Terrell did an excellent job today! He was very honest and gave great tips about my new car! I will definitely use this Jiffy Lube again!

I went to the one by my apartment on Spicewood twice, but they had an hour wait both times. This location had an open bay. The manager greeted me and walked me in. The other guy was really polite and got my info. They did offer more expensive oil (probably what the previous poster got) and I said no so they said $38.99. I asked about the $27.99 the other location was offering and they changed it immediately. The kicker was they finished in 5 minutes (this was about 1:45 on a Friday afternoon). I never had a 5 minute oil change before. Whole bill was $31. read more

Great customer service. Manager Ron went way beyond the call of duty when there was an issue with servicing my car. Thanks!

I had been getting my oil changed at the same place since I could drive, which is unfortunately getting close to 20 years now. The service had been slipping for a while, but still went there out of habit. Today I pulled up and waited in front of an open bay for more than 10 minutes, and no one came out to help me. They were not busy and plenty of workers were there, but I sat there like an idiot until I got frustrated and left. I remembered this Jiffy Lube as it's close to my work and was on the way home. I pulled up and was greeted immediately by the attendant. He opened the car door for me and I followed another worker inside to wait- again the door was held for me, I was shown the hot coffee and water, and also given a new copy of the Statesman to read while I waited. One attendant came in, reviewed the service recommendations for my current mileage, asked if there were any questions, and said it would be done in a few minutes. No hard sell for extra services, just quick and friendly. The car was done a few minutes later, which was the fastest I'd ever had my oil changed. I paid, they held the door for me again, then opened my car door and I was off. Friendly, quick, and painless as possible. Getting your car worked on sucks, and no one likes doing it. This place makes it easy, and I will absolutely be coming here from now on. One shop lost a 20 year customer today, and this Jiffy Lube gained a new one. read more

Have been coming to this locations for about three to fours years, and I'll continue too. These guys are fast and super friendly. Price is always a good thing and waterburger is next door, so that helps a lot. read more

I've been going here for a couple years now and have always had a pleasant experience. Staff is friendly, service has always been fast and I've never been bothered with someone trying to upsale me services I don't need like I have at so many other shops in town. Usually in and out in less than 30 minutes read more

Don't get your state inspection done here. I took off work to get my state inspection and first went to the Spicewood Springs location. There I was told our "machine is broken" and go to the Anderson location, which I did. I got the inspection done with no problem. But then when I went to renew my registration the inspection information was not there to renew. I called Jiffy Lube and they said sorry, our "machine is broken" and "not talking to the State." And they said they could not solve the problem. They couldn't even reprint the inspection. So now I am out the money I paid for the inspection, and worse, the time I spent away from work to get the inspection done. Now I have to go get another one and pay again. What a rip off. read more

I brought my vehicle in for a pre-Christmas vacation travel shake down and the employees were so nice and helpful without raking me over the coals financially. Because I am a young woman, I have been taken advantage of at other oil change places, but everytime I come to this one nobody gives me any bull-crap. So, when I asked them to give my car a thorough inspection of brakes, oil, other fluids, wipers, etc, I was very pleased that they did not come back with a laundry list of "problems" in need of fixing. Thanks for not screwing me, Jiffy Lube on Anderson Lane!!! :) read more

I had the worst experience at this location. I've been using Jiffy Lube for my oil changes, but at other locations. It started the moment the guy walked up to see what I needed. He wasn't friendly and made me feel like I was interrupting his day. When I went to pay it was over $40 than I usually pay. I had a coupon, which he said I could not use. I explained that I had never paid that much and he said "the prices have gone up". I will not go back to any Jiffy Lube. Customer service goes a long way. read more

I used to use the Spicewood store but the customer service and professionalism is lacking in comparison to this location.. beginning to end. Did not even do routine upselling which is the norm. If these are owned by the same franchise group then they need to head up the hill and see why they are so different and correct. They pretty much own NW Hills but not forever.... read more

Well, I have to give Jiffy Lube top grade for complaint resolution and reaching a fair result. They reached out right away, as you can see, and were focused on resolution rather than stonewalling. That goes far with me. read more

I showed up for an oil change and a tire rotation on Wednesday morning around eight. There was only one guy working because the rest of his crew did not show up, I understand that the lack of manpower was not this one man's fault and he truly did do the best he could in the moment. The oil change was fine and he filled up my tires with air but because he did not have enough people there, he could not rotate my tires. The thing that left me truly in raged though is when I went across the street to get a coffee and upon getting out of my car, realized that my entire left leg was wet because the entire left side of my driver seat was wet. I don't know whether or not this guy sat down in my car with a dirty rag in his back pocket or something on got sprayed on my seat... But now there is an unsightly spot on my driver seat that will not easily come out and I am pissed as hell because this is a new car. read more

Stopped at the Jiffy Lube on W. Anderson Lane next to the Whataburger today because a red warning light on my car's digital display read, "Tire Pressure LOW - Check tires" I pulled in and told them what the situation was and asked if they would do me a big favor and check all my tires and correct the pressures. The response was an immediate, "Of course!" Then Cody came out and checked them all, corrected the pressures, rechecked them - all while being very communicative and courteous. I have always liked this Jiffy Lube location and this is why! Thank you, Cody. I appreciate the efficient response and the outstanding customer service. read more

On Tuesday, November 17, 2015, I took my car to this Jiffy Lube for an oil change. To change the oil and the filter, I was charged $100.00, which is just too much money for too little service, in my opinion. I hope my review now meets the content guidelines of Yelp and will not be removed again. Thank you. read more

I've never had anything but great service at this Jiffy Lube. Oil changes have been pretty quick and I've only had to wait more than 15 minutes once. The employees have always been friendly. I get the air filter bit every time I get an oil change, but never have any problems when I decline the change. Definitely going back for my next oil change. read more

I always do my own vehicle maintainence and my girlfriends as well, but we were wanting to spend as much time together doing fun stuff rather than her watching me tune up her car and change oil and transmission fliuds, so we decided to drop off her Honda Acura MDX with jiffy lube and let them at least do the fluid changes. They were very courteous and got right after it and even showed me the History of prior work done on her SUV, when we came to pick up her car they even had vacummed, and washed interior and exterior, that to me is exceptional service, and to top it off they noticed the rear tire in my hot little Jeep Cherokee was a wee bit low and they pulled it in to the bay and topped off all my tires. This establishment is dedicated to quality and I saw it so clearly. The only bad part was that the donuts in the waiting area were the coconut covered ones which I love but these had that god awfull lemon marange garbage in it.Guess I should brought my own snacks. read more

This location is great! Fast and friendly. They put air in my tires for free sometimes!

IF YOUR CAR USES SYNTHETIC OIL, don't use Jiffy Lube! They have a random $42 EXTRA charge (called a "synthetic upcharge") . This does NOT include the price of the oil. I was charged $86 today for the oil change ONLY......nothing else was done! I think ALL Jiffy Lubes have this extra charge, not just this location. The point is: Go somewhere else if your car uses synthetic oil! read more

This place is great has great customer service. They get you out when they say you are by far the best juffy lube i been too. Great job guys!! read more

I went there the other day to get my oil changed. I can't tell you how disappointed I was. First, I drive a jeep with over sized tires that require low pressure. I explained the amount of pressure i wanted in my tires so they would not prematurely wear, but they put the maximum in anyway. I asked for Pennzoil Synthetic Blend and they started to put regular oil in. i had to stop them and correct them. They cleaned my air filter for me, I have a K and N which you clean, but forgot to put it in when they were done. I almost drove off without my air filter. It is only because I saw it laying on the ground at the back of the service bay as i was getting into my jeep that it got put back in. Lastly, but not least, my engine was making a funny ticking sound when i drove away. I stopped and checked my oil and they had overfilled my engine by a quart and a half. They tried really hard to destroy my jeep. I will never, never, never, never, never go to this place again. THEY SUCK SO BAD IT HURTS!!!!!!!!!!!!!!!!!!!!!!!!! read more

Quick service. Was not pressured to make any additional purchases. I'll definitely go back!

Quick and painless. I think they need to get a better coffee dispenser but all else was good.

The Anderson Lane Jiffy Lube has been nothing but quick and courteous whenever I've used them. The other day I went in for a routine oil change and was in and out in less than half an hour. (The Lamb's near my house told me I'd have to wait 30 minutes and that the oil change would take another 45 minutes...WHAAAAT???). On my way back to the office, after leaving Jiffy Lube, I got a flat tire. I wasn't far away so I went back and they put on the spare and didn't charge me a penny. I'll be going back to this one! read more

I had no issues at this location. I almost didn't come here based on some of the other reviews but did anyway. It went great for me. I did hear a couple of the employees arguing while sitting in the lobby. But whatever. I was in and out within about 15-20 min. They did tell me that based on my mileage I was due for a transmission fluid change-I said no thank you. They did not push me further. Coffee in the lobby. Nice chairs to sit in while you wait. They opened doors for me and treated me with respect. I would come here again. Note: I came at noon on a Tuesday. read more

I go to this Jiffy Lube for my oil changes and state inspection. The guys there are always polite and helpful. I appreciate their smiles and opening the door for me as well! An added bonus! Thanks Jiffy Lube! Kathy Leary Austin, Texas read more

Just stopped by for an oil change. Clean and professional service. I was informed I was due for an air filter and a transmission service, they were much cheaper than the dealer and all these services were completed in less than 30 minutes. WOW! read more

I will not be using Jiffy Lube's services any longer. I was way overcharged. I was charged almost an additional $50.00 for a "signature service." All I wanted was a simple oil change, nothing more. I did not request that anything be checked nor was I told any other services were going to be provided. I was not given an option to decline these services and I was not aware that a simple oil change should not have costed so much. I do not usually use Jiffy Lube for oil change services but, it's right down the road from my office and was convenient at the time. Never again. Be aware of what services are being provided and be sure to be specific on what it is you are asking them to do or they will make that decision for you. read more

I'm waiting (it's been 1 hour) to get a state inspection and there is one car currently being worked on. There are three employees standing around on the floor and one is on a smoke break. I'm not impressed with their service and I will not be returning. read more

STOLE FROM MY CAR!!!!!!!! So I went there today and the customer service was sloppy at best (did not have my info on file even though I have been going to that very same Jiffy Lube for two years now). One of the guys actually made a pass at my wife. Then after it was finished I was driving and noticed that the pocket knife which I always keep in the same place was gone. I had even noticed it was right there before I dropped off my car. I called back to inquire and the manager got very defensive even though no accusation was made on my part. He told me we have cameras and my guys don't steal. Well he did not check the cameras when i had requested him to do so but It's a two inch knife in a cup holder I doubt any camera they might have would be able to distinguish someone pocketing it when inside the car. I wish I could give negative stars and I will never go back to another jiffy lube as long as I walk this earth!! read more