato. I get the ticket and the grilled veggies weren't listed. I told the guy writing the orders and he says "i got you". So I go to pay. They charged me for extra meat (bacon) which was fine. I get home, no bacon, no grilled veggies AND covered in lettuce and tomatoes. WTF! Get that together. The no lettuce and tomato was clearly written on the ticket so you're willfully disregarding customer requests AND charging for additional things that aren't followed through on during prep. Check your order before ya leave the shop. I guarantee what you paid for is not what ya get. read more

They gave the uber driver somebody's else order, I call them and told them. They said they will call me back...I called them back and no answer. So unprofessional...I will call back tomorrow and I expect to get my refund. Either from them or uber.. read more

Jersey Mike's Subs - What I really ordered.. - Sandwiches Near Me - Capitol Heights, Maryland

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Placed an online order, pretty simple #13 white mikes way added pickles added Mayo. They added neither. I called to inform them and they hung up on me.... read more

I love Jersey Mike's subs, but this location will make you second guess wanting to go. I ordered my same two subs on the app ahead of time like I always do. I come in at the designated time and they only made one sandwich... what? So i wait 10 mins for my steak and cheese only for them to tell me they are cleaning the grill! Just give me my refund, y'all don't have to worry about me anymore read more

Says they open until 9... got here before 9 and they locked the door.. people in the parking lot asking why are they closed..

This establishment is full of young kids making your orders. They are slow, rude and unprofessional. It doesn't matter if there are 2 people in line or 20, you will wait 20 min to get your sandwich. They are inefficient and get confused in their orders. Poor management! read more

This establishment has delicious sandwiches.My go to sandwich is #13 Italian sub.Good customer service at any location.clean restroom and social distance with mask.Yes I recommend this establishment. read more

If the cashier didn't spend so much time on her phone, they might be able to get people out of here much quicker. She told me how much my order was, I made the payment, and then waited all of 10 seconds for her to pass me my sub as she looked down at her phone doing Lord knows what. I was about to reach under the acrylic just before she finally handed me my sub while STILL looking down at her phone. Idk why we can never have consistent great customer service at establishments in predominantly black neighborhoods chile. The 3 stars are for those who were actively doing their thing back there! read more

Extremely friendly staff, especially the Manager Rudy. I always get the Turkey and Provolone Mikes Way, and the sub is always fresh. Better than most yogi places around. Highly recommended. Also as a side note: become a Jersey Mikes Club Member and get a coupon for a free sandwich on your birthday, it's good for one year! Bathrooms are clean as well and they're constantly cleaning inside. Great atmosphere. read more

The slowest Jersey Mike's I've ever been to!!! Employees pay attention to everything else except for what they're supposed to be doing leaving the customers waiting on their orders even longer. One employee rung me up at the cash register, then answered the phone, walked away to give the phone to someone else. I had my money in hand waiting to give the employee money which took more than 3 mins for her to return. Also everyone there looks like they hate their job and probably do. Long wait times and poor customer service is not what I think represents Jersey Mike's. Corporate needs to drop in unexpectedly and see for themselves what I am talking about. read more

I placed my order about 3:30pm to pick up at 6:07. I arrived a couple of minutes late because well... rain. I get in there and tell the young lady my name for the order and she asks the girl on the grill if the order was ready... Grill girl ignores her so I'm like ok obviously she doesn't like the register girl... ‍ So I tell her that I'll just go sit down and wait. No problem It's Sunday I'm not in a rush. I then witness with my four eyes... a tall stocky lightskinned young man come from the back open the bread rack and grab a piece of bread one of them falls on the floor. I see him pick up the bread from the floor (after he grabbed another bread from the rack and put BOTH pieces of bread on the counter... that's right... the COUNTER. He walks off for a second then comes back and picks up the bread I believe was the one that fell on the floor and takes it near the grill to put mayo on it... Needless to say I ran up to the register to discuss that. She asked him if the bread fell on the floor and he said it was the 'other' bread which was still on the counter. I told them I want to cancel my order because it's now 6:20 and I'm not sure this place is sanitary now. The guy has now thrown both pieces of bread in the trash... literally he turned around from the counter the bread was on walked 2 steps and there was the trash. Now I'm wondering why the heck he didn't just throw it in the trash since it was right there and I've surmised he was trying to be slick... The girl at the grill miraculously has a voice. She claims the food is ready so I take my food and go... but now I can't eat it because they don't seem to be cleanly. I think I'm done with Jersey Mike's for a long while until I can trust them again. read more

I have only been to Jersey Mike's twice before (not this location) and the service and food was simply ok, but this location was awesome! Like they say, third times a charm! I was cheerfully greeted when I arrived and was promptly waited on. The entire staff worked as a team and you could feel the team work. Not a bit of tension in the air! I approached the counter and placed my order and presented my birthday coupon. I thought because I had a coupon, the managers attitude would change, but she treated me just like I was paying! She didn't even get flustered when the cashier needed her help because my coupon wouldn't scan! She and the staff stayed cheerful the entire time. Now to the food... I got the famous Mike's Philly with extra provolone. Not too much I can say about a sandwich, but It was oh so GOOD! The bread was just the right kind of soft, the veggies were fresh, and the meat and cheese was pipping hot! I'll be back! read more

Jersey Mike's Subs - Reaping the benefits of my birthday... - Sandwiches Near Me - Capitol Heights, Maryland

I just wasted an hour of my life waiting for a regular chicken philly. I'm hangry, irritated, and highly disappointed in myself for sticking around that long. The manager is super nice...but it seems like every time I go in there they're understaffed and overwhelmed. I'm not sure if I'll go back again. read more

1st time at Jersey Mike's. It has a bit of a reputation as being authentic. I went to see how they measured up. Me being a native Philadelphian and all. The sandwich was good. Very tasty, fresh and fulfilling. Made to order, use of fresh ingredients. The only draw-back is that the bread they use is too thick for me. But, the sandwich is large even at the regular size. read more

I don't know what is going on with this location but the last 3/4 times that I've been here weather it's been using Door Dash or placing my order online, the quality of the food has been terrible every single time. The Rosemary Parmesan bread.has been extremely hard & flakey. Even crunchy, crunchy and hard to bite into. For the amount of money that is spent on these sandwiches, the product should NEVER be this low quality. As if the bread has been sitting out uncovered all day long and then served to the customer. It's truly unacceptable. I would love to know if anyone else has been experiencing this!! read more

The customer services was amazing. They worked together to get a hold of the long lines. Never let rude, impatient customers get the beat of them. The even more plus for me was each employer was an American American female. You ladies did an outstanding job. Ms. Jaszmine Keept up the amazing team work, patience and excellent customer services. She was extremely patient and Efficient with them and customers. Great job ladies! read more

Jersey Mike's Subs - Sandwiches Near Me - Capitol Heights, Maryland

While in town, I placed an online order since the location was 15 minutes away, and I was picking up a few sandwiches. I arrived at 2:35 pm, and my order said it would be ready at 2:37, so when I arrived and they said it was not done I figured okay, not too much longer. The girl at the register explained it wasn't ready, so I went to have a seat, and I waited about 10 extra minutes. Watching people walk in, order their sandwiches and leave - BEFORE ME! A gentlemen behind the counter just so happened to see me waiting, and asked was I being helped. I explained that I was waiting on my Online Order. He turned around, grabbed and asked "Shanika?". Who knows how long the bag had been sitting there. I do know I was super disappointed with the service. The girl at the register had no intention on following up on my order AFTER she watched me take a seat to wait. Luckily the sandwiches were good and all of the orders were correct. I had the turkey bacon sandwich and added banana peppers. So bomb! read more

They are fast, tasty and all around good spot to get a nice sub. If you like Jersey Mike's then you already know this is a good spot. I enjoy coming here to get the sandwiches and you can also get them mikes way as well which adds oil and vinegar to it. Overall this is a good spot to get a nice sandwich, the regular will fill you up and you don't need a large unless you that hungry or you plan on sharing with someone else. The cookies are excellent Only thing stopping this Jersey Mike from getting a 4 is that I know it's a new spot and they are working on customer service, but they are right there at a 3.8. They have provided good customer service But it could be better, but when you look around they are much better in terms of how they respond and treat their customers compared to other places here. Overall good spot and again the sandwiches will fillll you up! read more

I ordered the club here and the sandwich was good and fresh. This is definitely not a subway for sure! It wasn't a wait for cold sandwiches but if you want a hot sandwich there was a line of people sitting around waiting. I'm giving this establishment 4 stars instead of 5 because of the price. 12+ for just a sandwich? Wow! I know you get what you pay for but I'm frightened to get a combo added. So just know you spending read more

The customer service is absolutely awesome at this location. Although the wait for hot sandwiches were a little lengthy, the cold sandwiches are quicker. read more

How many times can you f@ck up an order???? The last time we ordered Uber Eats, this location messed up our order. Ok... so let's go in. We have been sitting here for 35 minutes as they keep messing up our order. If it wasn't my food, it would be comical. So, in this photo, they are huddled trying to figure out my difficult order of 3 sandwiches. Then, to top it all off, we have been here for so long, the cashier forgot we already paid for it. In this photo, they are all in the "I don't know what happened" huddle. Finally, you can't possibly get an attitude with customers when you all are the ones messing up... amazing, in a sad, inefficient kind of way. read more

Jersey Mike's Subs - Utter confusion!!! - Sandwiches Near Me - Capitol Heights, Maryland

Everyone at this location is extremely friendly and polite. Always quick service. Jersey Mike's is the best sub sandwiches in the area. I received outstanding standout service today from a young man Tywan. He was very friendly and a hard working young man. It was a pleasure talking to him today and I will definitely return to this location. read more

This is the worst Jersey Mike's they got all high school students working and with attitude, the manager cannot control them. Literally she was telling them to stop talking about each other and yelling which is very unprofessional. I told the girl what I wanted on my sandwich, I guess she was so busy listening to the other two workers arguing. She got mad when I asked to put pickles, she argued with me that I never told her that, which I did she started huffing and puffing saying stuff beneath her breath I asked the young lady at the register to get the manager, the manager didn't care she didn't even apologize for her employee behavior. She just told the girl to ignore people which is bad for business cause you need be nice to customers. That whole place is a mess. read more