Came to do a safety check here and everything was a extremely smooth. All the staff is really friendly and service was great. Appreciate all they did for me today. Will be coming back again in the future read more

Every time I come to this specific location I always receive the BEST SERVICE from manager Sheena and workers Christopher and Chelsea. Fast and friendly service. I won't go to any other location on island. read more

So much aloha!! Amber was extremely helpful, Josiah and the whole crew. They explained what need to be done. I would very recommend this place if you want fast friendly and good service. read more

Jiffy Lube has always been my go to for oil changes in the states. So after moving to Hawaii I drove over 30 minutes just to get to this location and I can say it was definitely worth it. Customer Service was top notch. The gentleman were courteous and the oil change was speedy. No one attempted to overly up-sell me for services I didn't need even after utilizing a coupon. The bathroom were clean & the sitting area was prefect for me & my little ones while I waited. My service ended with the Mgr or asset Mgr opening my car door for me before I left. I will definitely recommend & come back again. read more

Drove in from Kapolei to get my oil changed. I was greeted and treated with what we call in the 808 "Aloha". It's nice to see in this day and age that still exists. As I waited in the waiting room I overheard a conversation with the manager Rick and one of his employees. Rick was explaining how safety glasses and bump caps are required for all staff. He also stated the previous management was very relaxed on enforcing it and that needed to change. He then told his all he can do is lead by example and hopefully everyone follows . I'm a Journeyman Electrician and know what it means to do that. I respect the Rick and how he leads. Even though I live in Kapolei I'll definitely be driving in to see Rick and his crew fro.now on. Thanks for the Aloha Rick. It's the little things that stand out! Aloha Sai read more

When it comes to cars I really am the stereotypical woman who without assistance likely would die on the side of the road due to the fact that I don't know how to open my hood or change a tire. I feel even more ashamed of my inability to care for myself when I go to auto care places and pull in and find fully functioning females who can not only groom their eyebrows, but they can viola! open a hood and change oil all while looking pretty (I swear these mystical creatures exist at this Jiffy Lube location). I've come to this Jiffy Lube location four times now. Twice for an oil change, once to get my fluids topped off (for free like they promised) and once because like an idiot I over inflated the tires on my husband's car to 51 psi and couldn't figure out why the check tires light was still on....YEA it was because the tires were at 51 and I was pretty much bouncing down the road. So I'm sure you're wondering why is she giving Jiffy Lube five stars? Here's why. Each time I've gone in there I've done something to make myself look like a total idiot incapable of caring for myself in the real world. This most recent time I found out my new windshield wipers still had their protective cover on. Did anyone there make me feel like an idiot? No. They treated me just as nice as the other people in there who aren't idiots. And trust me, that goes a LONG way especially when the little voice inside my head was saying "d'oh! you did it again you iiiiidiot!" So five stars for customer service. They're very fast with getting you in and out, and they offer free top off for fluids between oil changes. Prices are a bit higher than some other locations, but you're also paying for convenience. If you're an incompetent female like me, this is also definitely the place to go since they'll treat you right. read more

Tiffany, customer service rep, was very polite, patient, and accommodating. I had an appointment for a safety check. I added on an oil change. She called with recommendation for brake fluid and coolant flush. I approved the list of services. She allowed me to leave my car while I went to work and called promptly when the job was complete. The team at Jiffy Lube Pearl Kai Shopping Center is pleasant and thorough. Highly recommend. read more

Chelsea and the Jiffy lube crew on Sunday offered me fast and delightful service. They always check everything through and recommend never push. I really appreciate their service. read more

I called around to two locations and they offered an hour and a half (with an appointment) for an oil change. I called Jiffy Lube and they said 15-20 minutes. Sold!! I can't imagine entertaining with my crazy two year old in a automotive shop for longer than that. I pulled my car up, told them what I wanted and bam. It's done and complete in 20 minutes! The employees were really nice and seemed knowledgeable too. It's also conveniently located near a cupcake shop ( it's around the corner of the back of the shop) So a task for the day turned into a treat. Score! read more

Tiffany, Shelby & Amber were extremely helpful. They welcomed my questions and were able to give me an explanation to clarify what was needed to be done and allowed me to feel that my car would be in working order. Mahalo to all! Helen Chow read more

So I work at the vitamin shoppe in Aiea right next to Jiffy lube and decided to take my wife's Jeep to get an oil change the customer service was amazing Glenn helped me through everything as far as explaining what the services provided along with the oil change and I was surprised how extensive there services were I mean the whole nine yards and he was super cool gave us a tip to get $15 off and after it was done Marvin went over with me again with a checklist of what the status was on my wife's Jeep I'm definitely going to continue to service both cars here and most definitely recommend this place for awesome service and 5 star customer service read more

Needed to find a quick place for an oil change on a Sat morning & ended up here. It was moderately busy upon arrival but I felt confident I wouldn't be spending my entire day here. The oil change was $38.99 + tax and service included: -Oil filter replacement -Wiper blade check -Vacuum -Exterior window wash -Chassis lubrication -Windshield fluid fill -Tire pressure check -Brake fluid fill -Light check -Coolant check -Serpentine belt visual check While all this was goin on, I waited in a cramped room with several others, listening to radio reggae. The guy who helped me outside & cashier inside were both REALLY helpful and made pleasant small talk. The important thing was that I got in & out within 30 mins, free to spend my day off doing more exciting things! read more

It's that time of year again, safety check. Turn signals? check Horn? check Brake lights? check Driver mentally fit to drive? What? Saturday morning at 9am, surprisingly, there's only a few cars here. We pulled up to one of the polite gentleman that helped us. Told that it would be about 20 min., we headed to the waiting room. Clean, cool, complimentary coffee, comfortable chairs and the bonus - college football on TV! "Where's the bar?" I could wait here all day. I'm still writing this review and, already, I'm being called, my car's done. That went way faster then I thought. Hmmm.... "Jiffy" Lube? I guess it's more than just a name. We were told, earlier, that it would be $14, but the courteous young lady behind the counter said my bill was only $10.16. When I asked why, it was because I was given a $5 "VIP" card. VIP card? That my new friend, will earn you 5 stars. read more

Jiffy Lube - Auto Repair Near Me - Aiea, Hawaii

We always come to this location for our oil change. They do everything here for Bertha(yes she has a name and if you saw here you would think it's fitting ) Love this location because while they fix her up I can venture out and try out the yummy food surrounding this area. The waiting area is nice and cool and their bathroom is clean(love when places have clean bathrooms, it says a lot about a company I feel). All of the workers are helpful and are great at informing us about the details of the work they are going to perform on Bertha. This is my go to place forever read more

Have been going to this jiffy lube for 3 years, for safety check and oil change. Just recently went in for a safety inspection. Noticed the workers laughing at my vehicle, making fun of it. because I had a accident 3 years ago. And my hood was slighty bent, and my headlight was not flushed to the bumper. I was denied, saying it's for appointments only, asked when the next available appointment will be, said not till next week! Very disappointed. What made it worst was that the lady said that my headlights were not a lined properly so I cannot pass inspection. It took me by suprise because I've passed the inspection since I've had that accident. And it was passed at that jiffy lube. Very sad. They are going to lose business for being not professional and uncaring. read more

ugh, why didn't you vacuum? now I don't believe you did any of it! This sucks. I've gotta find another location to get my oil changed and this place was super convenient. Don't come here unless you watch them like a hawk so you KNOW they did the service you've paid for. read more

Jiffy Lube - Dirty carpet..wait..what happened to the signature service?? - Auto Repair Near Me - Aiea, Hawaii

I specifically went to Jiffy lube to check my tires since my car gave me a warning that the pressure was low. I also asked them to change my oil. I told them exactly what tire to look at. I thought there was a nail but couldn't see it. When I picked up my car they told me it just needed air. That night I had a flat tire because there was a nail! Same tire! I called a manager and she told me that the jacks are broken and they didn't lift my car to check the tires! I told her that if they told me that from the beginning I would have gone else where. By far the worst customer service ever! read more

We usually go to other Jiffy Lubes and have had no problems. After our move, we started coming to this one. Huge difference! Not cheap and chaotic. Always trying to con you into more services that aren't really needed even after you say just the basic service. I was sucked into their little game on one...luckily they didn't have the part in stock since it was in actuality fine. Recent incident: they failed a safety check because he said the parking brake was broken and had to go to dealer to fix...seemed strange as we use it all the time with no problems. Turns out the parking brake WAS fine. Took it back and there was a 2 hour wait. They told us to come back the next day at 9:45a since the inspector starts at 10a...they started much earlier...we could have been there earlier but now it is again a 2hr wait. Missing work/pay for 3 attempts...still going because they already took money for the first "bogus" fail. Do NOT go here for safety inspections! Never returning again... read more

Glenn was amazing! He helped me when I came in suspecting that I had a oil leak. He said that the last place I went broke the seal and I will need a new pan on my next oil change. He was very informed on how to fix it and also was very efficient in his work. He even explained what had happened in very clear words for me to understand and even showed me the actual piece he was talking about! He even cleaned my car and got it done in a timely manner. Glenn's service is exceptional! Thank you you are awesome! read more

When I first arrived they advised me that my SUV was old (1999 Tahoe) and they didnt keep the oil filter in stock. I could either wait while they get one delivered or I could run to NAPA autoparts a block down the road. I opted to get it myself and they advised me that once I return to just pull up in front and drive into the garage when I'm guided in. Keep in mind that this is a drive through shop and all I have to say is Wow. the service was quick, thorough and they constantly came to my window to update me while I sat in the vehicle. They were really professional and courteous. read more

I could not find a place to do my safety check on a Sunday, however, this Jiffy Lube saved the day. It took about 20 minutes and I was out of there. Great service, however, try not to go there when they are swamped. You may end up giving them just one star;-D read more

I came here to get my safety check and it was such an easy breezy experience. As soon as I drove in I was immediately greeted by Nina and Tiffany. This was my first time going in for a safety check and they were so nice and professional, normally I have a lot of anxiety going into any car place but they made me feel well taken care of. Definitely recommend anyone to come here, especially if you're a girl and nervous when it comes to car stuff lol read more

I know I was pushing it trying to get my safety check done today (12/31/2012), but I had to. I went to Jiffy Lube because last year I went to Flagship and they charged me an arm and a leg just for the Safety Check, and then told me one of my belts had to be changed and proceeded to charge me another $250. Flagship told me that they would not release my car unless I had the belt changed. Please note, I asked for the belt back. Showed it to my guy at LXS and he was like, "Uh. . . this belt is still good." I digress. Anyway, I left my car and got a call from them. The girl was so patient and calm. She told me I did not pass the inspection due to my tire pressure light. I explained to her the situation that Sears put me through. And you know what? She LISTENED to me first and then explained their policy and said, "As long as you can show me the tire pressure light can go off, you're good to go." I got back to Jiffy Lube. I met the woman who I spoke to on the phone: Hoku. She was so nice and kind. We walked over to my car, I explained to her the situation again. She explained that Jiffy Lube made a policy change this year in September. Turned the light off. Showed her. She was good. I was good. And I got my safety inspection done. Please note, the guy from Jiffy Lube noted that the last two days of every month they are always swamped due to safety checks. CUSTOMER SERVICE: Great. Hoku made the experience wonderful! I found out that she was the one who helped me at Flagship so she understood my pain when I said, "I refused to go back to Flagship." PRICE: If you want to pay a pretty price and get ripped off, GO TO FLAGSHIP. If you want a VERY reasonable price and people NOT forcing you to do things you do not need to do. . . Jiffy Lube is the place to go. OVERALL: Why the hell did I not go to Jiffy Lube last year, I have no clue, but Jiffy Lube 'Aiea is my new place to go!! read more

Went to Jiffy Lube for my Safety Check, They said would take about 2 hours because the Safety check man was out but lord and be old not even 30min later my car was finished. There fast and Cheap and the service men and women there are always so polite and will to help even when they are on break! Also did my Oil Change here a while back and they were able to finish in 15min which is why i came here for my safety check also. Would Highly recommend this place to people. read more

Tiffany was fantastic! Very personable and great service! The service was fast. Drove right in with no wait. Go in on a weekday around 4 or 5 and you should be good. read more

We went to do an oil change and safety inspection. While there, I figured why not get some other things done to the car to give it an engine and transmission flush. We also had some other things done like lenses cleaning and tire rotation just to give the car a "treat." They said it would be about 30mins to an hour for the services. WELL.... it took over 2 hours. Then to top it off, they stripped one of my lug nuts while removing one of my tires for rotation and they were going to charge me for it. The manager was great about customer service and then provided us with a discount after being there over 3 1/2 hours. WELLLL!!!! 2 days later, I notice leaking from under the car. Mind you, this car NEVER had ANY type of leak issues until NOW!!!! So now we're on to day 4, and I hear this "knocking" sound, as if you put a card on the bike tire and it makes that "tick tick tick" sound. So my husband goes under the hood and checks the oil. HUH! THERE IS NONE!!! He dipped the stick like 5 times, JUST TO BE SURE. YUP, NO OIL!!!!! WTH JIFFY LUBE PEARL KAI? I tried calling them but of course no answer!!! read more

Would NOT use this place for safety checks the inspector is not there regularly. I had to make 4 trips there 2 because he wasn't there on that day and two others because they said he was and when I arrive he was on lunch. When I came back at the time they said he would be back from lunch he was still gone and I had to wait 40 minutes for him to show up. read more

I've been there twice within the last month, for a safety inspection and oil change and I have nothing but compliments. The staff was friendly, knowledgeable, and quick. I will continue taking my car there. read more

Tiffany and the crew were great. When I first turned into the bay, within a few seconds a crew member approached and said they would do their best to service car and meet needs. As I sat in my car and observed the environment, I notice they had males and females and different ethnicity too. While serving vehicles they would call out what was happening and status of service. I was impressed at the team work and happy that I had the choice of sitting in my car or in the reception area. Obviously, I sat in my car. All in all, it was a great experience and I will definitely go back for future servicing. read more

I don't usually go to Jiffy Lube but I did come here for an oil change for another vehicle and man where they fast. I came in on a random Thursday morning and there was not cars in service and the guys waiting around the shop looked like they were waiting and wanted someone to come in. They immediately started to get to work and everything ended up to take only 20 minutes or so for just a standard/regular oil change along with filter. The staff and customer service is pretty good. The waiting area is not so bad as well. Their prices for oil changes and everything is also not too bad as well. This Jiffy Lube location is conveniently located in the Pearl Kai shopping center right next to the Vitamin Shoppe. Just in case you do not want to wait around the shop, you can always cruise around the Pearl Kai shopping area. They even have a nice 10 percent off deal via the Yelp app! read more

Full synthetic oil change. 11minutes. Out te door!!!!!!!!!! Amazing. Military discount too!! I'll be back. read more

NEVER COME HERE FOR SAFETY CHECKS! Two reasons: #1. there is only one person doing safety checks and he only works Mon-Fri 7am-2pm. So its at no convenience to anyone who is unable to make appointments then... which is 75% of us in the workforce. #2 I can't speak for any of the techs at Jiffy Lube but why would they think its okay to do a half ass job of placing your new sticker on a bumper without properly cleaning off the residue from the previous one. Would they like it if there car was returned to them that way? Just saying.... there were techs everywhere standing around in the waiting room and garage, one of them could have been assigned to clean that nasty glue off my bumper... As a minor note, they leave cars that are done being serviced with there windows down behind the building, unsupervised. read more

Jiffy Lube - Auto Repair Near Me - Aiea, Hawaii

Big ups to David and his crew for the solid customer service. Got me in super last minute for a safety inspection.

Honestly, this JL is the best one! I drive from town to go to this one, even though it's out of my way, because they are so professional and kind. They give honest and good advice and they have never tried to push any extra services on me. Have to also give them a shout out for never making me feel stupid for not understanding things about the car. If you can go to this one, I say do it because you won't regret it. Thank you for the excellent service, I'll definitely come back. read more

EVERY SINGLE TIME I come here to get an oil change, they always take me in right away. The wait is only about 5-10 minutes and they allow you coffee or water while you wait. The service team is very polite and informative. They always give me an estimate up front and at the end tell me everything they did or didn't need to do. Oh AND they even vacuum my car every time! Thumbs up. read more

First time customer today for an oil change. Customer service was awesome. Everyone there seemed to love working there and their attitude showed it The wait wasn't long at all. It's rare to see each and every employee enjoying what they do. My new favorite spot for an oil change! read more

I wanted to get my oil changed, but couldn't. Waited 30 minutes until an attendant came and told me they were out of my specific oil filter. While this also wasted their time, it wasted mine as well. Overall they were kind, but that time was purely wasted. read more

I waited in line for 45 minutes after they took down my info. After I pulled forward to start the services they informed me that they did not have my oil filter. They said I could go buy the part myself, come back AND WAIT IN LINE AGAIN. read more

I come here for my oil changes. Most of the time, there are rarely many people here and even when there are, this place gets you in and out. I came here a few days, told them I wanted an oil change, and literally ten minutes later, I was back in my car, driving down the road. Staff is courteous and location is clean. Can't beat it! read more

My experience was really a good one! They actually took out my filters and showed me the condition and explained if it needed changing or not. Quick and easy service with no upselling. read more