Quick and easy oil change service! I use them regularly due to the fact that I don't need an appointment (for oil change). All of the workers are nice and seem knowledgeable. Jiffy Lube keeps my car running great and even informs me of things to keep an eye on or that may need servicing in the future. read more

I've been going here for years. This morning when I stopped in to get my oil changed I was told that they do not service Mini Coopers anymore. When I asked why? He said, I was told by our manager we don't service Minis anymore. So I asked again, but why not? He couldn't answer. So I call another location and was told the same thing. They could not tell me the reason for this change, only that their regional manager said so. Lame when you can't give a reasonable answer. You lost my business even if I change cars. Hey regional manager, want to have knowledgeable well informed employees? Tell them why you are excluding certain vehicles, not just "because". read more

THE BEST PLACE TO GET ALL YOUR CAR NEEDS. I went in with my son and from the start a great aloha spirit and awesome guest service. It was quick but thorough! They kept me updated the whole way and I always knew what was going on. They were also friendly and made my son happy the whole time, he now wants to go there with me all the time for our car. Great aloha and would defiantly recommend to everyone to head to this jiffy lube for all there car needs from inspections to oil changes, it's no problem to these guys. Two thumbs up! read more

I hope that you read my message. I have been a long time customer, but today when I came here to do an inspection. A worker told me that I need an appointment even though he said that I didn't need one a week ago. After reminding him, the manager came to me and told me that I made him stressed me yelled at him. I had zero intention of bringing harm and I never yelled at him. I'm very disappointed from this behavior, since I have been a customer for a long time. The way she acted was very rude and not welcoming to me. read more

Fast service, friendly staff and very convenient! I grabbed something to drink while I waited for my car. Took less than an hour for my car to finish with oil change. They also offer military discount! Yay! The cashier/lady even opened the door for me prior leaving! Thank you guys! read more

Excellent service. Super friendly, and helped to catch an issue with my battery while I was there. Even threw in a $15 discount to boot!

Was taken good care of at this shop. Quickly in and quickly out. When I paid, I looked for a coupon on my iPhone. None of them worked. The attendant gave me a coupon for $15 off!! Pulled my car to the front. Usually it's kept in the back. I will always return to this place. read more

We had our oil changed today on our Honda @ Pearl Kai and the employees were terrific. They were friendly and helpful and got us in and out in a jiffy. Special thanks to Rick & Tiffany! read more

Just had my oil changed here for the first time and I'm kicking myself for coming sooner. I was in abs out in less than a half an hour. Customer service was on point and I'll definitely be back. read more

NEVER coming back here after being lied to by the workers. I called yesterday 11/14 and this morning 11/15 about safety check if I need to make an appointment or not. the person who answered the phone both days told me no and they accept walk ins. I called 11/15 early morning and asked if I can walk in to do safety check again person answered said yes I could. So I did came in and waited a bit. then someone finally came to the window where you pay I asked to get a safety check done and the lady said i need an appointment when they're busy. she told me they do walk ins when not busy but when they're busy they do appointment. I want to know if your doing a walk in how the FCK are you suppose to know they're busy. she didn't even offer to make an appointment for me for a later time so I left and made an appointment somewhere else. I've come to this one for several cars doing safety check all done within timely matter even when. busy.... this was the worst I've experienced with them. still dumbfounded I got lied to on the phone. also confused on how I as a customer am gonna know that they're busy when I come in? this is ridiculous! NEVER COMING BACK HERE AGAIN Firestone next store was a lot nicer with customer service and actually had someone as a "receptionist" jiffy lube the person at the window disappears and its not one person... taking my business elsewhere after today read more

Fast and easy in and out. The hours are convenient. They do safety inspections between oil jobs

This place is a ripoff!!! Don't ever come here specially if they're slow cz they will try to make money as much as they can. They'll tell you you need to change this and that even if they don't need to be changed. The girl with tattoos that you tall to about your car is very sassy. That's the last time Im taking my car here!!! read more

Be VERY CAUTIOUS. I went in for a safety check and was advised by their mechanic that my brakes are in need of replacement....that's about $300+ to do. Keep in mind the mechanic was just looking at it without even taking off tire to inspect it thoroughly or even completing the safety check. I took my car to the dealership and they said my brakes are fine. Last time I did my brakes at the dealership was approximately 30,000 miles ago. Usually brakes are bad around 50-60,000 miles depending on how you drive. The safety check guy was super cool and always is when I see him, but that one mechanic either lies or sucks at communicating what's wrong with cars to the customer. read more

Great service! Friendly knowledgeable service attendants! Tried and true, go here all the time. No disappointments!

By far the BEST service I've gotten while getting a safety check. They were running a little behind, and Tiffany helped me fix my license plate (and even stuck my registration sticker for me). David H., the inspector, was SO accommodating, when asked a gazillion questions! They truly take care of their customers! Will be back every year from now on! read more

I treat my truck like my baby so whenever it's time for an oil change, without hesitation I trust the hands of the technicians at this location. Each time I come I'm assisted by Aaron; he acknowledged any questions and concerns I had and informed me about everything that they were were going to do to my truck so I wasn't stuck, anxiously waiting or questioning if things were going well or not. Wait time wasn't agonizing because due to the location, there are many places to check out/eat to kill time, but it didn't take as long as I had anticipated, which is definitely 10 points extra in my book. Quality over quantity is what I always say and the quality of how my ride feels whenenever I leave here is always at A1. To sheena, you and your employees make the stress of of changing my oil or anything of that matter feel like a weight lifted off of my shoulders. Thank you, keep up the good work! read more

Highly recommend this place for oil change, staff is super friendly and helpful! Service is awesome here!!!

They live up to the name! Swung in after noticing my safety had expired, and was in and out in 10 minutes. David was super friendly and very professional. read more

To get my registration, I needed a safety check. To get my safety check, I needed registration. - this adulting business has me running around in circles, ^Aaron @ this Jiffy Lube was able to help me out tremendously. They "fail" you at first & then you use that failed safety check document to get your new registration. If you return with your registration within 30 days, Jiffy Lube will give you your passed safety check sticker at no additional costs. Thanks again guys read more

I took my car on Saturday Sept 19 for oil/filter change and tire rotation. Waited patiently in line for about 40 minutes until I was about to enter into the garage when all of a sudden the tech and supervisor told me to back up and take a stall because another car (4Runner) was before me. When I first got there there was no 4runner around. I backed up as directed and left for good. Very disappointing. Very disorganized and the staff was not friendly. read more

I sent my teenage son to get his oil changed here, and thought it would be quick and easy for him. He came back with a $200 bill--I kid you not. He asked for an oil change and they apparently gave him the run around and told him he needed a bunch of things, including a $90 oil change and brake fluid, which was another $100--for his junkalunka 2003 car. He was too trusting, and this shop totally took advantage of him. Lesson learned for him and for me, but we won't be back. read more

I think I've been here enough times to finally write a review. This Jiffy Lube is located in Pearl Kai Shopping Center. It's kind of a standalone building in the center of the shopping square. You won't miss it. This location is convenient for me since I don't live too far away. No appointment necessary, you can just drive up and drop off your car. Fair warning though: if it's during peak hours, don't expect to get your car that quickly. I have seen this place fill up quite quickly around lunch time. I usually show up right when they open for my oil change. Service has been good. No complaints, really. There's a waiting area if you opt to sit around and wait for your car. Luckily, there are a lot of restaurants located in the area, so might as well grab something good to eat. However, every time I go (at 7am), no one is opened yet. But that's just me. They'll also offer you coffee and water while you wait. Bottom line: they're fast, they're friendly, they're convenient, and they're affordable (depending on what you need done, of course). Knock yourselves out! read more

I arrived at 9:00am no wait! Oil change, wiper blades replaced & a free vacuum less than 30 minutes! Great customer service even had coffee, water and the cooking channel in the waiting room. Will be back again! read more

Had a great experience there! Staff was friendly and my oil change was quick. Will definitely go there again !

No doubt fast service, But sloppy service. I went under the hood to check and found oil all over the place.And if you don't have the original stock rims then they won't do a tire rotation. Just a bunch of kids who probably don't have much experience. Lesson learned read more

Hats off to the crew at Jiffy Lube Pearl Kai... Polite and efficient. They did a light inspection of my vehicle and told me what was wrong... Unfortunately it required a Dealer part to fix it... Very pleased when they said No charge for their service.. Thank you..... read more

Beware of safety check at this location. I really like jiffy lube I do. Being a long time customer at this location and in town I have noticed a decline in experience at the aiea jiffy lube. Finally decided to break free after they tried to gouge on additional items they said I needed to pass a safety check. Dirty headlights? Streaky wipers? Over $50 to correct each or no safety check. The headlights and wipers weren't that bad! Took the car for gas and wash and got the safety and a oil change from lex Brodie's down the road without a problem. Probably didn't need the car wash to pass but my car looks better. And previous small kine issues others have mentioned. No sticker reminder. Safety walk in , appointment only, walk in again. Just lacking read more

EXCELLENT SERVICE!!! The staff was very friendly and professional. Great teamwork between the person working under the hood and the person working under the vehicle. There is constant communication and you can see and hear the work being done. Everything I was told they would work on was done. Quick and easy. Plus, you don't need to get out of your vehicle. Highly recommended!!! read more

This was my go to spot for oil changes and safety inspections. It seems like the service has gone downhill fast. The last 2 oil changes I never received the sticker to let me know my next oil change. I know, 1st world problems, but it is really convenient. They used to do walk ins for the safety inspection, then changed it to appointments, now it is back to walk ins. Today I am off from work since I needed a day to catch up on adult things after my vacation. I decided since there are only 2 days left in the month, I should get the safety done on the car. I arrived promptly at 7:05 in the morning, luckily my body is on CA time still so it wasn't an issue. I told them why I was there only to hear, "our shop safety guy doesn't come in until 10." Okay, then i went ahead and took care of the oil. As I was checking out, I kindly asked if the safety guy comes in everyday at 10, or is it different each day. I don't know if she misheard me or what, but she seemed to look at a schedule hiding behind a wall and shook her head yes. I went about my business and ran a few other errands and made my way back. I was early so I waited in a parking stall. At 9:40 I drove back up and told them again I wanted the safety check to which they responded, "our guy comes in at THREE." You can imagine my frustration and the words I had to hold back. I also work in a customer service job and I know that customers can be very irritable. I wasted my time this morning. My 3 hours I spent trying to wait until 10 so I could be a responsible adult and take care of things, only to be told 2 separate times. Maybe, you should only have the "safety" guy come in Mon, wed, and fri and make it easier for everyone, or POST the times he is supposed to be in the shop. This is a huge inconvenience and I will NOT be coming back to this shop for anything. I will be sure to inform anyone and everyone to avoid this particular location. read more

The service was super fast and efficient. The staff seems pretty knowledgeable and were friendly too. I will be coming back for all future oil changes 100% read more

Called in to check the wait time, guy over then phone quoted me 45 min- 1 hr but reassured me to just come by. Took my chances and was in within 10 min, with checking in being a breeze. Originally, I went there for just an oil change. As the tech did his inspection he recommended my engine fluid to be flushed & brake fluid. Being that I've been there before they noted I need to get my tires rotated. So with all that being said I got all recommendations done. The service & knowledge the tech has, was awesome. Great work everyone. Thank you for keeping me & my car safe. read more

Shipped my car from the mainland & had to come back twice to complete my safety check. Had to wait longer than expected on one visit, but David & the rest of the team were professional, courteous, and capable each time, regardless of how busy they were. Props to them for their great service even when overworked or understaffed! read more

They were friendly and very mindful in taking care of my car. It was fast and they checked everything w/ me in the car. I will definitely come back to this Jiffy Lube. read more

I've been going to the Aiea Jiffy Lube for a few years now until yesterday. I brought my mom's car in for and oil change and safety inspection which had expired a couple months ago. I didn't want to sit in the office, so I left my cell number. I was going to get the regular oil change since it is an '03 corolla. Got talked into the $60 something synthetic blend oil change. They called me and told me that the lil light above the license plate needed to be changed. $10....ok. They called me again and told me the front breaks needed new break pads and new rotors for $367. Ummmm....no. i told them I wouldn't be doing that work today and the guy said they won't pass the car without changing the breaks. So i told them again NO. I called another Jiffy Lube and was told that the only reasons they would look at the break pads and rotors if the cars breaks were making noises OR the emergency break did not hold the car in place while in gear and not stepping on the breaks. My moms car breaks isn't making and noise AND it passed the emergency hand break test. Why were they even looking at thr breaks that closely with out any indicators just for a safety inspection? Today, I took the car to a different place and it passed without a hitch. Jiffy Lube Aiea lost a loyal customer and I lost out on the $20. At least I'm not out $367 for break work I didn't need. read more

The BEST experience I ever received getting my car serviced/maintenance checked. From the beginning everyone was so nice because I honestly don't know ANYTHING about cars, but everyone was so patient and kind with me. Colin and Tiffany were the ones servicing my Slater (my 2017 Corolla) and they were very knowledgeable and took the time to explain everything that they were doing, asking me if I wanted each of the services they were providing instead of just receiving a huge bill at the end of the service, which happened all the other times I got my car changed. It felt like I was taking an auto class and I know so much more about cars in that short 15 minute service. Everyone was just so nice, and I can't thank Pearl Kai Jiffy Lube enough for such a wonderful and extraordinary experience. I won't be taking Slater anywhere else and will be recommending them to anybody that asks me. Thanks Pearl Kai Jiffy Lube for taking care of Slater & I! read more

David is the absolute BEST! Incredibly helpful & the most amazing customer service! Extremely fast & professional! Will definitely be going back for all my auto needs! Thank you! read more

Went to Jiffy Lube Pearl Kai for a top off. After a few minutes the technician said her Manager stated we need to go back to the original Jiffy Lube where we changed the oil. AH WHAT!?!?! Their website and other locations state a customer can go to ANY Jiffy Lube. We left which we shouldn't have. I called once we got home and after 10 times the Manager finally answered. She gave some excuse about 'access' and 'comments' and explained why they couldn't provide the service. LAME! I told her the technician should have told us the real reason and not say we have to go back to the original Jiffy Lube. VERY POOR CUSTOMER SERVICE. read more

Continually impressed by the efficiency and quickness of Christina and her team. Came in for an oil change and tire rotation around 7:15 am and they had me out in about 30 minutes. Shout out to Stanley and Christopher for moving so fast as well! Keep up the phenomenal service. Much Aloha read more

After calling everywhere for a safety inspection (mind you weeks out everywhere) called and spoke to David, he states just come on in and they can do it. Left work in town went there and awesome quick response from the team. I didn't even turn my car off when I was tended to and asked how they could help. David and their team here is what great customer service is all about. Thank you David for your genuine aloha spirit. I recommend this place to anyone who needs their service read more

Some of the workers there are nice but when I went to get my car oil changed the other day, the girl that helped me had very poor customer service & was not friendly at all. I told her I wanted the regular oil $50, but she kept saying the synthetic oil ($90)is recommended for my car... I told her No I want the regular oil.. & she kept repeating and repeating herself saying that I should buy the $90 synthetic oil and I kept saying no no no so many times. She finally got my answer "No" through her head & I also had to wait over an hour for my car to be finished. I'll probably come here again because it's closer to home but I wouldn't want her to help me read more