Ordered in, entered and stood in line; was cut off by other customers because the cashier ignored my presence. When I stood in front of the register, he just walked away. The other guy came in and when I told I don't line being ignored, he did not respond. Won't come back... Their line system does not work... read more

I had the regular Philly Cheesesteak. The bread is ok, fine. The filling is absolutely delicious. Beef thinly sliced, melty cheese, onions and red bell peppers well cooked, great. Here's the deal. There were 8 people working. 8 people. There were less people ordering, eating there and waiting for sandwiches. Half of the people were literally standing there, either watching or training or just milking the clock. It took 20 minutes for me to get my cheesesteak. I have cooked hundreds of cheesesteaks in my career, maybe thousands. It is a fast food. With all the people there including a manager, the ticket time should be no more than 10 minutes, Period!!! This is short order 101. In fact, they need to shoot for ticket times of 5 to 7 minutes. Get it together. I am available to consult, if needed. read more

The days of coming here for a quick meal seem to be over. Second consecutive time I come here in the last couple of weeks and experienced extreme wait times. Today, I waited 15 min, until I decided to just leave . In those 15min I waiting , only ONE customer ahead of me was help, and he only had ONE sandwich . I'm not saying the staff if slacking, they're making sandwiches, but seems like they prioritize online orders, even if they have a line waiting and the online pickups HAVE NOT arrived yet. Great food, great employees, but if you want to get food from here, I highly suggest you order ahead of time . That said , if you order ahead of time, expect cold (hot sandwiches) or soggy ..... read more

These guys are the best. All of them are really friendly and kind. They support their local first responders and police officers. The team is fast and efficient. When they are training new hires, they are supportive of them. All of there food is good. I also appreciate how clean they are read more

I walked in at 8:52 and all 4 employees let out a big sigh in front of me all looking at each other pissed off that I had just walked in. They made me feel so un welcome and uncomfortable like wow if you really hate your job that much why don't you quit? All I ordered was one sandwich that was poorly and sloppy made. The employee grabbed a whole handful of jalepenos and dumped it on my sandwich after I had asked for some. I asked for rosemary bread, they gave me regular bread. Like seriously is that hard to make a damn sandwich ? I was going to be in and out of there hair but the attitude was insane. Please quit your job if you hate it so much. Horrible service. From a business owner, you as a business owner should open the cameras and look at the disgusting attitude of your employees! read more

I don't usually post, however Amber is incredible and deserves a raise for how well she works. She's so positive all the time I go in and is always there. I always have the best experience because of her. Thank you for all you do! read more

If you don't have a lot of time, especially at lunch, I suggest you use their app. The sandwiches are very good here. Since they have to cut the meat for each sandwich, it does take a little longer which is why I suggest using the app so that the food will be ready once you get there. I pretty much am a fan of their roast beef sandwiches. Their tuna is good as well and they say that they make it daily so you won't get dried tuna that could've been made a few days before. It's always fresh here. read more

Forgot to add something about the jersey Mike's placentia location after visiting a different location. the lax attitude of nearly every employee there is appalling. the friendliness I experienced at a different location reminded me of the 'couldn't care less' attitude of more than one person at the placentia location. read more

Jersey Mike's makes a tasty sandwich and their employees are skilled and hard working, thus the A-OK rating. When at work, I usually eat a simple mid-shift meal and spend around $8.00. That doesn't sound like much but it actually represents about $1.00 per hour of my wages spent on one meal. Employers only pay a certain number of dollars per hour and that's before I even think about other financial obligations such as payroll taxes, food, shelter, etc. Yesterday I took my $8.00 over to Del Taco where their employees are also skilled and hard working. Instead of eating inside, I went through the drive-thru. My $8.00 got me a meal that included fries and a drink. They have a huge banner posted in the drive-thru looking for workers and they pay $20 or more per hour. You pay the posted price for your food at the counter or the window in my case and go. Today I took my $8.00 to Jersey Mike's and got a MINI sandwich. No chips or drink. I want to just pay and go, but right there in my face is a touchscreen panhandling me as to whether I want to contribute more money to help pay Jersey Mike's employee's wages. Employers are required to pay the entire legal hourly rate in California. I don't know what Jersey Mike's pays, but their workers and their job duties do not meet the definition of a "tipped" employee anyway (table waiters and bartenders....paid less than the legal hourly rate in other states). The worker's pay rate is strictly a conversation between them and the employer. I'm a customer of the business. Stop bothering me with this stuff. I think tomorrow's mid-shift meal will be at Del Taco. read more

I went here for my lunch as usual. I eat jersey mikes probably 2-3 times a week. I usually order the #9 and have no issues at this location. I noticed the girl on the meat slicer was a bit irritated, she was slamming around the meat for other orders and her general body language, you could tell she was not happy. Also I could tell by her attitude when she took my order. No worries, everybody has a bad day, didn't think much about it. I continued to order and get my sandwich. I didn't notice until I got home but looks like she took out her bad day on my sandwich. If you look at the pic I took. The meat is paper thin and you can barely see the turkey. I wish I had my normal sandwich picture for comparison. I would say it's about 1/3 the normal meat portion. Either all the other sandwiches I've eaten in the past were just made with extra meat without me knowing or she didn't set the correct width on the slicer. Won't be coming back. Will just drive the extra mile and go to birch St location. Better management and training is needed. read more

Jersey Mike's Subs - #9 - Sandwiches Near Me - Placentia, California

I ordered giant #7 and specifically asked to cut in 3 equal pieces and asked for a side of jalapeno and pickles. Whoever cut this sandwich does not understand 3 "EQUAL" pieces means because I got a large piece, a medium piece and a small piece. Of course, they forgot to add the side of jalapeno and pickles. I guess it's not a good idea to order through their app because I need to physically be there and monitor the worker to make sure I get what I ask for, otherwise this is what I will get. I am very disappointed at the sloppiness. Can someone please teach the workers what 3 equal pieces on a giant size sandwich mean so no other customers get what I got? This order was done on Jan 8, 2021 at 12:08 pm. read more

Jersey Mike's Subs - Sandwiches Near Me - Placentia, California

Really disappointed with my sub.. I mean taste wise it was okay but super soggy. I've had jersey mikes several times but never this location, and every other time was A1. Here's the comparison with mine and my husbands smh read more

Jersey Mike's Subs - Sandwiches Near Me - Placentia, California

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Great fresh sandwiches and Jane the wonderful young woman who helped us was an absolute pleasure and made the best sandwiches. A+ service thank you I will be back soon!! read more

Was my first time, from my memory, that I have been to Jersey Mike's when I went a few months ago. They were preparing a pickup order, but got to me as soon as they could. I didn't mind since I was still deciding what to get. I think I ended up getting one of their specialty sandwiches and got one of their big bags of chips. The worker was really nice and did their best to get my order out to me as quick as they could. There were a few tables to sit at inside and they also had a soda fountain dispenser. In a few minutes, they had my order ready and I was in my way. I was surprised how good the price was for the items I bought and the sandwich actually tasted pretty good. Wouldn't mind eating for Jersey Mike's in the future. read more

I ordered online through the Jersey Mikes website for pickup. Unfortunately just about every part of my order was wrong. I understand mistakes happen but there were too many to overlook on my order. I ordered a number 13 mikes way no onions as my husband is allergic to onions the sandwich had onions all over it so unfortunately he could not consume it and it had to be thrown away. The number 17 I ordered on white bread but it arrived on wheat. Both of the number 8 sandwiches I paid $2.00 per sandwich for both of them to have avocado neither one of them did. I ordered and paid for 2 chocolate chip cookie 3-packs and received 1. Basically I was charged $6.50 for things that we didn't get and $9.95 for a sandwich had to be thrown out. Definitely will not be returning to this location. read more

Recently brought my son to Jersey Mike's for the first time. All I heard in between bites was "Holy ***t! He's now hooked! Great Subs. Thank you read more

I love this location! The employees are always so kind, efficient and competent. They're attentive to detail and I haven't had any issues with any of my orders. The dining area is always clean and presentable. I often order the #7, turkey and cheese and love it each and every time. The bread is always fresh, the veggies are always fresh and I feel like it's a delicious sandwich for the price. read more

Poor customer service! I stopped by after my workout, even though the place was empty, no one paid me any attention while I waited ....3 young people were behind the counter, cutting meats??? After waiting 5 minutes, I just left. I don't need to spend my hard earned dollars at a place, where they don't appreciate any business! Whoever owns this location need to educate their workers! I'll never return here. I wish I could give negative stars. read more

First time here. Had no idea they cut the meats and cheeses to order. The staff was awesome. They are super friendly and helpful and totally happy!!! The subs were definitely a good size. I got the middle size thinking I could finish it but it could easily feed 2 people. Their pickled pepper relish is delish!!! read more

Jersey Mike's Subs - Italian - Sandwiches Near Me - Placentia, California

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Update: All of the above no longer reflects the typical experience. The time to get a sandwich is MUCH better. So much so, my wife commented how much quicker they are. read more

I have always been a huge fan of Jersey Mikes. When I knew I was getting a location close to home I was pretty stoked. This location has been open for 3 months now so it's pretty new. Well it did not disappoint because my sandwich was just as good as always. Ordered the #7 turkey and cheese on wheat. Meat and cheese are always sliced thin and fresh. Added my usual fixings lettuce, tomato, pickles, oil and vinegar, salt and pepper, and yellow mustard. The sandwich was fresh and yummy. It's a must I add a bag a chips as well to get the right taste. Usually it's the jalapeño chips. They have hot sandwiches and wraps as well. My hubby usually gets the chicken philly no peppers and adds mushrooms. It did not disappoint here either. They sell some dessert treats from tasty cakes for those who want to satisfy the sweet tooth. When I walked in the location was empty so I was helped right away. The gent was nice and friendly. I know I'll be back again soon. read more

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Worst customer service ever. Staff is not friendly and took them 20mims to get my simple mini out. Looked confused and unhappy to be working. read more

Food is good for the price, but without a doubt there is always something wrong with my pick up order (jalapeños on the wrong sandwich, mayo when no mayo was asked for) and they have become incredibly cheap with the meats and onions (seems like there is way more lettuce in the sandwiches these days). I'll still keep coming here but I'm no longer tipping on pick up orders, no point in trying to be nice when the sandwiches don't even come out right. read more

I LOVE this Jersey Mike's. My hubby is addicted to their sandwiches, so I'm here AT LEAST once or twice a week. The food is fresh, tasty and worth the price, but it's the customer service that keeps me coming back. In particular Sarah (the manager) and AJ do an outstanding job of leading their crew. Everyone is friendly, professional and whether it's empty or crowded they keep things moving in a timely manner, and if they're training someone new and it does slow down, someone comes along and helps or rearrange things to keep them moving. I've seen them handle grumpy customers with patience, kindness and professionalism, but most of the time you walk in and feel like you've entered the little local small town deli where they know you and sometimes even know your regular order. I HIGHLY recommend this sandwich shop, which says volumes from someone who isn't a big sandwich girl. read more

My family and I have always liked Jersey Mike's! They have always been great with their food and service! Not to mention, they were open and happily serving on the 4th of July! Definitely one of the best sandwich places! read more

Jersey Mike's Subs - Sandwiches Near Me - Placentia, California

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This team, from what I can see, is such a well-oiled machine. I had a catering order one day that went awry (I was clearly confused ordering online the day before the way that I did) I walked in to a colossal line but couldn't leave without having enough food when I needed it. Without hesitation they took on the challenge right then and there. I was very grateful, to say nothing of the quality of the food. Thanks, Jersey Mike's on Rose! read more

Sandwiches as most Mike's locations are very good. Low rating as this location consistently places online orders at low priority and you often wait longer after they tell you it will be ready than you would have if you walked in. Seems like a management philosophy as this pattern repeats. Suggest another location if ordering online as there are plenty nearby. read more

Despite being always busy at this location, they are always friendly. My order is always right and super tasty. I call ahead and usually give them 10-15 mins to prepare my order. This is my main store and I will keep coming back! Store is clean and code is needed for restroom. read more

This afternoon for lunch, was my 2nd time eating at Jersey Mike's. Apparently, I need to get in here more. The majority of my time inside this store is based on my UberEATS deliveries. It's obvious many people like their sandwiches and for good reason. The customer service is always super friendly and the employees work FAST. They really strive to listen to your order, perfect it to your liking, deliver it with a smile and effort that is anti-lazy, and help get you on your way. Whether that's back to work or something else. They have a variety of sandwiches to choose from. Hot and cold. Meat and vegetarian based. They sell an assortment of chips and even bake cookies fresh daily. The drink machine has great choices to decide on and they offer a decent seating place inside. This includes tables and chairs and high top stools with a narrow shelf that faces the exterior parking lot. Speaking of parking, it's located in a large strip mall so you won't have to walk far for your meal. In that case, park a few rows down and burn some calories on your way out. read more

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This location always has great and friendly service on top of the amazing sandwiches they make. Super consistent and on time, every time.

Tried it out again, reluctantly, during a lunch weekday. They really hooked it up. Manager looking lady on toppings especially really piled it on and it was much more like the experience I've had at other locations. read more

Always great service and delicious food! My favorite Jersey Mike's!! Best employees ever!!

And all I can say is the best management Sarah goes over and we on for her customers and makes my experience amazing at Jersey Mike's. Thank you so much Sarah you're always pleasant kind and very good at your job as a manager and I just wanted everybody to know that thank you read more

Pretty shady place. Claimed that certain discounts will not be honored even though it's their advertised location. AVOID THIS LOCATION!

I love this Jersey Mikes! They are ALWAYS SO EFFICIENT and quick! They have great customer service and I admire their work ethic. They should get a raise in all honesty because they always have my order ready regardless of how packed it can get in there. They get your order out quick and get it right every time ! read more

I never leave reviews on anything but this place is ridiculous! The last 5 times I've ordered on the App my order was wrong. I leave detailed instructions and they never get it right. Charge for Avocado and never put it on. Never again! read more

Giving them two stars only because the food wasn't bad. Otherwise this is a highly disorganized store with awful customer service. We called in an order for four sandwiches and a kids meal and was told it would be 25 min. When my grandfather arrived at the time stated he ended up waiting another 20 min in store with no one addressing him before handing off his order. Apparently he wasn't the only customer in there left waiting and frustrated. When he got home we discovered the kids meal was missing. We called back and asked if we could return to get the kids meal and the employee on the phone seemed to have the hardest time comprehending the fact the order was missing. She asked if we paid for it and we confirmed we had but they never gave a receipt for us to show them. She eventually told us we could come back and this time my mother went. When she got there they had a sandwich for her but nothing else that came with the kids meal. They told her that we never asked it be the kids meal, even through we ordered it TWICE with them at this point. The kid at the counter could give my mom no information about the order and said the person who made the sandwich was busy. My mom asked to speak to a manager and he stated he was the manager, which in itself is wild considering he had no idea what was going on in the store. Eventually my mom left with the sandwich frustrated, to which an employee finally said something but only to question if she had paid for it or not. Definitely will not be going back to this location again. I get it's a Saturday and it's busy but literally no one had any clue what was going on or how to handle anything in-store, including the so-called management. read more

Placed an on line order for pickup at 10:15. (first available). Arrived 10:02 it wasn't ready. Started on it RIGHT away and at 10:06. WIN ! M read more

I walked in very upset that I got the wrong order after a long hangry day, and the on site supervisor made me feel appreciated after I voiced my concerns. As busy as this place might get the employees do care and the food is fresh; thank you Ryan. read more

The sloth was working today! My $27 (2) sandwiches were supposed to be ready. I got there 10 mins after. No customers inside, 2 employees screwing off. Horrible customer service. I expected more than that for $27. Bs calling for manager tomorrow . read more