Worst customer service in the city. Placed an order at 12:29 for pick up at 1:30pm. Arrived and they hadn't even made my sandwich. Spent over 40 minutes within the store waiting for sandwich. I would never recommend someone to come to this location. Drive down Kingston Pike to the location 8 minutes from here. Also ran out of white bread, did not notify me and made my sandwhich with wheat. No discount, nothing free, no apology. Abosulte joke of an experience. read more

Jersey Mike's Subs - Mobile order - Fast Food Near Me - Knoxville, Tennessee

I love Jersey Mike's, especially this location. Even if it seems busy, don't let it deter you...they are quick and always yummy. The staff is great and quick! read more

Missed both of my orders and the manager Seth couldn't care less about it. The food was wrong and they didn't want to refund or remake it after a mobile order. read more

There are very immature, young men working here. They do not know how to interact with customers politely or problem solve. I had a terrible experience. I don't recommend. read more

Jersey mikes is always a great option. Food is always good, prices aren't bad, and the portions are nice as well.

Picked up online order at 3:10, got home and order was wrong. Called location, nice lady answered, requested the manager, she said he was busy and ro call back later, his name was Seth. Told her the order was wrong and needed to talk, was on hold, hung up on, and then someone answered again, wouldn't answer, called from other number, lady helped, man in back yelling about how he wasn't going to help, she said she could refund, he was still yelling, and i gave ticket information, no one has asked what issue is, tried to twll her that 2 items we ordered were completely incorrect. Then was hung up on again. Tried to call back no one would answer. Very unprofessional 2 items completely done wrong, like no one bothered to look at instructions. Do not go to this location. Before it was a good but this is unacceptable. They can do better. This order was picked up at 3:10, so not a busy time, they just did not care at all, if you are the franchise manager, you need to look at management at this location. read more

always out of bread.. guys you are a SANDWICH store why dont you have bread like isnt $15 8inch sandwiches insane enough

Philly cheese sandwich was excellent. I haven't had a great Philly in a really long time and thought it was a kinda strange order for a sandwich shop, but glad that I gave it a try. I'm been to a few different Jersey Mike's and have never been disappointed and once again a great sandwich. read more

They always get my order right. Food is made fresh. It's super clean inside. The employees look like they enjoy working with each other.

Every time I order on the app my wait time is always longer than if I just went in and ordered. I am always waiting 15-20 minutes longer than my suggested arrival time. Order is also always wrong. If you email them a complaint they will never respond. read more

Cold Cuts, Cut Above the Rest. Jersey Mike's Subs, has the best freshly made to order submarine sandwiches. We love going to Jersey Mike's Subs, each week for the best fresh baked bread. All their meats cold and hot are served fresh every day, with a warm friendly smile. Jersey Mike's Subs, has the best birthday and signup promotions for coupons and great deals. Thanks, Joseph at Jersey Mike's Subs for always going above and beyond customer service each time we visit your store. read more

Jersey Mike's Subs - Fast Food Near Me - Knoxville, Tennessee

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This place sucks. I love jersey mikes but i would drive 10 more minutes out of the way rather than come here. I always order a chicken Philly with not peppers or onions. I would understand if a mistake happened and they let the pepper and onion on but no i don't even get chicken i get a steak Philly. they just make whatever they want. this has happened to me 3 times and it's ridiculous. read more

Ordered on line and Tipped for curbside pick up- arrive- they have no curbside- called store and they said no just park and come in- wtf no offer to refund tip- parking is horrible- why I tipped to get curbside Duh/ never again- I'll go back to Jimmy John's read more

I didn't catch the girls name, but as soon as I walked in she welcomed me with a big smile and immediately my mood changed. She took my order, joked around a bit even and made my sandwich just right. Being that I'm from out of town, I would definitely come out of my way again to come back to this jersey mikes location! read more

Only been to the one in Oakridge once and haven't stopped thinking about them since. Just found out that they put one in Lenoir city and I had to go! Sooo glad I did! Yes prices are a little high but I've not found any other sub place that even compares to the quality Jersey Mike's offer's! I definitely know where I'm getting fat from now on!! Thanks guys! read more

This is by a Publix... I should have gone to Publix for a sandwich. This place is like an over priced Subway. What are they thinking with the bread? It was too tough to bite through. Then followed up with the soda selection being Pepsi. It was just an all around losing visit for me. I got to pay and it was 37.88 for three people. Not worth 20.00. So again another disappointment. I now know better and this chain will not be visited again. read more

I had the Veggie sub that contained brown shredded lettuce, tomato, a slice of cheese, and black pepper. If you're wondering what brown shredded lettuce is, well, it's not be suppose to be that color! Clearly it's not fresh. Most subs I've had are unfriendly to the veggie heads..they put the same amount and type of veggies they put in a meat sub. Not cool. read more

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This is by far the best Jersey Mike's on the way to Kentucky! Quick, friendly service. Van accessible. read more

Have to say, was pleasantly surprised, not my choice to try this place, but oh well, give it a shot. They run daily specials, you get a regular size sandwich, chips and a drink for 8.25 and that includes tax. The sandwich was plenty of food, a complaint I have about other sandwich shops. Staff were all courteous and friendly, line moved quickly. The sandwich was tasty, I'd would rate these guys above Subway, Jimmy John's, firehouse and Nixon's in terms of quality and freshness. Have to give this place another shot after this experience. read more

Jersey Mike's Subs - Menu - They run a daily special, you get a regular size sandwich, chips and drink for 8.25, tax included. - Fast Food Near Me - Knoxville, Tennessee

I go here a lot.They screwed up my order before & gave me the wrong sandwich but nobody is perfect but you guys are close.My dad was on his last breath at the time so I couldn't do anything about it.Love Jersey Mike's always.Getting them Sunday from Uber Eats read more

By far my favorite sub shop in Knoxville! The customer service is fantastic and I always get a Philly and it is perfect every time. I do try to eat here with coupon deals because the subs are more expensive but the quality is there so you do get what you pay for! Main reason for the 5 star review is how incredible the staff is! They are super friendly and will make sure you get exactly what you want when you order! read more

Fresh sandwiches in a line style set up. It's a great place to quickly grab lunch. Parking is available and convenient and close to other shops (Publix, Walmart, etc). read more

Great sandwiches, clean restaurant, and excellent customer service. I can't think of anything not to like.

I love Jersey Mike's sandwiches and used to work for JMike's when I was in high school in Texas. The workers at this location, however, are incompetent. I always get an Italian on the grill and the employees wouldn't let me order it, telling me they aren't allowed to put cold cuts on the grill. I've ordered this sandwich many times at numerous locations and never had this happen before. I wanted to put an apron on and do it myself, but I refrained. I use to live by the creed of "A sub above", yet today, my experience and sandwich were below franchise standards. read more

Was very pleased with my food however an employee named Austin was very rude during my visit. I asked for extra stuff on my hot sandwich and he griped about it. Excellent food, poor service. I talked to the manager in charge,Amber, and she was very nice and gave me coupons for the next visit. read more

Was hungry the other day and stopped by here to try their subs, it was ok but their prices are kind of steep. You would be better off going next door to Publix for a sub. I did like that they sliced the meat to order, but $22 for 2 regular subs, chips & drinks was not worth it to me. read more

Its kind of ok place. Nothing special about sandwiches. Their bread is depressing, feels french loaf from Walmart. The area is clean and staff is friendly. I think there are lot of better options around strip area. read more

Jersey Mike's is the sub place we have been needing. I recommend the club sub or the chipotle cheesesteak. It's always delicious and is so much better than subway. read more

These guys make a good sandwich. I only order through Uber Eats, so I can't tell you what the store is like. But the sandwiches are always good quality. read more

Feels like HOME! Being a born and raised Jersey Girl... LOVED it! GREAT Cheesesteaks... Just like at the Shore at Point Pleasant.. :D

Food was ok, but service was terrible. I ordered online and when I got there, I saw that my sandwich was ready to go. I still waited in line and when I got to one of the employees, I told him who I was and he said, ok your order is ready, I'll get to you in a minute. I ended up waiting behind everyone else who ordered a sandwich and had it made (there were 4 or 5 people infront of me). I had already paid for my order and the reason I ordered online was so that I didn't have to wait in line behind everyone (so frustrating). The employee gave me some attitude when I finally got up to the register and gave him the hurry up look ( I needed to be somewhere, and was already late). I could have punched him. read more