I have to give this place 5 stars. I love jiffy lube ever since I lived in CA and moved to the East Coast its the only place I try to use for oil changes and state inspections. This jiffy lube had its standard welcoming of asking the reason of what was the purpose of the visit and its in and out services. Not to mention yes they did inform me it was a year since I had my last service for something and recommended i get it. The service manager i believe Matt was his name was polite and professional. His whole team was. I highly recommend this place to anyone who lives around the neighborhood. read more

This is the worst possible place you could ever go for an oil change or any car repair. They told me multiple times they could fix my gasket, I came back everyday and they still claimed they didn't have the part. These are the most incompetent people I've ever seen in my life. Every time I've gone, they've treated me like I was stupid. I am a mechanic myself, and I can tell you, these people have no idea what they are doing. Worst place you can go. DO NOT GO HERE!!!! Yours truly, CJ read more

I went here to get my oil changed and a car inspection on my car that is just about a year old. The first time driving my car after the oil changed, the guard under my car falls off and curls under my car. I had to stop on the side of the highway and it was terrifying. My insurance suggested I get it towed but I was a mile away from another Jiffy Lube so I drove there with the guard dragging, screeching on the ground. They had to tear it off and it is so crumbled up it cannot be reattached. I have reached out to let them know 5 days ago and still no response on how they intend to replace the guard or apologize for this awful and scary experience that caused me to miss my flight for my brothers wedding. The Jiffy Lube tech told me he knew that it was because of the oil change as there is no other reason for the screws to be touched and the oil change was just a day before the incident and the car was not driven since then. I only went to Jiffy Lube because I had a 50% off conventional oil change. I made the technician aware of the coupon before starting the service. AFTER he drained my oil he told me that conventional oil would void my motor warranty and I had to get the $80 oil change instead of the $25 oil change. I felt like I had to say yes as he had waited until draining the oil before telling me and I can't drive without oil. I called Honda and they confirmed that was a lie, oil type will not impact any warranties and suggested that he probably got a percentage of the service so lied to get more money. They assured me that oil type will not void warranties on my car and suggested not to return to a Jiffy Lube. The cop that was waiting with me on the side of the road also discouraged me from ever returning. Finally, they told me my professionally installed tint that came with the car was too dark and failed my inspection. The Honda dealer (Honda South), the original place that inspected the car and a second place that I took after failing all confirmed that my tint was at the legal limit for NC. I am not sure how three establishments say my tint is legal but Jiffy Lube claims it isn't. The third establishment said they can't pass me if I was recently failed and I have to go back to Jiffy Lube which is so disappointing because I don't want to give them anymore money or time. So I will unfortunately wait until December 2025 when tint is no longer part of the NC inspection and cut ties with this place. Strongly discourage anyone from visiting Jiffy Lube, especially this one. read more

Every single time I go there, I'm trying to be up sold some other service this last time my battery which is less than three years old all of a sudden miraculously stopped working wouldn't even jumpstart. This could be a coincidence, but I highly doubt it. Everything worked fine until I got there of course I had to buy a new battery. It was late. I had no other choice or be stranded there never going back. read more

This place rules! Shane took my Highlander last minute and gave 100% even at the end of the day. I'll definitely be back! I respect a place like this that keeps hours & quality! read more

I went in for a standard oil change. My check engine light came on almost as soon as I left, so I returned within the hour. I suggested that perhaps something was loose, but they ran some diagnostic and said that it was my O2 sensors, but they never popped the hood. Long story short, I had a AAA garage service my car and they said that the oil cap had not been replaced properly; I was lucky it didn't pop off and spray oil everywhere. I complained to Jiffy Lube and was reimbursed for the AAA diagnostic, but just be sure to advocate for yourself if necessary. I won't be returning to Jiffy Lube. read more

I will start off by saying... you go to this Jiffy Lube you risk popping a tire with the two ENORMOUS put holes right before you go in the bay. Their prices were WRITTEN down on a paper to show. Honestly pretty outrageous prices. back to the pot holes... I step out and immediately step into one right outside my car door. Great. The process took WAY longer than needed because a couple came in to complain about the damages done to their car from the day before.... So my car was put on hold while that was resolved. The only good thing about that place was the customer service from Jacob the assistant manager. Dude needs a raise. It was just overall not an experience I wanted to have. I won't be returning and don't recommend. read more

Service was awesome, staff was great and helpful! Came in for service and was surprised at how much they offered thanks to the manager Shane! read more

RUINED ENGINE AFTER OIL CHANGE! Received an oil change at the end of January which I deeply regret. Right after the oil change, the skid plate underneath the car was dragging so I took it back the next day, which they did fix. That's not the big issue, two weeks later the oil engine light comes back on, so I take it back to Jiffy Lube where they have no idea what's going on and what the problem of the car is. The repair person said the sensor should turn off and if is still have issues to come back, not even 3 minutes after leaving my car shuts off while driving, luckily it turned back on to take back to Jiffy Lube which they suggested. They still can't figure out what the problem is with the car. So I decide to take it to the dealership for service which they said there was no oil before dropping it off and internal damage to the engine. I contacted corporate/franchise to explain the problem but of course Jiffy lube wants to take no responsibility for the damages. Said I had several leaks before oil change. Does it make sense to do an oil change on a car if it's leaking oil. That's like putting water in a bag with holes in it. Also why was this not mentioned before services were rendered not in the invoice after services was done. The repair man tried to sell me on so many other services besides what was important., like an engine flush. If several oil leaks that I supposedly had was the problem, why when I took it back that wasn't mentioned? They didn't know what the problem was, and suggested I take it somewhere else that could help better, which I did. That somewhere else explained the problem, now they don't want to accept responsibility, for the engine. You had me basically driving the car after oil change, knowing that oil was leaking. When asking corporate these important questions they don't even know the answer or I get the run around. I contacted BBB and Consumer complaints, and the response was the same message below as which they copy and pasted because they still don't know the answers to those questions. Now this will have have to be taken to higher up. I don't suggest anyone get their oil changed or any services at any Jiffy Lube locations, read the news on people's engines being messed up after people have took their car here for just a simple oil change, and Jiffy Lube not taken any accountability and blaming customers. I wish I looked into this more and took it to the dealership for the oil change because the price was the same. Never had any problems with my car until after service here. read more

I would like to begin my review by stating that this review is based solely on the customer service aspect. I will mention other things, but these things do not impact the amount of "stars" I give this business. I've never come into Jiffy Lube until this day, and I honestly wish I hadn't. First off, the waiting area is extremely small. As someone who isn't comfortable being crammed into a small space with a stranger this is a huge inconvenience. When I went into Jiffy Lube for an oil change I was told that my car ONLY took full synthetic. I was told that if I went against that recommendation that my engine warranty would be voided. Okay? Makes sense. I decided that if I would be paying the same price my dealership would charge that I would go to them instead. I get to my dealership and they tell me that my car can take either kind of oil and that any shop that scans my barcode would know (jiffy lube never scanned). They said that if I decided on conventional oil that my warranty would NOT be voided. To make this clear to anyone reading this, JIFFY LUBE LIED. Before writing this review I called Jiffy Lube. I decided that before I assume that I was lied to I would ask questions. I explained what I had been told at the shop and what my dealership said. I asked why it seemed as though I had been lied to. He said "If the manufacturer recommends full synthetic then that's what we tell you" I let him know that the manufacturer said either one is okay and even if they do recommend a certain type , getting another type would not void my warranty at all. He says he doesn't knows go I talked to. I ended that call. Obviously they don't tell everyone the same thing. In addition to needing my oil changed, I was told by Jiffy Lube that I had a slow leak in my front tire. He even showed me the nail and put some stuff on it that showed him I had a leak. I went to my dealership and the nail wasn't a full nail, it was just a part of it and it hadn't even penetrated my tire. There was no leak. Jiffy Lube tried to charge me for that too. Long story short - Do yourself a favor and go somewhere like your dealership or even Valvoline. Anywhere but here. read more

Quick and good service but severely overpriced. No way an oil change (blend) should be $100.

Let me first say the service and efficiency was great as I was in and out for my oil change but $89 for a basic synthetic oil change!!! Come on!! After doing research after the fact comps in that area are $60s at the most. I just moved to Charlotte from DC and have never paid more than $40-$50 for an oil change. I will definitely seek business elsewhere for an oil change. read more

Shane is amazing he was the only one working and handled the oil changes and checkout. Get this man some help. .... All while watching his daughter as well. read more

Today I got a oil change and everyone was very courteous and pleasant. Sometimes going to even these kind of establishments as a woman can be intimidating, but they were very sweet. There were one or two people ahead of me at the time so I think it took about an hour for me to get out of there, but I was very pleased with my experience. If you look on their website sometimes you can find a coupon as well which I used today. No problems! read more

I wish I got the names of the two guys working on today 9/5/21 at 3:00pm both were EXCEPTIONALLY professional, nice, and made it such a nice experience. They really looked out and did a FANTASTIC job put air in my tires when I didn't even ask they were very cool and clear about what was wrong didn't try and sell me buncha extra stuff I have been here before and never once felt like writing a review not cause it was bad but today was stand out for sure GIVE THESE GUYS A RAISE!!! read more

Everyone here is super nice. That's why I'm not giving a lower rating. However, almost $100 for an oil change and no one was wearing a mask. I get it, it's not fun when working on cars... but at least put one on when you're near the customer. read more

Kind of your standard jiffy lube. We came early on a Saturday, and got pleasant greetings from all staff members we came across. We used a Groupon and that didn't detract from service at all, as has been reported to happen at some establishments. Generally recommended. read more

Had a great experience! Maybe it was so exceptional because of my incredibly awful experience with my last oil change at Tire Kingdom, but regardless, they were great. All employees were pleasant and seemed to genuinely appreciate my business. They thoroughly explained all charges to me and didn't try to sell me anything I didn't need. I was in and out of there within 30 minutes, which went by fast thanks to their accommodating waiting area. I'll definitely go back! read more

Firstly, they pull your car in, start vacuuming and polishing then come out for you to pay and it was $44. For an oil change!!! My fault I didn't ask first. Got all done and I left. Drove to Florida and on the way home, less than 1000 miles, the change oil light comes on. What? So on my first day off I went to JL and told them of the problem. They said probably the check oil light was not reset properly. They would be happy to re-service the car. No way. As I was waiting there was a man who told me he had his oil changed on Friday and it has been leaking oil all over. He was allowing them to redo the work. I always go to Pep Boys. They were busy and I had a Florida drive coming up so I went to JL. BIG mistake. read more

Terrible experience. I showed up at 7:45 am for service but no one was there. The hours posted say they open at 7:00 am but that is obviously inaccurate. Don't use this location if you need urgent service. read more

Came for an oil change, left with a busted bumper. Maybe don't work on cars if you can't back one up 5 feet.

They took care of me right away unlike the other oil change places in the area. The staff was very friendly and knowledgeable. I recommend this place if you need any basic car care. read more