Very good and fine service, especially explaining and detailing the problems and benefits of your teeth !!

Had a root canal and paid for a crown before the root canal which made no sense since I'd need a root canal. Paid 300 for the crown than another 400 for the root canal. I'm in so much pain since the root canal wasn't successful. Now I need to search for a new dentist and now pay even more for something I already paid for. In pain and frustrated to say the least. read more

This dentistry only wants your money. Watch out for them! My first time here and my last. First of all, the so called "consultant" never went over what was covered under my insurance plan before initial examination. Or anyone for that matter. Usually, there's always someone that goes over with you what will be covered before performing service. Not these guys. They just put me right in like I've been their regular patient for a long time. I'm new and they should've gone over what I was covered first before any kind of treatment! They fooled me once. After all the extensive X-rays, and oral exam, I was charged $126!!! When I got back home I researched my coverage. I'm suppose to be covered 100%!!! Wow!!! They ripped me off $126! They fooled me twice. Then they throw all this mumble jumbo that I have to pay over $1100 worth of deep cleaning and a crown. Out of my pocket! You won't fool me three times! Beware to all new customers. This is how they operate. Go somewhere else more trustworthy and make sure you ask what is covered first before getting treatment. Or they'll push you in like these guys here. read more

My husband and I have been patients here for probably 3 years. Dr. Lee could not be smarter, you're in good hands. They do composite fillings here, and today I asked him about the pros/cons of removing silver fillings. Great answer, informative. The dental hygienist is so thorough. You can tell she loves what she does, she's on top of it. The front desk gets business done. Haven't had paperwork issues or anything. Seamless. And also they do text reminders for appointments. read more

Been coming here for 10 plus years.. Had my appointment for today.. It was cancelled by them and they want to reschedule me for May 30.. I really enjoy my dentist but I will not be treated horribly by them.. They only have one dental hygienist, that's not my fault hire more... Anyway I have decided to part ways.. Learn to treat your patients better!! read more

I only went there once and decided never to come back. Receptionist was gossiping with technician. That alone was major turn off! Here for my regular check up. Dentist checked me for a minute... then that was it! They told me i had to make a separate appointment for cleaning! And i had a copay of $80. I don't remember ever paying that much copay. I was even told by my kid's dentist that we have good insurance. I didnt even argue- i just wanted to get out of there. read more

This flocking b*ch is so greedy and shameless ! I had a follow up treatment for my tooth after the extraction. The problem was incurred by the last treatment that left some sharp edges on the tooth that hurt my tongue. I made an appointment to come back to see DR. Lee so he can fix the sharp edges. This is not a new treatment so they should not have filed a claim on my dental insurance. His binager L. told me to initial the treatment form. I told her this is a follow up why would I have to sign it. She said it is just a policy. That was no treatment stated on the form ( Blank) Then she claim my dental insurance for oral exam ??? WTF ....If she inserted something on the form after i signed it. That would be a forgery act. She will invite herself to a lawsuit. I have a photo of the form on my phone. There was no oral exam whatsoever. It was just a problem that left from the last treatment. The claim was false and fabricated. I am gonna file a grievance to my dental insurance and stop them from plundering my dental insurance benefits. I also will file a complaint to the Department of Consumer Affairs. DR. Lee should fire this b*ch in order to protect the integrity and reputation of the business. This establishment is terrible because of a greedy binager . read more

Jia Y Lee, DDS - General Dentistry Near Me - Rancho Cucamonga, California

So it's been a month now and Dr Lee does not even respond to his unethical behavior Do you really want to come to this type o dentist ? I certainly would not So if you read the other Horror stories you know to stay away. This guy has the arrogance to not even respond to any of the negative reviews. Unbelievable in today's age of maintaining customer service and satisfaction Stay Away from this Sham business read more

Jia Y Lee, DDS - General Dentistry Near Me - Rancho Cucamonga, California

I needed a wisdom teeth extraction and I got scammed by multiple dentists (I also don't have dental insurance) so a friend recommended me this place and I cannot thank Dr. Lee enough with his procedure on me. Both him and his assistant, Cheyanne, were very attentive and professional. I was impressed by how fast and gentle he was so it was painless. It was suppose to be 2 hours but he finished in just an hour and a half. And I had minimal swelling and bleeding compare to the previous dentist I went to. All the staffs were welcoming and friendly. I had an appointment at 11am but I came in 30 min early and they accepted me right away. Since I don't have dental insurance, I was scared about the price but it was very reasonable and fair, especially with his skills and how high quality the technologies/tools that are used there. When I did the consultation, Dr. Lee was very clear on what I needed and how he was going to extract. So I scheduled it right away and I'm very thankful for him and the staffs there! I live in LA too so it was an hour drive for me but it was worth it. I highly recommend this place :) read more

Been coming here for over a year and a half and can definitely say I am a permanent patient. Great service friendly staff and are helpful with all the dental questions and procedures I needed for my teeth. I honestly don't really like doing reviews but Jia Y Lee DDS have really helped me all my dental needs. read more

THEY ARE NOT ORAL SURGEONS.. I called and asked to make an appointment to get my wisdom teeth removed, and the front lady told me I need a consultation first with them. So, I went and spent my money and time with them just to find out that they will refer me to an oral surgeon. DONT WASTE YOUR TIME!!! read more

I needed a dental clearance for scheduled knee surgery. This dentist office took x-rays. and did the normal routine of checking my teeth. Once they found out I needed this dental clearance or I can't get my needed surgery, they told me I needed a cleaning but they had to send me to a specialist because there was a tooth that I had done almost 40yrs ago and apparently the dentist back then didn't remove all the root, or something, they couldn't tell what it was in the x-ray. Tooth hasn't bothered me for all these years. it's in the very back. The cost to re-do a root canal, over $1500!! Plus, they told me I needed a deep cleaning, another $1,000 or more for that!! this is after I spent a couple hundred having them do x-rays. Then, the specialist they sent me to did more x-rays!! I asked "Can't you just have the other dentist send you the x-rays they did? they said NO. they have to do there own x-rays and basically said the same thing Jia Lee said, I needed to have a crown redo and a deep cleaning, right around $3,000 I decided to get a 3rd opinion so I went to a different dentist. He told me all I needed was a regular cleaning. it didn't cost me anything with my Insurance. I should have went to him first and saved a few hundred. read more

Going to a new dentist after moving is never easy. But being over charged for an exam and X-rays and to then having to file a grievance with my insurance company because according to Denise at the front desk I was charged correctly despite the fact that my insurance bill summary states otherwise is ridiculous. Any dentist I have ever gone to in the past will tell you once you state which insurance you have whether you are in- network or out of network. The front desk did not do this upon scheduling my appointment. Dr.Lee and the other staff that performed xrays were nice. But if you question the front desk staff about any charges they will say you're wrong. What a wonderful welcome! read more

The receptionist at the front desk is not very friendly. Everytime I can come if I ask how much should I pay or can I pay after the appointment, she kinda give me the attitude. That's said, if you don't question her and just pay her, she wouldn't complain. But if you have any concerns or questions, she will give you the annoy face. Other that that, the hygienist is super nice. Also, most of my appointments delayed 30mins or more when I come. Dr Lee overall is good but I don't like him doing something without giving you any notice. Like when he num me, usually my pervious doctor would be very nice to tell me what he is going to do; but Dr Lee just did anyway without inform. If I didn't open my eyes when he did the surgery, he numed three times without telling me on the same side. Also, after filling, he just left without any discussion with me. read more

Started going here about 2 years ago. Customer Service is 5 stars by the staff and super friendly and always call me 24 to 48 hours in advance to confirm my appointments. I'm always in and out quickly, and they always do a great job on my teeth. I usually just go in for cleanings/check ups and have had 1 wisdom tooth pulled by Dr. Lee, that was giving me trouble. I have recently moved, but I still see Dr. Lee. I would definitely recommend. read more

Good Job with teeth cleaning. Just hopped the dentist would exam my choppers. Instead I was scheduled for another appointment. read more

Dr Lee has been my dentist for several years. At my last cleaning and checkup x rays showed a broken tooth root on a molar and an abscess. Dr Lee said that the tooth needed to be removed and that it was a priority and should be done soon. I agreed. I was given a form to have my primary care Dr fill out and sign saying that I was healthy enough to have the treatment (extraction). I drove, the next day, to get my complete health record and delivered it personally to Dr Lee's office. My primary care Dr also provided a letter stating that he would not sign Dr Lee's form as "Under California law it is the responsibility of the professional performing the treatment to consider alternatives, risks and benefits performing the procedure" Signing Dr Lee's form would have made my medical Dr responsible for deciding if a procedure done by DR Lee was appropriate. About a week later Leanne, Dr Lee's bussiness manager called to say that Dr Lee would not do the extraction, based not on my health record, but on liability issues. She suggested that I go to an urgent care facility and pay for a visit to have them sign off on Dr Lee's form. This made no sense to me as an urgent care facility would not have known my health history. I am changing Dentists and am disappointed that Dr Lee will not take responsibility. I also believe Dr Lee has a liability issue if the delay in care, caused by him, has an impact on my health. read more

Sadly, the negative reviews are true. If you have dental insurance, they will try to give you a "care plan" and sell you unnecessary dental work. I came here 8 years ago and this unethical behavior is still the same. I have very clean teeth, seriously, they tried to sell me deep cleaning... then when i said no they denied my free regular cleaning from my insurance. So then i drove an hour away to see my dentist friend and he was shocked that they told me that i needed deep cleaning. I was 32 yrs old with such healthy gums and teeth- this procedure could have really hurt my gums. He was so upset but perhaps blessing in disguise bc i have been seeing him. Please Jia dental, run your business with integrity bc one day, if not already, you will be sued and lose your license. Patients do have rights so at this point, you're just gambling your luck away! read more

OMG!!!! This office is impressive from the moment you walk in. The atmosphere is classy yet comfortable. Then you meet the staff and they are so awesome. They are very professional but also very friendly. When they are doing X-ray's or whatever they make you feel as though you are the only patient at that moment. The dentist is very nice and explains your teeth and X-ray's very well in a way that makes it easy for a regular person to understand. I must add that he also was open to any questions you may have and no matter how trivial you may think it is, he was happy to answer it for you. I have always been picky about my dentist office and I want somewhere that makes you feel comfortable and safe and it is this office. I have no problem saying that if you give this office a chance you will not be sorry. Thank you Jia Y. Lee and associates!!!!! read more

Jia Y Lee, DDS - Waiting area of dentist office. - General Dentistry Near Me - Rancho Cucamonga, California

First time visiting this office and here's what happened on my visit. I showed up on time for my regular cleaning and consultation appointment at 11am on 2/19/2018. Let me make this very clear, I have dental insurance and when I called to set up the appointment, I had told them I needed a regular cleaning and a consultation for deep cleaning. They said, "ok, no problem". Sure enough, I showed up on time at 11am only to wait until 12pm (1 hour) for them to call my name and take me to the back for X-Rays and to talk to Dr. Lee. The whole X-Rays and talking to Dr. Lee process took roughly about 45 mins. While patiently waiting, I was hoping they would get started on the regular cleaning, but guess what?...surprise, surprise, I get taken to a back office where some rude and condescending woman named Leanne or Lynne shows up to start talking to me about a "care plan". At this point, I assumed that maybe they would do the cleaning after this care plan consultation. As you might've guessed, this so called "care plan" is just a money grab. They started telling me I needed fillings amongst other procedures that I'm quite positive I don't need. All in all, I was going to be paying out of pocket somewhere close to $1500 for all the procedures they were recommending. Again, I have dental insurance and quite positive most of the recommended procedures were covered by my insurance. Soon after the consultation, I asked if they were going to do my regular cleaning to which she simply replied "NO". Then I told her that when I called I had asked for a regular cleaning and consultation and then she said "if you want to, you can come back at 4pm, so we can do it". By this time is already around 1:30pm, so I said, no, I'm not coming back at 4pm, that's why I called and made the appointment at 11. This lady had the nerve to ask if I was upset. I simply got up and walked out. Huge waste of time. I was there for nearly 3 hours to get nothing done, only to hear them pitch in their money grab scheme. Stay away from this place. Clearly they want to scam you out of your hard earned money. Don't believe me?, read the other yelp horror stories and see how similar they are to my story. read more

Jenny, my dental hygienist, and Dr. Lee are patient, kind, and very thorough with explaining my oral health. Everyone is friendly and professional, the music is great, and the atmosphere is calm and pleasant. This is my favorite dental office, and I will continue coming here for as long as I can! read more

Jia Y Lee, DDS - Goes to show how lovely and caring everyone here is! - General Dentistry Near Me - Rancho Cucamonga, California

I have been coming to Dr. Lee's dental practice for over six years now. Having had numerous dentists in the past, I can attest to the fact that this dentist office is by far the best. This front office staff are courteous and knowledgable. Scheduling of appointments is easy, and they are really good with their confirmation phone calls. The office is modern and clean. Good music playing throughout. Dr. Lee speaks in layman's terms to his patients and isn't pushy with extra out-of-pocket procedures. My dental hygienist, Emery, is fairly new to the practice. She is very skilled, not rough on the gums like some are, and personable. Highly recommend her, but all the hygienists I have had there are too notch. They have a patient for life. read more

When looking for a dentist, knowledge and experience are so critical, but more importantly, integrity and honesty. I'm certain Dr. Lee is very competent & qualified, but I question his honesty. Thankfully, I got two second opinions after seeing him, and I absolutely did not need a crown! It was a simple filling! The other dentists I saw were astonished that a crown was even suggested for a healthy tooth that was pain-free. Recommending expensive procedures and deep cleanings that are not necessary really make me question his character and business ethics. Deep cleanings would be great if my insurance covered it, but it's not urgent for me to pay $900 for cleaning I don't need & be told it is so imperative I do it! It saddens me that some dentists take advantage of one's trust & confidence only to profit from our vulnerability. read more

This office has gone down hill. Seemed to have a lot of turnover with staff and the office manager leanne is rude. After the tube on the x-ray machine fell off and the goofy x-ray girl picked it up and proceeded to work on my son without changing gloves, or cleaning anything. When this was mentioned to staff they denied it happened because it wasn't reported right away. Nasty... read more

My experience at Dr. Lee's office has been a phenomenal one. I have been going to this office for the past 2 years by the way, and I have not had one bad experience! One of my favorite things about this office is the fact that every single one of the staff has been exceptionally kind and compassionate especially Dr. Lee. My personally experience with other offices haven't been the same sadly. I wish I have found this office before because this office offers the best dental care I have ever experienced. Kuddos to Dr. Lee and his exceptional staff. read more

I've been going to Dr. Lee's office for years! When I first started going here, I lived much closer, I wouldn't dare switching dental offices even though I live further away! The staff has ALWAYS been pleasant and very helpful and personable! They never seem rushed! I greatly appreciate that! I know some people actually fear or hate going to the dentist for many reasons... I love to go every six months for my cleaning! read more

Been going to Dr Jia Y Lee for 2 years now had many dental procedures and always a great experience. I have been searching for a dentist for a while before going to him and was never happy. I tend to have many issues with my teeth. I would highly recomend him as you family dentist. read more

Dr. Lee, himself is a good dentist. He takes his time to explain procedures and what to expect. His assistants are also good. His front office staff, however is always hit or miss. Sometimes when you call, you get good service while others, it makes you feel that you are their step-child. I called today to ask if I can come in on Friday to pay for my balance due because it is due on Thursday. The person who picked up the call said "I don't quite understand you, can I have your name please?" I gave her my name and the first thing she said was "your moldings aren't back from the lab yet" and her tone was extremely condescending. I then told her that I was not calling for that and her response was a questionable "ok?". I think I may be receiving this type of service from them because I'm only getting a new set of dentures made. Not much profit there or return business. I don't usually write reviews unless my experience is either extraordinary or pathetically bad. Once again Dr. Lee is good, but his Front Office staff is pathetically bad. Needless to say, after my dentures are completed, I won't be returning to this practice. read more

My family has been coming here on and off for over 8 years. Due to insurance change we weren't able to go for 2 years but our insurance changed and we signed right back up. However, this receptionist is rude!! All the other ones were so nice and a pleasure to be around. But have things changed!!! I had called to see about getting an appointment for my 6 year old to get his baby tooth pulled. I explained to the receptionist that he had to have his bottom one pulled due to the same issue. His tooth is pushing his tooth straight out and it is like a garage door starting to push up. She said the doctor probably wouldn't see him due to his age and would transfer him to pediatric dentist. Okay great! She would have to verify and get back to me. 6 hours later I called and she said (rudely) "I will get you back to you" basically don't call me. She called me and said dr. wanted to refer him out. I called insurance company and she told me the dr. has a process and he wasn't doing it right, but if they sent a referral that afternoon they could process it next day since director was coming in. If not I have to wait till September 1st. Dr. Lee's receptionist said "yeah that's not going to happen!!" Did she not hear me say my sons hurting and cant eat??! I hung up saying its B.S and they don't even care about a child in pain!! I called insurance company and she never sent out referral and asked for us to be transferred out of their office. Insurance company told me that a 6 year old doesn't go to pediatric dentist and they wouldn't have covered it. All because he wasn't comfortable dealing with a child?? Dr. Lee needs a new receptionist before he starts losing his patients due to her attitude. When your not the only dentist in town you better make sure ALL of your staff is friendly. I loved all of the dental workers, but you can't see them without dealing with HER!! read more

Let me first state that my family and I have been going to Dr. Lee for over 10 years. He has demonstrated himself to be a wonderful dentist in the time we have been going to him. This review is reflective of his staff and specifically his front desk personnel and office manager. I had my teeth cleaned recently and after the cleaning I asked the receptionist if the office sold replacement brush heads for Rotadents. She indicated they did. She retrieved the brush heads and I asked if this particular brush head would fit my Rotadent. She responded "it should". Well, it did not fit my Rotadent, the base on the brush head was far too big. I brought the replacements back to the office "UNOPENED" and asked for a refund. The same young lady at the front desk indicated they would not take them back. This did not make any sense to me so I asked the office manager if she could assist. She seemed perturbed as she came to the front desk. She stated that they would not take back the "UNOPENED" items. Now if this is their policy this should be clearly communicated to customers. However, I highly doubt this is the case. There is no reason why a customer should not be able to return an item which was sold based upon the recommendation of an employee but was in fact the wrong item. This is a fail from a customer service standpoint and the attitude of Dr. Lee's employees, especially the Office Manager is both deficient and inadequate. I am not sure what happened to the previous Office Manager. I thought she was welcoming, attentive and very customer service oriented. The current Office Manager...if this is her method of customer service, Dr. Lee should look elsewhere. Additionally, if they sell items and they do not meet the customers needs, it is only common sense that they allow the items to be returned. Don't risk losing a customer over $30. read more

Horrible first time experience visiting this office! Would rather not waste my time going into detail but if the Lee office would like to acknowledge this rating I could elaborate...Dr Lee is dishonest and office manager Leanna is uncaring and unhelpful. read more

I have been coming here with my daughters for about two years now. They have a Phenomenal staff and Dr. Lee is great. Highly recommended

Clean reception, clean operating area. His assistants are so sweet and hard working. He seems pleasant but always busy. Deep cleaning was pricey and not covered by IEHP but they did a good job. Much much much better than Western Dental. You don't feel like a piece of meat but like a member of their family. They were also OK with me being late TWICE (I normally am never late) which I know is not a good thing at a medical office where appointments can often be scarce) read more

I always get the best service and dental care advice...Dr Lee has walked me through gaining my dental health back ...Erin my dental hygienist is The Best read more

This is my second visit. They are very organized and there was zero wait time unlike my last dental office. The office in general has a very friendly staff. I had the pleasure of being treated by Erin who was nice and explained everything thoroughly. Prices are fair. They present the full amount and breakdown to help you decide when you want to book the next appointment. read more

Dr Lee was good, I had been going to him since his old office so it's been over 5 years. Recently I had a composite fill on my front tooth that he previously did work on chip. I went to him and he referred me to Ortho. I went to the Ortho, and decided to go with the Ortho treatment, but due to the orthodontist schedule and my work schedule I wasn't going to start treatment for a few months. Mean while I have a FRONT tooth chipped. So I called Dr. Lees office and spoke to Brandi. Brandi might be new, she never sounds like she knows what she's talking about. Brandi went on to state that Dr Lee said he wouldn't see me until after my Ortho treatment. Huh? Wouldn't see me? Is that a joke? I explained to her that I had already gone to the the Ortho and explained my situation and delayed Ortho treatment. She said "well I'm just telling you what the Dr said" I explained that I've been to the Ortho and we have agreed on treatment but mean while I can't walk around with a chipped front tooth. She placed me on hold to speak with the Dr again. Then came back to state " the Dr spoke with the Ortho and states he can't work on you because it will interfere with the Ortho treatment" Huh? Brandi literally told me on the same call that I needed to go to Ortho first and and all of a sudden the Dr's have spoken to each other? Umm ok, well someone can't keep their story straight. Needless to say I got no where with Brandi or Dr Lees office. I did call the Ortho office (Who was awesome by the way) and they confirmed they had not spoken to Dr Lees office, and did not advise them against treating me... Additionally this would have been a cash not insurance transaction, so I'm not sure why they would not take me... Needless to say, I will never go to Dr Lees office again. Staff is incompetent and rude, and according to his staff Dr Lee is a liar. On a side note hadn't been to him in like two years prior to this, because after referring my mom there he pulled one of her teeth, and it was the WRONG tooth!!! read more

I have been coming here for over two years. My provider is Delta Dental USA. Per my policy, my daughter and I get our teeth clean twice per 12 months NOT every six month. I literally need to beg Dr. Lee staff to give us X-Rays we are ENTITLED to under Dental Code: 0274 (every 6 months), code 0272, 0230 or 0220 at anytime. However, Dental Code:0210 is (every two years). I requested my 9 year old daughter and I x-ray under code 0274, 0272, 0230 or 0220 and Andrea who is extremely rude and unprofessional stated NO. Per the insurance company it has been nearly 2 years since my daughter had her teeth x-ray. I requested to speak to Dr. Lee who was sitting in view point, Andrea told me I could not speak to him. The office manager who sits in a room on the right hand side of the front desk is not friendly or helpful. I am glad my family and I will no longer do any type of business with them. I could see why they offer $5.00 gift cards for POSITIVE posting; however, the service this office provides is bad. I believe young children need X-ray to proven future dental problems. This is absolutely one of the worst dental office who provide very minimal even if your dental insurance is excellent. read more

My experience with Brianna the Hygienist was really positive. She was very gentle, personable and professional. She explained each step in detail, which I really appreciated. I would highly recommend her and this dentist office. read more

The overall experience was great. One things that I didn't like was that I couldn't have the exam and cleaning on a first visit. The customer service was great and the atmosphere was very welcoming and clean. Dr. Lee and the dental hygienist (Page) were awesome as they extremely knowledgeable, friendly, and genuine individuals. read more

So I thought I was happy with this dentist, My past experience was fair, seemed like they wanted to take care of me, but then soon realized after they did a deep cleaning wanted me to come back in 4 months to do a regular cleaning and check up. So I returned for a 4 month later check up and was s asked for payment of 169 dollars I asked for what? I have insurance, she said for a deep cleaning and something else like a rinse , I said I had a deep cleaning 4 months ago why again? she said it's a different type of cleaning and this is the cost, I said I don't understand why am I paying for another deep cleaning when I just had it done? she said that's what your here for and laughed and stated what don't you understand, I said, I was told I was coming back for a reg cleaning and make sure everything is going well. I stated when I was there I was told it's just check up and a reg cleaning. Now I am being charged for something I don't need. She laughed again said well that's what we are charging you for, so What are you not understanding? She was completely rude and I walked out. I would not ever use this dentist, they charge you for things you don't need and are rude when you ask questions about it and make you feel dumb by laughing and saying what don't you understand. Well Mrs, I was told I was here check up reg cleaning cost me 25 and I walk in and you hit me with 7 times that amount!!! read more